Travel2Be

Everything went smooth until the airline cancelled my flights couple of weeks ago. I have sent emails but there's no clear instruction as what i should do and until when should i wait for me to receive my refund. I badly need my refund as soon as possible. The team has only given me this ticket number ******* but ever since no one's giving me updates. Kindly see my case and get back to me. This is my booking ID: *******.

First when I ordered my tickets they showed a total which was much lower than ordering direct from the airline. After 2 weeks they sent me the tickets only $500 more than the original price. I emailed them about it and only after I involved kayak they responded with excuses that do not explain the overcharge. I disputed the difference and due to the dispute mid vacation 24 hours before my flight back home they cancelled my reservation!
They are expert scammers and they have different names to their company in order to scam more people.
Highly advise to stay far away from travel2be, travelgenio, or any of the other names they go by.

Pray nothing goes wrong with a flight booked through travel2be. Spent a small fortune trying to get hold of their customer support. Cancelled the payment through my credit card after no joy for months. They finally reached out after not receiving payment and the bank gave the money back. They then said they had to confirm this with their bank even though I sent them proof. This again took months and eventually the tickets expired and I lost over 2,000 quid. Not even an apology from the thieves

When you purchase the ticket, your money is gone. They do not send you anything.

If you try calling, the operator will tell you that the wait time is 30 minutes. If you are patient and wait that long, they will automatically disconnect the line. If you try to email them, they won't answer, of course.

Also, it is very important to note, they don't put their contact details on the website, you will have to search online for it.

If they actually reach out at some point, i will update this review.

Update: i called early and got my ticket in around 15 minutes.

This is one of the worst travel agency, never ever going to book with then neither recommend it to others.

They changed the booking date in purpose and also they changed the total ticket price without my approval.

Not only this, even the electronic ticket never provided.

1`. Never ever use this company.
2. Join the group of unhappy customers to drive them out of business
3. Again never ever use this company.

You cannot contact them, changes your flights every few months and you get an error msg each and everytime you attempt to cancel.

Complete rip-off they stole my money. I was robbed telling everybody I can never to use them. Listen world stay away.

This has been a huge shock, I do not know how this company is allowed to carry on trading as it does.

Virgin Atlantic changed the schedule of the return flight, which is fine - however with covid and other connecting flights the ticket has become useless. We have spent the last 2 days constantly calling to have the flight changed through travel2be, not cancel, nor request a refund. The phone number they provide seldom goes though to a representative, and when a rep does answer they will put us on hold to check their "system" to which it will then hang-up. The reps are polite, however it does feel like the business itself has set itself up to worm its way out of taking any responsibility of their service once the ticket has been purchased.

Again, fully shocked to how bad the customer service is and have never dealt with anything like it.

Worst agency ever! Trying to change the date of my ticket for forever now, I tried to contact them by phone and e-mail, 3 times they hung up on me after being on the phone for over 1 hour, I ended up buying a whole new ticket and I want it credited now, or change it for a next travel,... so I just tried e-mailing again, and still waiting on a e-mail for about more than two weeks now,... been reading the comments that Satisfying there customers is there main goal. Think twice, VERY UPSET