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TopResume has a rating of 3.5 stars from 5,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 11th among Resume sites.
This company responds to reviews on average within 3 days
I had an outdated resume and several documents that would need to be pieces together to complete a new resume. I was worried that it would be difficult for my writer to create a cohesive whole, but Allen did a phenomenal job. Drafts were sent quickly, he was so communicative and helpful, and we completed the process by draft 2 and ahead of schedule. I highly recommend this service.
Received the services I purchased in the correct timeline. However, the format was not compatible for Apple devices despite my requesting that a universal format be utilized. Most significantly, I've had very negative feedback from recruiters and hiring managers with the content of my new resume, cover letter, and LinkedIn page. Even people I've worked with say they don't adequately communicate my skills and experience. The company offers no way to request a partial or full refund or contact them in any way. I posted this review on other review sites as well. The company contacted me to correct the issues by assigning a different person to rewrite the documents. Having no trust in the value of wasting additional time and effort working with someone else utilizing the same methods as the first representative, I requested a refund. The company refused to refund my money. So, I've wasted time, money, and still have useless documents. Please don't utilize this organization.
The worst service ever! They are a scam! I ordered the executive package and paid extra for "48" hours expedition. The person who "wrote" my resume admitted that they are not familiar with my profession and their draft could have been done by a high school student. Then when I complained they said that they were closed for 5 days for thanksgiving! The writer replied 6 days later and then after a total of 9 days, they were closed for 5 days during these 9 days, they said that my revision period was over!
I had a potential employer and I had to write my own resume.
They refused to refund me any of my money and they still refuse to do so!
Tip for consumers:
DON’T USE THEM!
They are unprofessional and you are better off with any other service.
Products used:
I ordered the executive package
Date of experience: December 13, 2019
Very impressed. I needed assistance writing snd formatting my CV and Leah was great. Once I gave her my old resume, she made it into a modern, well structured CV. The system was easy to use and accessible. Very professional and met all deadlines. Thank you!
Date of experience: January 26, 2021
Top resume turned my Chronological resume around to be a technical but creative resume that explains my capabilities instead of my own version that simply listed what I had done.
I am very happy with the resulting resume and could not be happier.
The resulting resume contains all of the search words and is far superior to "my version" in that it engages the reader with capability that requires further investigation, which is exactly what is required from a resume.
Date of experience: January 17, 2016
I was honestly unsure about trusting TopResume with my Resume and Cover Letter after reading so many mixed reviews, but I'm honestly so thankful for them! Amber N was my writer and she was so friendly and asked as many questions as she needed to write an authentic resume and cover letter. When it was time for revisions, although I hardly needed any at all, she was very quick to respond with changes and was super responsive during all e-mails. I would absolutely recommend TopResume to anyone who wants their resume to stand out as professional and creative.
Date of experience: January 19, 2017
I purchased a resume rewrite for my son, who is transitioning from 8 years of military experience into his current career in Network and Communications. He graduated over a year ago and has almost 2 years of practical working experience. The first draft didn't even list his military experience and they put that he had 8 years of technical experience... which isn't true. When he replied back and told them to redo the experience section and add the military experience... no reply for several weeks... after asking for my money back they finally responded... but still had not fixed the years of experience. If they had done a good job, I would have had them redo my resume but there is no way I will every work with them again! SO DISAPPOINTED!
Date of experience: October 14, 2015
I enjoyed working with them very much... easy to deal with, responsive and made my resume look 100% better. The resume writer promptly answered my questions and worked with me on a regular basis to make sure the final product was something that made me happy. I would use them again
Date of experience: December 22, 2016
I got my resume back and after the max amount of re-writes, began submitting it to jobs ( a lot of them!) that I was fully qualified for. I have gotten absolutely no response. The resume is so wordy that it probably scares even the ATS systems away! I have asked that it be re-worked and was told I need to wait for the 2 month period. By then, the jobs that I want will be gone! I am going to have to either fix this myself or pay another company to do it for me. I am so disappointed!
