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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 10th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.1%
Positive
182
Neutral
5
Negative
22
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user angelam154
California
1 review
0 helpful votes
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January 5th, 2017

I am very pleased with the Customer Service and my overall experience with Top Resume! I would highly recommend them to friends and colleagues and actually already have!

Date of experience: January 3, 2017

Thumbnail of user josanb
Florida
2 reviews
1 helpful vote
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January 21st, 2017

The process was fast, simple, comprehensive, personal and effective. The staff was efficient and followed up in a timely manner when response ding to my queries and requests.

Date of experience: January 19, 2017

Thumbnail of user theresaa267
Florida
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

My resume was submitted to me the next business day and it was perfect. I didn't require any revisions. The communication was excellent. Very pleased with my service.

Date of experience: September 23, 2021

Thumbnail of user angieh41
Washington
1 review
0 helpful votes
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April 1st, 2017

Lala, was thorough and helpful. She walked me through the whole process and followed up after each revision. The phone call in the beginning was worth every penny.

Date of experience: March 30, 2017

Thumbnail of user mariem123
Florida
1 review
0 helpful votes
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May 9th, 2017

I would absolutely recommend Top Resume to anyone searching to upgrade their resume & increase their chances of getting a job interview. Great customer service & results overall.

Date of experience: May 7, 2017

Thumbnail of user harolde33
Virginia
1 review
0 helpful votes
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March 31st, 2020
Verified purchase

My experience was extremely positive. Excellent response rate and work that was performed was very good and I am pleased with the rewrite on resume and LinkedIn profile.

Date of experience: March 31, 2020

Thumbnail of user hubertw13
Uganda
1 review
0 helpful votes
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March 26th, 2019

I submitted my CV for review and within 48 hours, I received a detailed feedback which was encouraging. I love the professionalism and the commitment. Keep it up.

Date of experience: March 26, 2019

Thumbnail of user justinm252
New York
1 review
4 helpful votes
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January 28th, 2019

Decided to update my resume and wanted a fresh perspective so I decided to pay roughly $230 for the CV and cover letter update from a writer named Emily.

Once I signed up, I had to fill out a survey and was asked my top accomplishments which I thought was strange given I had already submitted my existing resume.

A week or so later, I got the resume they worked on and to be fair the template was vastly different from what I had been using. There was a high level statement followed by bulleted key words, the education came to the front, and my most recent job experience got pushed below education.

Here were the issues:
- The high level statement had a string of buzz words that when I put into Google, I found multiple people had pasted the phrase on Linked In profiles. Meaning they are re-purposing in verbatim!
- The bullet keywords were all general management phrases like "Sales", "Effective team management" etc. vs. Relevant phrases for my industry. They didn't even try to research what they would be!
- The tasks under my job were copied and pasted exactly from the intake survey.
- The cover letter was hopeless. It was 2 paragraphs of the most generic buzz word(y) thing you could have found when you Googled "cover letter template"

Overall, the only thing Top Resume will get you is a new format. Just Google, TopResume format and see the examples. Don't pay the $200 and just use that template and re-phrase it with your relevant experience and industry associated phrases.

Date of experience: January 28, 2019

Thumbnail of user andrewm1258
Minnesota
1 review
0 helpful votes
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December 23rd, 2020

I recently purchased TopResume's services and have been appalled at the quality of the products that were provided to me. With the Resume and Cover Letter, they were riddled with very simple spelling and grammar (For instance, sentences like "I no less than 90% rating on customer satisfaction surveys and upsold o the point of 20% of clients converting to higher levels of services" and "Created relationships, built trust, and retained business of 4 companies manufacturing GPS devises for trucking companies". These are unacceptable errors even in a first draft. And then I discovered that my refund request was denied, even though I'm completely dissatisfied! This is unacceptable. When I called customer support, I also discovered that I could not talk to the people that made the decision not to give me a refund. I am completely dissatisfied with the product and your process and would like a full refund, and I find it absurd that I cannot get one. I feel scammed, and no one seems to be able to do anything about it. Please give me a refund.

Date of experience: November 23, 2020

Thumbnail of user davidh400
Washington
1 review
1 helpful vote
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August 18th, 2016

I was astounded at the initial review of my resume, I really thought it was good as it was. After reviewing the the feedback about changes that I should make, I made a few simple changes. At this point I was reluctant to pay the money and have someone re-write it for me. After reading the reviews I was convinced that it would be a good idea to have a professional do it.

The initial set up was a simple process, enter in what ideas you would like to see in finished product. You answer more or less, a questionnaire with your ideas of what you would like to see, after a day they assign you a professional for the re-write. Jennifer M. Was assigned to me and immediately went to work. I explained what I would like to see and she made the magic happen. She was very cordial in making my vision come to life.

