TopResume

Today I called customer service to discuss some issue I was experiencing. Although I am well aware of the no refund policy, I expected to at least to be heard.

Issues:
Several grammatical and spelling errors dismissed as human error
No key words used
Very clear writer was not in my field
Formatted in a way that made it hard to read and nothing stood out

I spoke with the customer service agent Tara who presented as completely unprofessional. She quickly became overwhelmed with our discussion and at one point abruptly placed me on hold so she could calm down.

Tara was focused on being right and bantered with ideas that proved to be false, without evidence, and more importantly, accusatory.

I was interrupted every single time I spoke!

When I asked to speak to a manger, Tara said she was the highest person working at that moment and was not able to find anyone else for me to speak with. She also said since it was 1:15pm on a Friday, no one would contact me until some time next week. Not the way I want my customer service to be after spending a couple hundred dollars!

At a time where job hunting is stressful enough, I wish this could have all have been avoided.

I would not recommend this service, SAVE YOUR MONEY and frustration!

Top Resume sends out boilerplate responses to make people think their resume is no good regardless of its actual quality. Once you pay for the service, they send you a template resume filled with cliches "Developed. The only advantage of TR is that it is somewhat ATS optimized. They are unable, as they suggest on their website, to develop industryspecific resumes, and instead relay on standard resume tropes,"Develop strong working relationships with local organizations," is one of their favorites. The e-mail they send you seems to be either computer generated, or copied and pasted from some Top Resume script that their employees have on hand. As soon as you receive the initial follow up e-mail from "Katie Warren" or whatever generic name that cannot be verified by Google, Linkedin, Facebook, etc., there seems to be something suspicious. Open a critique of any two resumes and compare the critiques you receive, almost identical... This place is a scam, from their boilerplate critiques and template e-mails, fake employees, creepily satisfied customers (on every review site? Yeah right), stock website and stock advertisements... This place is a joke from beginning to end.

I was duped like everyone else after I was searching jobs on glassdoor.com and somehow after I uploaded my resume to Glassdoor, these guys send me a po-up asking to review my resume for free. Of course I agreed.
What I received was a professionally written and absolutely excellent analysis of my resume and how they could improve it.

Because it was affiliated with glassdoor and how well written it was, I agreed.
Big mistake. That's where the professionalism stops.

I received my first draft today and it sucked so bad, my dog could write a better resume.
It was clearly written by someone who English is not their first language. It was filled with all kinds of verb usage errors and errors that an English speaker would not overlook.

The worst part is when I try to write to TOPRESUME, they do not reply. I sent these guys $245 on January 1st, 2018 and the way it looks now, I flushed that money down the toilet. Im not happy with glassdoor either for aligning themselves with these con artists.
Whatever you do, do not send them any money because you will not get back a good resume. They will take your current one, re-write it a bit, add a bunch of errors and send it back to you.
I don't know how lucky Ill be, but I'm going to dispute it with AMEX and try to get the charges reversed. This company is a scam and don't be a victim like me.

PS----> The only reason I gave 1 star was because zero stars was not availble. The resume and cover letter they write is a big pile of dog turd. Happy New Year to me!

I'm persona;; y very satified with the quality if the work done. Think one of the main reasons for oerall success was the relly cooperative approach and ability to hear - what are your needs.

This service created a completely useless document that I could not use in any way. Through MULITPLE back-and-forth communication, I explained to them what was critical to have in my resume, and yet they simply refused to include it! Then they rewrote most of my descriptions in the most non-human, AI-jumble way that absolutely made no sense as well as being obviously written by a machine. As they had no background experience in my career fields of journalism and education, they could not make logical decisions about what to include or how to describe it. I started with a decent resume and needed only some tweaking and what they did was create a completely nonsensical and illiterate resume. As someone apply for jobs in English and literature, I cannot afford to have typos and misspellings and yet everything they added was RIFE was these kind of mistakes. I requested a full refund and was denied. They did not even offer a partial refund and I was told that they had spent the "allotted amount of time" on my resume and could not offer any more services, even though all the time they spent on it resulted in drafts that DID NOT MEET ANY OF MY REQUESTS FOR REVISIONS. They just came back with the same or a worse version each time. I invested an incredible amount of time in filling out their forms and asking for revisions and did not get one single improvement I could use. DO NOT RECOMMEND

This company needs to be exposed for what they really are! A joke, shame on them for stealing money from people who are either looking for work or trying to make a career change. My experience has been horrible from the beginning, no communication except for bull$#*! emails Advertising additional services. After waiting for a week to get "matched" with a writer, I had to demand a 1st draft.& even then I had to wait another week. I could not believe what they send me, it was a combination of copy and paste of both of my previous resumes. I was in shocked that they actually thought I wouldn't notice. I had typos on my old resume & the same typos on the new one. The one they sent me is HORRIBLE! The only thing they did was change the format & it looks like it was done by someone in grammar school. I can't believe these people advertise on glass door, even worse I can not believe I actually got scammed. Please save yourself the headache. I stopped my job search waiting on this resume rewrite only to be sadly disappointed.

I was completely satisfied with my resume service. John U. Did a fantastic job. I couldn't believe that he was talking about me when I received my final product

The more I review my resume the more upset I become, I wasted money on a resume and cover letter. I knew my writer didn't have experience with Federal resumes after my first draft. It was so obvious I asked if they had experience with federal resumes they assured me they did although the first draft proved they did not but could I do I had already spent the money. I've been very busy and felt I could hire someone else to write my resume and cover letter for me as I was not looking for a promoted but, a lateral position as my other resumes that I've written myself I've been able to move up the career ladder in the federal sector to a GS12. To say I'm disappointed is an understatement the résumé used bullet points, which is not used in federal resumes, it was cut down to two pages which is not normal for federal resumes there much longer, and it did not include the hours I worked a week. My writer continued to include things that did not relate to my position, although I sent a copy the USA job opening for my current position. Some of the corrections I made could have easily been found with a simple Google search or reviewing the current usa job announcement instead of made up information that did not relate to my position. Please save your money. Spend the time you would use correcting drafts on your own writing your on resume. This will not only save you money, but a headache and regret as we. Do not use a service at least for federal résumé I would not recommend it..

