Travel2Be

Was purchasing a ticket from Miami - Copenhagen the 22-28 of December the purchase was made in late September. Around thanksgiving we were informed that our flights has changed to 22-26 of December. They kindly told us we can either get a full refund or we can look into booking a different flight home. We went with the latter option. The customer service rep told us to not worry that for a small fee of 600 euros we can get on a flight that leaves the 29th instead, and he put in the request.

A week goes by and we got the request email however nothing is still confirmed...
My wife calls them back a week later and the rep told us, not to worry our request will be fulfilled and that we will def go back home the 29th.

My Wife called them today and to our surprise they haven't done anything on that request but charge us 30$ fee for a service they never did... And now its December 13 they told us to put in a request for the 28th again...,
Lesson learned NEVER book travel2Be this trip is going to end up costing us way more than what the initial price was. They dont have any customer service that can do anything of help. So when they screw up remember they cant help you. Their reps are somewhere in the Philippines / India / Uruguay and they dont have the power to do any changes to your booking.

STAY AWAY FROM THIS COMPANY SINCE ITS ONLY GONNA COST YOU MORE MONEY, MORE ANGER AND FRUSTATION AND ALOT OF YOUR TIME.
If i could give them 0 stars i would've.

Nunca volveré a contratar un vuelo con esta empresa. Mi experiencia no podría haber sido peor. Su servicio de atención al cliente es pésimo. Mi vuelo fue cancelado y esta empresa no se responsabiliza de nada, a pesar de cobrar comisión por la transacción. Me siento estafada por travel2b. Siempre presentan excusas y el dinero del reembolso nunca llega. Cuando tratas de recibir asistencia por parte de su equipo de Soporte, el trato humano es malo y te cuelgan con malas formas. Nunca aconsejaría esta empresa.

I booked my son a ticket 3 months from the UK to Las Vegas and as there was an issue in the UK and my son could not board the flight (Virgin Atlantic who the flight was through) so my son was told to contact the company where we purchased the ticket from, so over 7 hours later, 3rd person has put me on hold and the answer is let me see what I can do, I feel like they don't really care, they got your money.
Currently on the phone with someone called Leticia (if that's her real name) very rude woman, refuses to put me through to her supervisor and says that Virgin has to make the change, I tried to tell her a number of time that Virgin says it is not their responsibility because the ticket was purchased through travel2be, travel2be has to make the change, after arguing with me over the phone tells me that someone will contact me in a few minutes, Lets see if someone calls. (time now 2.08pm) so time now is 2.54pm and no one has called me back *** DO YOUR SELF A FAVOR AND BOOK ELSEWHERE ***

I booked a flight to Toronto and after Canada got a 3rd wave of COVID and closed their borders, rendering my flight useless since I wouldn't be allowed into the country, I called to see what could be done. They said they wouldn't refund and that I would have to call the airline to get a refund. I called Delta, they said they couldn't make any changes because I didn't purchase through them, I called WestJet (flight was officially through them) and they said the same thing. So I called Travel2Be back and they said they couldn't do anything except leave the ticket open (whatever that means) or receive credit (more on this in a bit), but that still leaves me out nearly $400 and I can't adjust anything because I will have no need to go back to Toronto as my only reasoning was to help my sister move. Any company that doesn't allow for modifications or refunds as a result of an entire country closing its borders is automatically losing in the customer service department. ON TOP OF ALL OF THIS, they said I have to pay a €30 (~$36) fee to change the booking. So the credit I get if I choose to use it and book a new flight with them is contingent upon me paying them a fee. I'm charged a fee because a country closed it's borders and wouldn't allow me in.

TO BE RATED NEGATIVE. NOT TRUSTWORTHY AT ALL. DONT WASTE YOUR HARD EARNED MONEY BOOKING THE FLIGHT IN THEIR SITE.