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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
I regret wasting my money on their "service". There are no "professional writers" on the platform - someone takes the CV you provide them as a starting point, puts it through ChatGPT and send you whatever it regurgitates. The second Draft they created was even worse.
I am very pleased with the cooperation and the final outcome.
Date of experience: October 8, 2020
Didn't have to wait long for service and feedback for answers.
Date of experience: March 16, 2021
The rewrite was fast and good, I really appreciate the help!
Date of experience: January 8, 2020
The arrangement of the resume with my personal branding is impressive.
Quality service.
Date of experience: February 24, 2023
Great job. Finally getting better job listings from the computer algorithms.
Date of experience: November 7, 2020
Resume draft came super fast. Needed very few edits. Super impressed!
Date of experience: June 1, 2021
All went very smooth. My writer was very helpful and thorough
Date of experience: November 10, 2020
I enjoyed the process and was very pleased with the outcome
Date of experience: November 5, 2019
Very good, and proactive service.Thank you wishing you all the best
Date of experience: March 23, 2023
I purchased their "executive" service to keyword-optimise my resume. I successfully used my resume format for 20 years, but I figured out that with the new automated tools used by recruiters I may need a confirmation and maybe some touch-ups.
Not only that you only get a week with the writer (not disclosed prior to purchase) and because it takes in average 2 days for each interaction so at max you get a draft, a chance to review and a final version - like it or not.
Moreover, I had major concerns over the new version - not only that it looked like a MS Word template but it had obvious copy/paste text that had nothing to do with my actual experience! I asked to run it again through the applicant tracking systems (ATS) to compare with the initial assessment (that convinced me to purchase their services) but I was told that only Customer Service can do that - so how is the writer "keyword optimising" the resume with no access to ATS?
Moreover, their customer service is extremely bad - not only that it takes 2-3 days to respond back, but they also just repeat the same platitudes over and over again. I asked to run again the resume through ATS but it took 3 weeks (and countless messages) to finally get something in writing.
Now, in their free initial assessment my initial resume read as "57% IT, 16% Finance and 28% Other Industries" - reasonably correct based on my actual experience. After the "professional" re-write my "experience appears to be concentrated in Finance / Real Estate & Facilities, with exposure to Information Technology / Architecture" - and I NEVER worked in real estate nor facilities!
Lastly, the "professional LinkedIn profile" included in the executive service was a copy/paste from resume into corresponding LinkedIn areas - when their own best practices published on their own site clearly state that this is the worst thing you can do! When I raised this I was responded "tell us what you want there and we'll write it as such" - so why did they take my money then, to put on paper what I tell them? I can do that myself, why would I need a "professional" for this?
All in one, it was a complete waste of time and money and received absolutely no value from their services - it's better to just use an MS Word resume template and fill in the sections yourself.
Tip for consumers:
Don't waste your time and money!
Products used:
executive services (resume + cover letter + LinkedIn profile)
Date of experience: August 15, 2019
A thorough review was done with a lot of good points.
Date of experience: November 17, 2020
Customer service and turn around speed was amazing. Quick and professional
Date of experience: November 21, 2022
Very prompt with service and getting back to me with changes.
Date of experience: March 5, 2021
Overall good. Used it because it was recommended from a friend.
Date of experience: June 2, 2022
Very smooth and easy communication. And he was quick in response.
Date of experience: November 9, 2021
Enjoyed the recommendation and service and highly recommended this to anyone.
Date of experience: September 8, 2021
The writer used the information provided to create an outstanding resume.
Date of experience: June 22, 2021
Charge to much and don't advertise that they do charge you.
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2021
I'm fully satisfied with the experience and with the support I had from my reviewer
Date of experience: October 6, 2019
My consultant, Heath, was very accommodating and insightful. He was very professional to work with.
Very professional and easy to work with.
Needed guidance on how to write a better resume
Date of experience: April 18, 2023
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi George,
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