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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 357th among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
We waited 30 days before filing a complaint, which they call a ticket. They responded that shipping can take 10 to 45 days. I feel that they should make that clear in the beginning.
Dear Vivian H.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
I've ordered from both women and men clothing and love what I ordered, any issues I had were solved easily and I plan to order from them again. I recommend for others to check the site out too :)
I liked 3 out of the 4 dresses that i ordered. I paid for expedited shipping and it came in 5 days from the day i placed the order til the order was delivered. This was an overall experience
Trendsgal is amazing! The customer service is very helpful. They contact you right away if you have any issues.So far, everything that I have purchased form them I have loved!
Dear Judy J.,
We appreciate that you took the time to write a review.
Thank you,
Trendsgal Customer Service Center
I placed an order that took so long, ( I used PayPal) if you use PayPal call them they will get your money within 12days guarantee, if you paid by check, or debit go to your bank and they will get it back, other wise call your credit card company, I don't know how that works..
Dear chautuaqua N.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
It was my first time ordering on line and it was a big success, it was delivered on time I ordered it on April 7th got it on the 13th and everything was in good shape, my only criticism is the the shipping fee was so high I paid 30$ for 60$ stuff and most of it was small items,
Ps their sizes are smaller then usual get a size bigger
They claim their products are between $5-$10 but after checkout the total comes 4x more than the product costs.
I bought 3 dresses that were supposed to come to $15 but the total was over $65!
They claim shipping takes 12-25 days but it came after 2 1/2 months with 1 item missing and 1 item damaged, The dresses looked completely different then what the picture shows.
I messaged them regarding the damaged and the missing dress, they responded saying they didn't have that dress in stock... THEN WHY WOULD THEY CHARGE ME FOR IT AND NOT TELL ME BEFORE I PAID!? They completely ignored me about the damaged dress. Basically I paid $65 dollars for a supposed $5 crappy dress.
Dear Isabelle S.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that we allow customers to return or get the compensation for the items they bought. Here is our policy http://www.trendsgal.com/warranty-and-return/
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Trendsgal Customer Service
Never will I order again. The quality of the 8 purses are very poor. Cannot resale, will not return them, it's not worth the $56.00 to ship them back.
* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Shirley O,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Trendsgal strives to give customers the best quality clothing at the lowest prices. We have looked at your case and have sent you a ticket via our Support Center. Please login to your account to check it and reply to us.
Best regards,
Trendsgal Customer Service Center
Nice, well made, good bargain price. Very comfy. Color's very nice too. I bought two same boot different colors. I love them! Little bow is a very cute touch.
Dear Donna B.,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Best regards,
Trendsgal Customer Service Center
Trendsgal is a great online store! Everything is affordable and cute. I recommend buying a size up and really paying attention to the size guide. Shipping is reasonable too.
Ordered a dress August 24 and I am STILL waiting! I try and call and it's not even a trans gal phone number. It is now fall. Where is my dress or my money!
DearLeanne l.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
For all the people having problems you can set a dispute with paypal and GET YOUR MONEY back if you didn't receive the item or if the items weren't what you expected. That is why I love using Paypal. If you are scammed they will help you and you will WIN and warn your friends from this TrendsGal chain of companies.
The paypal dispute is for transactions that are maybe 45 days or less old unless they changed it, but if you didn't get your things in a month just dispute with paypal as quickly as you can and get your hard earned funds returned to you!
I wear a US Med and purchased the dress in a Large. It fit well and is as good looking in real life as it is in the picture. I'm happy with this purchase. I will order more from Trendsgal!
I've very excited I can't wait to get my things I've ordered for my birthday but I'm very worried from the bad reviews I've seen but I've also seen good I'm putting my trust in this site and if it's as good as I have seen I will be telling my family and friends to use this website I just hope it's as good as I'm hoping :)
DO NOT ORDER FROM THIS WEBSITE... I placed my order on Sept. 3rd and received a confirmation email Sept. 4th that it had shipped. I was so excited. Today is October 16th... WAAAYYYY past the 25 business day maximum. These people are nothing more than scam artists and I wish I had read the reviews before purchasing anything from them. For the Trendsgal Company, my order # is GG************** and expect it to be on my doorstep by October 23rd, 2015, which is more than enough time to complete my order. If not, my lawyer has been advised to proceed with the paperwork. Thank you
Dear kristen d.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
This is the third time I order here and everything is ok, quality is great everything comes like the pictures, they solved me all my questions and I got my products in avery short time
I ordered an oufit on 12/16/15 and customer service is ruined and uncalled for. I'm still waiting for my package to come thru. I will NOT recommended this site to anyone.
Dear Victoria H.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
HELLO VIEWERS. WELL THEY ASKED ME TO PROVIDE MY ORDER NUMBER SO THEY COULD OFFER ONE OF THEY'RE SOLUTIONS. YEAH RIGHT!
AND SO I DID AND STILL NO WORD FROM THEM. THEY SAY THEY WOULD NEVER RISK THEYRE REPUTATION OVER AN ORDER. WHAT REPUTATION? THEYRE REPUTATION IS MUD. AND THEY HAVE DONE IT TO THEMSELVES. THEY ARE AN ABOMINATION. BEWARE
Dear Willow M,
Thank you for your comment.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too.
Would you mind messaging us your order number?
We will offer you a solution via the ticket center.
Many thanks,
Trendsgal Customer Service Center
2 MONTHS STILL NO PARCELL PAID FOR EXPIDITED SHIPPING
Terrible customer service I paid for expedited shipping 24 dollars to Canada it has been over two months now and still have not received my parcel Says its stuck in Memphis for over a month...
VERY DISSAPOINTED
Dear elaine s.,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Trendsgal Customer Service Center
I purchased a shoe from this company for the first time but never got it they said I was refunded but i never got back my money this company is a scam
Order number: G**************
I love the products and the customer service is GREAT, they always reply in a timely manner, I am able to track my packages and all, although I do not agree with having to pay $1.99 to track your package, I am grateful that they do have that option. Anyway, GREAT SITE! LOVE IT!
Tip for consumers:
I see some people on here saying its difficult to track their package, maybe if they would pay the extra $1.99 they could, LOL.
This is Sandra E. I don't know who Trends gal was talking about when they said they refunded my money on 4-5-16, but It was not me. Like I said in my previous statement Please, Please DON'T GET ANYTHING from them even if you had an alright experience before it is only a matter of time before they Mess You Up or not give you your money back. Like I said in my previous statement it is 5-11-16 and I have NOT RECIEVED ANY OF MY MONEY BACK. Further more I am looking into what I can do to get my money back.
* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Sandra,
Thank your for your valuable feedback.
We already issued the refund on 2016-04-05.
We have also contacted you with the details and solution, please check it.
I am sorry for the frustration this has caused you.
Best regards,
Trendsgal.com
I ordered this dress hoping that i could fit it but it was too small us and Asian sizes very different. It was all my fault overall great dress and great customer service. Love, love, love...
I love this website so much! Everything I do for I receive exactly the way I wanted it! Truly my favorite place to treat myself on payday with or to get my fiancé gifts.
Dear Austie H.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Shelley T.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service