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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
166
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?

Reviews (5,561)

Rating

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user luism52
North Carolina
5 reviews
7 helpful votes
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September 22nd, 2016

Very nice service overall. Good initial analysis of my current resume. The resume writer was friendly, explained everything and why she was writing the way she was. Answered some questions on industry trends.

However, there is some space for improvement in asking clarifying questions early and speed of delivering the final product. The whole process was about 3 weeks (a little slow) and a couple of bullets on the first draft made me feel the writer struggled with understanding my experience, but did not reach out to ask. These are probably related issues and my advice is just to communicate more.

Tip for consumers:
This is best for a very targeted resume. Keep this in mind when you choose the service

Service
Value
Quality

Date of experience: September 19, 2016

Thumbnail of user dominiqued48
California
1 review
0 helpful votes
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January 10th, 2020
Verified purchase

My writer came up quickly with a much better resume than what I had. She answered my questions well and promptly. Considering the work done, the rates charged were very reasonable. Based on my experience I strongly recommend Topresume to anyone

Date of experience: January 7, 2020

Thumbnail of user islamk1
District of Columbia
1 review
3 helpful votes
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August 10th, 2017

Don't even waste your money! They try to get more money out of you anyway they can. Rush service doesn't work because after you already purchased it, it lets you know if can take some time to find your writer. Then when I got the e-mail they had a writer for me and my first draft was to be expected later that day, it never happened. This company definitely boosts up in ratings themselves, but don't fall for it! Do your research!

Date of experience: August 10, 2017

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Islam, We appreciate you reaching out and want to get this resolved right away. Please send us your full name and email address in a direct message here or on our Facebook page.

Thumbnail of user bethanyk87
Indiana
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

My resume definitely needed an update. I worked with Aidan and he had my first draft back to me same day. It looked awesome. I can't thank him enough.

Have not heard back from my email with my question.

Service

Date of experience: May 13, 2023

Thumbnail of user jeffh143
Texas
1 review
0 helpful votes
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December 17th, 2016

While I was confident about my abilities and interviewed well, my resume provided too little information to prospective employers. Hiring TopResume is worth every cent and you'll realize it after reviewing your first draft.
After reading the final draft my wife said, "I had no idea what you actually did, until now." A Human Resources friend took a look at my new resume and didn't want to change a thing. I'd say those are both confirmations that I made the right choice.
If you are like me and want to take your career to the next level, my advice is to hire TopResume to get you started.

Date of experience: December 15, 2016

Thumbnail of user ogoma
Nigeria
1 review
0 helpful votes
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May 14th, 2019

They give advice on how people can have high quality resumes which give higher likelihood that they'd be considered for job roles they apply for. They come through as being honest so it's easy to believe their analysis and reviews. I think their service is good.

Date of experience: May 12, 2019

Thumbnail of user julianaz1
Spain
1 review
0 helpful votes
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October 23rd, 2017

Emily gave e a feedback about my CV, and it was very useful for me. You can see that she had put much effort and analysed the whole picture very carefully.

Thanks a lot for your help. I'll work on improvement.

Date of experience: October 23, 2017

Thumbnail of user ginao377
California
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Stephanie J. Was a top professional writer. She made me sound and look great and is an expert in resume writing, LinkedIn profiles, etc. I had a wonderful experience!

Reason I chose this business:

I liked the price and what you got for it.

Date of experience: March 5, 2023

Thumbnail of user davidk231
Kentucky
1 review
0 helpful votes
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June 22nd, 2016

Love how they rewrote my Resume. I was not getting any call backs for interviews. After the rewrite I had 3 interviews within 2 day. Got a job so close to home that I could almost walk there if I wanted.

Date of experience: June 21, 2016

Thumbnail of user johnh2745
New Zealand
1 review
0 helpful votes
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November 25th, 2019
Verified purchase

TopResume provided a clear and argued assessment of my resume that gave me actionable information about how to improve it. The information about automated screening software was particularly valuable.

