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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 10th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
Seamless and insightful. I had to transform my resume from task focused to strategies employed and the results of my impact in my roles. My resume writer was helpful in highlighting my experiences.
Date of experience: September 23, 2021
I received a full analysis of my resume, for the first time I could see the weakness of my resume, now I can focus my resume according to this review.
Date of experience: October 3, 2019
Can I get a refund.? I was not satisfied with the results. Too confusing. They seemed to reword a lot of my own. Also, the cover letter is wordy with a run on sentence.
Tip for consumers:
Save your money.
Date of experience: March 31, 2016
This is my first time to pay such kind Online Service, I uploaded my resume on the website and then get the first draft version, and new format of my resume does look better. But the content is not as good as I expect, the writer asked me waiting for 7 days to get the new resume and finally I found the writer just copy and paste my experience without improve modification. If I've known such kind of service, I will not PAY it at such price because I could just google it. At last, the writer provided me the link to download and luckily, I clicked to double check and found the version was wrong. Luckily, the writer then correct it. I suspect the writer is a student because his/her unprofessional service. I even don't know writer's background so how could I believe he will bring me a good service?
To be honest, the company itself has enough communication. I hope the company could share me the experience of the writer and appreciate it if I could choose who can service for me other than pick up someone to me without any choose.
Date of experience: January 28, 2017
Thank you, for a great job! Top resume rewrote my resume and my LinkedIn profile and both looks great. I just want to thank Christine for making my resume look great!
Date of experience: May 3, 2017
Asad was not only responsive, but his understanding of what I was trying to achieve was spot on. I will recommend this to anyone who is in need of an updated resume. Well done.
Date of experience: July 13, 2021
I received a positive experience. My resume results were great and I received good feedback. I would have wanted quicker results to maximize my feedback and updates.
Date of experience: March 15, 2017
I have more interest than in my resume and my skills than I have had in years. In fact, I have an interview today and I think this top notch resume is why
Date of experience: September 15, 2020
Submitted resume, got feedback on if mine passed the "30 second test" and response was a very pre-canned / automated response with (as mentioned in many posts) that I'm coming across as a "doer," not an "achiever." They coppied and pasted my first two bullets that used the STAR (Situation, Task, Action, Result) format. Then they provided a automated report showing what their ATS (Automated Tracking System) thought my strengths (most used words in my resume). I fell for it... Almost. I spent a week trying to rework my resume. Then I get a email saying that for 3-days only they were lowering prices to $99, $149, $249 for their packages along with a link. Their main site still has $99, $189, $349. I then found this review, and am thankful. This does seem very shady that they deceive you into believing that their prices are lowered for everyone. Most SCAMS use these same TACTICS, Lure you in, if they don't catch you, they keep emailing daily, then they sweeten the deal by "lowering prices" using a high-pressure tactic of limited-time-only to make you rush into a bad situation. I'll keep using Jobscan.co for FREE (5 times per month) to get feedback on how well my resume ranks agains a job posting.
Date of experience: March 20, 2015
I wanted to share my experience to allow others to make an informed decision before using your services. I used your services a year ago and the service was excellent. On 7/28/20 I purchased a package to update my resume. My understanding is I would receive a rough draft with in a week. I was not even assigned a writer until 8/7/20. I was informed she would get my rough draft sent to me. I had to inform her that no where have I been asked for my updated employment information. I sent this and was told I would receive a rough draft on 8/10/20. When I didn't receive it on 8/10/20 I had to send several requests to my writer before I finally received a response that I would have my rough draft by 4pm on 8/17/20. After 3 weeks of waiting, at 6pm on the 17th, I still had not received my rough draft. Due to the delays, I emailed requesting a refund. At 3:11am on 8/18/20 I received a rough draft. Mind you it took 3 weeks for her to literally copy and paste the job description i sent her into my resume. I was shocked at what she sent me, this is something I could have done on my own. My level of dissatisfaction is more than I can describe at this point. I am hopeful that my refund request will be expeditiously processed, allowing me to hire a professional company.
Date of experience: August 18, 2020
It took a complaint to the Better Business Bureau to achieve a full-refund resolution. When working with the BBB, I learned that this company has a pattern of complaints similar to what I expressed in my review (140 complaints at the time of this writing). TopResume is working with the BBB to resolve these issues. A resolution to my complaint did finally occur on 3/19/2018 with a full-refund credit to my account. They have also asked for feedback on how to make things better which I provided. The sad thing is that I never obtained a usable product and they have an 'All Sales Final' policy in the Q & A on the website. This is a big problem when application deadlines are looming, the product received is unusable, and their appeasing is more unfulfilled promises. As a recent graduate, this was a lot of money to me and being offered only 30% refund was genuinely insulting. The problem with TopResume as I see it is that they are relying on contracted writers who may or may not have the skills to write a stellar CV, resume, or cover letter. It's a crapshoot. My experience was two poor writers in a row and then arguments about a refund. Thankfully, I got my money back.
Date of experience: March 20, 2018
Hi William,
Thanks for the feedback and I'm happy to hear that you were able to come to a resolution with the customer care team. We do not work with any specific group to determine refunds. We do have an all sales are final policy and our waiving our refund policy is solely determined by our editorial team.
