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  • TrendsGal

TrendsGal

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Overview

TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TrendsGal most frequently mention customer service, tracking number, and credit card problems. TrendsGal ranks 360th among Fashion Jewelry sites.

  • Service
    116
  • Value
    106
  • Shipping
    113
  • Returns
    71
  • Quality
    105
45
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How would you rate TrendsGal?
Top Positive Review

“Very satisfied customer”

Liba O.
9/20/17

Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again

Top Critical Review

“Mermaid blanket”

noreen l.
1/4/17

I order a mermaid blanket, shipped out November 19,2016, haven't got it yet, says its still in china and tracking hasn't been updated since Dec. 5/16. They say they can't help me until January 19/17 then they will help me. Apparently it won't be here for Christmas and I am sure they can see it hasn't gone anywhere. Really don't want now, I have ordered elsewhere, just want my refund. Whats the sense of a tracking # when they can't track it?

Reviews (876)

Rating

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Reviews that mention popular keywords

customer service (177) order number (31) credit card (27) phone number (25)
Thumbnail of user britc3
1 review
2 helpful votes
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November 28th, 2015

The pros of this site is that the items I ordered did arrive in a timely manner. The primary issue I have with the clothes I received is that they are terrible quality. You definitely get what you pay for with this website. Every single item was made with cheap material. Save your money for clothes that will actually last.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Brit C.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.trendsgal.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Trendsgal Customer Service

Thumbnail of user alishal7
1 review
2 helpful votes
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March 27th, 2016

I am missing several items from my order! The black dress I ordered is missing, as well as cross necklace, the bathing suit straps are broken, and the green dress has a stain in it! I have been trying to contact them and the number doesn't work and neither does the email. I will have to file a dispute with my bank because this company is a scam

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Alisha L.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com

Thumbnail of user lynnc50
4 reviews
5 helpful votes
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April 7th, 2015

Where is this company located I've ordered from them 3 times a hit or miss withe the sizes but they're cheap so if the didn't fit I didn't trip but my last order of 3 pieces yielded only 1. Cc so far, I like them I just I that I receive my other two pieces... whether I can ware them or not.

Thumbnail of user nicholew3
1 review
4 helpful votes
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January 30th, 2016

Worst purchase I have ever made. I waited for over 2 months to find absolutely NOTHING like the picture. I was very exited after purchasing this dress, and now that it is here, I want nothing to do with it. It is completely see through and looks like an extremely poorly made Halloween costume. I hate this dress with a burning passion.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear nichole w.
I want to start by apologizing to you for the inconvenience.
We have resolved this problem for you through the support center, would you please check it and reply to us?
We appreciate your valuable feedback.
Best regards,
Trendsgal.com

Thumbnail of user ingridt4
1 review
5 helpful votes
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September 27th, 2016

I had ordered 2 bathing suits, and I must admit, I didn't know and/or see the size charts. I ordered 2XL, from experience with other stores. Unfortunately when I received the items, they were much too small. The quality was excellent, so I contacted TrendsGal's customer service and here I learned about their size chart. I cannot blame TrendsGal for my oversight. With my new knowledge I will place an order again, now with the correct size.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Ingrid T.

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal.com again soon.

Many thanks,

Trendsgal Customer Service Center

Thumbnail of user sequoyahh
1 review
0 helpful votes
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September 30th, 2015

I ordered some heels for my homecoming dance this coming Saturday and i ordered a month ago! I have tried to contact customer service over and over again. I've called and emailed them. Still no answer. I honestly will never order from TrendsGal again! Expedited shipping my $#*!!

