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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
I had a 5-star experience with TopResume. Everything came back quickly and my expectations were exceeded with the resume, cover letter, and LinkedIn makeover. I highly recommend using them!
I needed guidance on my resume, particularly with wording it appropriate for a remote position.
Date of experience: October 13, 2023
Jay was awesome and I'm completely happy with the results. He took my resume, cover letter, and LinkedIn profile out of the gutter and made them spectacular! Thanks again!
Date of experience: October 1, 2023
You're very welcome! We appreciate your feedback and are here to support you whenever you need assistance. If you have any questions or concerns in the future, please don't hesitate to reach out. Thank you for choosing our services
I'm a graphic designer and decided to use these services to help take my career a step farther. The first one that was written for me didn't get me 1 call back or interview, so I emailed back and ask that it be re-wrote like the guarantee. Then it was disclaimed they would assign a better writer, but my cover letter wasn't included in the re-write, a year later and I have not had any luck or success with the resume, no new job offers! I would recommend finding a copywriter in your field or and paying them to work it over with you! Don't waste your money, even the guarantee wasn't worth it!
Date of experience: April 3, 2018
My first resume writer didn't seem to understand that I was an executive level position looking to move my resume from a very tactical perspective to something that highlighted my leadership across multiple teams, strategy, and leading organizations. We went back and forth multiple times until I had to request a different writer. When I did get the new writer, he understand exactly what I was looking for and helped me to provide him the information required to turn this into a resume that I could submit for director/VP level roles. I was very impressed with the final product, but getting there was painful. TopResume, was very professional and their customer service, once they were aware, was professional and very expeditious. I felt like they really wanted to serve my needs and truly found someone who was a better fit. The end product was great!
Date of experience: August 13, 2016
The service was extremely efficient, they hit every deadline. The writer turned my resume, which had already been written professionally, in an amazing piece. Whomever I showed the resume and cover letter to, were wowed by it. I would definitely recommend them to anyone out there!
Date of experience: February 24, 2016
Top Resume is something i strongly suggest as it saved hours of my life, if not years because, simply. You cant make your resume as good and strong as they can.
These ppl are pro and will deliver the service in a heart beat, they are well organised and have QA for what any writer does.
Most importantly, these ppl can put ur semi organised words and thoughts into readable and clear sentences that will make recruiters read till the end:)
Vladan
Date of experience: September 20, 2016
Top Resume is a professional service provider to write and distribute resumes to meet today's recruiting processes. STAY AWAY especially for upper mid to senior level people. SHABBY service and work product!
The sales person was quite convincing but in the end after sub standard experience, she was insensitive and not helpful whatsoever. Process stinks with poor communication and total focus on TopResume edicts not the customer's needs. Resume factory with poor work product.
Tip for consumers:
STAY AWAY
Products used:
Executive Priority Resume Writing Package
* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2020
A colleague told me about Top Resume last year but I didn't act right away. I have a background in writing resumes (years ago) so figured I could handle it on my own. Embarrassing to say that after six months of "write resume" on my to-do list, I knew it was time to take advantage of professionals to write it on my behalf. And professional they are. My resume, cover letter, and Linkedin writer, Danielle, not only crafted a compelling resume, she was open to feedback. With the subsequent edits, it spoke about aspects of my work that I hadn't even considered. She was able to pull out the meaningful details and still incorporate elements that were important to me. It was a great experience from start to finish and I have since recommended Top Resume to three additional peers. Thank you!
Date of experience: February 5, 2021
I knew my resume needed a major over haul but didnt know where to begin nor did I have the time or patience to get started. So glad that I reached out to Top Resume, they put me in touch with a talented writer. Quick results and worth every penny!
Date of experience: April 12, 2016
I must admit I was a little skeptical about paying for this service, but after my resume was completed I started getting the type of interviews and job offers I wanted. I highly recommend to anyone looking to get newly employed.
Date of experience: October 24, 2016
Quinn was awesome! He is very communicative and great with answering any question fast. I'm currently ready for the holidays and will be ready to apply for jobs in January 2023. Thank you for assist and support in enhancing my documents.
Date of experience: December 20, 2022
They evaluated my resume as being poor but I while I send them for modifications they modified just a few words. Their customer care completely out of topic. Do not send your resume to them, you will pay money for nothing,
Date of experience: September 18, 2018
Hi Daniel,
We are sorry for the experience you have had. I see that Customer Support has assisted you. If you have any additional questions, please email support@topresume.com. Thank you.
