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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I was initially excited to work with Top Resume to revamp my current resume and LinkedIn profile - however in practice it was a thoroughly disappointing and frustrating experience. I spent an excessive amount of time correcting typos, grammar errors and weird/odd sentence structures that just didn't make sense, while trying to help their writer(s) write the documents such that they didn't sound like they were written by someone that has zero understanding of my field and areas of expertise...before Top Resume's 7 day "time limit" ran out. I would have saved a LOT of time by doing it myself because I now have a set of abysmally written documents compared to the ones I started with. I have no intention of actually using these documents as they would, in fact, be detrimental to my future job searches and career. This service is probably acceptable for an entry-level employee at the start of their career looking to fluff up their resume with a few random buzzwords so they can make it through an initial resume-screening process. Unfortunately, it is extremely poor for anyone currently in, or looking for, a seasoned executive-level leadership role. Save yourself the frustration, time and money and do it yourself, or pay more for a more professional and experienced service. Your career is much too important.
Tip for consumers:
Be aware of Top Resume's 7-day time limit (which isn't made explicit when you first sign up)
Products used:
None of them
Date of experience: November 25, 2022
I tried to reach out to these people to ask them to write a professional resume that was up to business standards. Erica N is the most condescending person I dealt with via email because of course they don't ever answer the phones. The cute little message someone sent me on here assuring me they wanted to help never contacted me. The version I received showed version 1 because they screwed up my resume so many times, they agreed to start over and the last email I received said I had exhausted my revision allotments and they refused to continue, even with an email showing "VERSION 1". Stay far, far away and don't pay this fraudulent company any money. You will only have heartache and stress. I hired a much more professional company who created an outstanding resume, cover letter, LinkedIn profile and they send my perfected resume out to 1000's of recruiters for about $100 more for what I paid these jokers to do. Look at the reviews on sitejabber; they are all carbon copies of my experiences, I only wish I saw this site first. I can 100% say every negative thing I have read turned out to be absolutely accurate with my horrible, horrible experience.
Tip for consumers:
They don't use spell check or grammar check, so you have been warned; they also don't have any proofreaders looking at their work. Overall just a bad business who will take your money and not provide you any type of service.
Date of experience: August 25, 2017
Do not pay any money to this company. They do not answer the phone or return voice mails. I have wasted $219 and 21 miserable days of my life. The first writer did a fair job at best and did not understand my industry. I never had any collaboration nor did they read my response in emails. I then had to file a complaint with the Federal Trade Commission and I immediately got called. I was advised their TOS state they don't refund any money. I was assured I would get a re-write by a person who is in my industry. The first draft came out that a 3 year old could have written. I expressed my dissatisfaction and begged to have it re-done after provided an hours worth of critique of my time and sending back the marked up version. The next draft got even worse. Do not waste your time, money or effort on this fraudulent company. You are better off doing it yourself online. My best advice to anyone is to contact the CFPB (Consumers Finance Protection Bureau) and lodge a complaint against this company. Their website is nothing but lies.
Date of experience: August 13, 2017
Terrible service if you live in Europe! They offer you tons of services and after you pay for it, they inform you that practically none of them are available in Europe. I spent around US$ 700!
I had to be for more than a month discussing with customer support in order to have my money refunded and there is still a part of it missing.
The 48 hours resume response was not delivered on time, though I payed 50 dollars for this (they refunded me after lots of emails).
A total disrespect with the customer. Not to say the way some of the advisors reply, saying "its not their problem! Bla bla.
On top of all that, the quality of the final material - Resume and Cover Letter - was way beyond my expectations.
Truly disappointed. Do not offer your services out of the US anymore!
ATTENTION! They replied below saying they have specific packages for Europe, though none of these packages where ever offered to me neither at the moment of the purchase, nor in any of the dozens of emails I've been sending over a month to the Customer Support (after purchasing) informing that the services were not available to Europe.
Also, they answered very quickly to this public review... I wish they were so fast to answer to my emails about the refunding! Still waiting for an answer!
Date of experience: January 24, 2018
I had my new cover letter and resume within two business days, as promised. If your resume is in doubt or your not sure - let a professional do it. My recommendation would definitely be TopResume.
Date of experience: August 22, 2016
Heather was great to work with and responds quickly helping me to make my resume better than i thought possible
I looked online and the company's details were impressive and its rated as the best resume company by many search engines.
Date of experience: October 31, 2023
Hi Collin,
Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.
Your support is incredibly important to us!
My documents were completed on time and in a highly professional manner. Excellent communication from my writer throughout the process.
Reviews and recommendations
Date of experience: July 21, 2023
I was very hesitant to use this service at first because 1) I was unemployed and 2) I thought the cost was high. Boy oh boy was I wrong. I am so glad I took the plunge and bought the resume/cover letter package because within 2 weeks of getting the polished version back - I GOT MY DREAM JOB.
Working with the my assigned writer was a dream. If you are hesitant don't be it was well worth the cost.
