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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
Top Resume is a very professional service. They created an outstanding exceptional resume and Linkedin profile for me. I recommend them very highly.
Date of experience: April 25, 2018
TopResume did an excellent job in re-writing my resume and cover letter, which has attracted more employer to my experience. Thanks to them
Date of experience: July 27, 2016
Wish I would have read the reviews too. Wasted money. I don't think English is the resume writers first language many errors. Sad
Date of experience: June 1, 2018
I had an excellent experience with TopResume for building my resume, cover letter, and LinkedIn profile. I am quite happy with the results!
Date of experience: November 18, 2019
Nice to see the elaborated advice. I am be thinking of my mistakes and would review again to high light the advised fields.
Date of experience: April 1, 2020
Daniel H. Was amazing and on-point with my preferences and requests.
I was intrigued by the services offered.
Date of experience: February 12, 2024
Hi Horace,
I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.
Your support is highly valuable to us!
My experience with TopResume was beyond outstanding. I was so exhausted and frustrated because I continuously received rejection letter to jobs that I was beyond qualified. Number 16 was when I decided to let them evaluate my resume to tell me what they see/employers see when they run my resume through their software. Not only was it completely wrong, but it also stated that I was someone else. This was very frustrating. After those results, I decided to go ahead and purchase the Executive Priority package (on Friday late afternoon). It had a two business day turnover but, they had my resume, cover letter, LinkedIn Account and Thank you Letter pretty perfected. We did add some additional changes but, that was only because what I wanted to gear my career on in the hospitality industry. I just posted the first draft resume just to see what happened, and I received ten phone calls. It was unreal! I received so many interviews within the first week that I had to deny many. I have refused jobs, was in bidding wars, etc. However, I still did not want to go into that side of the industry. There were so many endless career opportunities and Job offers I did not know what to do.
When the final draft arrived, I used it, and my LinkedIn, Email, and Phone kept blowing up. I interviewed with my dream job title (on last Friday 5/6), which had 500+ applicants. I received an email yesterday (5/9) that they want to HIRE ME! I honestly do not think it would have been possible to land that job or even the interview without TopResumes. It was worth every dollar.
I am beyond certain if I ever need any help with any aspect of my resume, I will contact them. Additionally, I have already had several friends that I have shared this incredible companies information with telling me that they have started the process and already receiving many job opportunities.
SO! If I were you, I would give TopResume a try. If you do not receive interviews in 60 days, they will refund you. Go ahead and try! You will not regret it.
- R
Date of experience: May 10, 2016
TOPRESUME offers possibly useful points of improvement on resume formatting, as well as decisionmaking on resume content per se.
[Top Resume services were NOT purchased, however.]
Date of experience: September 26, 2022
Review was perfect and i believed my cv is good but after review i can see a lot work to do on that. It is really very helpful.
Date of experience: November 5, 2019
They were fast, accurate and saved me a lot of time that I needed to manage my interview process. Plus, I got the job that I wanted! ;)
Date of experience: March 4, 2018
Initial contact with the Resume expert was great, as time went on and by the second review it seemed they were ready to be done and move on.
Date of experience: July 20, 2021
Last 10/30, I ordered package from topresume, (+)an extra phone consultation. On their email they mentioned it will take a week or less to get my first draft one I get matched with a writer. That same day, I got another email saying my writer has been chosen and they may email me for additional details.
A week later, I heard from my writer, and asked when I will get my first draft. She replied, said my first draft is due that day, but I obviously didn't get it.
I decided to request for a refund on both orders the next day. My main reason is because I paid for the services in good faith, but felt like I didn't get my order and service in a timely manner. 2 hours after my refund email request, I got my first draft, which made me more suspicious on how this business is being run. I followed up 2 more times for my refund, but no one reached out to me. Funny thing was, I get emails and calls regularly before purchasing their service, and now, complete silence.
This morning (2 days later), I've decided to take a look at the resume as I wanted to give it another chance. The first line had my name..."misspelled". Wow. Browsing through the whole document, I knew this was DEFINITELY a rushed work, without any attention to detail. The original resume I've submitted is better than what they came back with. Instead of improving my current state, it went backward 10 steps. At this time, I am still waiting for them to reach out to me and return my refund.
(PS - I sent the same resume to zipjob.com, They at least have the decency to email me back and tell me they couldn't find any issues). Kudos to them.
I would NOT recommend this company.
Date of experience: November 10, 2018
Hello Vickie,
We're sorry for the experience you have had but see that customer support has turned your experience around postively. If you have any additional questions, please email support@topresume.com with reference to this order so we can better assist you. Thank you.
It was fast and easy and helped me get over the hurdle that had been in front of me for 2 years. I want to change careers and this will help me.
Date of experience: October 1, 2019
The resume & cover letter completely exceeded my expectations. The turnaround time was quick. Extremely satisfied
Date of experience: July 9, 2019
Very impressed with Madeleine and Top Resume! Good communication, quality work, and fast turnaround. Thank you!
Date of experience: November 10, 2020
Timely and helpful support provided by the assigned individual - excellent follow-up and very pleased with result.
Date of experience: February 3, 2022
Kathie was friendly; gave suggestions and revised as we developed the final resume and cover letter.
Date of experience: March 2, 2021
Quick turnaround of resume and cover letter draft from agent. Nice online interface and good communications.
Date of experience: March 16, 2022
Extremely quick and responsive with resume, cover letter, and LinkedIn services. Provided revisions within a day.
Date of experience: July 13, 2021
Hello, I gave a review when I accepted the final resume copy. I am very happy with my new resume and Greg G. Was awesome! Thank you!
Date of experience: September 27, 2023
You're welcome! We're delighted to hear that you're happy with your new resume and the assistance provided by Greg G. Wishing you the best of luck in your endeavors!
Weak service that just copied and pasted my resume under a few headings... truly under-whelmed by service provided
Date of experience: August 3, 2018
Hi James,
We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.
I am a professional and thought I had a decent looking resume that told my story. I was skeptical to begin with, but I simply was not receiving the level of calls that I was looking for. I did some research concerning feedback and prices and settled on TopResume. Even after I clicked the submit button I figured I would be waiting for quite some time before I was contacted. The next morning I had an email in my inbox from Sally who was ready to start. Within a day, she had modified my resume to the point that when I first saw it, I was impressed. Both the presentation as well as the content exceeded my expectations. I provided my minor markups and returned if for final review. After I received the final copy and provided my approval, Sally began working on my LinkedIn profile updates.
I had heard that you didn't want to simply copy your resume onto your LinkedIn profile, which I had done. Sally provided simple to follow instructions concerning which sections of my profile were good as is and details that she suggested that I update from its current content. I was pleased with the first pass of this information as it told my story and was substantially different than my resume where many recruiters might find me.
I initially declined the web posting service on multiple sites, but I was provided an additional chance once my resume had been completed. As soon as I answered the few simple questions and submitted them, I received confirmation that my information had been posted on multiple sites within minutes saving me an immense amount of time and effort. I have been receiving emails and phone calls beginning the next morning for positions that I am interested in. I'm still looking for that first interview with a hiring director, but I have multiple promising prospects in just the first couple of days.
After using TopResume, I would not hesitate to recommend them for those that might be apprehensive and those who are wanting to target specific markets or positions.
Date of experience: June 7, 2016
Very professional, quick response time, answered all questions, happy with the results. Would recommend with reservation.
Barry Rotwitt
Date of experience: January 25, 2016
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Rick,
We are sorry for the experience you have had and apologize for the delayed response. I had trouble locating your order without your full name. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.