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Sequoyah H.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We are really keen to send you an e-mail to you, please kindly leave your order No. Here, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service

Thumbnail of user morganb34
1 review
2 helpful votes
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December 4th, 2015

I ordered 1 dress and payed extra for fast shipping and still haven't received it their number that is on the website doesn't work and you can't get ahold of their customer service email. There's no point in buying anything from this website because you won't get it

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Morgan B.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service

Thumbnail of user tyjael
1 review
2 helpful votes
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January 5th, 2016

I placed an order january 1st and my order is still processing which said it would only take 3 processing days its been 5 days. And i payed 10.00 for standard 6-8 shipping days. I tried contacting the seller but i never get a reply. I really hope i dont get $#*!ed over

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear tyjae l.
Thank you for your important feedback.
Your order has been shipped out on 2016-01-03 and it is now on transport.
For more details, please refer to our email and if you have any question, please reply to it.
We cannot apologize enough for any inconveniences this have caused you.
Kind regards,
Trendsgal Customer Service

Thumbnail of user candyl5
2 reviews
4 helpful votes
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December 22nd, 2014

I was scared to receive my order after all the reviews, but when I opened the package I was pleasantly surprised. I guess I'm one of the lucky one who received cute clothing and fast delivery. It took approximately 6 days to get my order, nothing missing. Before anyone says I am not a real person I am lol, and live in laingsburg mi. Definitely would order from them again

Thumbnail of user staceya10
1 review
2 helpful votes
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February 26th, 2015

I ordered something from them almost a month ago I received no confirmation email nothing! I tried calling the number on the website but all I get is an answering machine what kind of business is this!?!?!? First and last time I EVER order something from these ppl!

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Stacey A.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service

Thumbnail of user glorias23
2 reviews
1 helpful vote
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February 2nd, 2016

My order still has not come and it is a good thing I did not order but two items; just to test the waters. It has been over 6 weeks and when I called them I was told it may be another 6 weeks. In other words; I will never get the merchandise I paid for. I believe this company is running a scam and from the reviews I am now reading I am so glad that I did not order hundreds of dollars worth of stuff. The shipping I paid cost more than the actual merchandise. Should have known and will never shop from them again.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear gloria s.
I want to start by apologizing to you for the inconvenience.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
For more details, we have contacted you via ticket, please check and reply to us.
Thank you very much for your important feedback.
Best regards,
Trendsgal.com

Thumbnail of user jillianc13
1 review
2 helpful votes
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September 12th, 2016

I purchased all of my items in a larger size because I figured they may run small since the price was so cheap... well I ordered a 4x, the clothes are labeled 4x but they fit a size medium person! Not to mention I pay for expedited shipping and had to wait 15 days to receive my order... guess what you want to return an item? You have to pay for that too! HORRIBLE!

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Jillian C,

We regret things did not work well for you.

We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

Our professional Customer Support Team is at your service any time.

Best regards,
Trendsgal.com

Thumbnail of user tapplew
21 reviews
16 helpful votes
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September 3rd, 2017

Trendsgal has been easy to deal with. I got my items fast and didn't have any problems. I always order a size just to make sure my sizing is good. Started ordering from them a while ago and i still have everything.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Tapple W.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Trendsgal.com.

Please feel free to place an order again soon.

Thank you for your support.

Trendsgal Customer Service Center

Thumbnail of user aaab4
1 review
1 helpful vote
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December 8th, 2016

Stuff are good & cheap but the employees are very slow and delivering poor quality. Your orders will be stuck with them - so if you are doing business, expect that your shipments will be delayed even you ask them like thousand times

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear aaa b,

Thank you for taking the time to write a review.

We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.

Trendsgal strives to give customers the best quality clothing at the lowest prices.
Could you please inform us of your order number?
Then we will check it for you soon.

Many thanks,
Trendsgal Customer Service Center

Thumbnail of user susann146
1 review
11 helpful votes
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March 3rd, 2016

You are a SCAM! I have read several complaints about people NOT getting their orders just like me. I will take this complaint as far as I can. Believe me! I ordered on 1-13-16 and still haven't gotten my order! You said you put a message on my account with you and there is nothing there of course. The reply url you sent me doesn't work. Can't reply. Click-ons don't work etc.
Susan Newell

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Susan N.
Thank you for taking your time to write your review.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
We do hope that you could check your emails again and we have contacted you many time and we are waiting for your reply.
We would like to offer our apologies to you for the inconvenience.
Best regards,
Trendsgal.com

Thumbnail of user sydnieh1
1 review
0 helpful votes
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April 21st, 2016

I ordered socks and the shirt and the quality was amazing! The only problem was you have to order a size or 2 up, but that's nothing terrible! Everything looked exactly like the picture and got here in a very timely manner!

