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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 360th among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
This company needs to be shut down. The quality of the clothes I ordered are nothing like what is displayed on the website. Two pairs of jeans (stylish high wasted zipper embellished slimming pencil jeans for women and stylish midwasted pocket designed lace embellished womens jeans have buttons but there is no hole for the button to go in. Chic mid-wasted pure color hole designed womens jeans holes were out of place and the zipper was broken. The trendy round long sleeve plaid dress was made out of the cheapest material I have ever seen. The material is so cheap it can probably pass for a Halloween costume. The romper was poorly made. Casual spaghetti strap solid color jumpsite for women was very dull. It was not made out of the same material shown online. Fashionable v-neck long sleeved striped sweatshirt and fitted pants twinset for women is msde of poor material as well. Everything was just terrible. Any good reviews you may see please ignore because the person was probably paid to do it. Avoid buying clothes online that are being shipped from China. I wasted my money and and will likely never get it back. Hopefully everyone sees this so they won't have to be scammed like me and many other people.
- a pissed off customer
Most clothes are true to size, they're all very cute and I get compliments every where I go. Highly recommend this site.
Had issues with shipping and trendsgal got back to me and resolved this issue very impressed actually will definitely be ordering again
Dear lora W,
Thank you for your review.
Taxes are charged by their local Customs Office and country regulations that is beyond our control.
For more about tax and our service please check here: http://www.trendsgal.com/m-faq.htm
We have sent you a message regarding your particular case and kindly ask that you reply to us via the Support Center.
Many thanks,
Trendsgal Customer Service Center
As someone who loves goods deals as much as she likes new clothes, I am so thankful I found this website and am half dreading this 5-star post already, for fear the secret will be out. The clothes appear exactly as shown in the pictures... No joke.
Unlike other clothing sites, Trendsgal states the quantity available. You can also request a NOTIFY IN STOCK "notification," which is actually just a tab under your account. (Which I highly recommend making an account -- email address and password is all you need -- so you can earn T-points with every purchase/review.)
There are two rules to remember when ordering from Trendsgal.
1: Get a measuring tape... or a string and a ruler. Almost all outfits are EXACTLY as stated in the size guide. Beware if reviews state the item runs small or big. It's usually true.
2: Be patient with shipping time. Out of all the discount fashion websites, I have experienced the fastest processing time with Trendsgal, with most of my orders being shipped off within 8 hours of ordering. Impressive to say the least. However, if you choose the cheapest way to ship and get NO TRACKING, it will be sent via China Post, which is considerably slower than if you opt for a $1.99 tracking number. Don't bother tracking via the website, but rather copy and paste the number onto the website, itself. Spring for the next step up or even expedited shipping and you'll have your item within 7 business days. Granted the pricing, you can justify the shipping cost divided per item... not too bad if you consider you saved money, time and gas.:)
On this order in particular, I needed to contact customer service regarding two different issues two different times. One item that I ordered stated that it would ship a random color. I contacted customer service requesting a specific color and got the color requested. I also had to change the size of one item ordered and had no problems doing so. Customer service replied back to me within 24 hours and I always had a helpful response.
For the price paid, you cannot beat Trendsgal. I have placed 6 orders so far and have had zero issues.
Happy shopping!
Gave it to my mother as a Christmas gift last year and she loved it. Will buy another one from trendsgal
I had no problems ordering or paying. My items arrived on time and its exactly what I ordered. Im very satisfied.
Get it girl fits kind of tight but looks exactly like the photo, trendsgal deserve recommend! Trendsgal is great site!
No, just no. Stay away. I placed an order on September 25th and paid $17.99 for expedited shipping (3-7 days), and today is October 13th (almost 3 weeks has gone by) and the package HAS NOT EVEN BEEN SHIPPED OUT. So apparently, the total delivery time = processing time + shipping time, and according to the website, the processing time normally takes about 4 days and if there's any issues with the order, they are supposed to email you. I did not get any email from Trendsgal regarding my order (they should have at least notified me about the significant delay) and it's just ridiculous to take this long to process a freaking order for two single clothing items (one of which I needed for my dance performance). On top of that, it is SO hard to get ahold of a customer representative. I tried leaving a voice message, sending an email, requesting an online chat- nothing. Yesterday, I had to dial their number 11 times before finally getting connected to a human person so I could cancel my order. First, they told me they would send me an email confirming the cancellation within a couple hours but they never did, and the next day (today), I logged into the website only to see that the order status was still "processing." I had to call the customer service again many many times to finally speak with another rep and I made sure I received the cancellation email before I let her go. SO MUCH EFFORT. Do not bother ordering from this awful, incompetent company. It's not worth it.
