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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 360th among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
The first order I placed with them everything went well. But the second order has been horrifying. For some reason Trendsgal had me jumping through hoops to follow their instructions and it didn't make any sense. I am a reseller so it is important to get the items I need. Three items in this order were damaged. And one of my most popular items were left out of the order. I called customer service and their response was very strange. The representative asked me for the sku and when I gave it to her off of their email she said it was the wrong sku. Then I gave her the name of the item for the second time and she said she still didn't know what I was talking about. She said she would send me an email and I asked her why when I was providing the information she needed. She said it was the wrong sku and she needed to send me an email. So I sent them an email with the picture of the item (per their instructions). And she said she didn't receive the email. And then she asked did I need anything else and hung up the phone. I later received a response to my email indicating that they would respond in 24 hours (unless it was a holiday). Then within 24 hours another response was sent and the email said they needed me to press a link and then they would respond in another 24 hours (unless it was a holiday). I will respond but this process is ridiculous.
Where is my order, or at least a number to call where I can get answers, before reporting to BBB for sure, FRAUD isn't what I want to write about your company! I will report to BBB if I don't get order or refund soon!
Dear Isabel D.,
Thank you for your feedback.
However, we couldn't find your order according to the order you left. Please leave the valid order No. So that we could contact you to solve the problem together.
We would like to offer our apologies to you for the inconvenience.
Best regards,
Trendsgal.com
My shirts say XL, but are tiny. The system to communicate doesnt work. I cant return or get a refund,, TERRIBLE SYSTEM. They have since agreed to replace my items. I am satisfied with their solution.
Dear lee r.
We are sorry that you are having sizing issues with our products.
We at Trendsgal provide a clear and easy to use size chart below our item description on all our product pages to ensure our customers choose the correct size for their items.
We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.
Thank you for your feedback, it is always well appreciated.
Trendsgal Customer Service Center
Okay. I was browsing along and tumbled upon this site. Originally I thought "Oh hey, this is cheap nice clothing" so, I passed on the word of the site to a couple friends and I thought I'd give it a try.
Scanning through the items, I would add things to my cart, but every time I would check my cart and return to shop, my entire cart would be empty. After this repeatedly happening I figured well, I'll just buy a dress and go somewhere else to shop.
So, checking out to get my dress I tried to use the promo code I HAD JUST RECIEVED to get 10% off of my order. Turns out it was an invalid promo card. Still experiencing hassles, I figured I'd forget about the promo code and finish checking out. I put my card info in three times to try and buy this beautiful dress that for some reason this site won't accept. I can use the same card for everything else, but for some reason this site won't accept it, after using it three times.
So I took my business somewhere else, along with my friends'. Plan on fixing your site any time soon? I see I'm not the only complaint with pretty similar circumstances.
Dear Jamie B,
Thank you for notifying us of your complaint.
We regret that the issue has occurred. Within a certain period, the cart will be empty.
The 10% discount will not be applied on your first order automatically. You have to apply automatically.
If you have any questions, please feel free to contact us.
Please understand that we are more than willing to assist any customer.
Best regards,
Trendsgal.com
I purchased a membership and a dress with expedited shipping. I never recieved anything. Thankfully my credit card company refunded my money. Do not do business with these people.
Dear Jamie W.
Thank you for your feedback.
Your order has been shipped out on 2016-02-08 because it is oversea shipping, the delivery time may be delayed.
We have taken care of your complaint and offered a resolution via the ticket center.
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
I order something on the 6 of december and yet my items have not shipped yet and picked 7 bussiness day and i would like to know from the 6th would it take 7 business day
I wanted to buy some things it looked really good loved many clothes but decided to check the reviews first. Good job I did! It looked too good to be true now I know why! Bye bye haha!
Dear Coco M.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Here is the link about us and we have many policy to protect our customers' benefits
http://www.trendsgal.com/shopping-faq/
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
All the products is exactly like the picture, or description, the shipping is good. I really recommend, and I teke time for review it because I'm really satisfied.
Order over 100$ of $#*! from them paid to get it witin 3, to 7, days and I still Dont got my order that was for my little girl for Christmas this company is a scma do not give ur money away
Dear Tonya W.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
I HAVE NOT RECEIVED MY PACKAGE, IT HAS BEEN A FEW WEEKS NOW AND I FEEL LIKE I HAVE BEEN SCAMMED. IF I HAVE NO RECEIVED MY PACKAGE SOON I WILL BE TAKING THIS MATTER FURTHER. WILL NOT BE USING THIS WEBSITE AGAIN. THE BIGGEST CHRISTMAS RUIN.
Dear Loren G.,
Thank you for sharing your experience with us.
After checking, your parcel has been delivered sucessfully.
Please track on https://www.yodel.co.uk/track/.
For your issue, we have sent an email to your account. Please kindly check it and reply to us there.