Date of experience: May 1, 2017
Excellent help in building the resume. The services tat was offered are damn cool and perfect to get experienced with.
Date of experience: January 18, 2023
Fantastic feedback and response times. Here's hoping that the new resume and cover letter will land me a dream job.
Best choice for price of service
Date of experience: February 17, 2023
When I got back the first of my resume from TopResume, I realize that I had written an essay about my work-life before this resume. The Top Resume made my resume much more professional from the achievements, results and benefits points of view.
Date of experience: October 30, 2016
Enamoured by their campaign, I purchased the executive package with a rush order. 3 days passed and no response. After repeated phone calls, I was dismayed to find that a writer has still not been assigned. I asked for a refund and yet persisted with the order given it was a July-4 weekend. The SLA for receiving the the first draft was 7 business days and my writer asked tons of details. She promised me to give the first draft and vanished! No response!
Again after marathon follow up, somebody at customer (dis) service picks up and puts me hold to return after 5 minutes to say "Oh Sorry Sir, your writer has not been able to complete and we are finding another one". By this time 7 business days has passed.
They send an email upon my insistence confirming my refund of my entire amount with NO Sign of apology or regret. Email reads " Nice speaking to you. We will refund your amount in 10 business days"!
Unless you want to waste money, please don't invest.
I was lucky that they screwed up and got money. Some of them I know have burnt their fingers with Shoddy resumes!
Tip for consumers:
Stay Away!!!
Date of experience: July 9, 2018
Hi Sai,
We are sorry for the experience you have had and apologize for the delayed response. If there's any way you can give TopResume a chance, please let me know. Additionally, you can email support@topresume.com as well. We look forward to hearing from you.
Fast, easy, and gives results within a short period of time. Ask them to help you out, constructive criticism should always be taken positively to learn and grow.
Date of experience: January 14, 2020
Excellent service which didn't take long, highly recommended, fresh looking resume. I really liked the wording and how I could use it very easily to nail the interview
Date of experience: January 21, 2017
I bought the resume and cover letter package for $219.
Before buying the package, and looking at the advertisements from Topresume, I was confident that they will assign me someone who is knowledgeable in my field and knows what hiring managers are looking for.
I was expecting insights, feedback and modifications to my resume that would solve some of the issues in my resume.
What I received was shortening of my resume, restructuring with long paragraphs and using language which has fancy words but really no substance to it.
It's very evident that the consultant has no insight or experience of working with hiring managers in my field. Still, I was OK to work with her further and give her feedback on what needs to be changed.
Conveying this and having her instant feedback on a phone call would have been great, but apparently, I can't call unless I pay them $50 more for a phone call to work with the same consultant consultant.
Isn't that a rip-off?
I don't think the consultant is in the US, the reply I received from them is not instant and takes more than 10-12 hours to receive a reply.
What's the point of hiring a resume consultant, if the experts are not even working in the same job market and country.
I called their customer service to get a refund as I was highly dissatisfied with service. After explaining all of the above, the customer care representative was not helpful at all and kept saying to me he will submit with refund request, but the managers will most likely reject it. I just hung up on him, as I did not feel like wasting anymore of my time on this.
I definitely do not recommend their service. Work on your own resume and use tools, tips from Google and YouTube videos.
Save yourself the money!
Tip for consumers:
They should be fair and transparent in letting you know beforehand that your consultant will be based in a different country, can only contact by email with long reply times. No credentials or last name of the consultant will be given to you.
The product advertisements and their website is misleading
Products used:
None.
Date of experience: August 30, 2023
Transformed my original resume into one that is expressed with great prose/bullet-item combinations. The writer was very responsive to my comments during the process, and had valuable suggestions.
Date of experience: November 3, 2020
This website is a scam. I received my writing products only after not receiving them in the time promised or getting any kind of response after emailing and calling several times. After starting a dispute case with the credit card company I used to pay for the services, the products were apparently sent to me though I never received the email. I found this out through my credit card company and have yet o ever hear anything directly from TopResume other than a basic "we'll get back to you" email response. It would be one thing if the products received were good in the end, but unfortunately they sound robotic, or like they were written by a non-English speaker without any further editing. I still have one product I have not ever received, but since TopResume got their money back from the dispute case, I doubt I will ever see it. This was one of the biggest financial mistakes I have ever made. I needed help and needed it fast, but didn't read reviews first. I'm hoping this review can save someone from the stress I've gone through. Please don't use TopResume.
Date of experience: August 21, 2018
Hello Victoria,
We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.
My contact person Danielle was amazing, she did a really great job. Danielle's help took the pressure off of my shoulder in this process as I am changing my career pathway.
I appreciate it!