On 2/27/18 I ordered a Curriculum Vitae, Cover letter, LinkedIn In, and job posting package for $439.00. On 3/8/18 my 7-page Curriculum Vita had been reduced to a 4-page resume that contained lies, inaccurate information, misleading statements, and untruths. It was a cut-and-paste job from the definition of what a speech-language pathologist is. Not what I have done according to my submitted CV. The two-page cover letter I submitted was reduced to a 3 sentence paragraph with two small bullets. The cover letter once again contained false, misleading, inaccurate information. Moreover, the presentation of both was amateurish. I complained and as a resolution to my complaint, they promised reassignment and 24-hour turnaround. This did not happen. In fact, it is now 3/15/18 and there is no resolution. I have no acceptable, presentable product. I asked for a refund. They responded with an offer of only 30% stating that because I had received a draft that was all I was entitled to. I have asked for, at the minimum, a 70% refund, this company has not responded to this request. As such, I appear to be out $439.00. This company is a sham and a scam. AVOID.
Tip for consumers:
AVOID THIS COMPANY.
Date of experience: March 15, 2018
It appears that I have been scammed. I paid my money and nothing was produced and nobody ever contacted me about my resume, my photo or anything else. But they did take my money on February 6,2016!
Date of experience: February 20, 2016
Hi Diane, We sincerely apologize for the issues you've encountered. Please email us at support@topresume.com with the subject line "Diane from Sitejabber" and our customer service team will be on the lookout and get this resolved ASAP.
The turn around time was within the acceptable range and the resume writer was detailed and precise. It was well worth the cost for the resume and cover letter.
Date of experience: August 17, 2021
The resume writer didn't even look at your instructions. It looks like a copy-and-paste from another AI website. It's not worth spending money on this site.
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2023
Please don't go for top resume services. They charged me 200USD and my resume is not at all worth it. Please take help from internet and do it by yourself.
Date of experience: May 21, 2020
My experience with TopResume has been pretty negative so far. I've used a couple of different Resume sites over the years, and TopResume has been the worst. I paid for the "Executive package", so I expected better service than what I received. The questions they ask you at the beginning of the process are pretty generic and don't ask you for any specific details about your job, which is essential for a strong resume. Furthermore, when I tried to provide the writer with additional details, the writer was highly unresponsive, which again for $400 I expect better. After waiting for a very long time with hardly any response, I contacted customer service to request a new writer. I was then met with more unprofessionalism from the customer care unit. At this point, I just requested a refund, and they advised me that they will be charging me a $100 cancellation fee. I didn't even get a resume and they are charging me $100 for nothing basically. For those of you that are looking for better service, I would recommend ResumesCanada and Find My Profession. They may be a little bit pricey but at least they actually do their job.
Date of experience: January 2, 2020
Anyone who is self conscious about the professional papers, resume, cover letter, LinkedIn profile should use this service! It was quick and painless!
Date of experience: May 3, 2016
Excellent experience! Too notch people. Great outcome! Thank you so much for all your help in revamping my resume, cover letter and LinkedIn. I would highly recommend their services!
Date of experience: February 8, 2017
My resume was in need of a professional makeover. TopResume made that happen! Fantastic writers, fast turn around, quality product! Worth every penny!
Date of experience: March 6, 2017
Very professional group of people to work with. My resume' looks really appealing after revision has been made. Thank you, TopResume team for such an awesome job.
Date of experience: October 29, 2019
I am grateful for the review provided by TopResume. It brought to light many obvious errors that an inexperienced resume writer or newcomer in general can work on.
Sincerely, thank you!
Date of experience: November 22, 2019
I think overall my resume is better after going through the process. The resume writing process can be confusing considering that you can ask two different people and they could have two different perspectives on how long it should be or what should be included in it. Initially, I learned about TopResume by requesting a resume evaluation via Glassdoor. From the results, I realized that they pointed out that my resume showed that I was more of a "doer" than an "achiever." That's what sold me because I felt like that was exactly what my resume was missing but I'm not good at expressing my achievements. My resume advisor and I took an iterative approach. I sent her my initial resume and some of my achievements, got my first draft, took a more thorough look at my experience, and resubmitted. Overall, I think my resume benefited from the assistance. My only reservations about the experience were that I thought that it would be more open interaction with the advisor. Interaction with my advisor was behind a webpage wall and it felt like they were only there to input things into my resume. It felt like there was no room to ask questions. When I did ask a question the answer was around the line that "it's up to you." If they were available to clear up some of our questions about resume and not seem so distant this is a 5-star service.
Date of experience: August 24, 2019
They provide a piece of useable junk. Their resume was terrible and the writer had the nerve to get agitated because I called them out on the quality. RUNAWAY They use a bunch of bots and delays
Products used:
My exsiting resume
Date of experience: August 19, 2021
I paid $189 for a resume and cover letter rewrite. I also paid $75 for a LinkedIn profile. I received the LinkedIn profile, which was completely amateur. I never received the resume and cover letter. I contacted them twice to tell them I had received nothing, but they just responded generically that these had been sent. I then disputed the charge of $189 with my credit card company. TopResume provided them faked emails in which they claim to have sent me the products twice. They only time I saw what they claimed they provided, was fro my credit card company, and it was total amateur. However, they never provided me the product, and by their generic responses, I would guess they are run from an off-shore and or third world country. Take my advice, and do not waste your money on these sham artists. Update - The reply from "Whitney" of TopResume "Customer Support" is fake as well. Emailed them, and never received a response. Fortunately, my credit card company canceled the charge. TomResume is horrible in quality and service. In a word, a sham.
Tip for consumers:
Avoid this sham organization, and save your money.
Date of experience: March 3, 2016
Hi Jerry, We appreciate you reaching out to make us aware of the situation. We'd like to make it right. If you could please email us at support@topresume.com, a rep will get you taken care of! Thank you in advance.
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Dolores, Thank you for sharing your honest feedback. To get you taken care of, we'll need the following information: your full name, email address, and order number. If you could please provide that information is a direct message on our Facebook page we'll get this sorted out as soon as possible.