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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 362nd among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
I ORDERED TWO ITEMS ON CHRISTMAS DAY AND YET I STILL HAVE NOT RECEIVED MY ITEMS. I HAVE LEFT MESSAGES AND EMAILS BUT NO RESPONSE. DO NOT ORDER FROM THIS COMPANY!
Now that I have read all these reviews, I will stick with the wholesaler from China that I deal with. Trends gal sounds truly bad!
Dear Bev D.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
Can you tell me how to get to support center link because everytime when I click that link it only show me blank page only. Please help me?
I tried to order three times and they always cancelled and "refounded" my order, I say it this way because I do not see my money back in my account. DO NOT BUY THEM ANYTHING.
* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Sharon.
We're very sorry for this inconvenience that caused you.
Your order has been cancelled and refunded,
We will also contact you to offer the detailed information, please check it.
Best regards,
Trendsgal.com
I ordered some items on 02/09/2016 I paid for 3 day shipping and it's 02/24/2016. I still haven't received my items
Dear Ashley B.,
Thank you for your feedback.
I want to extend my sincere apologies for this issue.
Your order has been shipped out on 2016-02-09.
Because it is oversea shipping, sometimes the delivery time may be delayed by some factors.
We have taken care of your complaint and offered a resolution via the ticket center, please check it.
Thank you for your support and patience.
Best regards,
Trendsgal.com
I was very surprised when I received my order 10 days after the payment and was even more surprised by the great quality because it was cheap.
Dear Racheal A.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
I was not given a conformation number just some green check mark, No id order number no nothing. I need help or I will cancel my order.
Dear Ashikia R.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Trendsgal. Com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Trendsgal Customer Service
I THOUGHT IT WAS TO GOOD TO BE TRUE AND IT LOOKS LIKE I WAS RIGHT. I STILL HAVEN'T RECEIVED MY ORDER ALTHOUGH THEY TOOK MY MONEY, LUCKILY IT WAS ONLY 36 DOLLARS. SOMEHOW YOU WILL PAY.
Dear Joyce E.
We apologize for any inconvenience caused.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
We have sent you your tracking number via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help,
Trendsgal Customer Service Center
These sandals from trendsgal are so comfortable. I stay in them. I do recommend them to anyone. Trendsgal always great
They seemed to have rectified the payment problem. They have added PayPal and the credit card option seems to be working better now.
The customer service response I quite quick. The selection of items on the site is good and the quality and prices are great
Dear A Q.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal again soon.
Many thanks,
Trendsgal Customer Service Center
I have purchased 2 dresses. Trendsgal is very good, it is now my place for all my shopping needs. I definitely recommend it.
Dear Anne H.,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Best regards,
Trendsgal Customer Service Center
My dress still hasn't known up and that's not cool I order it on 9-18-15 and its now 10-1-15 and it's still not here yet
Dear Katerra S.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
TrendsGal Customer Service
The things I was looking for were on the website and they were cheap too and I was amazed by their collection of so many different things.
Dear Jigyasa A.,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Best regards,
Trendsgal Customer Service Center
You stole my money, I buy Christmas presents for my children and you did not send me my things. You are liars
Dear Fd d.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
Right now I am so aggravated. I ordered my package prior to Christmas. I have yet to receive my package or a refund.
Dear Nicole M,
We regret things did not work well for you.
After tracking, the parcel has been delivered. Please track on the below link.
http://webtrack.dhlglobalmail.com/
We have sent you your solution via a ticket. Please login to your account to check.
Many thanks,
Trendsgal Customer Service Center
I have yet to receive my package. This is the worst company. My package is considered undefined. This company will steal you money!
* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Griselda,
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number in the message, so we can offer you a solution.
We regret for the inconvenience has occurred on you.
Best regards,
Trendsgal.com
I still haven't got my order and i am really mad about this. I ordered my order in February and now its march
Dear denise d.,
We very much regret that the inconvenience has occurred on you.
Please check your order and it was paid on 03/08/2016 and we shipped it on 03/09/2016. The package could be tracked and it is on the way to you.
We have sent you an email to offer more details so check it.
Thank you very much for your cooperation.
Best regards,
Trendsgal.com
There are full of it. My first order went smoothly I recently order and now they are asking for a copy of Id and a copy of bill. Scam
Dear Shameeka w.
Thank you for your feedback.
To guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification.
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
I want you to remove the adds that your company put on my internet
I want you to remove the adds that your company put on my internet
Tip for consumers:
Do not put your adds on my safari
Dear B K.,
Thank you for your comment.
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please send us more details to support@trendsgal.com or submit a ticket if you have any problems.
Best regards,
Trendsgal Customer Service Center
Trendsgal is the best way and cheapest way to find the cutest and latest trends. I love shopping on trendsgal.
Best service, price and quality! I love the way that the workers of this company are with the customer. The prices are the best ever!
Dear Valeria O.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal again soon.
Many thanks,
Trendsgal Customer Service Center
Ordered my stuff over 2 MONTHS ago. What happened to 25 business days? Seems like lots have had this problem it is definitely a scam.
Dear Jaylin s.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we confirm the problem, we would like to assist you so much therefore contact information is very important for both of us.
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear SHARMEL S.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address so that we can check it for you?
We cannot apologize enough for any inconveniences this have caused you.
Best regards,
Trendsgal.com