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TopResume

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Overview

TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 86.5%
Positive
167
Neutral
5
Negative
21
View ratings trends
114
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How would you rate TopResume?

Reviews (5,561)

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Reviews that mention popular keywords

customer service (211) job search (126) job market (54) end result (63) end product (49) turnaround time (41) executive package (41) spelling errors (29) katie warren (27) bullet points (31)
Thumbnail of user rebeccar2069
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Keith was amazing to work with and catered my resume to my experience and my needs, Leah's providing guiding feedback.

Reason I chose this business:

I received a free look at my resume and I agreed with the recommendations given.

Date of experience: June 3, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Rebecca,

I'm delighted to hear that your collaboration with your writer was a positive one.

If you ever need further assistance down the road, please feel free to reach out.

Your support means a lot to us!

Thumbnail of user uns70
Pennsylvania
1 review
0 helpful votes
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June 10th, 2016

I'm in quality so my type of job requires specifics and very much attention to detail. I waited to get a top writer and it was well worth it. Because I waited, it ran into my vacation days but my writer communicated to me that it would be fine to go longer than 7 days and that she was there to make sure I was happy. I got to enjoy my vacation without the stress of worry and when I came back we went at the resume/cover letter/LinkedIn aggressively. I asked her questions and received her opinion on a lot of things and her reasons for including/not including made sense to me. My resume is great! 100% quality excellence!

Date of experience: June 9, 2016

Thumbnail of user charlesf61
Kansas
1 review
1 helpful vote
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September 3rd, 2016

TopResume and its editor, Katherine M., created a resume that cuts through all the embroidery the built up on my resume during thirty years of job seeking. It looks great, easily presents my skills and experience up front for a recruiter. It provides all the decision-making information needed in a few moments viewing.

Katherine was prompt, accurate and professional. She did a stellar job.

Date of experience: September 1, 2016

Thumbnail of user christinn1
GB
1 review
1 helpful vote
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December 10th, 2016

I work in Education and I was struggling to get my resume viewed by employers. Hired TopResume and worked with a great consultant (who put up with many annoying questions from me). In the end, used their resume and cover letter to get an interview with Harvard, so I'd definitely recommend them to anyone!

Date of experience: December 8, 2016

Thumbnail of user courtneyf165
New York
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

Leo my resume writer and reviewer was very accessible during my resume writing experience. He was attentive to the messaging system and answered my questions in a timely matter. He provided substantial feedback and made adjustments where I thought we're necessary and provided his opinion when asked as well. Would recommend Top Resume again!

Date of experience: November 29, 2021

Thumbnail of user alexv56
Massachusetts
1 review
0 helpful votes
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September 21st, 2017

I took the free resume review after applying for a position on Glassdoor.

Feedback was relevant, helpful and made sense.

Process was seamless and easy. NEVER was pressured to buy anything.

I learned that recruiters don't read resumes and how recruiters view your resume via tools/dashboard, and importance of punctuation and articulating your skillet.

Date of experience: September 21, 2017

Thumbnail of user vitorc6
California
1 review
1 helpful vote
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August 17th, 2019

Top Resume did an extreme makeover in my resume, cover letter and LinkedIn Profile. Do not hesitate to get this service. In the first week after get my new resume I already got 3 job offers. The service is personal and you feel that they really take care of you in a individual way!

Tip for consumers:
Get at least the Resume + Cover Letter service.

Products used:
Resume, Cover Letter, LinkedIn Profile

Date of experience: August 15, 2019

Thumbnail of user giuseppinab1
Arkansas
2 reviews
0 helpful votes
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January 14th, 2017

Having my resume re-worked by Top Resume is a game changer. I find myself back in the job market unexpectedly after 25 years with the same employer and feel confident that I have a resume profile that highlights my qualifications, experience, skills and my potential to be an asset to any organization. Highly recommend.

Date of experience: January 12, 2017

Thumbnail of user tomg113
Arkansas
1 review
0 helpful votes
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January 18th, 2017

TopResume went above and beyond. They answered all of my questions in a timely manner. They put key words on my resume that will attract the attention of Talent Scouts. I thought my resume looked good before. There is no comparison from my old to my new resume. I would recommend them to anyone.

Tip for consumers:
I strongly recommend TopResume.

Date of experience: January 16, 2017

Thumbnail of user sonjim12
Texas
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

I'm very pleased about my resume again thank you for taking the time to complete my résumé

Date of experience: July 14, 2024

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Sonji,

Thank you so much for your wonderful review!

We're absolutely delighted to hear about your positive experience.

Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future.

If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user kevink131
California
1 review
0 helpful votes
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June 23rd, 2017

I've got a complicated work history, switching roles and wearing multiple hats all the time. Melissa at TopResume helped me sort through all of what I could say about my experience and figure out what I should be saying

Didn't hurt that she helped make it all sound so sexy!

Date of experience: June 20, 2017

Thumbnail of user geneb37
Ohio
1 review
0 helpful votes
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November 21st, 2016

TopResume was very easy to work with, and the pricing was great. My writer's name was Kim. There was a bit of a delay in getting my first draft, but the rep who responded to me was very apologetic, and provided me with a couple of options as to how they could redeem themselves. Once Kim got to work, everything moved quickly. She answered several questions, and made some requested revisions. I was very happy with the final result, and would confidently recommend TopResume to anyone looking for this type of service.