Date of experience: September 24, 2019
I purchased the whole nine-yard package which included a resume, cover letter and two revisions, as well as LinkedIn profile true up and posting on chosen career job sites. Kaycee was my professional writer and she did an outstanding job on both my resume and cover letter! The quality of the work was just was I was hoping for with the polished design, keyword optimized choices of wording, and attention to detail. Julie was very patient in working with me around my overloaded work schedule.The end result of her suggestions were just what I was looking for!
I would definitely recommend TopResume because it's a great service for a great value!
Date of experience: March 1, 2016
I had a resume from another country, where we use different canons to stand out in front of the recruiters. My resume wasn't working at all here in the USA. TopResume rebuilt it from scratch, and now from 0 interviews, I am having 5 interviews a month. It's incredible
Date of experience: February 25, 2022
I am very pleased with the results of my resume and cover letter, was worth every penny. I can an interview in amazing time. I have had many hits. Michael R. Was very and informative and responsive. I am a happy customer. I can't say enough
Date of experience: January 25, 2017
I needed my resume updated for relevancy in today's job market, and with more current verbiage. Although I haven't worked in certain areas/disciplines in recent years, I am still very knowledgeable of the procedures and requirements needed for employment in those type of jobs. TopResume did a good job on the verbiage, although I still feel that the resume "dates" me and my abilities to qualify for a position. I have not had the response to my resume that was part of the initial reason for me signing up with them. Other than this issue, I have no problem giving them a good review.
Date of experience: February 15, 2017
After submitting "home grown" resumes and getting no where, I found Top Resume and I am glad I did. They restructured all my info and presented a top shelf professional resume. After one week, I have 4 interviews with 3 more next week. Great job guys!
Date of experience: June 30, 2016
I was very pleased with the work of my resume writer. The advise given was spot on! After not receiving any responses on my old resume I knew it was time to have a new one. The costs for these professional services is well worth it!
Date of experience: July 17, 2021
Hello! My name is Nathaniel Brown and I used TopResume to revise my cover letter (2), CV, resume, and LinkedIn page. I have thoroughly enjoyed the quick turnaround and amazing communication. The verbiage has been updated to reflect the industry/professional career language needed to secure an interview. I would highly recommend this service. It has been a wonderful experience.
-----Nathaniel O. Brown, MSW, LMSW
Date of experience: June 6, 2017
I wasn't getting anywhere fast. I had my resume, cover page and linkedin redone and the first place applied to with the new version, I got a call back.
My writer Jen was fast, thorough, and easy to work with. She was very professional and my resume looks amazing now because of her. I'm so glad I did this... my only regret was not doing sooner. Totally worth it!
Date of experience: October 14, 2016
I knew my resume needed a refresh, but was stuck on how to better describe myself. I found the process very straightforward and easy to complete. I provided some basic information along with my resume, and the resume writer took all that I shared and compiled an excellent version of a resume and a cover letter that I can use. I appreciated the opportunity to review & comment on the document in the draft stage. I am very happy with the final result!
Date of experience: February 16, 2021
Top Resume provides custom tailored resumes for a reasonable fee.
You fill out a questionnaire and provide a copy of your current resume. You get matched with a writer pretty quickly and a few days later, based on your criteria, they craft a powerful resume. It may not be exactly what you want, so you can notify your writer what changes you may want and information you want included (You get two revisions over a seven day period from receiving your initial resume). Additionally, they can craft a cover letter and help with a linkedin profile - depending on the level of service you order. My writer was reasonably prompt to respond to my emails (Honestly, I would have prefered a faster response, as I feel two days were wasted waiting for a response over a minor unnecessary detail on the writer's part. Great customer service btw) - they have 48 hrs to get back to you.
I ordered the executive package and am happy with the results.
