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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 357th among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
I ordered 8 items, 2 arrived. I called, surprise... No Answer. I emailed support and they said get my money from DHL which is their delivery service. I did not contract with DHL! Do NOT BUY FROM THIS RIP OFF COMPANY!
Dear Jeanette N.
We regret any inconvenience or frustration that your experience has caused you.
We feel very sorry for this situation and your parcel may be lost on the way. Please note that we did ship your items and the loss is responsibility of the shipping company. However, we are willing to share the loss with our customer and ask for compensation for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards,
Trendsgal Customer Service
I ordered my items oct. 1st 2015 and received it today October 20th. Out of the 5 items one was semi decent! Everything else looks like a amateur with cheap material taste sewed the items.
OMG I SHOULD HAVE LOOKED AT THIS FIRST BEFORE I ORDERED! I JUST ORDERED $100 WORTH OF ITEMS AS A VIP MEMBER FRIDAY. PAID ANOTHER $10 FOR THAT AND FOUND OUT THEY ARE CHARGING ME MORE THAN WHAT WAS TOLD.// BY THE TIME I CHECKED OUT MY TOTAL WAS $72. BY THE TIME I FINISH CHECKOUT MY TOTAL WAS 113$. WHICH IF I PAY $40 FOR SHIPPING I EXPECT SOME TYPE OF NOTIFACTION. AND NOW THAT I SEEN THESE REVIEWS I WANT TO CANCEL MY ORDER BUT IM AFRAID THEY ARE GONNA TAKE MY MONEY. WITHOUT GIVING ME MY CLOTHING. I WORK HARD FOR MINES,, AND DONT HAVE TIME FOR COMPANIES. ALL THA WAY THE bLEeP IN CHINA, KOREA, HONG KONG OR US TO BE PLAYING WITH MY MONEY. PERIOD. IF SOMEONE HAS A NUMBER THAT I CAN USE TO GET IN CONTACT WITH THEM THAT WOULD BE GREAT BECAUSE THIS IS JUST RIDICULOUS!
Completely aweful it been a 2+ weeks and still haven't received my package they don't even know where it is! DONT Shop from this site complete rip off
Dear Junia C,
We regret that you are having issues with the size of our items.
After checking, we have received your payment on date Jan 10th and shipped out on date Jan 12th.
Now it has been delivered sucessfully.
You can track on http://www.myib.com/tracking/.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Trendsgal Customer Service Center
Im not sure how clothes are yet, but theyre wigs are pretty nice looking: 3
Also, the shipping came earlier then i expected, so i cant complain really.
I ordered three items from this site in September, and they never came! I was very patient, because the website does state that the orders can take a while to arrive, but almost a year later I have no items! The website makes it EXTREMELY difficult to contact them, and I have done so multiple times. I never got a response or refund. DO NOT ORDER FROM HERE, just don't risk losing your money! Sad that I wish I could rate this buisness negative stars!
Tip for consumers:
DO NOT ORDER! Save the money and your time and buy from trustable/leading company.
Dear Gwen,
We're sorry that you haven't received your parcel for so long time.
Customers are able to contact us via support@trendsgal.com. We will reply and solve problems within 24 hours.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your understanding.
Best regards,
Trendsgal.com
I placed an order on Dec 21,2015. It's Jan 28,2016. I haven't received anything. Will never order again. You have been warned... With all the 6's in my order number, I think my package went to Hell.
Dear Tiffany E.
First, we offer our sincerest apologies to you for this inconvenience.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We have sent you an email with details, please check it.
Thank you so much for your important feedback.
Best regards,
Trendsgal.com
I should of known better. I ordered 9 items. My total was $50 and change SHIPPING COST $30 AND CHANGE. OMG right. Received items to find one was ripped thread was coming UNDONE AND SIZES ARE WAY WAY WAY TOO SMALL. 3xl is a size large in America sizes ladies. I called customer service and the rep spoke broken english. Couldnt understand anything that was said. UGH WASTE OF MONEY TIME AND ENERGY. THIS IS THE WORST SITE. GO TO TORRID AT LEAST THEIR SIZES ARE CORRECT...
Dear Amanda P.
I want to start by apologizing to you for the inconvenience.
Would you mind sending us your valid order number or email address so that we can check the order for you?
Thank you for your cooperation.