Date of experience: November 22, 2019

Thumbnail of user yaelp7
California
1 review
1 helpful vote
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January 5th, 2021

I wish I had read the real bad reviews and not the glossy obviously fake one before wasting my money on a very poorly structured and looking resume and much worst cover letter. They dont let you know when you pay that the service has a very tight deadline. I managed to give 3 rounds of notes within hours or receiving each results, my notes were detailed and many were not implemented. I cannot use any of the docs they prepared. The cover letter english was very poorly written and would make anyone look unprofessional. I requested a refund and based on what I read here am doubtful I will get it. I cant believe they are in business, Probably because of suckers like us.

Date of experience: December 6, 2020

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Yael, we are very sorry to learn this process did not meet your goals. We do see you have been in contact with our Customer Care team to seek a resolution. Please continue to let us know if you have additional questions or project needs via support@topresume.com

Thumbnail of user mattl74
Missouri
1 review
6 helpful votes
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April 29th, 2017

The company failed to improve my resume at all. I sought them out in an effort to help with ATS. The first writer destroyed my resume and failed to even understand what I have done in my career and took National projects that involved Presidential directives and made them sound like a local holiday effort at a fast food place. I contacted customer service they promised a new senior writer with a 48 hour turn around. My project is due tomorrow per their company and I haven't even been contacted by The new writer. They are a horrible company who uses the fear of ATS to drum up business. Then assigns work to third party writers who may or may not have had a resume class but more than likely are people barely out of high school or college with no HR experience.

Date of experience: April 27, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Matt, We are very sorry to hear that your experience has not lived up to your expectations. I've let customer support know and a rep will be reaching out to ensure that the rest of your experience with us is a positive one!

Thumbnail of user johnh2367
Washington
1 review
0 helpful votes
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September 29th, 2019
Verified purchase

From first contact to final product, I found the experience well structured and professional. The service begins with a free, in-depth evaluation of your current resume that includes specific recommendations for improvement. That's worth a lot and gives you a good idea of what to expect.

TopResume offer a variety of services, with bundle pricing when you order. I opted for a resume makeover with phone consultation and LinkedIn profile. The writer was professional, punctual, and delivered a level of polish I would not have come up with on my own.

If you are looking for a new job or career, make sure you present your best you to potential employers with a professionally prepared resume from TopResume

Date of experience: September 26, 2019

Thumbnail of user thomasg75
Canada
1 review
1 helpful vote
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July 23rd, 2016

Slow start but followed up with a prompt and attentive communications to deliver my resume with two minor revisions. I have received calls on this version and can edit for specific jobs as needed. Just what I was looking for. Thanks!

Date of experience: July 19, 2016

Thumbnail of user frithl
Australia
1 review
0 helpful votes
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June 18th, 2019

I'm happy with my resume now and feel more confident putting it forward for applications. It's hard to keep ahead of what employers are looking for and I was making some mistakes in both th cover letter and resume. The end result is concise and professional.

Date of experience: June 18, 2019

Thumbnail of user elliottc13
Arizona
1 review
8 helpful votes
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September 1st, 2015

I ordered the 24 hour turn around package mainly for the extra features, linked in updates and even bought an added 75.00 package for listing my resume.

After days of waiting for my resume I sent a cancellation and waited to hear back. 3 days later I got an email containing a new resume that was closer to complete but among other problems now had my city misspelled.

I let them know I had already cancelled and they offered 75.00 back, I had paid almost 300. The cheaper service was 100 I offered to compromise at that since they still had not finished the job. They refused.

I am now leaving feedback and starting a dispute with my credit card as well as legally.

This company obviously can't follow through with it's commitments but thinks it can just push clients over.

Date of experience: September 1, 2015

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Elliott, We understand your concerns and apologize that your experience has not been what you expected. We will be in touch today to work everything out. Thank you.

Thumbnail of user anitas820
New York
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Working with John U. Was a flawless experience! He provided me with top notch information regarding I needed to make my resume stand out to recruiters and hiring managers.

Reason I chose this business:

I chose TopResume because I needed to work with a company that is aware of what is happening in today's job market.

