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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
193
Neutral
6
Negative
24
View ratings trends
114
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How would you rate TopResume?
Top Positive Review

“Seamless process”

Ellissa A.
7/27/24

I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.

Date of experience: 7/17/24
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Top Critical Review

“Absolutely NOT worth the money”

Heather C.
11/24/24

Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.

Date of experience: 11/14/24
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user yand14
Singapore
1 review
1 helpful vote
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March 1st, 2018

The free critique from TopResume will speak for itself. With TopResume, you never have to worry about the wrong content again!

Date of experience: February 28, 2018

Thumbnail of user karena1248
South Carolina
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

My resume impressed me when they were finished. I have received more interviews with my new look. I highly recommend TopResume

Date of experience: September 7, 2021

Thumbnail of user ruio3
New York
1 review
0 helpful votes
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November 20th, 2020
Verified purchase

Writers were easy to work with and the process of getting both the resume and Linked In updated was a breeze!

Date of experience: November 20, 2020

Thumbnail of user dobromira
Netherlands
1 review
0 helpful votes
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March 18th, 2020
Verified purchase

Overall my experience was good and I had received my resume in due time. Thanks for your professional attitude and help.

Date of experience: March 18, 2020

Thumbnail of user jingchengy
California
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

Great experience! Lots of useful advice. I changed my resume according to these advice. It seems to be a good improvement

Date of experience: August 5, 2021

Thumbnail of user daryar1
New York
1 review
0 helpful votes
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March 29th, 2016

I was very happy with the timeline of the service I received and the result looked great, now waiting to see if it will effect my job hunt ;)

Date of experience: March 28, 2016

Thumbnail of user amberm386
Texas
1 review
0 helpful votes
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November 10th, 2020
Verified purchase

I hadn't had to write a resume in over 16 years and didn't know where to begin! Jeremy was fast and my resume looks awesome! Thank you so much!

Date of experience: November 10, 2020

Thumbnail of user jonathanm741
Massachusetts
1 review
0 helpful votes
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January 1st, 2021
Verified purchase

This was the first time that I used this type of service so it was a learning experience for me. The good - My resume had an old design to it and TopResume was able to reformat it into current day using action words recruiters and employers are likely to key in on when searching/scanning/reading your resume. The service also took my resume, which was written in passive tense, and turned the language into action tense; "this is what I do, this is what I can do for you". Also, if you're not good at writing a cover letter the writer that was assigned to me wrote a great one that I can use for what ever position I apply for. The language in it reflected a lot of the action words used in my resume. The Ok - It was difficult to convey to the person writing my resume what "type" of position I was looking for and and what I wanted to convey in my resume to illustrate this. I also found myself editing some of the descriptive language in past positions and examples of key achievements in my career. I also used the service to help refine my LinkedIn profile. My writer provided me with a template for me to copy and paste into my profile which was essentially a duplication of my resume. I would recommend against using this service unless your are a novice at using LinkedIn. If you do decide to use the service really think about what it is you want and are looking for. The service requires you to answer questions for the writer to use to get started on your resume. Knowing exactly what it is you are looking for will make it easier to answer the questions and will give your writer and much better chance of developing a first draft for you both to begin working on.

Date of experience: January 1, 2021

Thumbnail of user adriana354
California
2 reviews
2 helpful votes
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May 4th, 2023

I ordered the resume writing service, and was matched up with a writer. They requerested I not use Microsoft's review features, but instead write my revision requests inline using a different font/color. I followed the process, but the writer did not address comments from the first draft, to the fourth. The revisions had typo's, re-used the same word in a sentence, had duplicate sentences, downplayed major achievements, and mis-represented my experience.

They are supposed to match you with someone who knows your field, that obviously did not happen. The revisions made were less than an hours worth of work each time, yet the writer took several days between each revision, missing the deadline they set. When I realized they would never write a usable resume, I requested a refund, and was told I could be matched up with a new writer. I told them fine, but I needed a new revision within 48 hours. They responded back four days later say they had matched me up to restart the process, this is now a month after placing my order. I told them it is far too late, and I wanted a refund. They said it would take 1-2 business days.
A week later, no response, so threatened to open a dispute with my bank. They said they would give me a 50% discount. I sent them the resume I started using in last week, which included parts of their writeup as proof that almost nothing they had given me was usable. They responded with 60%, and I opened the dispute.

This is one of the worst experiences I've ever had with a service. They have wasted hours of my time, provided at most 5% of what they promised. Their writers are unskilled in English, know nothing of software engineering, and don't seem to run their resume suggestions through ATS, which means your resume will likely never be seen by a human.

If you have decent grasp of English, know basic formatting, and use a site like jobscan, you'll do much better, and save money.

Products used:
Resume writing service.

Service
Value
Quality

Date of experience: April 4, 2023

Thumbnail of user gregoryy194
Georgia
2 reviews
0 helpful votes
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November 12th, 2023
Verified purchase

My writer Catherine was great, patient and did a great rewrite on my resume. Also di a great cover letter.

Reason I chose this business:

Recommended by friend

Date of experience: November 12, 2023

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Gregory,

I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.

Your support is highly valuable to us!

Thumbnail of user kellyv490
New Jersey
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

This was a fast and efficient process that helped me continuing my job search quickly and with a better tool.

Reason I chose this business:

It was affordable.