Many thanks,
Trendsgal Customer Service Center
I placed my order December 16 so I can have it by new years, recieved two emails saying it was shipped out and I called DHL and they said the order was never physically given to them. NO ONE SCAN THE PICK UP. They process the order online but DHL didn't recieve anything anyways! 1 order was supposedly delivered from China and one from Singapore. So when I called to find out trendsgal to fine out they have a disconnected magic jack number... and i paid to have my order expedited smh would never recommend this place
Dear summayya b.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
However, there is the impact iof recent festivals like Christmas so it is delayed. You could contat your local DHL after the parcel arrive to your country.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
What I think the people do is they put up the pictures of items and then they try to mimic them. So what you get isn't whats in the picture. You're getting some noobs attempted imitation. I got things that were different colors, different cuts, and stuff that wouldn't fit any kind of human (this doesn't mean stuff wasn't necessarily to small, which some was, but for example I got jeans that i were about four inches to big at my waist and suffocating my thighs they were so tight; also a dress I got had a really really long chest region, which is super weird). Not to mention the material is beyond cheap. To the point where it wouldn't last one cycle through a washing machine without falling apart.
If you're going to buy from here I advise only get simple items. Tank tops, bandeaus, even a pair of shorts that I got are satisfactory. DO NOT BUY DRESSES AND DO NOT BUY ANYTHING DENIM!
Dear Cat K.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend my sincere apologies for the problems you have experienced.
Please kindly check our return and warranty policy
http://www.trendsgal.com/warranty-and-return/
We allow customers return the items for refund or exchange.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Trendsgal Customer Service
Ordered a dress maybe 3-4 weeks ago, had expedited shipping(3-7days) after a week goes by I put in a ticket order just to find out what I ORDERED wasn't in stock something they could've told me. Then I ORDERED something different and it comes in the mail yesterday a SIZE SMALLER then what I put in. The service is just poor and for a first time user first impression is what sticks and I'll never order anything off of the website again.
Dear Destiny H.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Please leave your order No. Here. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards
Trendsgal Customer Service
Due to my long working hours and hectic schedule with my kids, shopping is out of the question. A friend introduced me to online shopping. Looking for an online store that is economical, easy to shop and has everything one may need, I came across Trendsgal. This online store is exactly what I've been looking for.
I enjoy shopping at Trendsgal, it's convenient for me. However, I purchase two feminine watches a gold and a black. Unfortunately, the gold changed colour with two weeks and the black fell apart, the handles broke off and the glass fell off. Upon rating the watches and providing Trendsgal a review about the watches, I was most impress with the speedily response to my situation. Trendsgal compensated me 300 T-points in which I didn't expect but I am really happy that they valued me this much!
Thank you Trendsgal for making me feel like a valued customer and I will continue to be a loyal customer to this organization.
I look forward to continued business with you all.
Regards,
Sunita Beharry
Dear Sunita B.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Bought clothes from them an they didn't fit right an then I wanna return them an I was told its vary expensive an I should give them to someone as a gift they suck
Dear Jessica O.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
While their customer service was very good, and their prices very good, the shipping, ouch! I ordered 4 items, a total of about 15 bucks and the shipping cost me about another 15 bucks. So that cute 4 dollar top? Really more like an 8 dollar top. That being said: I had a problem with each of the items that I ordered. I ordered a really cute pair of boots, I ordered them a size bigger than I usually wear because I like to wear big fluffy socks with my boots. They came (it took a while for it to get over the puddle too) and were super cute, but half a size too small. I also ordered two shirts, one fit just right, the other was too small. The fabric and stitching was obviously cheap, the small one of the two tops had a hole in the stitching (which I fixed). The last item I ordered was lingerie and boy... it was not what was pictured. The coloring was different, the fabric very very cheap ( I did expect it to be a little cheap, in my defense) and boy, was it TINY. There was no way I could wear it. Luckily, all in all I was out 30 bucks and got one halfway decent top and a pair of boots for my little sister out of the deal. Would I order from them again? Maaayyybbeee, but probably not. However, did I mention that their customer service was very good?
Im still amazed with this site, last order i made they dont send me an item that was out of stock, i didnt notice till i open my package, im from mexico and even that in china was late night i write a message and they contact me as soon as they get it, they told me that they were sorry and gave me the option to wait for it to came back on stock or change it for another item with same price, i changed it and they send it without charging anything for shipping it! GOOD PRICES, GOOD QUALITY FOR THE PRICE FAST SHIPPING AND EXCELLENT COSTUMER SERVICE!
I have placed 4 orders from Trendsgal and i have purchased plus size clothings. The dresses arrived in good condition and sames as picture.
Good quality
Dear Bhairavi A.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal again soon.
Many thanks,
Trendsgal Customer Service Center
Do not trust trendsgal. This site is untrusful
If they replied to your complaint.its actually auto reply
We have to do something to this site before they take all the money to the defferent people.
