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  • TrendsGal

TrendsGal

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Overview

TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 362nd among Fashion Jewelry sites.

  • Service
    116
  • Value
    106
  • Shipping
    113
  • Returns
    71
  • Quality
    105
45
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How would you rate TrendsGal?
Top Positive Review

“Very satisfied customer”

Liba O.
9/20/17

Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again

Top Critical Review

“Mermaid blanket”

noreen l.
1/4/17

I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?

Reviews (876)

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Reviews that mention popular keywords

customer service (177) order number (31) credit card (27) phone number (25)
Thumbnail of user meghanm12
1 review
9 helpful votes
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December 1st, 2015

I love trendsgal! They sell the cutest stuff that you would not be able to find in any department store and the prices are great! Shipping is a little slower than typical, and some of the sizing is smaller, but definitely the pros outweigh the cons. I keep hearing about negative experiences others have had, and I'm sorry to hear that, but my experiences have been the exact opposite. Since I found this site I don't ever plan on shopping in a store ever again!

Thumbnail of user kylerp1
1 review
3 helpful votes
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August 1st, 2016

I bought $40 worth of stuff, including shipping, and i payed A LOT for it to be shipped in a couple of days, so that I could get it in time for my vacation, but they just sent me an email saying it would come within 25 days. Just recently, Trendsgal emailed me, apologizing for any shipping malfunctions, and generously gave me a complete refund on what i payed for shipping. I'm still pretty upset that i won't have them on vacation, but at least they made me feel better about the situation. I will definitely visit this site again, only without high exceptions.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear kyler p.,

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal.com again soon.

Many thanks,

Trendsgal Customer Service Center

Thumbnail of user cassiek5
1 review
2 helpful votes
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August 13th, 2016
Verified purchase

So far I have had a phenomenal experience using TrendsGal. I have ordered a few items from their site and can see my self buying more in the foreseeable future. From clothing to jewelry bedding or bath they have a little something for every one do to the wide rang of styles. The shipping is some what timely taking between the listed time to around four plus days. But with that being said, each time I have receive my items they have arrived in pristine condition. So a little more time spent on receiving my package intact is not that bad of a trade of. The only draw back of TrendsGal is the fact that most of their clothing do tend to run small. So it is wise to size up 1-3 sizes or go off of the provided measurements to assure a proper fit. Over all I feel that TrendsGal has a wide range of items and styles for an amazing deal.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Cassie K.,

Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Trendsgal Customer Service Center

Thumbnail of user cynthiay3
1 review
1 helpful vote
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May 7th, 2016

I ordered 5 items april 11,2016 n still haven't received anything... i tired to contact customer service support. No answer over the phone and on top of that the number they have just rings i get the same thing no matter when i call... so next i tired to live chat with them... that didn't work. This is some bull$#*!...

* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Cynthia,
Thank you for bringing these matters to our attention.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
We have contacted you with the tracking information, please check and offer us the detailed information.
We would like to offer my sincerest apologies to you for the inconvenience.
Best regards,
Trendsgal.com

Thumbnail of user jaimet5
1 review
5 helpful votes
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April 2nd, 2016

I have ordered from trendsgal 3 times and every time I have received exactly what I ordered in a timely Manor. If your curious about this site give it a chance and don't listen to the numerous bone heads who probably don't check the sizing charts, give proper addresses or correct credit card info. Common sense is a dying thing.

Thumbnail of user makeshiad
3 reviews
2 helpful votes
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June 18th, 2016

Trendsgal delivered with accurate and on time delivery as they always have. I've never had a problem with them and the products are exactly what I expected and more. The prices are unbelievable and definitely worth shopping with for future purchases of almost every product you could ask for. I'm so glad for learning about Trendsgal and consider me loyal customer every chance I get to shop online.

Thumbnail of user shawntrayw
1 review
4 helpful votes
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March 29th, 2016
Verified purchase

My items came super fast! The quality is awesome! I am so in love with my purses I've only had them a few days and already I'm getting complements! The seller has great communication and answered any questions I had! Will be ordering from them again!

Thumbnail of user bridgetp4
1 review
1 helpful vote
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September 19th, 2015

OK, so I am normally skeptical about buying clothing online, but trendsgal is really awesome. The quality of the clothing I had bought is high. The sizing can be a bit off but still wearable.
They also have great customer service. I ordered two skull wallets and they tried their best, but notified me they could not send them. They allowed me to get either a full refund or store credit; I chose the credit!

Tip for consumers:
Some XL might be too small and some might be 2XL. Be careful with the sizing because it can either be a size smaller or a size larger! I personally can still wear the dresses that are slightly different.

