TrendsGal

I have really enjoyed my shopping experience, the wide range of products at great prices will have me coming back again and again

I bought two dresses as a Christmas gift for my daughter. They arrived after a very long time(over 6 weeks) and when I opened the packages, I was totally disappointment by their quality and workmanship. The material is substandard and not at all as pictured or described. The workmanship is extremely poor. Stitches are loose and wrinkles are sewn into the openings of the neck and sleeves. Even ironing would not get the wrinkles out as they are sewn into the stitching. I instantly requested a return slip to be generated by generating a ticket which I was supposed to receive a response to it within two days. It never happened. I tried calling their US site in Rancho Cucamonga. No one picks up that phone and the number in China, good luck with that as well.

I generated a second ticket after a couple of weeks of not receiving any response and that one too ended up the same way. No one called, emailed or attempted to resolve the issue. I really don't care if I get my money back at this point. I just want no one else to be cheated out of their money the way I have been. I believe, after the first purchase, no one will return to buy anything from them again because of their unprofessional conduct and substandard items. I will also leave a complaint for Consumer Report site on them because they have a business that is supposedly based in Rancho Cucamonga. Or, it just might be a phone number registered to them and nothing more. There may not be even a building connected to that number. I would not put anything passed this people.

Learn from my experience and the experiences of the others who left negative feed back for them. I wish I had done my research prior to ordering two dresses for Christmas. Please save your hard earned money and do not waste it on their junk items.

First of all its been over two weeks since I placed my order and paid for it and since then its been "processing". Then they take 4 fricking days to respond to my messages then have the audacity to tell me to be patient. Well my patience has now ran out. TIP: EVERYTHING U LIKE FROM THIS SITE CAN BE FOUND ON AMAZON AND AT LEAST THEN U R GUARANTEED WHEN U THINGS WILL ARRIVE! I cant believe I wasted my time with this. I bought gifts for people on this site and now they wont get it because I will be gone before this shipment comes. Plus my clothes that I order for specific events. Should have just stuck to amazon. They know how to treat a customer. Oh and by the way, if u guys are going to have a "live chat" option, make it so it works and stop telling people to submit damn tickets u never read and respond to. I REFUSE TO CHOOSE A RATING OF EVEN ONE STAR BECAUSE THEY DONT EVEN DESERVE TO BE LABELLED $#*!! But I have to because it wont let me submit this if I don't... extremely pissed right now...

P.s. Yes it was expedited shipping and yes I understand the wait, but I am yet to get a tracking number from this site. Where r my fricking products!. If I do not get an answer or my items by dec 14,2015, I am contacting my bank about fraud and getting my money back.

P.s. S. I am using my friend's account to post this.

My name is Brianna and I used expedited shipping and I ordered on the 11th and it's still not here nor has any shipping information been updated on the site.

First of all let me say $#*! FACEBOOK FOR HAVING THIS BULL$#*! $#*! SITE LISTED ON THEIR PAGE AS "SPONSORED". Secondly I should've known better when I seen the prices but I saw this one dress advertised and it caught my eye. My birthday is a couple days away so I ordered a dress and shoes and paid $40+ for expedited shipping so it will be here in time for my birthday dinner. Here it is the 6th day after the purchase was made and my order still says processing. They did not hesitate one second to pull the money out of my account. When I go on their site and try to find a customer service number to call and try to cancel my order I was shocked when I heard the recording "the magic jack customer you are trying to reach is unavailable" BULL $#*!IN $#*! $#*! you better refund my $#*!ing money and cancel this imaginary $#*! order. Then I finally go to google and start Reading comments 95% of the are saying the same exact thing I'm going through. I'm convinced they paid the other people with the "my order came right on time and was exactly like in the picture" reviews. I hate site them and Facebook should be sued.

Impossible to reach customer support. Order returns are ignored, with no contact after submitting contact info.

Very content, looks same like on the picture, five stars. I just wait for my second order which I placed in May, can not wait for it!

I've spent almost $275.00 on heels back in January 23,2014 and I just received the items February 05,2015 a whole year and a month later, I'm not understanding why in the $#*! MY ORDER TOOK A YEAR

THE SHIPPING IS HORRIBLE, DO NOT BUY FROM THEM. They do not keep you updated on your shipping. Placed my order Sept. 7th, its Oct. 5th still no clothes yet. This is a shame.

Ordered 4 wigs. Shipped out in 3 days and arrived after 22. Everything was in perfect condition and looked exactly what it did in the picture!

I have received sketchy emails with false tracking codes, and still have not received my package which was shipped on 3/23/16

I am so excited to have found such a beautiful shirt at such great prices! I will b shipping here again!

Awful such a scam the clothes. Take months to get to you and arent at all what is shown in the website some folks don't even get their $#*!.

If i dont. Get my money back with thin. 48 hrs. Imm calling the cops i order. Two months. Ago and still havent got anything. I want my refund!