Date of experience: March 20, 2023

Thumbnail of user laras104
California
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

M. Did such an amazing job on reworking my resume and cover letter, that I added a thank you letter as well. Within 2 exchanges of emails, they were done. M. also revamped my LinkedIn profile, which I will proudly start sharing now. I was treated with the utmost courtesy. All of my questions were answered. I appreciated M. Sharing her professional opinion when I wavered on an aspect. I never would have been able to do create such well-written work and am glad I had the foresight to try TopResume. I highly recommend the service.

Date of experience: January 12, 2021

Thumbnail of user jenniferl1870
Florida
2 reviews
0 helpful votes
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September 7th, 2021
Verified purchase

Quick, efficient and well written. Edits were done in a very timely fashion. Just wish we were able to communicate via phone so it was a more personable experience. I had questions or additions but no one to give them to.

Date of experience: September 7, 2021

Thumbnail of user kerrye27
Arizona
1 review
6 helpful votes
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January 31st, 2020
Verified purchase

I will grant that the writer helped flesh out some of my sections and had good recommendations. However, I questioned the use of a semi-colon and the writer argued with me saying "it will show them [hiring company] you know how to use a semi-colon". While the use of the semi-colon could be understood where the writer placed it, the grammar he used with it did not make sense; I am an English & journalism major and I know how to use semi-colons. In the edits after the first draft, there were several spots that a different size or style of font was used on a single character of a word so that it looked very amateurish. Also, every single interviewer I've seen since I started using this new version has raised their eyebrows and said "two pages, huh?". It's worth the service if you can get it at half the price and make sure to really proof-read it for errors.

Service
Value
Quality

Date of experience: January 28, 2020

Thumbnail of user howards47
North Carolina
1 review
0 helpful votes
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January 25th, 2016

I had a very good experience wit TopResume. As a senior marketer with a very diverse background from professional sports to media to pharma, my resume was out of hand. You need an outside perspective to fine tune and optimize for resume scanners and overall recruiter search. I used the top level of service option and it was well worth it. The writer did a great first draft and with my feedback, that is always needed as it's your history you have to communicate to the writer, we were able to dial it into a polished final. This included a well thought out and clean cover letter template to use.

I have used other services over the years but would recommend these guys. Others charge way, way more and don't deliver.

Date of experience: January 25, 2016

Thumbnail of user cm690
North Carolina
1 review
12 helpful votes
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June 12th, 2020

This organization is a scam. My first resume was obviously thrown into a computer and they sent me what came out. I don't think anyone proofread the document. It had listed my job qualifications as Administrative in numerous places but this was for a Managerial position! Even the second submission has this listed:
Key Accomplishment:
Improved workflow efficiency and mitigated risks by taking preventive / corrective actions against violations.

It says nothing about what I accomplished, no numbers or real results and what does 'corrective actions against violations' even mean? I am not going for a prison guard job!

Date of experience: April 14, 2020

Thumbnail of user melissaf61
California
1 review
0 helpful votes
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July 20th, 2017

Quick response from writer on initial version and subsequent edits. Resume looks professional and does a better job of highlighting key accomplishments than my old one did. Included everything that I asked and format is flexible enough that I can do some tweaks to tailor it to specific positions on my own. Have yet to receive any interviews after using it but I think it was a good investment nonetheless.

Date of experience: July 19, 2017

Thumbnail of user steves285
Colorado
1 review
0 helpful votes
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October 17th, 2016

I decided to use this service after receiving a free critique from a job website. The critique seemed well thought out and reasonable. Once I purchased the service, I didn't receive a response for several days, but finally was notified my revision was underway. First draft seemed professional and crisp, but none of the suggestions offered in my critique were referenced nor discussed until I brought them to the writer. This seems strange to me. However, my final version included and answered all my comments and provided some description on why decisions were made. Overall I am pleased with the result, though I am still in process of using new version in my job search.

Tip for consumers:
Be clear with your goals and expertise descriptions.

Service
Value
Quality

Date of experience: October 13, 2016

Thumbnail of user robertm409
South Carolina
1 review
0 helpful votes
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October 6th, 2016

Really enjoyed working with TopResume. Their writer was very professional and did a great job communicating with me throughout the process. I also appreciated their research finding the right keywords to include in my resume.

Date of experience: October 3, 2016

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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