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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
I regret wasting my money on their "service". There are no "professional writers" on the platform - someone takes the CV you provide them as a starting point, puts it through ChatGPT and send you whatever it regurgitates. The second Draft they created was even worse.
A+ experience. The writer fully changed and retooled my resume, cover letter, and linkedin profile. Very happy with the experience.
Date of experience: November 12, 2019
Well done. They have me a new resume that is formated appropriately for ai scanners and the end result looks good.
Following free evaluation through lensa
Date of experience: September 21, 2023
Really loved the detailed breakdown given. It clearly identified my resumes weakpoints. Really appreciate the feedback.
Date of experience: March 31, 2021
Tonya was professional and very nice. I enjoyed her input and I greatly appreciated her work for my resume.
Date of experience: May 19, 2020
I was excited to use Top Resume, with their guarantee and promise of personal interaction with a resume writer. After paying (including a cover letter and LinkedIn profile upgrade, I found out that only 1 week is given to interact with my writer. In that time I had to send my resume and examples of 3 jobs I wanted to get. Responses took about a day, so there was really only 3 back and forths before my final resume was sent to me. I send out my new resume & cover letter, customized for each job, multiple times a week, with no responses- not even for the exact jobs of which I sent them job postings. The "guarantee of an interview within 60 days" isn't really that. It's an offer to redo the resume. So I took them up on this.
The 2nd round writer was disinterested at best. The resume that was sent to me looked like something I created early in my career. It wasn't compelling and didn't convey my experience or qualifications well. When I mentioned I didn't like the format, they suggested I tell them what I wanted. Having no idea what templates they have, I asked for suggestions. They came back with a revised resume, that was identical to the first version, but with a paragraph removed. After I made more suggestions, they finally came back with a version that used a new template, but the information was still lacking. This came on the eve of my last day to make changes. The responses through from this writer were glib and kept offering me services I could pay for to possible get what I wanted- $ to talk on the phone with them or $ to extend the review time.
Also, when I got the first resume from this writer, I reached out to TopResume asking for a new person. They wouldn't help me, wanted me to give them a chance- which would run my time down. I reached out to the 3 more time and got no help from anyone about my unhappiness with the results I was getting.
At the end of the day, I would not recommend. The resumes don't get interviews- even when you give them the exact wording from the job posting. And if you are unhappy or need help, they don't step in to make it right.
Tip for consumers:
There is a short window to work with your writer. Communication is through text/email only, phone communication is additional fee. “Guarantee” of an interview isn’t really a guarantee. They will rewrite your resume if you don’t get an interview off their first try.
Products used:
Resume, cover letter, LinkedIn profile
Date of experience: February 22, 2022
They have remodel my resume and I have been getting lots of hits since I have uploaded my updated resume.
Appreciate all the work.
Date of experience: October 5, 2019
The person I worked, Victoria A, was very kind and professional. I really liked the wording she used on both my Cover Letter and Resume.
Date of experience: March 16, 2021
The response was long and detailed and I received one on one feedback and that showed I wasn't just a number.
Date of experience: January 3, 2020
The resume was solid - a bit lengthy but it gave me a great foundation to rewrite my resume.
Date of experience: January 17, 2024
I have 30+ years experience in power, petrochemical, water and oil&gss plants installation in which almost 18 years experience in management
Date of experience: July 15, 2021
I want to warn everyone away from this service. They were so slow to help and then refused to offer any sort of refund for their mistakes.
I signed up and paid for their largest package. Immediately I was met with technical issues where I couldn't submit my questionnaire. I emailed, waited, nothing. Emailed again and again. It took four days to have a response from their company, and by the way, they stated the glitch was ON THEIR END. Next, I was supposed to be able to set up an online portal to communicate with the writer and set up a phone call (something I paid extra for). There was ANOTHER technical glitch where again, I couldn't create a portal. I emailed, and waited for a reply for several days. Eventually I had to nudge their social media profiles to get a response. That shouldn't happen.
By this time the chance to do a phone call with my writer before the draft had passed. I wrote and requested a refund for the missed opportunity and they dodged it and told me I could just do one later. (What a considerate company!)
