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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user rebeccas792
Australia
1 review
0 helpful votes
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June 16th, 2020
Verified purchase

As someone whose been out of the job hunting scene for over 10 years, they made it easier to do my resume up to today's standards.
One thing I wish for though with cover letters today is that for when you're looking into a complete new field with no experience prior that they came included. Or a suggestion on how to word it when it comes to applying. Apart from that it was better than I expected.

Service
Value
Quality

Date of experience: June 16, 2020

Thumbnail of user maryb3057
Spain
1 review
0 helpful votes
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May 12th, 2021
Verified purchase

The service was useful, I got to submit feedback and revisions were sent back within 24-48 hours. I think it would be nice to have an option for formatting help in the future just as the resume is is very specifically customized, and I had to download a font to make it appear correctly on my computer. Other than that, I'm quite happy with my experience.

Date of experience: May 12, 2021

Thumbnail of user stephaniea1464
Texas
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

I was concerned after I read some bad reviews but it turned out perfect for me. I'm very pleased and will highly recommend TopResume to everyone I know.

Reason I chose this business:

It was a recommendation for a free review on LinkedIn.

Date of experience: June 28, 2023

Thumbnail of user jiayung
Australia
1 review
0 helpful votes
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May 5th, 2019

This is the worst experience I have ever had.

1. The writer absolutely has no experience in the industry I was applying for. Unprofessional words and expressions are all over the page.
2. A 7-day delay of the first draft without telling me the reason and without an apology.
3. Refused to refund and ask me to transfer my credit to friends or family. Seriously? Why would I do this if I don't trust your service?
4. Change contact person every time I contact them regarding the problem.
5. Only gave me 7 days to review the draft while they needed 14 days to write the draft (including the 7-day delay).
6. First draft presented had many mistakes that even I can easily identify. E. g repeating the same points. I don't know how many more mistakes the employers can find out.

Guys if you wanna get a perfect resume don't every use this TopResume. They will provide you nothing more than few pages of meaningless words.

Date of experience: May 5, 2019

Thumbnail of user uriahg
Iowa
2 reviews
0 helpful votes
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October 23rd, 2017

TopResume is a very helpful service if you are trying to improve your resume. Even if you don't purchase any services from them, they will still do a free resume critique. They scrutinize it in the same manner that most companies would, and then show you exactly where your resume could use improvement (they even go so far as to tell you what kind of improvement that would entail), and where your resume is strong and not needing any modifications. Personally, I've always had trouble with my resumes, and I find this service to be invaluable. Thank you very much for all your help Laura!

Date of experience: October 23, 2017

Thumbnail of user allanp19
New York
2 reviews
1 helpful vote
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January 21st, 2017

I purchased one of their professional resume writing package expecting nothing but the best and TopResume did not disappoint. Safe to say, I am very happy with their services and would recommend them to anyone who is in the "job hunt" market and is struggling to get passed the resume filter phase. I have applied in 5 different companies and received 3 calls for an interview. Now it's time to sharpen up my interview skills and knock 'em out the park! Thank you TopResume!

Date of experience: January 19, 2017

Thumbnail of user aislynnt2
Georgia
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

I had a great easy experience with my writer, Ian. He made the whole process very quick and answered all my questions. The cover letter was also amazing!

Reason I chose this business:

I was recommended by another Top Resume client

Date of experience: July 13, 2023

Thumbnail of user cemb1
Netherlands
1 review
3 helpful votes
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May 11th, 2017

I choose their starter pack and provided them with all the context in which I want my resume to be written.

They wrote it, and I applied to 50+ jobs with that resume, all declined. All declination emails were generic, so probably my resume was never seen by a human eye, which proves that they can't deliver their promise of warranting the optimized resume for applicant tracking systems.

I asked it to be rewritten, but they said that the option I choose doesn't include a free rewrite guarantee, and I had to pay again for it to be rewritten (for a reduced price)

Result: 149 $ spent for nothing.

There are a lot of platforms and freelancers offering this service online, they're much cheaper and effective, don't waste your precious dollars on topresume.com

Date of experience: May 9, 2017

Thumbnail of user jennam22
Jenna M. – TopResume Rep

Hi Cem, We are sorry that you are unhappy with our service. Please feel free to contact us if you have any further questions or concerns. You can call us on our toll free line at 1-800-604-1929. You can also contact us by sending an email to support@topresume.com.

