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TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 362nd among Fashion Jewelry sites.
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?
I've had a great experience shopping at trendsgal I bought a couple of dresses shoes and accessories my dress fits perfectly thank you Trend trendsgal! My orders came really fast I will definitely be ordering more!
As a beginner retailer, I have found trendsgal to be the best I have used so far. The shipping is fast enough from overseas that I did not feel like I was waiting too long. The prices are honestly unbeatable, and as long as you read the reviews and check the material/sizing, you're unlikely to be disappointed! For just $3 per month, I was given access to even cheaper prices! While some items have not come out exactly as I hoped, I again blame myself for not reading the material and looking at reviews. Every item I have put the time into quality checking (for the price, it's worth the extra time) has come out nicely. I have contacted the site for questions more than once, and they are always quick to reply (same day) even when specifying a sizing question on a specific item for me! If you're just starting out, I would definitely recommend this site
Ordered my items (3) to be exact and paid for expedited shipping which says 7 days. Been 3 weeks and they still did not ship it. Asked for a full refund. If you offer expedited shipping do just that. People have places to go.
Dear Linda T.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are sorry that the item of your order is out of stock.We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Trendsgal Customer Service
It took over three weeks for them to send out a processed and packaged order because they made mistake after mistake and kept asking for my address over and over. I had paid extra for the expedited shipping and requested that just the expedited portion of the shipping costs be refunded in some manner being that they happily took full responsibility for for their careless blunders. They repeatedly refused to do so as well as refuse my request to contact a supervisor. Disgusted by their representatives' rude and condescending attitudes.
Dear Jennie H.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Please be assured that every our colleague are trying ourselves to help to solve customers' problems and please contact us http://support.trendsgal.com/
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best regards,
Trendsgal Customer Service
Upon reading all of the reviews here, i'm beginning to wonder if i will even receive my items. This is ridiculous. The company is based in Beijing china yet runs its website off an american server. Obviously to lie and fake it as far as they can.
On top of that, their ticket support on the website doesn't even work? It refuses to submit my ticket to find out where my stuff is.
This is the one and only time i will EVER use this site.
Dear Vernon S.
Thank you for taking your time to write your review.
Please check the email we sent and we have tracked the packages and sent you the attachments.
Please check them and reply to our email.
We cannot apologize enough for any inconveniences this have caused you.
Best regards,
Trendsgal.com
I ordered from trendsgal and the item I received was not even close to what was pictured. I received a dress completely see through, completely, that was also made for someone very short and wide. I ordered according to their size chart. I figured if anything it may be tight but I was way off. It was so baggy and see through its going to the landfill sin as my husband takes the trash out. They only offer partial refund and you pay shipping which is way more expensive than the original cost of shipping. You lose money by returning anything
Dear Lacey F.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
I paced an order on 2/4/17. I paid for expedited shipping (3-7 days) on the order but it took a couple of weeks to arrive. I finally received part of my order. 1 item never came. After sending 3 messages to Trendsgal customer service- NONE were answered! I finally heard back from hem after leaving a poor review here and on their site. My expedited shipping fees were returned to me as well as the money for the item that I did not receive. GREAT customer service AFTER bad reviews!
Dear BECKY B,
We apologize for any inconvenience caused.
After tracking, your parcel has been delivered sucessfully on date Feb 17th.
You can track on http://www.myib.com/tracking/.
For more details about shipping, we have sent you a message via our ticket system.
Please kindly reply to us there.
Many thanks,
Trendsgal Customer Service Center
I ordered from stressful twice and have not received none of my orders and then you can't even track your package and every time I try to submit my ticket it won't go through and the phone number is not responsible real number and I spent like $70.00 on this site I'm very upset give me my items or my money back before I report this site.
Dear Sevon P.
Thank you for your feedback.
Your order has been shipped out and it is now on the way to you.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
For more details, we have sent you an email, please check and reply to us.
We very much regret that the inconvenience has occurred on you.
Kind regards,
Trendsgal Customer Service
Why is shipping so high? You should have free shipping on new customers or at least half off something... I will not be ordering things from here that are $1.63 and pay $18.00 for shipping i refuse to pay that...
Dear krissy l.
Thank you your feedback.
Please leave your order No. So that we could check it for you.
The shipping method is chosen by out customers and cost is charged by the shipping company.
Please check our policy:
http://www.trendsgal.com/shipping-handling/
Thank you for your support.
Kind regards,
Trendsgal Customer Service
I ordered 3 weeks ago and it's showing still processing. I wish I would have followed my gut that the site was too good to be true. I will call PayPal for my refund ASAP as based on this it is a scam.
Tip for consumers:
DON'T DO IT!!!!
Dear anasthasia l.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We must clarify that: our company is definitely real.Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
Due to delays in the delivery date supplier, we can not schedule delivery, please be assured that we will be a full refund, if you still need to buy, please post a new order.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
This company blocked me from leaving honest reviews about their products. I tried to leave several reviews about the poor quality of the clothing and they would not allow them to post. The clothing is absolutely terrible! So are the shoes! Do not waste your item ordering shoes from them. They have excellent jewelry that is good quality and I do really like the jewelry. It's good stuff. But they are very deceptive, never give them a credit card #, always use PayPal and be safe on this site!
Dear Leigh B.
We regret any inconvenience or frustration that your experience has caused you.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Please be assured that we allow any review about us and we will carefully see them and correct our mistake.
In addition, here is the link about our payment method and we do support many payment methods including the credit card.