I then got the first draft of my resume and cover letter and was shocked. My largest credits were buried with older and smaller credits above them, job descriptions from one job had been erroneously moved to another, my cover letter included a lot of focus on a job I had done 12 years before.
I emailed TopResume highlighting all THREE bad experiences I had had with them, and asked for a full refund. It took TopResume FOUR DAYS to respond, and when they did respond they ignored two of the instances, reframing their response as if I was just mad over a resume I didn't like versus the three compounding experiences of bad service. It felt like I was being gaslit.
They refused to give me a refund, so I'm giving them a review. :)
Tip for consumers:
Avoid them. Cons.
Products used:
Executive Priority Resume Writing Package
Date of experience: December 6, 2022
I haven't updated my resume in years and starting a job search is daunting. They could nto have made the process better.
It was recommended through my professional association.
Date of experience: August 1, 2023
Let me give this to you in points
First writer assigned did not know to even change the job designation properly, she argued it was the right one as copied from email even after telling twice. It shows that your writers dont read the resume word by word
Second when I called in your customer support guy "will" talks to me as if he owns the company by saying the words "ok ok you listen to me?" Like ten times cutting me in the middle, interrupting me many times. Is this customer service?
I tried to take it to his manager and it went to some manager and when I told him im in a meeting please call back, he goes we are email only company, we work by emails and he wasnt even ready to listen as well. What a bunch of non customer centric company this is? When the manager cannot set an example what is the use of even paying 250$ + amounts. This is exactly what I didnt expect.
The second writer assigned doesnt respond for two days in between and I had to reach out to customer care to get her to respond.
She mentions that she had to do guesswork, but there is no guesswork here? I have mentioned every point on what the corrections are in the email.
She mentions as a standard practice she wanted it in the document, she could have mentioned it when I sent the first or second revisions in email?
There is absolutely no guesswork, There is when I dont provide anything and you have to do it all by yourself.
If I hadnt provided all the info needed to be changed, they can check the communication between me and the writers
When the customer service is not good any work good or bad Is not highlighted at all and here
Update -- They have emailed me on sunday saying that they dont have staff to deal with my issue and I would have to reach out on monday, but apart from that no one has been working with me. If you really take customer service seriously, I think someone from higher up the ranks should give a call to me and know about the issue. Not the other way round.
Tip for consumers:
If you have the patience to deal with multiple writers go ahead but their product and fight with them. If not avoid
Date of experience: October 10, 2016
Aditya was phenomenal. She really helped bring out my skills and I now feel more confident in applying for jobs.
I wanted to improve my chances at other opportunities
Date of experience: February 1, 2023
I am quite happy with the review, made changes accordingly, and back to business again.
Thank you for your time.
Seniz
Date of experience: January 13, 2021
Don't waste your money with this company. They are incompetent. Made so many mistakes, couldn't even spell my name correctly.
Date of experience: November 14, 2018
Hi James,
We're sorry for the experience you have had. Please email support@topresume.com with reference to this order so we can better assist you. Thank you.
It wasn't bad, was definitely helpful but a little verbose. Still helped me re-create my resume with some different input.
Date of experience: February 9, 2017
Sarine did a great job, thank you! Now I will wait to see if it has an impact on my application success.
Date of experience: October 29, 2019
TopResume gave me an honest and straightforward assessment of my résumé, which I found very useful. Thank you!
Date of experience: October 28, 2019
From the moment Sabastian reached out to me, and working with Adrian. It has been top notch service.
I am not sure how I found Top Resume! I am so glad that I did.
Date of experience: May 6, 2023
The whole expereince was timely and professional. I would definitely use them again for any of my needs.
Date of experience: November 5, 2019
A good experience, Alicia listened to my requests and followed through. No errors or typos which was appreciated.
Date of experience: February 25, 2020
Don't take their Executive package not worth for the money. Copying resume content to Linkedln profile.
Tip for consumers:
try to write by yourself
Products used:
Executive Package
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2022
Murph did a great job writing my new resume. I've been sending it out and getting good review as well from Recruiters
Betweeen job I knew I had too
Date of experience: April 5, 2023
Within one week, had a top notch resume, cover letter, LinkedIn profile and solid advice. Couldn't ask for more
Did a free trial review of my current resume and liked their advice.
Date of experience: February 23, 2023
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Larry,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!