• Bookmark

    TopResume

TopResume

Write a Review

Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.3%
Positive
178
Neutral
5
Negative
21
View ratings trends
114
See all photos
How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
See positive reviews
Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
See critical reviews

Reviews (5,561)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user ricardot69
District of Columbia
1 review
0 helpful votes
  • Send Message
June 6th, 2021
Verified purchase

I submitted my resume and in 24 hours had a good working version. I used track changes in Word to make changes. My advisor reviewed my updates... and provided impactful language. I showed my resume to a couple of friends in other firms. They liked the format, simplicity, and languge.

Date of experience: June 6, 2021

Thumbnail of user johnm7681
New York
1 review
0 helpful votes
  • Send Message
July 9th, 2021
Verified purchase

I received the rewrite of my résumé within just a couple days and had very few edits. Here's the great part, within a day of re-posting it on the jobsites I had 3 requests for interviews that I haven't had before. It has to be the résumé!

Date of experience: July 9, 2021

Thumbnail of user allisone118
Massachusetts
1 review
0 helpful votes
  • Send Message
March 3rd, 2023

Hello, I am sure most people who turn to a resume writing site do so because they have a job interview coming up. Top Resume offers an expedited service to receive a draft resume in 48 HRS. Since I was in a rush, I paid the extra 75$ on top of the 219$ After 72 hours I still had no draft, and the writer tried to pass the blame saying she just received my information. That is not what I want to hear when I paid for a service. I advised her that I would be requesting a refund. Top Resume then emailed me asking if I wanted to gift my service to a friend or family member. Why would i want to gift an awful experience and terrible customer service?! Then they asked if I wanted to save my service for another time? Again, not happy with the service and they failed to uphold their end of the expedited agreement so NO I DO NOT WANT THAT EITHER! Then they gave me a refund minus 75$ cancelation fee. Why should I be charged a cancelation fee when they failed to do their service? There are lots of great services out there, but this is NOT ONE OF THEM

Date of experience: February 1, 2023

Thumbnail of user uchechukwuo
Nigeria
1 review
0 helpful votes
  • Send Message
April 22nd, 2019

Before a friend refered me to TopResume, I used to think that my CV (resumé) was top notch. Even in this frame of mind, I suffered so many rejections. It never occurred to me that my CV was the problem as it didn't show my skills or detail my accomplishments. But when I contacted TopResume, my errors were pointed out and after a complete reshaping of the document, I got an immediate acceptance.

I am grateful I discovered TopResume.

Date of experience: April 22, 2019

Thumbnail of user gailf73
Virginia
1 review
0 helpful votes
  • Send Message
May 25th, 2019

I uploaded my resume because one was required for the part-time cashier position I was applying for. Consequently, I received an unsolicited critique of my sad, hastily thrown together resume. They basically told me it was horrible. For free! They told me I was underselling myself, which was true. It was the first honest feedback I'd ever received, so I took their suggestions and redid it. Now I'm waiting to see what happens... I have to have better results than I've had already!

Date of experience: May 24, 2019

Thumbnail of user kathryn.m.dunlap
California
1 review
1 helpful vote
  • Send Message
August 20th, 2023

I have tried to get through to Topresume for two weeks. I paid $220 for their service which guarantees an increase in interviews. After 2 months if you have not had more interviews they will edit your resume again.
The editing process was terrible and painful. They give you 2 weeks to work with a writer. The writer makes one word changes, sends it to you and then takes 24 hours to respond.
They drag out the process to eat up your time with a writer. I felt like an afterthought. Nothing was improved on my resume. She didn't even reference my original resume and took out things like my college education. She must have been looking at scripted resume edits written by a child or someone else's resume while editing mine. No, actually, I think the writer was asleep when editing my resume. This service was an absolute waste of time and money. I ended up having to fix the edits they made because they were so incorrect and she didn't take the time to work with me. It was a discouraging and frustrating experience. I would have been better off using AI to write and edit it. The ratings on their website have to be fabricated.

I sent the following email to customer service and never heard back. It's a scam.

Hello,
I purchased the Career Evolution package over 2 months ago. With the edited resume I have applied to 100+ jobs online. I have not seen an increase in interviews. I have only had 3 interviews in 10 weeks. I sent an email to support a week ago and have not heard back.

As for my feedback I would select "Not likely at all" in recommending your services.

I submitted the resume you edited to Zipjob (resume editing) and they identified a whole slew of issues with it that requires editing and improvements.

I have been very disappointed with your services.

In the time between receiving your edited Resume and now I could've made $10,000 if I had had a job. It's very discouraging.

Will someone please get back to me?

Thank you, Katie

Tip for consumers:
Even though they have a policy that says that they would fix my résumé again if I didn’t get a certain number of job interviews I never heard back from customer service.