Date of experience: November 29, 2021
The people who emailed me were very polite (if they were even people and not just completely automated). However, I'm not happy with the company's business model. The "feedback" given for free appears to be mostly generic automated nonsense that just exists to make you doubt the quality of your resume so that you'll buy their very overpriced resume writing services. I submitted several different resumes, one was my best resume (I used to be a part-time job coach), and one that was intentionally awful and completely different (messed up formatting, missing info, unreadable header fonts, misspelled words) and the feedback for all of them was mostly the same. I'm not even sure if the "ATS" results were real. Some of the ATS results seemed odd - referencing job skills that appeared no where in my resume (and no synonymous words either). Overall, these concerns made me question whether any of the "feedback" is accurate. Given that I used to do resume re-writes for clients, and understand the time involved, I think $179 for a resume re-write is ludicrous. Re-writing a resume should take maybe an hour or two. Even if every client took advantage of both opportunities for revisions, those each should take less than an hour. So we're looking at 4 hours MAX (but likely much less). That's $44.50 an hour. But more likely clients wont need all that time, so it could be $89 per hour or more. That's extremely overpriced.
Date of experience: November 30, 2020
Hi Arianna, thank you for your note about the complimentary critique you received. We process a large volume of critiques on a daily basis for potential customers, where we analyze different factors. Through our years of experience, we've found common pitfalls and we have standardized the feedback around these pitfalls in the form of snippets. These tools are used by our critique team and it allows for a more efficient process.
Once a client decides to engage with our services, they will be assigned to a writer who will work with them to adjust their documents based on their professional goals. The writer assigned to the project is engaged for approximately 2 weeks, where they provide document strategy development, revisions, and guidance on how to maximize the document strength. We are happy to discuss this further if needed - you can contact us at support@topresume.com or 1-800-604-1929
Erin was easy to work with - she made smart decision and gave me professional advise! I was able to add my own input and as a team we created the resume I'm proud of!
Date of experience: October 2, 2019
Anyone looking for a job or thinking about a career change needs to know this company. They are amazingly fast and very adept at making you sound like the best applicant for any job.
Date of experience: September 16, 2016
I really appreciate the job that "top resume" did for me, after finish my resume I started to receive a lot of calls from a different recruiter, the best decision made ever. Thanks, Guys
Date of experience: March 12, 2021
Garland did a great job and very talented. Turned my boring, stale resume into a cool modern one. Thanks!
A former coworker used top résumé and got a job pretty quickly. He suggested I use them and I’m very satisfied.
Date of experience: December 19, 2023
Hi Rob,
Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.
Your support is incredibly important to us!
Good resume is to get you interview opportunites and then it's up to you to sell yourself to potential employers. I had 6 pages resume, a laundry list of what I had done in the past and Cindy R transformed it to 2 pages with the right format, style and most importantly the right keywords for the job I want to apply. Less than a week after I posted the new resume and I have two phone interviews and one of them leads to a F2F and potential job offer!
Date of experience: April 15, 2016
So it started out terrible. I filled in the fields and the first writer never read those then asked the questions again. He never followed my feed back and wrote at a 1st grade level. Complained and got a wonderful professional writer named Karen. I signed off on the cover letter and resume and heard nothing more in relation to the linked profile. After a week I then get a email asking how the service was. I complained and then get a email saying we found a new writer. Leading one to believe that a new writer does one part of your order. I complained and it turns out that it is the same writer. I then get asked if my linked profile stands out. Hmmm I don't know I hired professionals to do it. There is borderline fraud. There website says 60 interview guarantee and when complaining and asking it turns out that according to Zoe a customer service supervisor it is a 60 to 180 day guarantee. Nowhere on the website can I find 180 days. Not under terms of use a clicking to make payment. So beware of this company. I suspect they say your resume needs review so they can scam money and not provide any real quality continuity of service.
Tip for consumers:
be careful
Products used:
resume, cover letter linked in
Date of experience: May 7, 2021
Hi Justin, we truly regret to hear about your dissatisfaction and would very much like the opportunity to better address your concerns. Our 60-day guarantee is detailed on our website, www.topresume.com/faq. Please email our Customer Care team at support@topresume.com to discuss your project needs in further detail.
Slow, they take there sweet time (9 days) attempting to write you a resume, barely made any changes, rather they deleted a rather large amount of important information in my opinion. When I inquired about this, and offered some suggestions on changes on the following day, expecting a response with an explanation I got nothing, so days later (4 days) I asked if they intended on responding! They responded the next day (day 15 now in this process) and advised me that I only had 16 days to make changes and review with them. So more or less I was out of time, as they still did not answer my questions about deletions and certain ways things were written. They simply made one of the changes I suggested and sent it back to me with a note telling me I can edit it myself! So why I am paying $350.00 for NO SERVICE!
I left a review with the company, do you think I got a response to that? NO!
Don't let this company drag your valuable dollars out of your pocket for nothing, this company prays on those that are in need!
Date of experience: May 25, 2019
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Luciana,
I'm sorry to hear about your frustrating experience. We provide separate packages for our European clients, since most of them are looking for CVs instead of resumes. We are working to clear up the confusion this might cause some customers, thank you for your honest feedback.