I have had no luck having a refund processed by Travel2Be representatives, despite receiving confirmation of my cancellation and refund status in writing from this business.
They are very vague when responding to requests for information. Their own policy states refunds will be processed within 72 days of confirmation. I feel like I have been ripped off by this company (aka TravelGenio).
Cancellation # CA-*******
I booked the ticket and i got confirmation code. On checking with airline they say there is no such booking with that code nor there is any other booking under my name. I sent email to *******@travelgenio.com
and i got email saying click this link to raise a issue. On clicking that it takes to the form. Now in that form i filled all details and realized their send button in form does not work so i can not contact them. I tried reaching out to their help line number that also does not connect.
Till trying to reach them some one. Will not recommend anyone to book ticket through them as there is no way to reach out to them.
They can not be trusted at all,we bought travel insurance,flexible tickets and now they just more than doubled the penaty fees.They do not respond to any emails so i would suggest not to use them at all.They deserve zero stars but that is unfortunately not an option
Horrible!
They were supposed to refund my account for hundreds of dollars of lost flights. But not only they never did this, but it also is almost impossible to find the contact information for their customer service, and although I somehow managed to find it, they never reply to any of my emails and never answer any of my calls.
Do yourself a big favor and never buy anything from them!
So i booked a week vacation from Vietnam to Japan. A few days before I was suppose to travel i went online to check if I can check in yet. While doing so i noticed that the departure date was different? Was pushed back one day. I tried to contact them right away. But they only have an email no phone number. So i emailed them and no answer. I was lucky my in laws are close by to the airline company so we went to one of their office and they told us that they been trying to contact us but there was no email or number on file (not possible). They told us that they had to change our date due to flight cancel. I did manage to get a reply from Travel2be and they pretty much gave us a run around with no clear answer. I want my money back for the hotel that I had to spend extra.
I booked a direct flight with Travel2be and even received confirmation that it was in fact a direct flight from them. As I check in today, it says I have a stop over. I paid $2,300 for a DIRECT flight, and I have the documents to prove it. I have emailed customer service and I keep receiving a link to a form that does not even work. Save your money and book directly with the airlines. If this is not resolved soon I will be disputing the charge with my CC company and taking legal action with a consumer protection agency. Booking ID is *******
It is very frustrating that there is no any customer support available. There is no any email address, phone number indicated on their website where people can address their query. The link where I can check my reservation is not working and I am left in doubt of whether my flight even exists or no.
More transparency and support is needed from this travel agency.
My flight was changed involuntarily by the airline 3 months ago... and I have accepted the new itinerary but has yet to get confirmation that this has been done.
Everytime I call the phone line the operator said that I just have to wait. But now that I need to book a seat for my flight on the airline website I can't! Because apparently I have not "accepted' the new itinerary.
I have emailed, called, and no one can assist me at all and just ask me to wait. My flight is in a month and hopefully I won't lose my flight... my booking number is *******. Please assist :(
Dear customer, we are sorry that your experience was not as you hoped.
Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible.
Regards
I have been trying for the last 2 years to get a hold of someone to provide me with an update of a booking from 2020. I had booked for 2 family of 4 and 3 other couples... all individually to travel to Fiji in April 2020. However due to COVID - no travel was completed. When speaking with the airlines directly, we were told to refer back to the booking agent... Travel2Be... however after numerous attempts, calls and emails - we have still had no response with what has happened to those tickets.
We travelled to FIJI in April 2022 but had to pay for new fares and this time we booked directly with the airline to avoid this unnecessary Drama.
I have all the booking references and confirmation emails received at the time.
Dear customer,
Thanks for your review.
We would like to check your case in detail and answer accordingly.
In order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks
My refund of a cancelled ticket refunded ans so confirmed by the Airline is held up for more than a year.Now they even refuses access to customer service on the allegation that the mail from which booking was made is not on their record.
RIDICULOUS and FRAUDULENT
Overview
Travel2Be has a rating of 1.5 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travel2Be most frequently mention customer service, airline company and phone number. Travel2Be ranks 202nd among Plane Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thanks for your review.
We would like to check your case in detail and answer accordingly.
In order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks