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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 375th among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
I have been a VIP member with trendsgal.com for a few months now and they are a really good company to order from. Sometimes orders may take linger than usual to get delivered but their customer service is very good at replying to all of your concerns. I would definitely recommend them to anyone who wants good quality items at reasonable prices.
I ordered 17 items from here and loved 16 of them. One was too small on me so I gave it to my daughter. Other than that, I had no problems whatsoever with this site. Fast shipping. Got here in 4 days which was awesome! Definitely buying from here again!
Tip for consumers:
Be sure to check the size charts. Not all of them are the same for each item.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
Excellent customer service! I keep coming back here to shop as I know that if I ever have any problems I can always contact the great customer service team at trendsgal! I have only had one small issue with a products quality and was refunded straight away! I love the products they have and would highly recommend this site!
Dear Becki B.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Ordered and credit card was charged on 10/23/16. Never received, website shows no order history. Customer service said to "check with post office" and provided an invalid tracking number. So frustrated!
Dear Darla R,
Thank you for notifying us of your complaint.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Trendsgal Customer Service Center
I had ordered all kinds of stuff and never received it and had never got my money back plus you can't contact customer service because there is none... $#*! this place serious don't buy anything from these dirty $#*! low lifes. They are scum bags
DearChris d.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
This was my first experience with TrendsGal and was a bit doubtful but came out very satisfied. Items were received before the due date. Very good prices. Lovely clothes which do not need any alterations.
Dear Marvic R.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
They make you PAY for a tracking number, which of course most people are going to say no to, and after that it's over. The order disappears. It says I never bought anything but they took the money off my card. Stay away from them
Dear Hope R.,
Thank you again for bringing these matters to our attention.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number so that we can resolve this problem for you.
Kind regards
Trendsgal Customer Service
Don't not order from here! Wow! It seems like everyone is having the same issue as me, I paid for the 3 day shipping an it has been weeks! I still haven't received my things! I'm going to report this website!
Dear Bri c.,
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address registered on our website so that we can check the order for you?
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
Ive ordered a couple things without any problems. Sure it takes a while for you to get your items but different shipping speeds equals lesser time. I don't mind shopping with them because there clothes are better quality than most sites Ive shopped on including shin etc. I visit every few months because they have something different that sparks my interest. I cant complain about shipping because they are coming from china.....
Dear Barbra B.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
Correspondence had but no receipt of order after over a month. PayPal dispute opened and fraud action case to be opened if order is not received or refund made with immediate effect. Thank you for your reviews and support. Nikki
Dear Nikki w.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
Ordered bathing suit, leggings, and shirt in June. All of the articles were falling apart and were too small even though I followed their recommendations on the site. I'm not a big girl! I sent the items back but still haven't received my refund. Do not purchase from this site. You will probably never get your money back. In addition they make you pay return shipping which usually costs just as much as the product.
Dear Carrie F.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Please be assured that we will refund you if we receive the parcel and it may take a little longer from your country to our company.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards,
Trendsgal Customer Service
First, I am impressed by the customer services. They improved it a lot.
I have read many of the reviews here before buying, and I don't understand why their experiences could be that horrible. Now is my real review here:
Pros: 1. Cheap and great selections. Sometimes you need to scroll down a little bit and read the description carefully before buying. Always choose the product with more than 10 items in stock so that the processing time can be fast.
2. Customer services. They responded me within 24 hours, and checked with the order fast as well.
Cons: Shipping is always a problem. Mine takes 14 days to arrive. However, with this price, I don't complain, and I understand the process since the product is shipped from China.
Overall, my experience is fantastic. I just put another order in and it has already been shipped!
Dear Yi S.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center
The items received took a long time to ship to me in the USA. When they did come, they were actually very cute and decent quality for its price point. However, the sizes were totally misrepresented on the website. Sizing charts stated 33 inch waists and 42.5 inch hips for 2XL articles. However, the products had a hip of approximately 26 inches!
When I contacted Trendsgal about my products received (including pictures with rulers, like they requested), they did not offer a refund, stating my articles are not covered under warranty. I am a frequent online shopper, and this is literally the first time I have EVER had to contact my credit card company to dispute with a merchant.
I would never recommend buying from them unless you like the essence of surprise with sizing.
Tip for consumers:
Based on the products I received, I would not recommend shopping with this merchant unless you are under a size US 4.