Products used:
Career Evolution Resume Writing Package

Service
Value
Quality

Date of experience: July 21, 2023

Thumbnail of user garryf34
Massachusetts
2 reviews
0 helpful votes
  • Send Message
February 2nd, 2021
Verified purchase

My resume was etic and I could not find a company that would accept me. I was disapproved and rejected by fewer Companies because of the way my resume was written. Now, I perceive some significant changes. The companies that disapproved of me began to write to me and invited me for an interview. Thanks to my underwriter Fahim who has helped me to resume my resume in my way and uses his skills to make it look perfect. TopResume is a very good company to put your trust in.

Date of experience: February 2, 2021

Thumbnail of user zachf1
California
1 review
0 helpful votes
  • Send Message
July 11th, 2017

Great service, and people... I found the resume critique eye opening and very informative. I really had no idea my resume needed so much work! I liked how it was a colabrative process, I found the writer I was assigned very personable and very helpful. My new resume was a huge improvement overall I was thrilled with my serivce and the whole process.

Date of experience: July 11, 2017

Thumbnail of user annettep12
Texas
1 review
0 helpful votes
  • Send Message
May 11th, 2017

I'm a middle age female with more than 35 years of experience. It was difficult to get a job offer with my old resume. Top Resume offered me a quick review of my resume through Monster.com. Once completed I received a summary of my results. After some thought, I decided to try it! I'm very glad that I did. NOTHING BEATS A FAILURE BUT A TRY!

Date of experience: May 9, 2017

Thumbnail of user lindseyh36
California
1 review
0 helpful votes
  • Send Message
December 8th, 2016

I hate writing résumés and they were able to update my work experience and prioritize what I needed to feature without much struggle on my side. The critique helped me see what I needed to change and I was able to offer paragraphs of my achievements to them to summarize. The only issue I had was overstating my abilities in my first revision, but with my input the 2nd rewrite nailed it! My cover letter was bland, but I was easily able to customize it to each role I've applied for.

Date of experience: December 6, 2016

Thumbnail of user babara11
New Jersey
1 review
2 helpful votes
  • Send Message
March 15th, 2018

This is one those internet companies which do not have any offices or contact numbers.

They will first review your CV for free and after review they will critique your CV
Then ask for a fee to update your CV professionally
They will then send a poor version of the CV
After that no reply

They do not have an office or a telephone number to contact.

One of those internet fraud and scams

Date of experience: March 15, 2018

Thumbnail of user alirezas4
Arizona
1 review
1 helpful vote
  • Send Message
August 10th, 2020

This website is a total SCAM! Do not give them any money. I ordered the resume and cover letter package and they were supposed to give me my first draft the next week. IT TOOK 4 WEEKS! And the results? It was like a high schooler wrote my resume! It was beyond unprofessional. When there was a delay, I tried to call their customer service and request a refund! THERE IS NO CUSTOMER SERVICE! If you don't believe me, call before you order anything from them! This is the most stupid purchase I have ever done online and I feel Stupid! They are total cons and this website is a total fraud!

Date of experience: July 11, 2020

Thumbnail of user barbaral90
California
1 review
0 helpful votes
  • Send Message
January 21st, 2017

I used TopResume to create a new Resume, LinkedIn Profile and Cover Letter. I was very happy with the process and the results. The first time I sent out my new resume, I received a call the same day and now have an interview scheduled!

Date of experience: January 19, 2017

Thumbnail of user anthonyg81
Canada
2 reviews
0 helpful votes
  • Send Message
June 16th, 2016

Top Resume gave me an updated resume that captured everything I need it to do to catch the attention of HR DEPARTMENTS and Recruiters. I recieved it in a timely manner and the steam line look is superior to my old one. I would recommend them to anyone who is beginning their job search so you receive a competitive advantage.
Anthony

Date of experience: June 15, 2016

Thumbnail of user davidh9901
California
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

My writer was very professional and helpful. All key point were highlighted and wording are well used

Reason I chose this business:

Used TopResume in the past and was able to land a job

Date of experience: March 16, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi David,

I'm pleased to know that you had a positive experience collaborating with your writer.

Should you require additional assistance in the future, don't hesitate to get in touch.

Your support is highly valuable to us!

Thumbnail of user marandam8
Texas
1 review
0 helpful votes
  • Send Message
June 13th, 2020

Maybe you guys should actually take the time to look up the job descriptions for your customers previous jobs instead of taking a bunch of "key words" and throwing them together on a resume. I paid $300 for this service and I could have had a better resume done completed free. The key words are in there yes, but the presentation is mediocre at best and I had to send numerous responses telling top resume, what was on the resume was not part of my previous job roles (as they were adding in "experience" that I did not have and certainly do not want to have) since it's not close to the field of work I want to be in or am already in. There are lots of run on sentences or sentences that are way too wordy for no reason at all but I guess that's the point of this service; to throw in a bunch of "key words" whether it makes sense with the content or not. I would say SAVE YOUR MONEY! It's not worth $300 it's not even worth $50!
I saw this as an investment in myself (initially) but sadly, it turned out to be the biggest waste of money. Very disappointing! I would advise anyone to save your money, it's not worth it!