Kind regards,
Trendsgal Customer Service
The dress I ordered says it is an XXL! Right... for a very thin midget... maybe! I cannot tell you in words how disappointed I am! These dresses were for my wedding and you have ruined it!
They cancelled two orders without justification and had extremely poor customer service, and even contacting them through email and getting a response was a pain! My advice: DO NOT USE TRENDSGAL! THEY SUCK!
Dear Adam B,
We are sorry for the misunderstanding.
Your order was held for a standard anti-fraud check by Trendsgal.
In order to protect our customers from online fraud, we conduct random identity checks from time to time.
However we haven't got your reply all the time, the order needs to be cancelled first.
For more details, we have sent message to your email.
Could you please check it?
Many thanks,
Trendsgal Customer Service Center
They have the cheapest stuff to buy, i bought my stuff it took exactly the same time they said it will arrive to get to me. There customer support was supportive, what I found out is that you have to be patient to understand who is replying your questions or stuff like that.As a matter of fact there products is EQUAL to the price tag even better as the case may be. I AM A SATISFIED CUSTOMER AND WILL BUY MORE. No scam, no game, it's real Fellas.
I purchased 3 plus size dresses with TrendsGal, taking into account that everything runs a bit small. So, I ordered my dresses a 3X even though I wear a size 16w. (2x) The dresses arrived looking cheap and flimsy and way too small. One of the dresses on the website appeared to be a top quality formal dress, made of taffeta, and fit to wear to a nice ball or formal dance. But when it arrived, it was thin, cheap, shiny, satin.
Then when I tried to return it, stating it did not look like and pic AND was too small, they only wanted to give ma a partial refund. Huh that's a rip! They would be getting the dressed back and keeping part of my money too.! Ladies, just save yourself a BIG HEADACHE and DONT SHOP HERE! The photos are all photo-shopped up! The quality is low, the fabric is thin and cheap and face it, we should probably buy AMERICAN any.
Dear mrs F.,
We regret any inconvenience or frustration that this issue has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Trendsgal account and answer to us?
We appreciate your valuable feedback.
Kind regards,
Trendsgal.com Customer Service
I KNOW YOU ARE LOCATED IN CHINA AND REALLY I DO NOT CARE ABOUT YOUR LOCATION. I CARE THAT YOU DO NOT DELIVER ON WHAT YOU PROMISE. I ORDERED ON THE 17 OF OCTOBER 2015 AND IT IS STILL SHOWING PROCESSING IN YOUR SYSTEM.NO EXPEDITED SHIPPING AND NO RESPONSE TO MY EMAIL. WHEN I CALL YOUR NUMBER ON THE WEBSITE IT SAYS MAGIC JACK NUMBER IS NO LONGER AVAILABLE. YOU GOT YOUR MONEY WITHIN 48 HOURS. I CAN FIND A SITE TO SEND ME CLOTHES FROM CHINA AND NOT BOTHER WITH SCAMMERS LIKE YOU.
Dear Patrice W.
Thank you so much for your important feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Please leave your order No. Here. Hope we can resolve the problem soon.
Kind regards,
Trendsgal Customer Service
I just want to talk to the owner of someone in charge of this damn company! I ordered a month ago and its still not here! Where is my $#*!? Seriously. I will sue if i don't get my items
Dear Hakeem M,
We are sorry to hear that you are having issues with regards to your delivery status.
After checking, your parcel is in normal transit now.
You can also track on http://www.myib.com/tracking/.
For more details, we have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Many thanks,
Trendsgal Customer Service Center
I havent gotten my order and it's been past 3 days! Horrible shipping and I really do hope I can even get my items I ordered! Do not shop here if your looking to buy something that will ship fast.
Dear sophie j,
Thanks for your valuable feedback.
We have shipped out your parcel on date 2016-08-01, it's in transit now.
Since you have placed the order with Flat Rate Shipping, the shipping date is within 8-15 business days.
You can track it on http://new.17track.net/en.
We have sent you detailes by mail. Could you please check it?
Best regards,
Trendsgal.com
I too ordered soemthing on 11 nov 2015 and havenot recievd my order yet. I dropped mails, raised ticket and got replues,,, i also asked to cancel the order and refund money, they denied. So by till date,,, no order recieved. No money refund. Nothing. A big time fraud...
