TravelUp

We arrived and the hotel that we booked was full! We were never contacted we were just moved to a much cheaper hotel and still charged the full price! No one has been helpful or has tried resolving the issue or even offered a refund.

Picking up a room was very confusing. The same room was listed twice, one included breakfast and was less expensive. I accidentally picked the one without breakfast. I immediately called and email travelup, but never got a response to my email and the person in the phone told me there was nothing he could do.

I am very unhappy with my experience and plan to tell my 350K followers about this.

After Covid putting a halt to our trip for second year Me and my group requested a cash refund and only received 50%
Obviously my party are disappointed with this outcome and won't be using travel up in the future

The hotel told me that they will refund me my stay for lack of service, but they said that they will send the refund to travel up so they can issue the refund to me as they were the one who charged my card. Travel up are now saying that they have a third party that should issue my credit! I paid Travel up and no one else, and don't care who is the third party is. Don't use this service, it's a bad business

AVOID THEM AT ALL COSTS! Pay more if you have to, but do not buy through Travelup. They never provided a confirmation number beside the one saying you made a reservation with them. The hotel I booked with had no idea who I was and there was no way to prove I had paid for the room because TravelUp never gave me the real confirmation number. At this point, I have tried to reach their customer service 6 times and when I do get through they said to wait while they reached out to their suppliers and they would get back to me. Well, they never did. I am 2 days from my trip with no place to stay. I am currently waiting to speak to a customer service rep (I have been waiting for over an hour and this will be my third call in three days) to cancel it and get my money back so I can try to get a new hotel.

The website kept refreshing and changing the dates. So when I booked, the dates were wrong. The actual dates were not available. When I try to cancel the same hour, I still got charged with the $33 fee. Will not use this service again.

I booked with your company for the first time. I received a confirmation email and when I arrived from Arizona to the resort in Florida, I was advised that my reservation was canceled. The property manager told me your agency was advised in advance that there were no rooms available. I am having difficulty working with a representative from your company to resolve this issue.

I have not obtained any communication with Travel Up at all. I had my Hotel information but not any confirmation or anything else I can just walk in and be received. I was scared that nothing has been sent to me. Once I communicated with them all was fine, I was sent all my bookings and everything was fine. I had what I asked for, no complain what so ever. I had the Hotel I asked and the price too. Thank you for your services, I am pleased.

Booked British Airways flights through Travel Up, but unfortunately flights were cancelled. BA confirmed full refund sent to Travel Up, however, Travel Up will not give full refund. After weeks of no contact, I received one email saying the will take an admin fee. They updated their T&C's in February 2020 to enable them to take an admin fee (I booked December 2019), and therefore I am not legally contracted to new T&C's. They are illegally trying to give me a reduced refund and I am receiving no contact to discuss this. Awful customer service, not professional and worst of all they are abusing their customers rights. Worst company I have ever dealt with - here's to hoping I eventually get my refund back, safe to say I will never be using them again.

My husband and I traveled from upstate New York to North Carolina and stayed at the SureStay Plus Hotel in Fayetteville. The hotel was very nice and clean. Staff and guest were very welcoming and there to assist. The front desk staff was extremely helpful and their dedication to make sure that my husband and I was good is the key thing that will make us stay at that hotel again. I strongly recommend this hotel to anyone traveling to North Carolina. 5 stars is all I can rate but they deserve and 11 for going above and beyond!

I booked with them a hotel. Bellagio, Las Vegas. When I arrived after a long flight. Front desk told me that my booking is canceled. It was my and my husband's anniversary! I was so angry and tired so I paid extra to book a room at the day I arrived! Next day I called them and they told me "I'm sorry. We gonna give you a refund"
Day before my booking I emailed them is everything alright with my booking?
No response!
They gave me a refund but for such thing they should've give me a credit too! So disappointed! The worse travel company!

Costumer service is terrible with them. Took them well over a month to get back to me. Tried to get a refund due to covid related issues. I even sent them my results of a positive test and they still ended up taking the money. They replied with they will not negotiate any further and closed the case. Save your time and money, go directly to known websites.

It was easy to book! Very affordable! I will use again! I'm so excited for this trip!

I booked the Courtyard by Marriott Hartford-Manchester, CT online using my smartphone. The dates I requested were June 23/24. I entered all of my information and when I received confirmation, the dates were wrong. The confirmation was June 15/16. I immediately cancelled. Before I went to re-book, I called your customer service to ask about waiving the $18.75 fee. I was told you would not refund the amount and proceeded to assist while I rebooked for June 23/24 but from my home computer, not my smartphone. The customer service rep told me I booked in pounds, not dollars! I was so angry with the entire deal that I told her to cancel EVERYTHING. Turns out TravelUP charged me $19.11 and $18.75 for two reservations that were both incorrect. The first one with the wrong dates and the second one booked in pounds. I would like to please request a credit for the $19.11 and $18.75 that I can use on a future booking. Your consideration will be greatly appreciated.

I have paid for two rooms and they booked me for one, very shady operations!

I am now at the end of my tether. I was meant to work in Hong Kong from Feb 21st which for obvious reasons was cancelled. I requested a BA flight refund on Feb 11th - long before any emergency situation in the U. K. am email told me they had processed it and it would take 6-8 weeks for a refund. It is May 13th and still no refund. I have escalated the case through Resolver but that takes time between communications with the company. I am furious with this dreadful company, I must have been at the top or near the top of the list for refunds as everything was still flying as normal except in China and HK. How dare they keep my money and presumably blame BA for not refunding to them. In this current climate I simply cannot afford to lose nearly £700. Where is honour, honesty and morality. I booked and paid in good faith. Can anyone tell me what else I can do to get my very hard earned money back? I would be so grateful. Thank you.