Dear Charie n.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
THESE MOTHER$#*!AS NEED TO BE REPORTED. THIS $#*! IS SO $#*!IN TACKY AND CHEAP I MEAN WTF MAN. I AM SO MAD I WASTED MONEY ON THIS TRASHY $#*! IM REPORTING THESE FRAUDULENT $#*! MOTHER$#*!AS. HOW THE $#*! YALL GOT A WEBSITE BUT YOU CAN'T RETURN THE ITEMS UNLESS THEY APPROVE. I WISH I READ THE REVIEWS FOR THIS SITE BEFORE I MADE A PURCHASE. VERY $#*!IN UPSET WAITED DAMN NEAR A MONTH FOR THIS FRAUDULENT $#*!.
Dear Santana C.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
MERCHANDISE:
I ordered a dress on Trendsgal, which was just as described and which fit nicely. It was shipped the day after I ordered it.
DELIVERY:
Arrival to my destination, however, was extremely slow. I thought my item had gone missing, which was the reason I contacted CUSTOMER SERVICE. I ordered the item in mid-November and received it 5 months later in late April. CUSTOMER SERVICE was a gem. They promptly responded -- by the next day -- and quickly straightened everything out.
I don't think the late arrival time was the fault of Trendsgal, however. There seemed to be some sort of problem between Canada Post and Asian post offices during that time. Hopefully, this was just a one time anomaly.
SHIPPING:
Shipping fees were very reasonable, as was shipping insurance -- far more reasonable even than shipping an item from a U.S. store to my home in Canada. I recommend buyers add shipping insurance to their orders for an extra $1.27 US or so, which gives extra peace of mind. I'm glad they provide this option to customers and at such a reasonable price.
WEBSITE:
I like the layout of the website and the fact that TrendsGal tries to provide as much helpful information as possible about the clothes -- even the measurements of the models. If Trendsgal could also include the laundry instructions for its items, that would be perfect.
CUSTOMER SERVICE:
With my delivery issue, they were very courteous and quick to respond. I think their ticket system for dealing with customer questions is wonderful; it ensures that each issue gets a response, and I wish more stores had a system like this.
Dear Lori B.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I placed an order on 1/24/16 of 3 tops. I paid extra for expedited shipping for these to arrive by the 30th. When I checked, the site only said "processing," the same as the day I ordered, no changes. On the 30th I tried to call the 305# but it doesn't go to a business! I sent a complaint to the company and asked for my money back, yes, Trendsgal took my money the minute I ordered but I received nothing. Their response to my request for money was to tell me what I ordered was on backorder and "wait until February 20th or go exchange the items."
How is it that they can keep my money when I've received nothing?
DO NOT ORDER ANYTHING. THERE ARE MANY OTHER LEGITIMATE SITES WITH MUCH BETTER REVIEWS AND WILL TREAT YOU APPROPRIATELY.
Dear Yvonne J.
Thank you for taking your time to write your review.
After the receiving of your order, the processing time varies depending on the specific product with the average processing time approximately 3-5 business days; however, it can also be affected by the item's stock status.
We have checked your ticket, our colleague has offered you the refund, please check it.
We offer our sincerest apologies to you for the issue.
Best regards,
Trendsgal.com
I wrote a scathing review previously, i should have 2 reviews. I am down to one for some reason. The main one has been deleted, probably reported by the scam artists.
Basically, everything bad you have read on this forum about this company is true and has happened to me.
Ive ordered, had no deliver. Emailed them about 5 times and received stock responses, one claiming it will be delivered by courier from local area. I still didn't receive anything after 3 weeks, i fired off another email to say that they had a signature from somebody at a local post office, however they didn't know which post office or who had signed, they then said i should claim against the post office for loss. Wrong, i didn't buy from the PO, so no contract with them. Their is a theme here running through all the poor threads.
Also, i live quite close to this address below:
4 Copthall House, Station Square, Conventry
West Midlands, UK
Tel: *******030
*******@trendsgal.com
This address is posted on this site! I decided to take a detour and visit said address, they are not there and the telephone number is bogus, its not a UK number.
CLEAR MESSAGE HERE, STAY AWAY FROM THIS SCAM SITE.
I have made it my mission to let everybody in the UK no about this site, i have contacted trading standards and they are looking into this.
This message will also be used to bump all the fake review claiming they are a great site.
Tip for consumers:
My tip is pay the extra and stay away from these scam artists.
Always believe.. If something seems too good to be true, then it isn't.
Dear Andy H.
First, I want to offer my sincerest apologies to you for the issue.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Please be assured that we will ask the compensation if the parcel get lost.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Trendsgal Customer Service
The customer service is very excellent and all of my order so far I am satisfied with, I don't have any return yet back to them.
This site is a not a scam! I received all mine! You just gotta be patient, everything looks so nice. Will definitely order more...
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear LaVerna,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Trendsgal strives to give customers the best quality clothing at the lowest prices.
Could you tell us your VALID order number and submit a ticket?
We will offer the proper solution.
Best regards,
Trendsgal Customer Service Center