Date of experience: March 9, 2017
After paying, I was asked to input about 10 different questions about my work history including the achievements for each position. I received a resume the next day that listed all of the information I provided WORD FOR WORD. No deviation from what I wrote. When I complained via email internal texting with my supposed resume writer, I got generic responses back that didn't acknowledge that I was unhappy with the work that was done. When I asked for a refund and told the resume writer that I was completely unsatisfied I got a response that said: "I just wanted to reach out and let you know I have enjoyed helping you to take the next step in your career. Your order is now closed but I believe that you now have documents that emphasize your professional strengths and are calibrated to work well with digital hiring systems. The documents I have provided are fully editable, so please feel free to make adjustments as you see fit."
Tis service is a complete AI generated scam and should be reported to the Attorney General. I will be doing just that...
Tip for consumers:
Artificial Intelligence program that auto-generates a resume
Products used:
None
Date of experience: December 29, 2023
We are sorry to hear you are not happy with the service provided. A manager from our support team tried to contact you but was unable to reach you. When you're available, please contact us at 1-800-604-1929 or support@topresume.com.
They did a very professional job. They integrated truly my information to obtain three high-quality documents that reflect excellently my professional and academic experience.
Thank you!
I was convinced to use the services after visiting the website and reviewing the services.
Date of experience: January 3, 2024
We appreciate your kind words and are thrilled to hear that you found our services to be very professional. It's wonderful to know that our team effectively integrated your information to create three high-quality documents that accurately reflect your professional and academic experience. Thank you for choosing our services, and we wish you continued success in your professional journey!
A couple days to assign the perfect writer for me and my background. The first draft was done in two days and it was very complete. I had a few minor changes that were inserted over night. A complete, professional resume completed and posted in less than a week. I am very satisfied
Date of experience: October 23, 2019
Very pleased with the services of TopResume. I decided to use TopResume after applying for jobs on different web sites and got no response. I worked with Shayla P. And less than a week I had a resume that fits my profile. She was able to help reorganize my format extremely well. The cover letter was also well written and believe with the combination of the two I hope to land the job I want.
Maria B
Date of experience: October 7, 2016
Wonderful experience with a great writer that helped with a solid resume, cover letter, thank you letter, and also updated LinkedIn page. Wow... I had a boring resume and cover letter that just was not getting attention by hiring managers, but now my resume shines and not only looks great the wording paints the right picture of me and my professional experience. It's worth it to have a professional writer bring out that glow and dazzle. Thanks TopResume.
Date of experience: March 29, 2016
TopResume exceeded my expectations. Utilizing products off the internet can be a trust issue, however for TooResume you can absolutely put your trust in them to have a complete satisfying document in a timely manner. They work with you every step of the way until you are at peace with your document. From the writing to the design format everything is pristine. So if you're in need of help searching for your resume to be professionally done TopResume is the site for you!
Date of experience: January 1, 2017
My writer Jen did an amazing job creating my resume. It exceeded my expectations and was more than I could have ever hoped for. By paying $50 to rush my order, I placed my order on a Monday around 2 pm and received a draft on Wednesday around 1 pm! In less than 16 work hours, Jen was able to transform my resume into a document that showcased my experience and skills! The first draft I received only required minor adjustments to add a little detail and the cover letter didn't have to be adjusted at ALL! Jen was accessible and very easy to communicate with, I would definitely recommend you using this service. Now I am wondering why I waited so long to get mine!
Date of experience: January 18, 2017
I had my resume rewritten by Top Resume and it was a great experience. I received my first revision within less ban 3 days and it was so easy. I was paired with Shelly, who rewrote my resume. She provided me with an explanation of all of the changes and additions that she made to resume to make it better. I am very happy with the end result and Shelly was extremely helpful. What I was really surprised with was the response time. Whenever I would email Shelly, she would respond back within hours with answer and information pertaining to my questions. I can't wait to put my resume out there and see what new opportunities this resume will provide me. Thank you Top Resume!
Date of experience: March 15, 2017
TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.
TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.
Hi Rhonda, Thank you for reaching out. We are truly sorry to hear that your experience working with us was not a positive one. If you could please email us at support@topresume.com, a rep from our team will work to get everything sorted out.