I was very impressed with the overall process, it was very quick and painless. I would suggest this service to anyone that is looking to update their current resume to have a professional look and flow to their job search documents. I used the service for a resume re-write and cover letter and have no regrets.

Date of experience: August 15, 2016

Thumbnail of user ajanib
Hawaii
1 review
0 helpful votes
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July 22nd, 2018

I managed to get a free critique of my resume and it was excellent and exactly what I needed. Im the revisions should be easy and im excited to see what kind of opportunities open up afterwards.

Date of experience: July 21, 2018

Thumbnail of user garyt62
California
1 review
0 helpful votes
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June 21st, 2016

Barri went above and beyond in transforming my resume into an effective, polished marketing tool. My initial concerns were that I'm 50 years old and have many lapses in work experience over the years. Also, I have a new degree in my desired field, but not much experience in this new field. When I received my first draft, I could tell that she did her homework in researching my past experience as well as researching the job function I am targeting. She took my very complicated and disjointed old resume and made every section make sense in content and flow as well as make the entire document look very professional and inviting. I was also concerned that my advisor would not quite understand my job function, but because of the time she put into her research she was right on the money. I was also impressed with Barri's speedy response time to my questions and my revisions. We worked together as a powerful team to get my resume to a point where I'm very proud of it and confident that it is an excellent representation of who I am and what I want to do. I highly recommend Barri and Top Resume!

Date of experience: June 20, 2016

Thumbnail of user paulh227
New York
1 review
0 helpful votes
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September 18th, 2016

The process was completely painless and professional. I would highly recommend Megan R. To anyone looking for a well-designed and impactful resume. I am already seeing the results.

Date of experience: September 16, 2016

Thumbnail of user nancyz19
New Jersey
1 review
1 helpful vote
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November 1st, 2016

Very professional and timely services. This was exactly what I was looking for. My new resume got me the promotion I applied for at the company I work for. Cate did a great job!

Date of experience: October 27, 2016

Thumbnail of user vashtij
Virginia
1 review
0 helpful votes
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February 15th, 2017

At first, I was a bit skeptical. But the service is very individualized and tailored to your needs. I have not gotten any interviews yet, but I suspect that I will very very soon.

Date of experience: February 13, 2017

Thumbnail of user kathys1245
Texas
1 review
0 helpful votes
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January 8th, 2021
Verified purchase

I was surprised that I got a review for my resume. Although the information was helpful, it was an old resume. I am not looking to change jobs since I will be retiring soon.

Date of experience: December 9, 2020

Thumbnail of user jessicap141
Colombia
1 review
0 helpful votes
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May 23rd, 2017

I had a very good experience using Top Resume, the service was very profesional. They were always willing to cooperate and guide you trhought the process.

Date of experience: May 21, 2017

Thumbnail of user nathanielf12
New Jersey
1 review
0 helpful votes
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December 3rd, 2016

Let's face it, we could all use some help with our Resumes. They get cluttered with years of information, and TopResume is the place to help get it all cleared up!

Date of experience: November 30, 2016

Thumbnail of user chadw195
Texas
1 review
0 helpful votes
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January 12th, 2020
Verified purchase

Samantha from TopResume provided a professional re-write of my resume and cover letter, and I'm very pleased with the results. My resume looks neater, more concise, and more modern. Thank you!

Date of experience: January 9, 2020

Thumbnail of user abua11
Malaysia
2 reviews
1 helpful vote
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April 22nd, 2017

It was great experience to have my professional profile re-written up to the standard
It could improve by having the first draft re-written with some more tweaks that I have requested

Date of experience: April 20, 2017

Thumbnail of user raynah19
Ohio
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Silos did a great job displaying my experience and skills towards the career I'm interested in!

Reason I chose this business:

It was referred to me by someone.

Date of experience: May 23, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Rayna,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user alant214
Hong Kong
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Happy with the level and quality of the service obtained thus far. The drafted resume was followed up in a reasonable time manner with high quality write up provided from Robert.

Date of experience: November 5, 2019

Thumbnail of user cristinag29
Virginia
1 review
0 helpful votes
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November 7th, 2017

The analysis of my resume was run very smoothly and thoroughly. I found critic's feed-back highly useful; it mobilized me to take action and reshuffle the existing form of my resume.

Date of experience: November 6, 2017

Thumbnail of user tracyj86
Arizona
1 review
1 helpful vote
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June 6th, 2019

A friend referred me to stop Resume.
She could not stop saying how pleased she was with the results!
Incredibly happy with the work done!
Excited to start sending it out.

Date of experience: June 5, 2019

Thumbnail of user marshallc19
Maryland
1 review
0 helpful votes
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April 22nd, 2017

I can say that I am completely satisfied with the folks at TopResume. From everything being done on time to the quality of the products I would recommend them to anyone.

Date of experience: April 19, 2017

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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