Service
Value
Shipping
Quality
Thumbnail of user ashlyj
1 review
6 helpful votes
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October 24th, 2015

I ordered 5 things and got 4. The other item was sent a week later due to being out of stock! Took 20 days but all the lingerie I got was worth the wait! I'm a size xs-s and everything was one size and fits me perfect! The quality is good it isn't perfect but then I have bought things from Victoria's Secret that fell apart. So time will tell. For what I paid.$2-6 each item I am VERY happy with what I got and will be buying from them again!

Tip for consumers:
They are in China so it takes time!

Service
Value
Shipping
Quality
Thumbnail of user briann286
1 review
2 helpful votes
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January 11th, 2017
Verified purchase

I didn't know what to expect when I first visited the TrendsGal website, but I am sure happy that I found them. They have so many items and accessories at very great, affordable prices. I highly recommend using their services because I will be continuing to use them myself!

Service
Value
Shipping
Quality
Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Brian N.,

Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Trendsgal Customer Service Center

Thumbnail of user sabrinal8
1 review
6 helpful votes
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January 8th, 2015

Awful! Horrible customer service! I signed up for the VIP option and paid $9.99. When I went to complete my order the shipping cost more than my items. I decided not use this website. When I asked for my money back (as i will never be using the website) they basically told me too bad. I would never order from a site that does not care about good customer service. They certainly do not care about how they treat their customers and only care about getting their money. I mean, how dare they refuse to give me my money back! They pretty much stole from me! I asked for my money back literally about 10 minutes after i paid it! Everything is operated in Asia. No one even speaks decent English. I'm aware of the items they sell and you can get the same items for cheaper on other sites. Do yourself a favor and move on! Don't waste your time with this ghetto site!

Thumbnail of user emilyf20
1 review
2 helpful votes
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October 20th, 2015

I ordered my stuff August 4 2015. Today is October 20 2015 and i still dont have it. I paid over 35 dollars and got NOTHING! I have been goin back and forth with them and they just keep replying with the same thing. "Check address" "check post office" thats all i can get out of them. I know the prices are cheap but really 9 times put of 10 you dont get your stuff. I will never use this website again nor will i recommend it!

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Emily F.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Please leave your order No. Here so that we will send you an email about the details.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service

Thumbnail of user jessicaw74
1 review
3 helpful votes
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November 11th, 2015

I paid for my items but they have not been shipped two weeks later and yes I got standard shipping and I'm fine with waiting but you can't even get it out. Will never order again and I got a lot of stuff. They suck go to wish. SCAM

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Jessica W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please rest assured that we will contact to your expalin it for you.
Thank you for your support and patience.
Kind regards
Trendsgal Customer Service

Thumbnail of user jamies79
2 reviews
9 helpful votes
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October 30th, 2015

I ordered my items on 08/22/2015 and was told 4-6 weeks on shipping, here it is 10/30/2015 still no package. Keep getting the run around about our postal service being the issue, but the tracking number is fake. I am so aggravated I just want my money refunded now.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Jamie s.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service

Thumbnail of user nicoled46
1 review
3 helpful votes
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January 3rd, 2016

Disgusted. The sizing was incorrect and the material was ridiculous. I bought 5 dresses. I ended up paying with postage $20 per item roughly and they were thin, poorly put together and I would never purchase from this company again. Unsure how a business can operate with products like that! I cannot wear even 1 of the 5 dresses. These images were clearly copied from other websites. I would like a refund but I refuse to pay to return these items they are not worth the postage packet.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Nicole D.
Thank you for taking your time to write your review.
We have offered the measurement online, you need to check before you place the order.
We have taken care of your complaint and offered a resolution via the ticket center.
We offer my sincerest apologies to you for the inconvenience.
Kind regards,
Trendsgal Customer Service

Thumbnail of user jessieb43
1 review
0 helpful votes
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January 20th, 2016

I had been quoted 10-14 business days after shipment to receive my order. It has now been 22 business days and I still have not received it. What concerns me most is the customer service. I created a "ticket" voicing my concern and asking about my order. It takes at least 1 business day to get a response and I was basically told "don't worry I'll get it eventually however there's no tracking number so who knows where your order is." I asked for a refund of the product and they simply avoided the request. So unprofessional. I also left a review on the item that I ordered stating that I was not happy because I never received it even though it has been well past the date I should have. The review is not shown because they only post good (and possibly fake) reviews. The website is misleading, difficult to communicate with and over all a big waste of time and money.