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Trendsgal Customer Service
Be wary over delivery times. I ordered two items on the same order and one arrived within a week, thanks. However, I have now been told on three separate occasions, that the second item would be shipped within 1-3 days and it hasn't been! It's now been over 15 business days since I placed the order and I'm very disappointed with the level of service. I get a quick response to messages to the service centre but they just tell me it will be shipped and then it isn't!
Dear Joanna,
We are sorry that you are experiencing issues.
Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
In some cases we may split your order due to stock availability. We will ship the remaining orders, once they come back into stock.
We kindly ask that customers wait patiently for their package to arrive. If you have any questions in the meantime you can always contact our Support Center.
We have sent you a message and kindly ask that you reply to us via a ticket.
Many thanks,
Trendsgal Customer Service Center
I placed an order, paid for express shipping, and then nothing... no communication at any point with the vendor regardless of the multiple attempts used. I also found additional phone numbers online for this vendor but all the phone numbers are a dead end. I have disputed my charges with PayPal and with my bank. I would suggest doing the same. This company deserves to be out of business. This has been a huge waist of time and money.
Dear Toni-Marie H.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
During an honest (but negative) review of an item (that had been one item in an order of three items) purchased, This review also resulted in a satisfaction rating of one star, for that one item.
Within 24 hours, I had received response from Trendsgal Customer Service, asking for details for them to commence investigation. Following correspondence once again provided a prompt reply, along with a fully satisfactory solution to the matter.
Everything settled in 48 hours. Five star service, as noted above.
Trendsgal's action in this matter has certainly reinstated my confidence in using Trendsgal.com as a reputable on-line shopping website.
Dear John K.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
After my order yesterday, Trendsgal made it so I can no longer log in to my account. Their phone number and email contact do not work. I got suspicious and saw all the terrible reviews of this company on line. I have opened a dispute with my credit card company, in order to get a refund. This is a shady company at best, fraudulent at worst.
Dear Rebecca,
Thank you for recent comments.
Please log in your account with the registered email and the correct password.
We have contacted you with the soultion via support center. Please check it.
Our Customer Support Team is at your service any time.
Best regards,
Trendsgal.com
I ordered two shirts at the same time... I received one shirt and it was completely see through. Not what the picture or description showed at all. The other one never came and its been 42 days. They keep giving me the run around and wont answer their phone or call me back as I have requested. Awful company... do not I repeat DO NOT order from them.
Ordered a few items and 1 was a mistake, but no worries they took care of it right away! Will order again very very soon. Definitely recommend this site. Amazing prices with very up to date fashion. Happy to have found this site!
I absolutely love this website. Everything I've ever gotten from them has all been amazing. And everytime I wear any of their products I get so many compliments. I will definitely continue shopping with them.
I had already ordered some items through paypal on Friday before reading reviews on this website. After reading the reviews "most of which were negative" I decided to cancel my order on Saturday and request for a refund as my goods had not been shipped yet. Well on Monday I received a refund to my paypal account. I now want to try out a few things before purchasing in Bulk. If the quality is good then i can
Dear Joe W.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Trendsgal.com soon!
Many thanks,
Trendsgal Customer Service Center
I purchased items and never got tracking number or received my items. They stole about 900$ from my account and tried to get away with it before I cancelled those fake transactions, Shame. Take your business elsewhere and RUN
Dear Tish B.
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team. Please give us your oder No. So that we could contact you.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
I ordered 1 item on May 23 2016 and now it is June 18 2016 and I did a support ticket to customer service. They said oh it will take 10 to 25 days... so far my order has not been received... it should not take this long next time I will order off of Amazon... they are really fast with shipping... This company is a scam! Never again will I order from them!
* TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Leona,
Thank you for taking your time to write your review.
Your order was shipped out on 2016-05-24, we hope you can understand, as it is oversea shipping, sometimes the packages will be delayed by some factors.
We sent you an email with the detailed information and solution, please check it.
I wish to tell you that we are sorry for this inconvenience.
Best regards,
Trendsgal.com
It took 2 months for my order to arrive in 2 separate bags which could have been put into one. The quality is simply OK not great. The customer service department is to be desired. They tried to push blame on me (the customer) I will not suggest this site to anyone.
Dear MaryAnne h.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service
My order is over 1 week late and Ive only received one out of five of my orders. And I understand that shipping can be difficult so Im not mad about how late they are. But on the front of the package it includes my phone number which worries me because it has all my information on it (my address, full name & phone number). Because of that I definitely wont be ordering from there again. Their prices may be good but I do not want to be ordering from a place that shows my phone number on the package.
Dear Bob b.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Trendsgal Customer Service Center
I ordered some items for my wife from Trendsgal, and received exactly what I ordered. The only problem I found is that you have to watch the sizes. I knew these fashion were made in China, and took a chance. Shipping was fast... faster than stated, and quality was okay considering the price. Every item I ordered was exactly as shown on the website, so there were no surprises... except as I said earlier... watch out for sizes, as a lot of items are made small. You need to order larger than stated! Otherwise, I found no problem with this site! AND customer service on this site gets back to me sooner than any other I've encountered via email!
Tip for consumers:
Watch for size!
I ordered from them weeks in advance for a part for a Halloween costume. I paid by credit card, but had to wait several days after for them to acknowledge payment to ship. Then they claimed it was sent, but both postal companies said they didn't have it. It didn't ship until right about Halloween. Despite their website implying shipping is 7-9 days, expect an actual time of about 3-5 weeks.
Dear Lasenna,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
Could you tell us your VALID order number and submit a ticket?
We will offer the proper solution.
Many thanks,
Trendsgal Customer Service Center
Gain trust and grow your business with customer reviews.
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Sarina R.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center