Date of experience: September 22, 2023

Thumbnail of user michaelb553
Massachusetts
1 review
0 helpful votes
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July 18th, 2017

My first assigned resume writer was a big disappointment, did amateur quality work and quit without telling me. However, the second writer, Mark, was much more professional, provided a solid level of effort, and answered my questions completely. I received my new resume, cover letter and LinkedIn input a few days ago. Unfortunately, the second re-write produced no (zero) interviews. Top Resume agreed to produce a third re-write, per their warranty. The writer did his best, I'm sure, but the third version produced no responses and no interviews after being submitted to specific position openings that I was fully qualified to fill at about 25 companies, so far. Since advising Top Resume of this result, I've heard nothing from them. A resume that produces no interviews is virtually useless. If you are an older professional with a long work history, like me, I suggest you find a higher level resume writing service because Top Resume, apparently, cannot meet the professional level companies expect for more senior people. Further, I had a couple of HR acquaintances review the third resume from Top Resume and they both said, independently, that it was too long and had an outdated format. Better to find a highly rated resume service (check references) and spend more money to get a resume that produces the right kind of interviews. High quality resume input is critical for the writer to have a chance of preparing an effective resume. I have multiple advanced degrees and decades of relevant experience, but the writers weren't skilled sufficiently to turn my credentials into a resume that generated interviews. The last two writers did their best, but it wasn't good enough. If you're a more senior level person, look elsewhere for a resume writing service that knows how to tailor your skill sets properly in a well-crafted resume.

Date of experience: July 18, 2017

Thumbnail of user wiltonf6
Indonesia
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

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•Ramada Bintang Bali Resort as trainee 3 month.

Date of experience: August 5, 2021

Thumbnail of user philipa92
Nigeria
1 review
0 helpful votes
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January 7th, 2020
Verified purchase

TopResume gave me credible insights to areas I didn't even take notice of prior. I'm elated for the quality of the CV Review.

Service
Value
Quality

Date of experience: January 3, 2020

Thumbnail of user rudym181
Texas
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

Resume content was great. Turnaround time could be better.

Could have been faster.

Reason I chose this business:

Word of mouth

Service

Date of experience: February 6, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Rudy,

We appreciate your feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.

Your support is highly valued!

Thumbnail of user haoz9
Hong Kong
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Ahmed was a great writer and I really enjoyed working with him in the document preparation.

Great!

Service

Date of experience: February 7, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Hao,

I'm delighted to hear that your collaboration with your writer was a positive one. If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user andresr46
Australia
1 review
0 helpful votes
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October 31st, 2019
Verified purchase

Katie provided a great analysis of my resume. A few things to notice about language and structure. And most of all how to it can work better with ATS

Date of experience: October 28, 2019

Thumbnail of user n.ak
Pakistan
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

I am glad that I choice Top Resume services. Mr. Andrew Bennett respond me with in 24 hours and helped me to rewrite and upgrade my resume.
Thank You

Date of experience: February 13, 2023

Thumbnail of user erikh395
Illinois
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Getting my resume updated by TopResume definitely improved the hit rate I was seeing on the job boards.

Date of experience: July 24, 2022

Thumbnail of user ryanc496
GB
1 review
0 helpful votes
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November 21st, 2019
Verified purchase

Thank you for the though provoking feedback. I'm not able to work on job applications at the moment but when I do I will review the advice for sure.

Date of experience: November 18, 2019

Thumbnail of user paulj123
New York
2 reviews
0 helpful votes
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February 1st, 2017

For way, too long, I believed that my resume was perfectly written. In my eyes, it accurately conveyed my unique and outstanding qualities. Maybe I believed this because I had written it. They say that the worst lawyer in the world is the client who represents himself. I knew this axiom to be true but allowed arrogance to deceive me. The bottom line was that my resume was not up to par. Perhaps this was the main reason why I was not having success in landing my preferred jobs.

TopResumes detailed critique of my resume stunned me. The comments and advice that the company offered forced me to reconsider revising my resume and to develop a better strategy for presenting myself to prospective employers.

I asked some of my friends who worked in H. R. departments or routinely hired people to give me an honest assessment of my resume and TopResumes critique of it. They and TopResume agreed; my resume needed substantial work if I was going to present a polished image of myself.

After reading the companys website and blogs, I better understood what a resume would do for me and how a poorly written one could ruin my chances of landing a specific job.

In todays job market most H. R. departments and hiring managers are determined not be make the wrong hire. They prefer hiring no one than getting stuck with the wrong person for the job. More importantly, statistics reveal that most job seeking candidates are eliminated within the first few minutes of their first interview. I knew that if I could get into the hiring managers office, I and not my resume would have to talk my way to the next round of interviews.

I asked TopResume to rework my resume and to prepare an appropriate cover letter. The documents were professionally prepared and delivered on time. The companys document preparer who worked with me was professional, diligent and courteous. I was confident that she knew what she was doing. She requested my input on regular basis. I am 100% satisfied with the services that I received from the company.

My reworked resume and cover letter have allowed me to open employers' doors that had been previously shut to me.

Date of experience: January 30, 2017

Thumbnail of user danielleh46
California
1 review
0 helpful votes
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August 22nd, 2016

I appreciate how my writer incorporated the additional information about me, outside of my employment history. I do believe the fee was a bit steep.

Date of experience: August 18, 2016

Thumbnail of user brittanyw107
South Carolina
1 review
0 helpful votes
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October 22nd, 2019
Verified purchase

I was extremely happy with the revamp of my resume. So happy I decided to give it a go. I would definitely recommend this service.

Date of experience: October 2, 2019

Thumbnail of user jenniferh228
Illinois
1 review
0 helpful votes
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November 12th, 2016

They were extremely helpful and were very patient with me. I'm sure to get hits with the new updates and now having a linkedin account.

Date of experience: November 10, 2016

Thumbnail of user lyndam23
Texas
1 review
0 helpful votes
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June 30th, 2016

Alana J. Did a great job with my resume and thank you letter! I'm very satisfied with her work, and I'm already receiving more calls!

Date of experience: June 27, 2016

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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