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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
Stay away. If you have a resume right now, it is likely much better than you will ever get from them.
1) You are promised communications from the writer to understand your field -- nothing like that. You send your answers to the form and you get a jumbled version of your original resume. It is full of typos, out of context and sentences that mean nothing.
2) Promised writers in your industry. These writers are not in any industry, and not even in the U.S. Non of them have a last name on the signature line, Their English and wording is either not their native language or is from a different country. Example. After being blown away by how ridiculous the first draft was, I complained and received this answer: "We appreciate your escalation, as we do want to ensure you're solely receiving the highest caliber of service with our development process. While our services are non-refundable, we do want to propose an alternative to better meeting your specifications moving forward.
We've reassigned you with one of our senior-most writers on staff, transferred the entirety of your order (including communication), and generally ensured that they were as aware as possible regarding the specific requirements of this order. The net result we are seeking is a project that is wholly reflective of your specifications while maintaining a great balance in terms of market performance." Signed Sean (no last name).
The next writer was not any better.
It appears to be a computer generated, or at least computer-driven system. They do send you everything perfectly on time, but its a bunch of junk. It seems that it is up to you to correct them back and fourth until you either give up, or they get close to the target. If your resume is half way decent now, it will only get worse and will cost you lots of time and money.
I can go on and on, but need need to go work on my resume and get it right with a local writer who is an actual human being and has a phone, knowledge, good intentions and pride in the work.
Shame on Glassdoor for being affiliated with this service.
Date of experience: September 2, 2015
Pro's
Payment and checkout were easy. I received an email stating that I would be matched with a writer. My writer was polite and helpful. I was asked for several examples of jobs that I wanted to attain. I was then asked well formulated questions about my life, work and achievements. The process was well coordinated. In the end I received a professional looking and sounding resume that I believe is better than what I previously had and seems to be better received than my previous resume.
Cons: The process to 8 days to receive my completed resume and cover letter. The content was good although I can tell that the writer I had new little to nothing of my industry and had she, I believe she would have done even better work. Upon completion of my resume, Katy was kind enough to run my new resume through your companies ATS and unfortunately the key words were not quite on target.
Take away to the buyer: I recommend this company and their service. The quality of the resume they produce is beyond that of which 99% of us would or could write for ourselves and since a resume is most people and companies first impression of you, a solid resume is well worth the price.
Take away to TopResume:
- In my opinion your process needs to speed up by around 2 days. Its quality but at around the 5 day mark most people get a little anxious.
- Work diligently to have writers whom know the industry for which the content is geared.
- Determine needed keywords prior to writing and then require writers to put the completed resume through your ATS for correction purposes. Include the final ATS report with the final resume as an additional proof of quality.
Date of experience: February 16, 2017
I loved the work they delivered. Really worth it frankly telling. I will definetly like to spread a word
Date of experience: February 9, 2017
I had high hopes for a great finished product after reading several online reviews. What I recieved was nothing short of a mish mash word-salad that literally didn't make any sense. It was clear m assigned "writer" was a college student or something - albeit, possessing an obvious vocabulary, but just without any comprehension of how his chosen words should be used and fit together in a sentence structure. It would have almost been comical to read, had I not spent the few hundred dollars on this anticipated professional service. The other disappointing thing was the fact my repeated complaints seemed to fall on deaf ears and had to persist on a full refund after the company failed to show any hope of providing the service I had expected... this full refund was denied and I was in the end, duped for a quality service I never recieved yet paid for. I WOULD NOT RECOMMEND USING TOP RESUME IF YOURE A CAREER PROFESSIONAL IN NEED OF SPRUCING UP AND /OR UPDATING YOUR EXISTING RESUME. THEY'LL RUIN IT AND YOULL PRETTY MUCH HAVE TO RE-WRITE IT YOURSELF.
Date of experience: December 14, 2023
Hi Michah,
I am sorry to hear our service was not what you hoped for. I see you were able to come to an agreement with customer support. We wish you luck in your future endeavors.
From the start my writer was very courteous and quickly responded to any questions I had. I would definitely hire this writer again.
I chose TopResume because I have used them in the past and have always received quality work
Date of experience: June 14, 2023
I had a good time using this service. The writer is friendly, professional and punctual, and the final work was formatted very well.
Date of experience: October 2, 2019
Will like to work with topresume in the future. My resume which 4 pages before is now 2 pages with great technical content
Date of experience: July 25, 2017
Abe was very attentive and was timely in going back and forth with revisions. I am satisfied. Thank you for a great experience.
Date of experience: May 11, 2021
I am very pleased with the way my resume turned out. I'm very confident that it will get me interviews in the future.
Date of experience: May 14, 2021
I was not getting many calls or interviews until I hired TopResume to rewrite my resume. They definitely know what they are doing
Date of experience: June 24, 2019
No hassles, no haggling. Great job! Will recommend to everyone. First draft almost perfect, just needed to add one line on the rewrite
Date of experience: December 29, 2016
Top Resume's service is really pretty and impressive! I am very satisfied of it! It helps me a lot of my resume writing!
Date of experience: December 21, 2016
No value added, minor styling details updated only. Paid for the most expensive package and for no consultation on better telling my story.
Date of experience: July 3, 2019
Frankly speaking, I don't have enough information to write down right resume.
This service was so impressive to get feedback from right person.
Date of experience: December 21, 2017
The feedback was very detailed and informative. Using the valuable suggestions given by the checker, I have tried to make a better resume.
Date of experience: October 23, 2019
I was really impressed at the eye catching verbiage and the resume's ability to highlight what needs to be highlighted in your resume.
Date of experience: March 10, 2017
Awesome, I'd recommend to my peers! Let's see where this lands me and finding my dream job. Melissa was great to work with.
Date of experience: October 29, 2019
I would recommend TopResume to anyone. This experience was great. Now I have a resume that matches my experience. Thank you very much.
Date of experience: March 14, 2017
They performed well but I had difficulties with some employers that rejected the resume due fo formatting. So I fixed the issue myself.
Date of experience: January 10, 2021
Best investment made in support of my search: TopResume! Timely, top notch skill and service - end to end great experience and friendly too!
Date of experience: February 4, 2020
Is a honest review on the resume, thank you for help me out sand figure out how really looking this for my recruiter.
Date of experience: September 26, 2022
Amazing resume! They did such a great job. Truly professional and made me look good made me realize how much I had accomplished.
Date of experience: April 17, 2018
Rose C. Met all my requests in a timely manner. Completed the resume professionally and provided great feedback to my feedback. Would recommend.
Date of experience: June 15, 2021
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi John, We are very sorry to hear that your experience was not what you hoped for. Please email support@topresume.com with your order information and we'll make sure everything gets sorted out. Thank you.