Dear Preeti R.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
THE SIZES WERE ALL WRONG, WAY TOO SMALL. TRIED TO RETURN THEM, THEY OFFERED A 6% COUPON AND THEN WHEN I TRIED TO USE IT, THEIR "CUSTOMER SERVICE DEPT." TOLD ME I COULDN'T USE IT ON SALE ITEMS. IT SO HAPPENS "EVERYTHING IS ON SALE AND MARKED DOWN." THIS WAS ONLY THROUGH EMAILS AND TOOK 3 WEEKS FOR ME TO GIVE UP, AND PHONE NUMBERS ARE BOGUS! I FINALLY JUST GAVE UP.
Tip for consumers:
DON'T BUY FROM THEM JUST BECAUSE THEY ARE "CHEAP." YOU GET WHAT YOU PAY FOR!
DearJESSICA W.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
ITS BEEN AN AWESOME EXPERIENCE WITH TRENDSGAL OVER THE PAST YEAR. I WAS BEING UNEMPLOYED FOR QUITE A WHILE AND GOT MYSELF TO BEING A BUSINESS OWNER, RUNNING MY OWN GIG, CHASING AFTER MY DREAMS YET MADE IT CAME TRUE. NOTHING BEATS THIS FEELING AS OF THIS MOMENT. BEING SELF EMPLOYED AND BEING YOUR OWN BOSS. OFF COURSE, IT DOES REQUIRES A BIT OF TIME & COMMITMENT. THIS WHOLE EXPERIENCE WITH TRENDSGAL HAS GOTTEN MY FOOT IN THE DOOR WITH THE FASHION INDUSTRY, AS OF A BEGINNER. I WOULDNT HAVE DONE IT OR CHOSEN OTHER WAY WITHOUT TRENDSGAL. NOTHING BUT POSITIVITY AND GOOD VIBES. THE BEST HAS YET TO COME & LOOKING FORWARD TO A BETTER DAY, A BETTER OUTLOOK WITH THE FASHION INDUSTRY... I AM HERE WHOLEHEARTED WITH TRENDSGAL!
I bought 4 dresses from trendsgal. I have to say: Lovely dress. Perfect cover up dress or can be worn as a summer dress. Looking forward more cooperation!
I'm female and a junior in highschool and my family has been going through financial issues, so I decided to check out 'Trendsgal.' I was stunned when I saw their cute clothing for cheap prices, which made me skeptical. But, my boyfriend went ahead and bought me what I wanted anyway. The package came in with all 13 items in 1 week when i asked for 30 business days, which were shirts. 2 out of the 13 did not fit which didn't surprise me at all. Everything that did fit was SUPER CUTE! I went into tears I was so relieved! They came pre-packaged into one big package. The thing that scared me the most was the negative comments. Everyone was upset about the "cheap" fabric. The fabric on the things I got is extremely soft and looks like anything I'd buy in a high paying clothing store... so I'm a bit confused about that. The clothing did smell bad but not extremely terrible, only 1 shirt was pretty damp when I opened it but it was nothing to worry about. I got better than what I expected and I'm VERY thankful and happy! Purchasing from Trendsgal was well worth it!
Bought the Sexy V-Neck Long Sleeve Cut Out Spliced Women's T-Shirt, I love how it looks, I might Tailor the bottom so it won't look so flowy. Very flattering. I usually wear small in US but M in Asian size for this shirt fits perfect
Never received my order. I'm giving it a week and I'm calling the police. Also submitting a stop payment at my Bank! I've tried several times to contact this company. ALL PHONE NUMBERS ARE MAGIC JACK MADE UP NUMBERS DO NOT ORDER FROM THIS COMPSNY@
Dear Anika,
Thank you for your reply.
We have received your payment on date Mar 6th and shipped out on date Mar 9th.
It's in transit now.
You can track on http://www.17track.net/en.
We have messaged you regarding your case. Please login to your account to reply to us.
Trendsgal Customer Service Center
They would not allow me to return these really ugly boots that dont fit. There is no way to reach them. I tried and tried and gave up exasperated! Stay away from them! They are horrid!
Dear Cindy B,
Thank you for your feedback.
Please check our warranty here http://www.trendsgal.com/warranty-and-return/.
I have checked that our colleague has offered you the solution already without returning items.
We have sent you a message and kindly ask that you reply to us via a ticket.
Many thanks,
Trendsgal Customer Service Center
Order NOYour Order GG************** shipped out September 22 and still nothing but my friend ordered same thing day later and received hers and we live in the same town. Can you tell me where my order is?
Dear Kim G.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear angela w.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service