Order from this site 3 months ago until now have not received my package. Contacted them and they said they would help me out. Either refund me partial of what I paid or make me pay another $30aus to resend me package like are you $#*!ing serious. I have ordered form many American sites and never have I had to pay more to get a package resent when not my fault. So we went back and fourth. So I asked for refund. And they said they can only refund 50%. They told me. My order was $28.85 and can only refund 50% of it. And I told them that that is not the correct amount. So i went into my bank statement and saw that I paid them $71.85aus which matched the amount on my receipt on the account I had with them which in usd is $51.83. Then they sent me a receipt which the amount of the clothing was totally different to the receipt in my account. I told them that the receipt they had sent did not match up to my bank statement. Then they went on to say I only paid abit of it. I looked through my bank statement and found that they had charged me twice. They charged me the $51.83($71.85 including PayPal fees) and the $36.65 (50.93aus) mind you I have only purchased one time with them which is this time only never have I purchased with them. I have sent them pictures of so much evidence but they still trying to deny it. They are seriously either dumb or just dumb. NEVER EVER EVER BUY ANYTHING FROM THIS SITE!

I bought some clothes a month back and what the quality of the material was poor, and not the same as shown in the pictures. U guys are thieves

I HAV BEEN ORDERING FROM THIS COMPANY FOR SOMTIME NOW AND I LOVE IT. THE SHIPPING ONLY TAKES A WEEK. ALL HE CLOTHES I HAVE GOT A TRUE TO SIZE AND LOOK GREAT

Omg where is my order i dont understand why you need copy of my id and credit card. After i then already paid through PAYPAL. I WANT MY ORDER SHIPPED RIGHT OR IM FILING AND LAWSUIT RIGHT AWAY

How do your sizes work i have been told that when i get my order i will not be happy because your large size is actually an extra small is that true?

Well I ordered something on the October 6, and got an email saying it was shipped on October 13 and when I check my shop order it has my city and state so I guess ill have to wait and see huh

ORDER NEVER CAME IN BEEN 3 WEEKS! I PLACED 3 ORDERS AND NOT RECEIVED ANYTHING YET IF I DONT GET ITEMS SOON I WILL NEVER ORDER FROM INTERNATIONAL INTERNET VENDORS AGAIN

I JUST ORDER ON DEC. 24TH 2015, HOWEVER I DID GET MY ORDER THIS MORING
THE 28TH. I ORDER TEN DRESSES AND I LOVE TO WEAR THEM. OUT OF THE TEN I COULD ONLY WEAR 4 OF THE DRESSES. SO I PROMPT FOR A RETURN ON THE CUSTOMER SUPPORT I PUT IN ALL REQUIRED INFO BUT IT WOULD NEVER SUBMITT
IT KEPT STATING THAT THE ORDER NUMBER DOSE'NT EXIST OR ITS THE WRONG NUMBER. I'VE TRIED 6 TIMES TO SUBMITT A TICKET AND NEVER GOT THROUGH. AM I STUCK WITH ITEMS THAT I CAN'T ENJOY AND WEAR. NO RETURN LABELS IN THE PACKAGE. HOW DO I RETURN SOMETHING I CAN'T WEAR ITS TOO SMALL, AND TOO TIGHT. HOW DO A BUSINESS KEEP CUSTOMERS, AND HANDLE BUSINESS LIKE THIS. IT WRONG YOU GOT MY MONEY AND I GOT ITEMS THAT I CAN'T WEAR... I'M A MANAGER FOR OFFICE DEPOT AND I TAKE CARE OF MY CUSTOMERS AND THEY ARE ALWAYS COMING BACK. HOW CAN I MAKE A RETURN OF THE ITEMS I CAN'T WEAR PLEASE! CAROLYNE W.

Multiple problems with this terrible company.

-Missing two items from my order that they CHARGED me for. No notification and no refund. Customer service is inefficient and unresponsive. They might as well not have one.
-They OVER-CHARGED my credit card. The total price indicated on my order did not match what they charged me on my credit card. (P.S. The transaction was made to nastydress on my credit card so it's probably another horrible sister company.) It's a $10 difference, but it is still money. More importantly affects the credibility and integrity of the company.
-I have purchased clothing online before. I don't expect amazing quality or perfect sizes on these articles, but DAYUMMMM SON, you can't wear this $#*!. Some pieces are see through as hell. Some dresses are way too short. Some of the material will just tear within one wear. It's just too cheap, even for its price. Some of the clothing even makes me itchy when I wear it (after they have been properly washed).

The only thing that did not go wrong is the shipping. I received my order 13 days after it was shipped out. The tracking number corresponded with Canada Post.

Even though I just addressed all these problems, websites like this will never fix them. I am Chinese, and I know these businesses are probably ran by a small $#*!ty warehouse importing dirt cheap clothing from China. They have no intention of accommodating customer issues, HELL, OR EVEN ENSURE THEY DON'T SCAM YOUR GOD DAMN MONEY. I'll consider myself lucky if my credit card does not encounter fraud issues after this order. I usually order from recognized brands and this is my first time ordering from these "trendy" and cheap online sites. My advice is, stay the f*** away from them.