TravelUp

SCAM COMPANY! I got ripped off by this company and they ruined my anniversary weekend celebration by taking my money for a 5 star hotel reservation (which I found out was never actually made) then the day before said they cancelled it. They have the worst customer service and phone manner I've ever dealt with. They kept hanging up on me whenever I called to get my money back. I'm now on a facebook group with nearly 2000 other people who have been scammed by this company.

I was not happy with my booking at all. I made a common error and your customer service rep would not help me fix it. Told me to cancel and start all over so I guess how you make your money if people make mistakes. This was the worst experience.

Honestly so disappointed. Tried to change flight and got two useless emails back with no payment link. I'm literally about to fly in a few hours. Had to send at least three four emails to get a respond when I literally replied two minutes after i recieved the email. Wont be using this agent again. Been trying to do the same thing for literally a week - all you had to do was respond and i am all ready to pay and provide any information you need. Not sure why this was such an issue? You left this til the last minute - now its too late to do anything.

The reason i cant change my flight is because its under 24hrs notice when i literally contacted you 7 days in advance?

At this point just close down the company because it seems like no one in this company can get anything done right.

This was my first time using Travel Up. I had to change my flight time, I contacted the administrator, Mr Anderson for help in processing the change. He was very quick to respond and was extremely helpful and supportive. I was able to change my flight time which was a huge relief. I will definitely use Travel Up again.
Marlene

I booked flights with Travelup 10 months before my holiday in the US.
Halfway through my holiday I received a message that my return flight had been brought forward by 10 hours. The problem was that I was travelling and not returning to the departure city until 6 hours before my original flight.
Also, my flight changes added an extra stop and very short connection times, in one instance less than one and a half hours.
Travelup would not discuss these issues and just kept sending emails asking me if I wanted these return flights. Eventually I had to cancel and rebook a return flight a week before my journey. It was extortionate and left me out of pocket by £1163.
Travelup gave me a refund of £106.
I intend to report them to Trading Standards.
Never use them!

I agreed to pay the amount due now for my hotel accommodation and $111 in resort fees due at the property. Upon check in, the property charged me $184 for resort fee and tax. The property said that has always been the cost for 4 nights of resort fees and did they did not understand where travel up got $111 from. I chose Travel Up because they were the lowest price but now I paid an extra $73 dollars more for my reservation which was extremely higher than hopper or booking.com.

Terrible experience. Requested information on fees and taxes that need to be paid when arriving at the resort. Was told to call the resort. The resort didn't understand me and this company couldn't help. Might have been a good deal but pretty sure they are loss leading by not mentioning additional costs on purpose to project a lower price.

Unfortunately, the hotel did not want to accept the reservation on the grounds that it did not know the company and that I probably ordered from a fake website. They required me to book a new room from them or from Booking. Fortunately, my stay at the hotel was three days and I received a fairly quick response from your representative. Answer only by e-mail, it was not possible to reach you by phone, waiting time of about 40 minutes and hanging up. Your representative contacted the supplier and everything worked out, I received a credit for my payment, but it made me nervous and ruined the vacation a bit.

This company is appalling and has left me stranded abroad (still stranded abroad at time of writing this review!) with no contact for weeks. They closed down all communication points (email/phone/Facebook/Twitter) so contacting them was impossible. After complaining on Twitter With hashtags for weeks I finally received a message back in a DM. They are fully aware I've been stranded abroad for 2 months, yet I am now still being repeatedly ignored. Last contact received was over two weeks ago. Multiple emails sent back to them which are again repeatedly ignored. Two months of being stranded abroad and counting. This company does not give a flying flip about its customers. AVOID AVOID AVOID. They will take your money and run. Shame on them.

Be careful! Never buy ticket from them as I booked month before and now my flight got cancel and asking for £50 administration fee.
Call them thousand time and all the time telling lies someone will call you but no one call and saying refund might take 12 weeks.
Been scammed soo badly and now not replying my emails and not answer my call.

Call today again on Friday 2:30 pm and saying some one will call you on Monday. What a joke.
And no refund no ticket nothing made yet

Scammers. Travel up charged an extra £97 to rebook flights that were cancelled due to the Corona virus situation. They claimed it was tax which was a complete lie. I've asked for a formal receipt with a full breakdown of the flight costs but they refuse to give one.
Never again

I made a booking for 11/22/22 to 11/28/22 immediately after confirming I noticed that the month should hve been 10/22 to 10/28 I called your office and was told to send an email explaining the error, I did its been over 24 hours and I still have not heard from you.
The hotel has rooms available I checked. Please respond immediately. Either you cancel or confirm change Tel.# *******858 thank you

Booking with Travelup was no problem. Communication with them since March 2020 has been a massive challenge. I resorted to communicating directly with the airline to understand what options were available to me and how things were panning out. In requesting a refund, Travelup never replied to emails nor followed up with their verbal promise to call me back that day, five times. I still haven't heard anything from them and the expiry date to request a refund for the ticket has conveniently passed (convenient for them?). I wouldn't choose or recommend them again.

I booked with this company Travel Up to go to Zimbabwe for a wedding. I paid £805 return but I wanted to the e-tickets for hour. The guys just tell me you get your tickets in 24 hours. I call again some told me 48 hours to issue something which is just a click of button. I call now I wait 2 hours with one talking to anyone.It's best to book with the airline. A. Katsande