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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 362nd among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
I love TrendsGal. I've ordered nine items from them so far and definitely intend to order more. They were all perfect!
Low quality, cheaply made, lead time is forever and there are no returns or credits.
Will never purchases from this company again!
Stay AWAY!
I am highly satisfied with this online shop. They answer all questions promptly, shipping was fast, and items were as promised.
Dear Ashley B.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal again soon.
Many thanks,
Trendsgal Customer Service Center
I love this website. Everything was true to size. Easy smooth ordering process. Speedy delivery and great customer service.
I couldn't get my order due to problems with the shipping company, so the make a total refund of my money.
Dear Manuel,
We're sorry to hear that you haven't received the package.
There were some problems with the delivery and we resent the package to you on 2016-06-29, we have sent the details in the email, please check it.
Thank you so much for your notification for this problem.
Thank you again for your cooperation.
Best regards,
Trendsgal.com
Still waiting fo r something iv ordered over a month ago. Tried tracking it, all it says is my package made it to my country 2weaks ago.
Dear mandy f.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please note that there are some uncontrol things for an international mail and in this situation you could contact your local post office or the customs.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.
Kind regards,
Trendsgal Customer Service
Bought a Bathinguit. Took 3 months to get. Bought an xl and it fit like a small. The buttons popped off the first time I wore it.
Dear Kazucha,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/We are keenly asking for an opportunity to help to solve this so please leave the order number to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Trendsgal Customer Service
Well i ordered from trendsgal and was totally dissapointed BUT... i wrote sitejabber my review which THEY sent trendsgal and the very next morning(less than 12hrs later)i had a email fron sitejabber and trendsgal Saying... the were sorry i was disappointed i could keep the diappointments BUT the were giving me FULL REFUND PLUS SHIPPING COST BACK! AND LADIES THEY DID IT WAS BACK ON MY CARD 48HRS LATER! I was totally shocked and grateful! So thank u trensgal i appreciate that u contacted me about the experience and refunded me my full cost! U really floored me with that Thank you
Dear Cheryl L,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Best regards,
Trendsgal.com
This is the worst mess that i have ever heard of. Whish i would have kept my money, Liers. I Dont even have a tracking number.
Dear Barbara C.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
This site has been awesome. The sizes anf measurements helps a lot and if you follow thw sizes you cant go wrong
Dear Charmaine C.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal again soon.
Many thanks,
Trendsgal Customer Service Center
The contact number is disconnected I can't track my shipment with the boof $#*! tracking number and my event I order my items for is Friday I WILL NEVER USE THIS SITE AGAIN
Dear Whitiney W.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I never received my skirt which I ordered on January 19th and it's now May 8th. Do NOT trust thus website.
Dear Alexandria W.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Trendsgal Customer Service
It's been over a month and I still haven't received my order. The number that company has on file doesn't even work. I WANT A REFUND
Dear VICKY O.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Trendsgal Customer Service
I recieved my order. But was really upset to fit it fit horrible! Nothing like the picture or close to it!
Dear valencia m.,
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address so that we can resolve this problem for you?
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
Trendsgal has been amazing! The product I purchased was cheaper thannot her websites I encountered and the quality was amazing as well!
Dear Katzney C.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Still have not received 1/2 of the items I ordered and PAID FOR on 11/26/16. It is now 1/19/17. Huge ripoff! Stay away!
Dear Heidi Y,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
We have offered you a solution via a ticket. Please kindly reply to us there.
Many thanks,
Trendsgal Customer Service Center
I ORDERED JAN 11TH IT IS FEB 24TH AND I HAVE YET TO RECIEVE MY ITEMS. I CANNOT GET CUSTOMER SERVICE ON PHONE NOR EVEN GET A REPLY TO MY MULTIPLE EMAILS. DO NOT, I REPEAT DO NOT ORDER FROM THIS WEBSITE BC YOU WILL BE DISAPPOINTED LIKE I WAS! N ON TOP OF ALL THAT, THEY DON'T HAVE A CUSTOMER SERVICE NUMBER THAT YOU CAN TALK TO SOMEONE N WHEN YOU EMAIL THEM, THEY DON'T GET BACK WITH YOU. I AM PISSED! I HAVE WARNED YOU! I RECIEVED ITEMS (NOT WHAT I ORDERED) FIVE MONTHS AFTER ORDERING THEM. I ORDER XXXL BC I WAS TOLD THEY RAN A FEW SIZES SMALLER. AND I AM A LARGE. WHEN I RECIEVED THEM THEY COULD FIT MY DAUGTERS BABY DOLL NOT A HUMAN BEING. I HAVE ASKED FOR A REFUND BUT NOW THAT I HAVE RECEIVED MY ITEMS I HAVE GOT NO MORE RESPONSE FROM THIS COMPANY (OH AND THEY ONLY RESPONDED TO MY BAD REVIEW THEY DID NOT RESPOND TO MY EMAILS AT ALL) THEY HAVE OFFERED NO REFUND NOR ASSISTANCE OR REIMBURSEMENT OF ANY KIND. JUST PLAIN THEIVES.
Dear Kari J.,
We would like to offer our apologies to you for the inconvenience.
Your order has been shipped out on 2016-01-13.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We have sent you an email about the details, please kindly check it.
Thank you very much for your patience.