Dear Ji,
We are sorry that you are experiencing issues.
Currently our phone lines are only available during the daytime in China, due to this you may be unable to reach us depending on which country and time zone you are calling from.
Please rest assured we are working on this issue and are looking towards having a more available service in the future.
We have a 24 hour Live Chat service that can be used for any presale issues.
Our after sales service is currently available 24 hours a day via our ticket system in the Support Center. Simply leave us a ticket and one of our after sales team members will get back to you within 24 hours.
Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
We have sent you a message and kindly ask that you reply to us via a ticket.
Thank you,
Trendsgal Customer Service Center
Trendsgal Is my absolute favorite place to shop online for everything and they have great selections and affordable prices.
WHEN READING ALL THE REVIEWS I CANCELED MY ORDER. THANK GOD THAT MY ORDER IS STILL PROCESSING. I EXPEXT ALL MY MONEY BACK AND A CANCELLATION EMAIL. I DEFIANTLY WILL BE SUE THIS COMPANY IF I DONT GET MY MONEY BACK. IF CUSTOMER SERVICE IS OBSERVING PLEASE EMAIL ME AT *******@YAHOO. COM. AND ALSO THE ORDER NUMBER IS G**************. PLEASE CONTACT ME ASAP. I HAVE NEVER SEEN REVIEWS SO BAD IN MY LIFE. I WILL DEFINITELY STICK TO WEBSITES I KNOW OF.
Dear Elyssia B.
Thank you for your important feedback and for letting us about your experience with us.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please be assured that we have asked to take the parcel back from the shipping company and we will refund you in full.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
Trendsgal Customer Service
BEWARE! They took my money two months ago and have never given me tracking numbers. Never have received order. I believe company to be a scam.
Dear Mike A,
Thank you for your review
We have received your payment on date Jan 17 and shipped out on date Jan 17.
It's in transit now. You can track on http://webtrack.dhlglobalmail.com/.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Many thanks,
Trendsgal Customer Service Center
Horrible service and the clothe are very bad quality... please don't waist your time and your money on this site because they will rib you off...
Dear latitia a.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right so please leave the order number to us.
We really want to help to solve the problem and look forward to your reply.
Kind regards
Trendsgal Customer Service
After reading several mixed reviews on this site I overcame my skepticism about Trendsgal and placed an order for 6 necklaces, and I'm glad I did... I love them! Some of the cons I read in reviews here were about the quality of the products, delivery time, and shipping charges, so this is what I'll address. (1) Quality of product - I thought the product quality was pretty good, considering the price, and it's nothing less than what you'd pay at your local store for about the same price or maybe a little more. Also, all of my items looked exactly as they did online. One necklace appeared a bit smaller than online when I removed it from the packaging, but after putting it on it looked just fine. (2) Delivery time: I placed my order on June 21 and received it yesterday, July 7 - about 2 weeks, which is average. Some complained that this turnaround time was too long, but considering the fact that it's coming from China, I think it's a fair amount of time. (3) Shipping charges - Some complained about the shipping charges, but what I noticed is that the shipping charges vary according to the amount of your order. My order was around $36 so my shipping charge was about $11. I had no problem with that because again, it's coming from overseas. Also, I sometimes place orders with vendors here in the states and pay as much as $9 for shipping, so $11 is not that much of a stretch. Overall, I have to say I'mt a happy customer and will continue doing business with Trendsgal. In fact, I have another order pending as I type this review lol. If you decide to try it, you won't be disappointed. Oh, another thing I wanted to add: If you're ordering clothing, go up at least one size because their items run small. I haven't personally ordered any clothing items, but have heard others who have ordered clothing mention that sizes run small. Happy Shopping!
Sizes run very small, quality of the fabric is poor, and the return process is slow. Have been waiting a long time for my refund.
Dear Judith S,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Many thanks,
Trendsgal Customer Service Center
I am quite happy with my order which was received after 3 weeks. The clothes I ordered fit perfectly and the quality is very good.
Dear Nilda D.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I paid for my item in November I never heard anything till December end and when I send massage they said one item is back ordered that's why they did not send me my order. They make me change my one item on list I changeed it. After I received my order in January 23rd after 2 month almost. The one item had wrong size and I have to message them again. They said they will send me right size and onece my order ready they will send me email it has been 2 months. NO EMAIL NO ITEM RECEIVED YET. RIDICULE COMPANY, AND SERVICES NEVER EVER GO THE TRENSGAL. THEY TRICK YOU BY PRICE ONCE THEY RECEIVED MONEY AND THAT'S ALL THEIR BUSINESSES ARE.
