Now, I don't expect a refund if they cannot rebook my hotel room but at least a credit for the $550 I paid upfront for the room. Traveluro like most sites now makes it difficult to actually make any changes and they don't offer any assistance when I came down with Covid. I chose not to travel and infect people but traveluro offers no consideration for these circumstances, they are just happy to take your money and offer no support. I would be careful booking anything through this company.
I made a reservation to travel North by car to care for a sick parent. They unexpectedly passed away before I left and had to cancel to fly North instead. I called Traveluro to cancel my hotel reservation within their stated free cancelation time frame just to get an email stating they have a strict no cancelation policy. Here is their site stating free cancelation. This company is NOT legitimate and goes against their word.
This is the most horrible company the government should shut them down! They are scammers and the people that work for them should be ashamed of themselves! Don't use this company steer clear! They lie cheat and steel peoples money!
As this site is well reputed, we showed up & the Traveluro's card was declined, forcing us to pay for the reservation ourselves (essentially double pay). Additionally, we were unable to contect Traveluro's customer service. Wish there was a -5 star rating for these jokers - borderline thieves with a core competency strength in buffoonery & incompetence!
Don't ever ever ever use these people, my name is Cody Boatner and this company is nothing but thieves, I'm calling the better business bureau. If you got any questions email me *******@icloud.com I have everything documented. The police were called on me after booking with this bull$#*! company!
March 10,2023 I arrived in Cancun exited for my hotel stay I booked with traveluro.com. Ready to check in and was advised there was no reservation made with the booking number. Tried calling customer service to no avail. No one answered. I tried numerous times. Nightmare experience. Never EVER use Traveluro.com!
I made a reservation for $400 per night and got COvID four days before the reservation. I called customer service multiple times and emailed customer service and never received a response. I'll fight this with the credit card company.
Came to Hotel- confirmation number is too long. Now I am stuck in a car for 30 minutes, waiting for email with correct verification number. I have to be at work in a few hours, I am exhausted. This is unbelievable. I think it is a scam.
I booked a room with this site and needed to change my check in Date they would not change it for me are even give me a refund they took my money with no other place to stay I highly recommend not to use this site to book a motel room horrible
Booked thru travel euro. Arrived at hotel with confirmation from travel euro no room available. Attempt to contact travel euro hours wasted. Finally talk to someone they inform me once they complete investigation them it'll be 10days for refund.
Answer: They don't honor the insurance they offer through their website they want they won't let you change dates I probably won't do anything for you very piss poor customer service
Answer: They offered the biggest discount and even offered low cost insurance on the reservation
Traveluro has a rating of 1.4 stars from 422 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Traveluro most frequently mention customer service, credit card and hotel room. Traveluro ranks 431st among Hotels sites.