TravelUp

Booking was easy, checking in was a challange; the payment had not been made to the hotel. After a phone call to the phone number on the website, we were able to get the representative to work with the other half to get the hotel the monies. About 20 minurtes and it was resolved.

We booked through Travel Up on June 7th for a room in Rapid City, SD for June 25-27. I received an email from Travel up on June 22 asking us to basically respond on how they did. I thought I would wait until we arrived. Upon our arrival we were informed our room had been canceled on June 9th. And the room had been paid for upon our reserving it. Thank goodness the hotel had one room available. DO NOT USE Travel Up! We will get our money back!

I have been waiting for 8 months for a refund on a flight I booked through travel up. The customer service is APPALING! Numerous times your customer service teams have put the phone down on me or put me on hold never to return. I never received my e ticket and have not received any communication regarding my refund. I have a wedding to attend which I need to rebook flights for and it seems I am going to have to fund this out of my own pocket and right off the £600+ that I gave them for my BA flights last year. Disgusting! If I could give them no stars I would!

Very easy reservation booking and pleasant stay. The hotel was under construction which created a slight inconvenience an alarm for Presidents' Day all in all.

It is very hard to get in contact with this company. The phone number listed does not work. There is an option for email, but as of yet(5 days), I have not received a response.

I am still awaiting my e-tickets after 24 hours. Your site is overall easy to use, but your customers would feel a little bit more comfortable knowing their seats are locked in.

This company should be avoided at all costs. They try very hard to not pay back legitimately owed money and taxes and their customer service is worse than appalling. Use any other company, please.

False advertisement hotels don't look like the pictures it'd no refund on disgusting rooms they don't care or call back to resolve anything because they've gotten their money already

Terrible, poor, appalling, customer service ever! Regret booking flights with them! Can't believe I trusted them again for the second time!

Staff need to be trained immediately!

I have booked with travel up more than 24 hours had gone but my booking is not yet in my hotel system. They can't find my name and booking reservation. It should be on line so as to link immediately.

Terrible customer service. I spoke to 3 different people, they were rude. Placed you on hold for over 15 min and then Basically said we'll email you. Which they never did.

They made me a best romantic holiday I have ever had in my life!
I want it happen every month, but unfortunately it cannot.
The service was really fast and professional.

Terrible company. Unreliable, dishonest, and horrible customer support. Last year we found a hotel close to our travel destination and booked through TravelUp two months in advance - we received a booking confirmation. A few weeks before our trip, we phoned again to confirm a second time. THREE days before our stay they cancelled the hotel with no reason given. In the middle of our vacation we then had to spend almost a full day contacting them and being transferred back and forth between calls, only for them to ultimately say the best they could do is a different hotel, significantly farther away, for almost $900 more. We pointed out to them that their terms and conditions clearly states financial reimbursement if they cancel without reason, but they refused to pay even a cent (various people told us some nonsense about how a manager has to approve this, and they'll tell a manager to message us, only for no message to come). Ironically, when we contacted the hotel directly, the price they quoted us was $600 cheaper than what TravelUp was offering.

Terrible - this "package deal" is more of a hassle than anything I've experienced and not worth the "cost savings" as it cost me ALL morning on the phone trying to change my trip yesterday, subsequently cancelling completely today - another 2 hours on the phone. You make it IMPOSSIBLE to understand your people when they speak, the call quality is AWFUL and I'm annoyed.

The online booking experience was very easy and all instructions were clear. Immediate email confirmation and reservation related details received timely.