Best regards,
Trendsgal.com
So after this review I posted below. I finally got my order. And I have to say the quality of the items I ordered are not even close to how they looked in the pictures. The material is very low quality, and as it seems the seamstress abilities are lacking. Some of the items I had to finish sewing myself, as material and triimmings just hung off the item. One item the sleeves were so small I could not get my arms in it to even try it on. The bath suit was cute, but couldn't get it to come up to my shoulders and I ordered a size larger too but I think they must be made for a child. And I am a small women. I will not order from this place again as I feel like I am supporting child labor, per the quality.
I have informed my friends and foe's not to order from this place. Had I known this was not coming from the USA I would have NEVER ordered to begin with. The false statement of your delivery will be shipped in 3-5 days does not mean you get it in a week. Means it is leaving china and you may get it in a month or more. The tracking information is in Chinese so reading where your shipment is impossible. Attempting to call but the no success there either. I know it looks cute ladies, but you are getting exactly what you pay for. If the price is cheap, so are the items.
I made the mistake of making two orders. The stuff look so cute on line. Looks are deceiving. I still have not received my order. My complaint ticket basically is telling me to wait. I am still waiting. I want my money back. SCAMS are cruell.
So as of yesterday, I got a partial delivery of my items. 1 order I had 8 items, I have received 3, quality is so so, but was happy to get it. Trendsgal still owes me 8 items. I am leary if I will get it. I have another order 3 items, NOTHING yet. So 11 items still floating around some where. Had I know (hine-site) this stuff was coming from China I would not have placed this order. However, if I do not get my 11 items, I am going public about this company and their PR relations. I will take it to local TV station and the B&B. I am so tired of people ripping us off for our hard earned money.
Dear Brenda T.,
Thank you for notifying us of your complaint.
We have contacted you via ticket with the information, please check and reply to us.
We cannot apologize enough for any inconveniences on this issue have caused you.
Best regards,
Trendsgal.com
I ordered some things but one of them was out of stock (the website still says it's in stock, 3 months later, in the size I ordered but whatever). They offered to switch it out or refund the item (but not also the shipping for said item). I opted to sub another dress. I got a confirmation saying they mailed it 2 days after my original order, but the dress never arrived.
Stupidly, I also placed a second order after reading some reviews that were positive.
I got a confirmation saying it'd been mailed. Fast forward 2 months and I have received the first order but not the subbed item OR my second order.
This is when things get fun. I contact them and start off with the subbed item. They say they'll shipped a replacement and I need to submit a second ticket for my other order. Okay, that's fair. I never received a confirmation email for the subbed item replacement. I'm still waiting to see if it shows up, which it might.
I submit a second ticket for the missing order. I get an apology and they tell me to contact the postal carrier as it's their fault. They offer to refund me $13 on a $35 order (that's 40-something with shipping, btw) or have me pay $18 for them to send it again. I figure the best thing is to pay the new shipping fee and get my items. I ask for a confirmation that the $18 is going toward INSURED shipping so that if it gets lost they can track it.
They ignore my question and ask what I want to do. I ask it again. They apologize and ask what I want to do. I ask the question again -- FIVE TIMES. I ask them FIVE TIMES if the $18 is for insured shipping. I reword the question. I explain that I refuse to pay them more money unless I'm guaranteed to get the items I paid for. They say they are going to refund me $13. I tell them I don't want a refund I just want my question answered before I give them any more money. After the 5th time of them not answering my question, they send me an invoice for the $18 on paypal.
I've opened another ticket. I just want to scream. I just want someone to answer my simple question about this shipping cost.
Tip for consumers:
The stuff I got from the first order was rather disappointing, but no more so than the cheap clothing you get on ebay.
Dear Simone N.
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Trendsgal Customer Service
The first time I buy from them, they write me an email saying they got my payment for order number
Order No.: **************651 but when I wrote them to inquire about my order they saidthey had no idea what I was talking about! What order? Apparently myorder is suppose to start with a G but they gave me no such number however they did take my money and put me on stand by for shipping, I even purchased insurance, whatever you do don't buy from these frauds, I wrote them countless times and couldn't get a straight answer other than oh please give us a correct number! I even showed them all the evidence with email headers and everything and they ignored it, absolutely DANGEROUS business, this is a SCAM- I had to open a case with paypal, if you look farther MANY people are having thei sproblem about orders not being filled. With illegitimate order number and so on, do you want to take the CHANCE?
*******/21 so it has come to my attention that what they are trying to do is that because of the bogus numbers they are giving their customers, they are trying to flag all bad reviews of them so that sitejabber can take them down, how low can this company go?
Dear jean a.
We are sorry for this issue.
Please kindly understand that our correct order number should be letters with numbers.
Please check that if you have purchased on our website.
Could you please messag us your registered email account?
Please understand that we are more than willing to assist any customer.
Many thanks,
Trendsgal Customer Service Center
I loved my experience so far with trendsgal I have shopped there 3 times now and my favorite thing I have gotten was there dresses I love them.
Terrible costumer service. Prolonging wait for order shipment. Won't give me a refund. Wouldn't recommend anyone to this website.
Dear Imani J.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that we will contact you to solve this problem.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
THIS DAVID GUY WILL STEAL YOUR MONEY
AND THE PHONE NUMBER DOESN'T WORK
I HAVE A UNION REP LAWYER TRACKING THIS SITE NOW...
Dear Katina S.,
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address so that we can find your order and resolve it for you?
Thank you very much for your cooperation.
Best regards,
Trendsgal.com
All products I bought from TRENDSGAL are good fit, love it. Just like the picture! Never disappointed!
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Etelani T.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right so please leave the order number to us.
We really want to help to solve the problem and look forward to your reply.
Kind regards
Trendsgal Customer Service