Service
Value
Quality

Date of experience: November 18, 2016

Thumbnail of user ninar180
Arizona
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

I m a business professional who hired Top Resume to update my resume and focus more on my managerial and project experience. The writer updated my resume without ever contacting me before and did it all wrong and only mirrored my previous resume. The writer did not follow any instructions after I updated the draft and sent it back and my cover letter and LinkedIn profile were never updated. This service is not for a seasoned professional. It's for a novice who has never written an essay before. My writer had no knowledge of my field and a poor mastery of the English language.

Tip for consumers:
Do not use this service!

Products used:
Executive Priority

Service
Value
Quality

Date of experience: February 8, 2022

Thumbnail of user crisk4
Nevada
1 review
0 helpful votes
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December 27th, 2016

Michelle V. wrote my resume with me. The process was simple and quick! We only revised it a couple times. With her input along with mine, the resume and cover letter look great! I was a bit hesitant about the price at first, but having such immediate results... well wirth it! After only a couple days I have 3 interviews scheduled! Thank you TopResume and Michelle!

Date of experience: December 23, 2016

Thumbnail of user sarahc234
Ohio
1 review
0 helpful votes
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March 12th, 2017

TopResume and my assigned writer, Kathleen, were extremely helpful with updating my resume, writing a cover letter and updating my LinkedIn profile. I had been dreading going through the resume process but they made it so much easier. Kathleen was very responsive and I am so grateful for all the help. I was able to get an interview after a week of sending my resume out.

Date of experience: March 10, 2017

Thumbnail of user lisap183
New York
1 review
0 helpful votes
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October 6th, 2016

My experience with TopResume was excellent. The quality of the work and the turnaround time was top notch and beyond my expectations. Betsy who was the assigned writer revamped my resume in a way that I could not do on my own. Thank you to TopResume for your professionalism. I know my resume, cover letter, and Linked In profile will be viewed by many more now.

Date of experience: October 3, 2016

Thumbnail of user kevins204
New York
1 review
0 helpful votes
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January 29th, 2017

After years in the Telecom Industry, I made a decision to try something new, Formal Education. Five years in that pursuit convinced me I missed the industry. Now, how to combine and convert the knowledge I garnered during those years into a marketable brand? Enter TopResume. My resume needed a new look, highlighting my strengths and experiences. I agreed to a resume analysis, a no nonsense review, outlining weaknesses, and offering viable solutions. I was very satisfied with the results, and would recommend others in a similar position to give TopResume a try.

Date of experience: January 26, 2017

Thumbnail of user adrianas127
New York
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

I was very pleased with TopResume's results. Working at my current employer for over 22 years, my resume needed a lot of work. TopResume's writer was able to capture the essence of my long experience with the company and very eloquently expressed my accomplishments. Now, I have a top notch resume which gives me more confidence as I pursue the next stage of my career. Thank you TopResume.

Date of experience: March 30, 2021

Thumbnail of user melvinw26
Canada
1 review
0 helpful votes
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August 22nd, 2017

TopResume is fantastic! They organized my resume to make it more professional looking and appealing. Their tips were timely, quick, and very helpful. Highly recommend them 110%. They even helped my LinkedIn profile look amazing with their tips!

Date of experience: August 22, 2017

Thumbnail of user heatherm1049
Canada
1 review
4 helpful votes
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March 17th, 2021
Verified purchase

I was given so much hype in the email I received and all things they would do to "fix" my resume. Literally all they did was move the same phrases and words around. When I was unimpressed and required a refund (it was expensive), I was ignored. The other big problem is that I am in Canada and it's an American company. We do business VERY differently up here and a resume needs to reflect that. I give them a big ZERO for poor customer service and wasting my time and money.

Tip for consumers:
If you are Canadian, use a Canadian company. They layout and language are much too aggressive.

Products used:
I didn’t USE anything. I purchased a resume and cover letter that were of no value to me. They were of less value and caliber of my current resume. When I told them that and asked for a refund they said no. I haven’t used or downloaded anything. What a WASTE!

* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: February 15, 2021

Thumbnail of user pedros41
Portugal
1 review
0 helpful votes
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April 21st, 2016

I had been looking for a job for quite some time with not much success. Thanks to TopResume, I got a professional and tailored writer, who helped me land a job after 2.5 weeks. Definitely worth the money.

Date of experience: April 21, 2016

Thumbnail of user berthao4
California
1 review
0 helpful votes
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December 27th, 2016

I had a great experience with Top Resume. They took my generic long resume and cover letter and simplified it not to show so many positions. Also they rewrote both with real specific job descriptions and eloquent words.

Tip for consumers:
Let your resume consultant know what you are looking for in your next job.

Service
Value
Quality

Date of experience: December 23, 2016

Thumbnail of user pankajs12
Singapore
1 review
0 helpful votes
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January 1st, 2017

TopResume made dramatic difference to my CV content, language and simplicity to scan through ATS. Thank you for your valuable suggestions during review process. I wish all the best to TopResume for their continued growth and success. Cheers!

Date of experience: December 29, 2016

Thumbnail of user nicko394
Iowa
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Tanner did an incredible job for me, resume looked better than i ever thought that it could. I'm entering a new field after graduate school and I am an older student, so this process made me worried a little bit. Tanner gave me a fighting chance to land a good job.

Date of experience: April 2, 2022

Thumbnail of user dawnb370
Wisconsin
1 review
0 helpful votes
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February 15th, 2020
Verified purchase

Pleasantly surprised by the whole process from start to finish. I was able to contact my writer with ease and discuss corrections and comments. It was all complete in a timely manner, very easy to navigate the site.

Date of experience: February 15, 2020

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 3 days

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