Service
Shipping
Returns
Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Jessie B.,
Thank you so much for your important feedback.
Your order has been shipped out on 2015-12-21.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
We have offered the detailed information on the email, could you kindly check the email?
We very much regret that the inconvenience has occurred on you.
Kind regards
Trendsgal Customer Service

Thumbnail of user cindyb121
2 reviews
11 helpful votes
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January 30th, 2017

My order was promised by Christmas & did not arrive until January after I paid extra for shipping. All of the clothing was extremely small, unfit for an average human & could not return without incurring large shipping cost. Blanket was unraveled & had to endure multiple emails with customer service for a refund. It was a nightmare!

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Cindy B,

We wish to apologize that you are having sizing issues with our products.

We at Trendsgal provide a clear and easy to use size chart below our item description on all our product pages. We ask that customers use their correct measurements compared to our chart to check the correct size before ordering.

We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.

Thank you for your feedback, it is always well appreciated.

Many thanks,
Trendsgal Customer Service Center

Thumbnail of user lungd
1 review
1 helpful vote
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April 19th, 2016
Verified purchase

I bought a lot of things from Trendsgal. The clothes are especially cute and they are not expensive. You can choose from a variety of styles. Their customer service is excellent. They responded to my questions and concerns very quickly. One thing I liked the most this website is that the shipping is faster than other online shopping websites I used. Believe me. I do online shopping all the time so I know how things work. Overall, I had a great experience with TrendsGal and I will be shopping more.

Thumbnail of user harrietd3
1 review
3 helpful votes
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November 17th, 2015

I have a special Christmas event forthcoming and late one evening I was online and ran across trendsgal; the outfit look really nice online and I should have been more cautious. But I've been had; the dress actually look like a night gown. Thin, Cheap, Polyester. Please do not order from this site you will be very disappointed. I have a black dress that I'm willing to give to someone and it smells

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Harriet D.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.trendsgal.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Trendsgal Customer Service

Thumbnail of user tinah57
1 review
2 helpful votes
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January 28th, 2016

Hello I ordered something in November of 2015 and still haven't received anything yet. I have tried contacting them multiple times and have not received a response. I am very upset as these were going to be gifts for people and they did not receive anything due to this website lying about their service. If I could give them negative stars I would.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Tina H.
Thank you for notifying us of your complaint.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Trendsgal.com

Thumbnail of user allied11
1 review
4 helpful votes
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December 17th, 2015

Seriously? I had seen the reviews and despite more negative than positive ones, I decided to shop on your site and I had a big checkout with 12 items that came out to about $75. Now I am NOT one to spend that much online but that many things for so cheap, how could I not? Well it didn't take me long to figure out how I "could not." I went to checkout and confirm my order and the freaking shipping price is $45! So much for "cheap" clothes! Maybe you should advertise your outrageous shipping prices before people waste time on your site! I may as well go shop on a more expensive website that actually has reasonable shipping rates and I'd spend just as much. I didn't even bother finishing my order. You lost business just as quickly as you gained it... That is just ridiculous.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Allie d.
Thank you for your feedback.
Please rest assured that the shipping method is chosen by our customer and the shipping fee is charged by the shipping company.
Please check the link for more: http://www.trendsgal.com/shipping-handling/
Thank you for your understanding.
Kind regards,
Trendsgal Customer Service

Thumbnail of user ramonf10
4 reviews
1 helpful vote
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June 16th, 2015

Nice black bathing suit. The size was right on but you have to be careful if you are bit Other than that, it is a super cute and definitely a bathing suit worthy of showing off your figure. I like this one, it is a keeper.and I love shopping at Trendsgal

Thumbnail of user patriciab96
1 review
1 helpful vote
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December 31st, 2015

I have been waiting on my order since December 9,2015. This was the date given that it was shipped. I filled out question form inquiring about order. They were to reply within 24 hours and that was over a week ago. I paid with PayPal so I'm thinking of entering a complaint about this company with them.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Patricia B.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We are sorry for the issue and there is the impact of recent festivals and we will contact you to offer more details.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service

Thumbnail of user teresiag
1 review
0 helpful votes
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April 21st, 2016
Verified purchase

I've had a great experience shopping at trendsgal I bought a couple of dresses shoes and accessories my dress fits perfectly thank you Trend trendsgal! My orders came really fast I will definitely be ordering more!

Thumbnail of user codyv4
1 review
3 helpful votes
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April 5th, 2016

Okay so first time buying a bathing suit online and all of the negative reviews almost stopped me from doing it! Long story short I paid for a shipping number which was dumb and it only took about a week and a half to get here! It ran very small but overall the bathing suit is nice!

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From the business

TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.

Company Representative

Thumbnail of user servicer1
service r.

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