Dear Carly V.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please check our warranty and return policy http://www.trendsgal.com/warranty-and-return/
"Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories."
Please rest assured that we will contact you to offer more details.
Thank you very much for your cooperation.
Kind regards
Trendsgal Customer Service
I ordered ONE fitted dress on September 13 and it is December 26! I have not yet received my package! I've submitted various ticket complaints and there has been no solution! I will get this site shut down and out of business for fraud!
Dear Audii E.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
Last spring had horrible experience with trendsgal they are the worst website to buy anything from. Took several months to receive my stuff. The tracking system is fake. Im happy to see others are reading our reviews and moving on to honest and customer friendly websites instead of trendsgal. By the way by the time I received the cheaply made clothes, the sizes are not right. Bought 5 shirts now use them all as rags for around the house! Thank you sitejabber for getting the word out just wished I knew about you before placing that order with trendsgal...
Dear Shawn d.
Thank you for your comment.
After checking, your order has been delivered sucessfully on date June 3rd.
You can track on http://webtrack.dhlglobalmail.com/.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
Trendsgal Customer Service Center
So I received an email on 8/4/2015 that my package was shipped and here I am today 8/25/15 still waiting for my order. I did use standard mail which set the expectation I should receive it within 6-25 business days. Is this a normal wait time? I cannot track my package and cannot even reach anyone in customer service... contact numbers do not work. Anyone have suggestions please?
Does anyone know how to get in touch with their customer service reps? I never received an email containing my order number or anything. I feel like I was upped off! I wish I had read these reviews before trusting the website.
Dear Alexis C.,
I want to start by apologizing to you for the inconvenience.
Would you mind providing us your valid order number or registered email? Please kindly check your Spam or Junk emails for the order number related to trendsgal.com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Thank you very much for your important feedback.
Best regards,
Trendsgal.com
Trendsgal.com is scam. Please do not purchase anything from this website or company. It's so bad that you can't even track down your purchases. Now I know it's my fault because the prices seemed to be to good to be true. I hope I able help someone out there. Be careful of these fake companies
Dear Ruby s.
Thanking you for notifying us about the issue.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check it.
We very much regret that the inconvenience has occurred on you.
Kind regards,
Trendsgal Customer Service
Trendsgal writes reviews to make themselves sound good. I placed an order months ago and it is still supposedly in China. DO NOT ORDER. The customer service is terrible, they use a magic jack as a phone and those tickets are not even read and dealt with. Don't waste your money.
Dear Hannah G.
Thank you so much for your feedback.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
Could you please refer to your ticket?
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
I have purchased several upon several items that I could not find anywhere else with these given prices.
There are several different ways to make sure you purchase the correct size. There is a measurement converter and the reviews submitted by other satisfied customers help determine whether the item is a good buy for you.
Only one of my many orders did not include one item. Immediately I was contacted by customer service to choose another item to replace what I had not received in my order.
I would recommend anyone as there's something for everyone!
I hesitantly ordered after having read reviews but figured that for the price (SO cheap) if things went pear-shaped I was really not that out of pocket.
Received order confirmation but never received any tracking email. My top arrived within a fortnight (to Brisbane) and it's absolutely fine. Better quality than I was anticipating and even a bit too big as I ordered a size up than I normally would. Still wearable though!
I will definitely order again - thanks!
Dear Jill D.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I'll admit, I read tons of reviews about TrendsGal. Ones claiming that their packages didn't come in and the clothes were too small. So, I was a bit nervous and skeptical about ordering from the site. From reading those reviews though, I ordered one size bigger than I normally get. Granted, I really only ordered shirts, rings, and 1 or 2 pair of jeans. However, everything that came in fit perfectly! My package was here within 5 days. (I chose expedited shipping because it was surprisingly cheaper.) They did send 2 packages, so one of my packages came 2 days later, but they are shipping from Hong Kong, so I believe there are some weight limits and such when shipping from out of country. When I e-mailed them curious about where my second package was, they responded within 24 hours very kindly! So, my experience with TrendsGal has been an excellent one and I will definitely be ordering from them again in the near future!
Tip for consumers:
If you are ordering from this site, I suggest getting one size up than what you normally get! Other than that, everything fits accordingly!
Trendygal, please get my order to me in a decent amount of time. All of these negative reviews are making me nervous. The clothes are so pretty and the prices are great. If Im not let down by month long or more delivery times then theres no way I wont order again.
Dear Jordan J.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Liba O.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center