Date of experience: May 14, 2020

Thumbnail of user kiauntrad
Oklahoma
1 review
14 helpful votes
  • Send Message
July 10th, 2018

I was emailed with some really great suggestions to make my resume standout, however once I purchased the services, the resume I received was, unprofessional, and the grammar was horrible. I've contacted the company and the person who wrote my resume and no one has responded.
I wouldn't recommend this company and I wish i would have read reviews

Date of experience: July 10, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Kiauntra,

We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user gretab22
Australia
1 review
4 helpful votes
  • Send Message
February 7th, 2020

After my personal resume was scanned online and I received an insulting review, in desperation I spent $200 for top resume. 2 weeks later I received a half written resume and cover letter that left out a lot of my information, the resume was worse than the one I was told was not acceptable. After 4 attempts for a refund top resume will not refund my money. I feel taken advantage of. As a single parent looking for work my vulnerability was targeted, my intelligence insulted with a scathing review of my own personal written resume to them be sent a resume that was no better. I have pleaded in desperation, as after a month I still don't have a completed resume, all attempts for a refund has been declined and I am still looking for work as a single parent. I keep receiving generated emails now thanking me for choosing top resume. DO NOT USE THIS SERVICE THEY ARE CON ARTISTS. Call someone local in your area to write your resume. These people are foreign thieves.

Date of experience: February 4, 2020

Thumbnail of user bhavyam12
California
1 review
0 helpful votes
  • Send Message
February 7th, 2024
Verified purchase

Jacob was very knowledgeable and updated my resume to reflect all my experience. One of the best spend money.

Date of experience: February 7, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Bhavya,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user derrickb292
Arizona
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

The experience wa a great, I received my documents in a timely material and they were exactly what I expected. Thank you

Date of experience: April 2, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Derrick,

We appreciate your positive feedback!

It brings us great joy to learn about your excellent experience.

Ensuring your satisfaction is our top priority.

Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user lelab4
Texas
1 review
0 helpful votes
  • Send Message
March 17th, 2017

To be honest, I was a bit skeptical of using a service where I didn't sit one-on-one with the writer.
However, once I placed my order I received an email letting me know that the writer assigned to my order would contact me, they did within 24 hrs, asked a few questions and then after a few days got my first draft. It took a few back and forth emails and my writer provided me with the best resume and cover letter. They are great and my writer was awesome and patient with me.
THANK YOU VERY MUCH!

Date of experience: March 15, 2017

Thumbnail of user terig8
Kentucky
1 review
0 helpful votes
  • Send Message
February 25th, 2017

Resume format I received was very nice. I posted it on different websites and through IT staffing agencies and 1 staffing agency wants me to change the format. The issue I had was the instructions I received to update my LINKEDIN account. The instructions received was not found on my Linkedin account. I updated what I could. I haven't had ANY companies contact me per my Linkedin account or my resume, so I'm wondering if me paying $249 for the updates were worth it.

Date of experience: February 23, 2017

Thumbnail of user ll459
New Jersey
1 review
7 helpful votes
  • Send Message
September 24th, 2015

I took advantage of their free resume review, now I am being spammed by this company and every other job posting company on the internet. I receive dozens of emails a day from job searching sites I have never heard of before. Nothing is for free. They made money by selling my email address. I have been unsubscribing for days, and even after unsubscribing, I still receive emails from some of the same companies. YOU PEOPLE ARE FRAUDS!.

Date of experience: September 24, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi, Thank you for reaching out with feedback. We assure you no money is being made by selling your email address, we simply follow up to check in, our apologies. If you would email support@topresume.com with a request to be taken off our mailing list we will remove you. Thanks.

Thumbnail of user leopoldw10
New York
1 review
0 helpful votes
  • Send Message
January 3rd, 2024
Verified purchase

It was a great experience working with my writer I believe they were very helpful and done a excellent job

Reason I chose this business:

Because I think they have the experience and the knowledge to get it done professionally

Date of experience: January 3, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you had a great collaboration with your writer and that they helped deliver excellent results. Our team takes pride in providing high-quality service, and it's always rewarding to receive such positive feedback.

Thumbnail of user melanthap
Pennsylvania
1 review
3 helpful votes
  • Send Message
September 29th, 2019
Verified purchase

I thought the initial free analysis was pretty good. I was all set to purchase a resume package but I read the reviews on line and was deterred. The nature and type of complaints were such that I chose not to proceed. There were hundreds of customers that weren't satisfied with the quality of the service and the timeframe for the service. Also as an FYI, Top resume also has 241 complaints with the better business bureau. I would recommend googling reviews and checking the better business bureau before deciding for yourself. I'm going to try my luck adjusting my own resume based on the free feedback they provided to me.

Date of experience: September 26, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

How do I know I can trust these reviews about TopResume?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TopResume?