I'm very satisfied with TopResume's results. They helped me to improve my resume, cover letter and Linkedin profile and all were very professional. Jay (my writer) was very good, responsive and delivered as promised.
I highly recommend this service to everyone!
Date of experience: February 22, 2017
TopResume provides excellent service. My writer was prompt and professional. She produced a powerful one-page resume that has greatly helped me in my job search. I learned a lot from my writer about effective resume writing. I highly recommend this company!
Date of experience: March 3, 2017
This company actually sent MY OLD resumes to my credit card company claiming them as proof of work product. There was never any work done for me by this company. I purchased the $219 package and they've done nothing but harass, lie to me along with hundreds of other complaints on the BBB website. Wish I'd of consulted them instead of trusting the positive online reviews.
Date of experience: February 19, 2020
Please know that the high ratings on this site are the result of TopResume bribing its customers by offering Amazon cards for positive reviews. This was a horrible waste of time and money. After receiving my first resume and cover letter, which were riddled with poor spelling and grammar, the resume writer disappeared. After a few days, I was assigned another writer, delaying the process further. This resume contained job descriptions that in no way resembled my work experience. It seemed she hadn't even read the information I sent her. After a third resume, I gave up and considered this a loss.
Date of experience: March 16, 2017
Hi Clint, Thank you for making us aware of the issues you faced. If you could please send us a direct message on our Facebook page with your full name and email address, a customer support rep will help you right away.
After reading another review on another site, it didn't surprise me that the "critiques" (which was almost instantaneous) were practically identical. After 1week of paying my fee, all I received was an automated response. Following an email expressing my concern, I was offered a refund to cancel or a 25% discount. I accepted the discount, and was immediately "assigned" a writer. Three days later, a full two weeks after payment, I had still not been contacted by a writer at all, despite sending several emails to my "order####" email with additional information.
This is a very critical service they are offering at a pretty hefty price. Better communication is not that hard.
I asked for a refund and again, immediately received an agreeable response. Not sure where the ball was dropped, but it's time to spend my money with someone who WANTS my business.
Date of experience: June 17, 2016
My resume writer listened and produced a great resume in my opinion. But the real test will come with results which we hope to get from this professional resume!
Got a 25% off coupon!
Date of experience: September 16, 2023
I 've had a good experience with both the simple process and the assigned writer who tried to address my concerns quickly and efficiently. I recommend this service to all who'd need a streamlined version and fresh update for their resume.
Date of experience: March 14, 2017
I am now getting more interviews after Top Resume gave me a professional look to my resume. Perhaps the wordings, and keywords have increased my chances. Additionally, I received an excellent service, and my questions were answered before publishing the draft.
Date of experience: May 31, 2017
The advice I got back on my resume was so helpful! I realized how important wording and layout of past experiences and skills are. After fixing my resume Im excited to show it to others! The pointers I got helped me make a resume Im proud of now! :)
Date of experience: March 21, 2019
A quick, painless, easy way to have my resume and cover letter overhauled. Zain was friendly, efficient and understanding. I feel much more confident giving out my new resume
Affordability and quickness of turnaround.
Date of experience: September 25, 2023
Thank you for your kind words! We're glad to hear that you had a quick and painless experience with our service, and that Zain was able to assist you effectively. Best of luck with your job search!
Turnaround time was amazing, better than expected. The writer was very professional and addressed all of my questions/concerns. I would highly recommend this company, there is nothing they could have done to improve upon during the process or with the end result. My resume and cover letter are very well written and look very professional. Would highly recommend!
Date of experience: October 1, 2016
I indeed aways felt so strongly about the material I produce. So even my initial resume I was stern was the best. Until you guys came along and humbled as well as guided me on a new way to transform my resume into something so much more! The experience has taught me that less with the right amount of words is more! I can apply that to real life as well. Thank You!
Date of experience: December 17, 2019
I had a wonderful experience working with the staff at top resume, the experience was very enjoyable, the process smooth and the end product exceptional! I would highly recommend them if you're looking for a quality cv.
I compared my old resume to my new one and the new one is miles ahead. They took the experience I had and worded it such that it makes me look like I have an extra ten years in the field!
5/5 Definitely recommended!
Date of experience: August 25, 2020
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Thank you for your wonderful feedback! We're thrilled to hear that you had a 5-star experience and that we exceeded your expectations with the resume, cover letter, and LinkedIn makeover. We appreciate your recommendation and wish you the best of luck in your endeavors.