The topresume website helped me creating a great resume which focuses on my strength spots knowing i didnt get the job i want till now but i am sure with their great job i will get it soon.

PLEASE DO NOT GIVE THIS COMPANY YOUR MONEY! I paid for a resume, cover letter, and because I needed them quickly I paid $75 for expedited service. I was supposed to have received the documents within 48 hours. I received them four days later. I took them to a recruiter who advised that I not use them. The recruiter said my original resume was much better. The wording and formatting of the resume and letter make them unusable. So I lost $200. I requested a refund of the $75 for expedited service back in August and received email that I would receive the refund within 7-10 business days. It's been a month and I am still waiting. Emails go unanswered. I call and get the run-around. This is a scam company that promises unemployed people a product that will get them into interviews, but they don't deliver. TopResume is scamming people at a vulnerable time in their lives. They take money that people can't afford to lose and they don't deliver what they promise. Getting a refund is impossible. This company is a horrible joke!

TopResume helped me get my outdated resume up to par. I couldn't be more happier with the results. I could have worded my resume as my writer has done for me.
Thanks!

Resume came out great! We've had some email issues in the beginning but once it was resolved it was smoothe sailing.

I had Allison as my writer and she was friendly and an excellent writer.

The resume was competed to perfection everything I asked for was added

Garland did a great job and very talented. Turned my boring, stale resume into a cool modern one. Thanks!

At first I did not want to leave any feedback, but I decided why not. I did not like the service, communication and final product I got.
I contacted and pay for my resume because English is not my native language and I was needed help with correct English and technical part as well.
When I got my first draft, I was really confused, because in technical terms it was copy/paste from my own resume I sent as an example, and some parts of this resume was not written right in technical terms and was just copy/paste to my draft.
I asked the writer if she has a technical knowledge in field I am working (her English was perfect, no questions, but resume is not only about English) I think she got angry, she wrote to me that she is professional and know what she is doing. When I asked about some changes, I got answer in 4 days, and changes she made I did not like at all. She never asked any questions and communication was zero, I felt like she doesn't care at all.
At the end I am not Front End/Full Stack Developer; from resume she wrote I more like Web designer with set of technologies I even was not ever working with. I don't know how she even came up with those technologies.
But formatting was good.

Outstanding service, clear communication and support. Short turn around, very helpful and enlighting staff.Would recommend to co-works, friends and family.

I had a terrible experience with TopResume. The quality of resume that I received was far below my current resume, and did not meet my expectations. I requested a refund after I received the first draft, and it was denied. I was reassigned another "resume expert" after that, and although his recommendations were better, the quality and the formatting of the resume was still underwhelming at best. I spent 2-3 hours rewriting and commenting on the first draft so that the new resume expert would take that into consideration, but he essentially ignored everything I had commented on, and did not give me a reason as to why. To call the final version of my resume "sub-par" would be an overstatement. I am usually not the type to write bad reviews and complain about a service, but I have also not had such a bad experience as this with any company or service in the past. I have a vast network of young professional friends working in Fortune 500 companies, and I will do my best to let them know about my experience with this service, so they can avoid the waste of time and money. I genuinely believe that this service might be good/helpful for people who have never had a resume in their lives, but for someone who already has a good resume and is looking to make it even better, this service is useless.

As an FYI, I paid $130 to get my resume rewritten. Just as a background, I graduated from Penn State University and had a good enough resume to get a job at IBM while still in school, so I was simply looking to make my resume better as I was targeting a better job. Perhaps my expectations were too high.

Honestly, I was in dire need of a resume. I had submitted the resume I created to over 30 jobs and heard nothing, then I hired Top Resume and started to see some traction in my job search.

My new resume encompasses everything I needed to reflect my capabilities.

The writing was decent but the grammar was weak and left me second-guessing and triple-checking everything before finalizing. Reads like it was written by a nonnative English speaker.

The company gave me a thorough professional review of my CV, and the tips I received from them, which I did not see or hear anywhere else, are very helpful.

Beware of this resume writing service. First, they draw you in by offering a free review of your resume with a clearly experienced and seasoned resume writer. Then when you sign up, they switch you to a less experienced writer who is not even given the review notes that the first resume writer provides. They then send you the resume (in my case on a Friday night) and say you have only 7 days to work out a final form of it with them online (or if you chose the live 30 minute consultation for $50,7 days to complete the phone call). They do not send you a draft of the LinkedIn Profile or Cover letter att the same time they send the draft resume. My draft resume had typos, grammatical issues and most importantly, a Job Title that demonstrated the writers complete unfamiliarity with titles in corporate law sector. TopResume is associated with AARP and one would assume AARP would only affiliate with the best but that simply isn't the case with TopResume -- or maybe its the case you get what you pay for!

Many times I had debated- a long resume or a short resume. TopResume was there to help me all the way. Reading the article:
Https :// www.ivyexec. Com/executive-insights/2017/long-short-resume/? Utm_source=Sailthru&utm_medium=email&utm_campaign=Insights%20-%2017-10-01%20-%20Regular&utm_term=Insights%20-%20Regular%20-%20Smartlist