Dear Palak v,
Thank you for taking the time to write your review.
For the shipping method, there is no international tracking number available. However, we reshipped your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
Your case has been taken cared of by our support team.We would be very grateful if you inform us of your order number.
Many thanks,
Trendsgal Customer Service Center
My order was delivered faster than expected, the product are okay and beautiful just as it is on the website.
Keep it up trendsgal...
Dear wuraola a.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center
Rosegal contacted me after I wrote my last review when I experienced their low-quality clothing. They promised to credit my account, but never did.
Dear Megan A.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Please be assured that we really want to solve your problem, however, please note that we are Trendsgal if you placed an order on other website?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service
I Ordered Wigs Unxer Expedited Shipping, No Update on Where they are or when they will be delivered and I cant track them. First Time using service please dont let me down
Dear Alicia T,
Thank you for taking your time to write your review.
We have shipped out your order on date 2016-09-19. It's in transit now.
You can track on http://www.myib.com/tracking/.
We have sent more detailes to your account. Could you please check it?
Best regards,
Trendsgal.com
Ordered a jumper last Thursday, was told it would be here in a week still hasn't arrived. Wouldn't recommend this site
Dear Abbie B,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
Could you please inform us of the order number? We will find a solution for you.
Many thanks,
Trendsgal Customer Service Center
Honestly live this buisness. They keep in contact with me when i have a problem an I love their merchandise
First off, I would like to say that this review I'm writing is to help others to have the same great online shopping experience that I have continually had at trendsgal.com, and that everything I'm saying is truly coming from the heart aand was not forced in any way shape or form.
Ok now this website is no joke. The amount of products from women to men to kids, home, beauty, jewelry, everything you can think of they got a wide range of choices at can't beat it prices! I have aand will continue to recommend this site to any and everyone. They have got things for people of all ages. Clothes, shoes, cool gadgets that you didn't even know existed, home decor, beautiful jewellery, the list goes on. Did I mention the amazing prices?!? Omg you just can't beat it you won't see any of what they have to offer anywhere else at these prices! Seriously this is where you want to go to do all your birthday and holiday shopping or just to treat yourself:)
The customer service is great, they go above and beyond to make sure you are a happy customer. I think that's really something to be valued. Shopping online sometimes can be scary because of sizing or worried about your card numbers but this site is legit and if you ever have any questions or problems they are right on it to help you in the best way possible. Plus the shipping is so fast. Oh and you can gain points too and be able to get discounts on already crazy discounted prices!
I'm telling you this is the site all shoppers dream of. There's no reason to not check it out for yourself. I just want to spread the word as much as I can to anyone who is willing to listen, I've purchased many times from this site and most recently last week. I'd feel bad if I didn't share the site to anyone. I get constant complaints on the things I've bought from them And each time their jaws drop when I tell them how much I've paid.
If your sceptical fine, check it out for yourself. I promise you that you won't be let down!
- steph.
Dear Steph w.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I ordered two bathing suits from trendsgal about one month ago and still haven't gotten them yet I called the number 16 times no one has anwsered
Dear Nocle C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service
I placed an order online with www.trendsgal.com in early October 2016. A couple of the items ordered were supposed to be Christmas gifts for family members and since I ordered early enough, I figured that there would be absolutely no issue getting them in time for the holiday. I never received the items AT ALL. After I have made several attempts to contact their customer service department, they promised me that the items were just taking a little longer than expected and to "be patient." BE PATIENT?!? I thought I HAD been more than patient considering their complete lack of concern for doing what needed to be done and keeping their word. It is now almost February 2017 and not only have I not gotten them STILL, they will no longer return my emails in regards to refunding my money. The last email I received informed me that the items I ordered were "no longer in stock" and they would be in contact with me in order to get me my money refunded. NEVER HAPPENED! STILL WAITING! I just sent ANOTHER email demanding the refund or I was contacting the BBB. I am so disgusted and in disbelief with this company. I discourage anyone from ever ordering ANYTHING from them. You will be scammed.
Tip for consumers:
Please do not!!! You will have your money taken, promised everything in the world and never get the items you ordered after 6 months. SCAM!! SCAM!! SCAM!!
Dear Ashley M,
We regret that you are having delivery issues.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. If you believe that your order has already passed this waiting time, please first check with your local post office.
Please check your account and reply to the message we have sent to you regarding your particular case.
Many thanks,
Trendsgal Customer Service Center
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Jessica E.
Thank you for notifying us of your complaint.
We have resolved this issue in the ticket, would you please check and reply to us?
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com