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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 10th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
In a matter of days this company was able to revitalize my dying hopes of successfully navigating a new career field. This service was worth every cent!
Date of experience: October 6, 2019
Exceeded all expectations in every way. Great service, communication and professionalism. Highly recommend to anyone needing advise and current advise to update what employers want to see.
Date of experience: March 23, 2021
The process was straight forward and effective, and my resume writer was a real professional that made significant upgrades to my resume in almost every single way.
Date of experience: September 1, 2020
Lindsay was a pleasure to work with; extremely flexible, insightful and synthesized all of the materials and info provided to create a compelling resume and cover letter.
Date of experience: June 23, 2020
Im completely satisfied with the recreation of my resume. My writer used my resume and rewrote it to show my skills in a more professional manner... Im very pleased!. Awesome job Top Resume
Date of experience: January 30, 2018
I am very pleased with my experience with TopResume. My writer contacted me as expected and I had a first draft within 24 hours. My results have been over and above my expectations.
Date of experience: August 11, 2016
Extremely impressed by the way my writer asked questions and worked with me to perfect the language, style and look and feel of my resume and cover letter. Will definitely recommend to friends!
Date of experience: June 6, 2017
I worked with Keith S.! I really appreciate the amazingly work he did on my resume and cover letter. Throughout the whole experience Keith had the best communication! I totally recommend top resume!
Date of experience: July 20, 2022
I had a great experience working with TopResume. My writer was very responsive, and was able to meet all my needs. I would definitely recommend TopResume to anyone looking to revamp their resume!
Date of experience: January 17, 2021
Here's hoping that this service works. They were fast and willing to made changes. Their first draft didn't work at all and they were willing to help make some improvements.
Date of experience: September 27, 2016
I enjoyed the service and I believe my final resume is good but I did need to make additional changes after the final submission. The cover letter was written perfectly.
Date of experience: April 24, 2019
The free critique about my resume was pretty complete with good/bad points.
The tools used are pretty interesting and help you to understand more the weakness about several major points.
Date of experience: September 25, 2017
Format and wording look professional. You rearrange and scope my experience, which made my resume is easier to understand.
My friend recommended and I read your offer then I feel it might solve my pain point.
Date of experience: July 10, 2023
The resumes I ordered turned out great. I struggle with writing my own resume and this company made the process fast and easy. They listened and added my suggestions in.
Date of experience: May 17, 2017
The writer is very polite with dealing in his client. And has a strong knowledge in making or reformatting CV with the result of high impact whoever reading the CV.
Date of experience: October 1, 2019
The content of my cover letter and resume by Molly was very descriptive and pleasing. I am sure I will obtain a career position that I was in search of.
Date of experience: June 13, 2017
I hired TopResume to help with my resume and cover letter. The service was fantastic. It is professional and to the point. I am very pleased with all four products.
Date of experience: April 10, 2021
This person has written an excellent resume for me I has had several interviews since he completed my resume
Had another man write my resume I was not impressed, I requested another rep without n 24hours he had a draft I was satisfied with
Heard it was the best quoted from Microsoft hiring mangers
Date of experience: August 18, 2023
SLOW. NOT GOOD. DON'T USE THIS. I'm really unhappy with the process and outcome. I paid for the top level package.
I'm changing careers and needed help summarizing and narrowing nearly 30 years of experience. There is really nothing in what I received with any personal or creative summarization. It's very boilerplate and feels "cut and paste." The formatting (though somewhat subjective) was barely acceptable for a modern marketplace.
I paid extra for a 48 hour turnaround. I received no documents at the 48 hour mark. The portal said I'd receive documents Dec 15th. That would have given me time to think through changes and edits before the call. I emailed my writer to see when I would receive the documents and heard nothing.
I received the documents five minutes prior to the scheduled call. This made the call totally ineffective. I was not able to provide direction to the writer. There was virtually no benefit to this call.
They matched me with me with a writer who is young, off-shore, and inefficient.
I emailed customer service and it took two days to hear back from them. Very disappointing.
Date of experience: December 21, 2022
I had a terrible experience with TopResume. I would not recommend this service for the money spent. The first draft had typos and awkward language. The second writer assigned was a senior writer who basically copied and pasted my old resume. Eventually I had to edit and rewrite the resume until we got to the end of the revision period. None of my questions were answered through the process. The end product was disappointing.
I recently had to rewrite it because their fancy formatting appears misaligned in Office 365. I found this out after sending it to numerous friends and job openings:(
I had high hopes and in the end it was a waste of my time and money. The LinkedIn profile was a copy of my resume.
I wish I had gone to the LinkedIn writer recommended, my friend's profile is awesome and I'm using that to update my profile. Ask around for free services out there. I recently found out a church in my neighborhood has free consultations once a week.
It was such a bad experience didn't even want to give it one star. I feel ripped off and upset I had to spend so much time, money and effort to get a resume in the end very similar to the one I had written before.
Date of experience: October 15, 2017
So, I submitted my professionally written resume for the free review. Honestly, I was shocked at the review they provided... supposedly the ATS they use produced my ATS generated paragraph with words not found on my resume anywhere indicating my 20+ years of experience was concentrated in two areas for which I have no experience and it also indicated I have little to no management experience even though my resume clearly had several positions and years worth of management experience.
When I questioned it, I wasn't really expecting an answer - but, the writer informed me that "... it is likely the formatting of my resume is incorrect." If that statement is true, that the mere "formatting" of my resume made the ATS they use produce results so blatantly wrong then I have zero confidence that any possible "formatting" change would produce any positive results using the ATS they use (assuming they actually used an ATS).
In my opinion, this stinks like fraud designed to take advantage of people who are desperate to find a job. Buyer beware.
Date of experience: October 27, 2017
Hi Marty,
We use the same ATS as many other corporations, and it all comes down to how the machine parses your resume. I'm sorry if you think we are using a fake ATS, you could ask a friend to try to upload their resume to see if our ATS are able to parse the new resume's information. I would also suggest trying to parse your resume with another ATS and see if they produce the same result as our ATS. It is always better to be safe than sorry when it comes to making sure your resume is being properly sent to recruiters.
I requested to have a resume updated from one previously done by this company back in 2017. The cost for an update is the same a requesting a new resume. I did, however get a promo code for a discount from someone in CS. They send you a questionnaire where you can detail the specifics you want to see on the final product.
First: the writer did not apply any of the updated information I had provided in the questionnaire. I had to request them a second time when she sent the first draft for review.
So basically she had just re-hashed the old resume with the same information.
Second: there were several typos and grammatical errors.
Ex: "message" iso "massage" - this error was made several times throughout the text.
Also the qualification summary at the top of the resume showed " service to patient of all ages"
Because I needed the resume in a hurry I made the corrections and modifications myself. The previous resume I got in 2017 was of much superior quality that this one. I‘m not sure if I‘ll use this service again.
Date of experience: June 22, 2021
Quick and easy to work with. No pressure, no up selling. They simply did as I asked and made the process as simple as possible. Would recommend to anyone looking to freshen up their resume.
Date of experience: July 18, 2017
I really appreciated the honest feedback I received after reviewing my resume. I am able to the feedback and revise my resume in hopes of getting more companies to see me as a top candidate.
Date of experience: September 4, 2020
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Lisa,
All of our writers are required to use Microsoft Office 2010 or later. The formatting of the last draft should not have changed after it is delivered to you. The LinkedIn Profile although similar to your resume, it should not have been the exact copy. Please feel free to send us an e-mail so we can take a look at the resume formatting issue.