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New Zealand
1 review
0 helpful votes
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Avoid at All Costs
November 18, 2021

Awful customer service. Had my flight cancelled in the USA, and was only offered a credit by the airline. I did my own research and was aware that American law requires the airline to provide a full refund, not a credit, in the case of a flight cancellation. I contacted the airline, and they agreed with us, but they said since we booked through a travel agency, Travel2Be, we would only be able to request a refund from them. I have contacted them via email multiple times, and keep getting the same generic response which is "your fare condition does not allow a refund". I have sent them proof of what the American transportation law is, and ask them several times to provide us with the refund that they legally must provide us with, but they keep sending us that same generic email. Do not use these guys at all.

Date of experience: November 18, 2021
Customer S. Travel2Be Rep
over a year old

Sarah F.,

Thanks for your review.

We would like to check your case in detail and answer accordingly.

Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review.

We look forward to hearing from you.

Thanks.

Spain
1 review
0 helpful votes
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I bought a TKT online, trip was cancelled by Air Maroc due to Covid restrictions, when I asked for refund travel2be never gave me good answers, the airline tells me they already paid them back and now the system doesn't recognize my reservation (*******) and no one will answer the phone. Zero rating as long as I don't get my money back.

Date of experience: January 10, 2023
Washington
1 review
0 helpful votes
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Charged more than quoted
September 27, 2022

I booked a flight on 28th Sep, 2022 which was quoted for 243,000 INR. The actual payment made to the card was of 253,000 INR, which was 5,000 more than what it would have costed if I had booked with the airline directly. They have hidden charges/fees that you will only get to know after you make the payment. Don't be deceived by the initially offered low fares.

Date of experience: September 27, 2022
Customer S. Travel2Be Rep
over a year old

Hello Akshat P., we are sorry that your experience was not as you hoped.

Please could you send us an e-mail to customer.service@travel2be.com to let us review your case?

Regards.

Nevada
1 review
1 helpful vote
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Scammers!
March 18, 2022

Booked A round-trip ticket on their website. I did not receive any tickets for over a week. I was a little concerned. I tried contacting the company, got no response. I tried contacting both airlines and you could not get through to either airline either. Do not use this company. They are not legit

Date of experience: March 18, 2022
Customer S. Travel2Be Rep
over a year old

Thank you Jay R. For your comment.

Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Italy
1 review
1 helpful vote
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Very very bery baadd
November 16, 2021

I book on this site. They write the price is 241€ and they take 289€. And moreover they take the money in GBP not in € while my account in €. I dont know why. But they only write in EUROS on their fake website.
Dont book with them. Fake and stole money
Below is the fake number on website

Date of experience: November 16, 2021
Customer S. Travel2Be Rep
over a year old

Thank you Louay S. For your comment.

Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
Thank you

Canada
1 review
0 helpful votes
Follow Michael L.
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I booked a flight from Toronto to London that needed changing 2 weeks before (I booked a flexi ticket for this option). My flight was March 10th, I reached out about the change on February 20th. They came back to me March 4th and told me the change was 108 Euros. When I went to pay it was 158 Euros, I asked them to change it to the quoted price, within 24 hours as I was close to the original flight taking off. They waited until the flight had departed then sent the below -

Dear Mr. / Ms.

Thank you for contacting us.

In order to your mail, we inform you that on the system the ticket is correctly used and we are not allow to manage this change anymore.

Best regards,

Customer Care Team

Safe to say these guys are as crooked as they come. AVOID.

Date of experience: March 11, 2022
Customer S. Travel2Be Rep
over a year old

Michael L.,

Thanks for your review.

We would like to check your case in detail and answer accordingly.

Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review.

We look forward to hearing from you.

Thanks.

Australia
1 review
1 helpful vote
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Absolute scam from a dodgy outfit. Currently going through dispute transaction through my bank, as the 'refund' promised is >6 months late. Calls ring out, and emails ignored. Oh, and the 'refund' option is in Spanish, nightmare difficulty level. AVOID AT ALL COSTS

Date of experience: July 15, 2020
Customer S. Travel2Be Rep
over a year old

Thank you for your comment Rohan. We would like one of our agents to study your case. So that they can do so, please send an e-mail to customer.service@travel2be.com, indicating the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions, which you can follow

Australia
1 review
0 helpful votes
Follow Q G.
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I booked and paid two tickets from Melbourne to Canberra on 25 Oct 2021, the booking was confirmed by Travel2be-Do Not Reply saying: within the next 72 hours you will receive by e-mail your e-ticket. Today is 14 Dec. 2021, the tickets are not received.

Date of experience: December 13, 2021
Customer S. Travel2Be Rep
over a year old

Hello Q G. Of course we can help you to confirm your booking.

Please send us an e-mail to customer.service@travel2be.com stating your booking reference and we will check your booking status and will make sure you get this information as soon as possible.

Regards.

Israel
1 review
0 helpful votes
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Agent not recommended
April 21, 2022

Once you purchase tickets and cheaply. The business with the agent ended. You can not communicate, change, get refunds. There are no channels of communication or emails. No customer service.
Agent not recommended

Date of experience: April 21, 2022
Customer S. Travel2Be Rep
over a year old

Thank you Lior V. for your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

AE
1 review
1 helpful vote
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How can I contact travel2be or travegenio
September 25, 2022

I have been sending request for email address correction. I have not received my flight booking confirmation itinerary or Invoice. Urgent pls.Im so worried.

Booking reference no *******

I have sending mails to below

*******@travel2be.com
*******@travel2be.com

Date of experience: September 25, 2022
Customer S. Travel2Be Rep
over a year old

Dear Em C, we are sorry that your experience was not as you hoped.

Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible.

Regards

Overview

Travel2Be has a rating of 1.5 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travel2Be most frequently mention customer service, airline company and phone number. Travel2Be ranks 202nd among Plane Tickets sites.

service
52
value
48
shipping
38
returns
42
quality
46