Thumbnail of user ashliem4
Oklahoma
1 review
0 helpful votes
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September 17th, 2016

It's been awhile since I've graduated college so finding the time and figuring out how to update my outdated resume I needed a little guidance. I had several employees that were in college and several applicants that applied to work where I managed. Each resume looked different and changed constantly. Not knowing what the professional protocol now was for a resume had me stressed out. I didn't want to look incompetent or unprofessional. I say an ad for TopResume on the internet and figured i'd try it out after applying to several jobs and having no luck. As soon as I received my resume I landed a job right away!

Date of experience: September 15, 2016

Thumbnail of user cherrig
Pennsylvania
1 review
0 helpful votes
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August 10th, 2018

My writer made a dull standard resume with over 25 years of experience reflect achievements and milestones in a way leaders are looking for. I added narratives to an old running copy of a resume and sent to my writer. The information and the product returned was dynamic! We went back and forth via email on a few points before the final version was saved. The process is collaborative and professional. I added a cover letter and LinkedIn profile to my package and recommend that service also. Remember: a writer can't read your mind, give them as much information as you can to work from.

Date of experience: August 9, 2018

Thumbnail of user howards31
South Carolina
1 review
24 helpful votes
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October 2nd, 2014

Highway robbery of people in a desperate situation. I provided a very full resume that I wanted to get reworked by "professionals". My first draft (you only get 3 chances for them to get it right) was filled with inaccuracies and false information. All of my actual job information was inaccurate. There was also extensive work and education history that was never provided and outright false included. Upon bringing this to their attention I was asked what I thought needed to be done to it. Excuse me, you're the "professionals". I'm the one asking for help. Why in the world would you ask me? After some online research I made a simpler resume on my own and my job search has gone better. TopResume is a scam. Professional criminals maybe, but certainly not resume writers. A request for a refund was quickly denied. Stay away.

Date of experience: October 2, 2014

Thumbnail of user louisel24
Vermont
5 reviews
2 helpful votes
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October 1st, 2015

It was great to have TopResume assist me with my resume, cover letters and Linked-In presence. They were able to take an impartial view of my
Resume that I have reworked several times and with the assistance of other resume writers. I am an older worker so there are a lot of years to cover and need to "speak" in a way that folks would respond to. I have had some "bites" and have been asked to serve on a board. Networking, such as Linked-In can get you connected with other professionals. I know it can be frustrating to look for work, but I do feel I have put my best foot forward even at the ancient age of 63. We live in a college town so am realistic about the job search. Never the less I feel TopResume helped considerably.

Date of experience: October 1, 2015

Thumbnail of user wendyf34
Texas
2 reviews
0 helpful votes
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February 3rd, 2017

I was laid off after being with a software company for 10 years. I also had 5 years software management experience from the employer prior to that. I have a very Technical background but did not know how to highlight my skill set while focusing on business analytics. Top Resume did that for me! They were fast responding and patient. Within one day after refreshing my resume on Dice, I was receiving phone calls for interviews. I recommend their service for anyone entering the job market.

Date of experience: February 1, 2017

Thumbnail of user amandap287
Canada
1 review
6 helpful votes
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April 12th, 2019

There are so many other (way better) services to use than this one. Please avoid this company at all costs. It is completely a scam. My experience has been extremely painful and after 2 months, it is unfortunately still not over. Each resume they send me is worse than the last and honestly I have not received any interviews from any of the versions I got from this company. If I could give it no stars, I would 100%.

Date of experience: April 12, 2019

Thumbnail of user vickiew21
Florida
1 review
0 helpful votes
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July 20th, 2017

Resume had not been updated in many years! We was kind of leary of doing it on line but that was all dispelled by how professional the reviewer was and the excellent way she probed with great questions. Thanks for an awesome looking resume!

Date of experience: July 19, 2017

Thumbnail of user mikej383
California
1 review
0 helpful votes
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May 10th, 2019

TopResume misled me with their "free review," and continued to make my resume much, much worse than it originally was. Format was terrible, the language was pedestrian, and the writer clearly did not have any professional experience. There's a reason this site doesn't offer any refunds - they know their work is garbage!

Date of experience: May 10, 2019

Thumbnail of user statsgeekh
Connecticut
1 review
0 helpful votes
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January 28th, 2020
Verified purchase

I think the rewritten resume was well done. I also opted in for a cover letter template, both of which can be customized (and I recommend highly you do this)

Communication and responsiveness get an A+ from the customer service folks to the emails from the writer.

I mentioned this in my other feedback, my only suggestion is they should have a graphic designer look at their templates.

Date of experience: January 28, 2020

Thumbnail of user luisc243
Tennessee
1 review
6 helpful votes
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January 30th, 2020

The writers are from Punjabi which is not what you need to speak locally to your American or European market. They don't honor their guarantee based on vague fine print from their FAQ. They take too long for everything. Customer service is non existent

Date of experience: January 27, 2020

Thumbnail of user ryans158
Oregon
1 review
0 helpful votes
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December 17th, 2016

I had a timely and professional experience from start to finish with TopResume. There was plenty of communication, set expectations and a quality product delivered as promised. I was looking for a more engaging format and my writer really came through for me on that! I did have plenty of feedback to provide with some minor corrections and change requests but they were well received and taken into consideration. I would easily recommend TopResume to others and I may use them again for other needs in the future!

Date of experience: December 15, 2016

Thumbnail of user daves221
California
1 review
0 helpful votes
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December 30th, 2016

I used their service as I had not updated my resume in about 8 years and I'd never had it reviewed by a professional. Sign up was easy and due to a discount, I chose the package with letters and a LinkedIn review. The return service was regularly prompt. I think they may have focused a bit too much on general finance and less on some of my lending background. But over all they did a great job enhancing my profile. And have the letter templates is an added comfort as well.

Date of experience: December 28, 2016

Thumbnail of user monicap33
New Jersey
1 review
0 helpful votes
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March 26th, 2017

Top Resume nicely crafted my resume and cover letter. This was the first time I've paid for this service-after reading their initial critique of my resume I opted to purchase a package. The reworked version was neater, cleaner, and used stronger language, and the cover letter was extremely well written. I did get an interview the first week after using the new versions. My only hesitation is that their turnaround times are very fast before they close a case-be prepared to set aside time when you sign up to avoid any issues.

Date of experience: March 24, 2017

Thumbnail of user roberts1549
New York
1 review
1 helpful vote
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October 12th, 2018

After they gave me first draft, I could ask for 2 revisions which were just a joke. Writer added 1 single line that anyone can do then that was it. I selected Executive Priority but I bet executive writers are the same writers for Career Evolution or Professional Growth. Otherwise I was just one unlucky customer. My $350 wasted.

Date of experience: October 12, 2018

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hello Robert,

We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.

Thumbnail of user huwm
Australia
1 review
10 helpful votes
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November 2nd, 2020

I was hoping they would improve my resume. What came back felt like it was written for a junior sales or marketing role, rather than an experienced IT project manager. Then no response for some time when I complained. They then assigned another writer, who was just as bad and will not enter into a dialogue. They will not answer direct questions. I sent my original and new versions to 3 people, each said my original was better for me. Do not waste your money on these people.

Date of experience: October 3, 2020

Thumbnail of user jamesk678
Ohio
1 review
0 helpful votes
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March 18th, 2019

Though I had a very good resume that got myself in many doors TopResume really polished the appearance of the presentation. I was very impressed with the difference in results once I submitted the new resume. The positions I was getting interviews for where at least 20% higher in salary, and much more appropriate for my skill level. I also was able to weed out the positions that were not to the level I was seeking but on paper may have been, through HR managers seeing the true depth of my experience. Often it resulted in them wishing to submit me for upcoming director or executive roles.

I would not hesitate using TopResume again or Recommending them regardless of your current resume.

Date of experience: March 18, 2019

Thumbnail of user stansons
Washington
1 review
0 helpful votes
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September 10th, 2016

They did a good job rewriting my resume; it saved me a significant amount of time and appears to read more professional. However, don't expect them to know about your specific industry. You'll have to go back and make edits that are specific to your field.

Also, don't bother to pay to be signed up for the multiple job sites. It's non-stop spam and the lack of relevant job searches is laughable (ex: 'Funeral Director'. Really?)

Date of experience: September 8, 2016

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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