Thumbnail of user deannak5
1 review
5 helpful votes
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January 6th, 2016

The leggings I ordered are not even close to the length the description said. It's like they are screw ups of some sort. They were supposed to be low and mid waisted. They all go up to my boobs. Bad enough that when they said they shipped it out they didn't, they waited 13 days and only with several complaints they finally did. Then when I received the order, it was like they sell factory screw up. Horrific no woman in they world is shaped like these leggings are made.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Deanna K.
First, I want to offer my sincerest apologies to you for the issue.
Our support team have resolved this problem and offered you the solution, please check the ticket.
Thank you for your valuable feedback.
Kind regards,
Trendsgal Customer Service

Thumbnail of user juliad24
1 review
6 helpful votes
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September 5th, 2015

My first order came in a timely manner and I was quite pleased with it. The only thing kind of strange was that one of my jean articles smelled like chlorine. Maybe that's normal? Idk. I got my order within a week. I also really liked the jewelry as well. For the price offered, I really can't find any way to complain with this company.
I ordered again and can't wait to get my next shipment.

Thumbnail of user angiee3
1 review
9 helpful votes
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November 19th, 2015

I placed an online order with trendsgal for $150 and i was really disappointed when i received it. Very cheap poor material, the colors are faded and looked as if it was used before. More over the sizes are not fitting. Their large size is actually an xsmall. Dont ever trust these people. Their stuff looks really good on line but actually it's very poor cheap quality.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear angie e.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please rest assured that we will contact you to help to solve this problem.
Thank you very much for your collaboration.
Kind regards
Trendsgal Customer Service

Thumbnail of user fadilahk
1 review
0 helpful votes
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October 11th, 2015

This is the first time in my entire life to be writing a review for an online store and it has got to be a bad one. I made an order on 30 September 2015 and chose standard shipping to my country which is supposed to arrive in 7 days. But it is still "processing" until now and it is the 12 October 2015.

As I read through all these reviews, I can't help but to feel sorry for everyone else who has had the same experience as me. Please reflect on your business ethics as the entire service experience wasn't delightful at all.

Thumbnail of user servicer1
service r. – TrendsGal Rep

DearFadilah K.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We must clarify that: our company is definitely real.Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
Due to delays in the delivery date supplier, we can not schedule delivery, please be assured that we will be a full refund, if you still need to buy, please post a new order.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best regards,
Trendsgal Cutomer Service

Thumbnail of user javierr10
1 review
13 helpful votes
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November 2nd, 2015

http://www.ic3.gov/complaint/default.aspx?

FBI can and will shut them down. Money runs the world and they're taking it from us. Make a change with all your voices becoming one. Shut these f***ers down.

Thumbnail of user lakilaa
2 reviews
6 helpful votes
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December 29th, 2015

Ok, so a lot has changed since my last review. I have since then did some research on trendsgal and I came to find out that the warehouse is in China I believe. So I came to realize that it may that my package a little more time to arrive and then it did. I am now a happy shopper with Trendsgal and I will give them 3 stars now. The contact number still is unavailable and the live chat support doesn't work. But emails are up and running. Customer support is available through email which will get a response the next day. I do believe I will continue to shop with them. Now that I'm aware it's not a scam

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Lakila A.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have shipped your parcel, however, there is a delay of DHL due to this hot season like Christmas. Please rest assured that we will contact you to offer more details.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service

Thumbnail of user shanitat
1 review
1 helpful vote
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December 31st, 2015

I recently did a review for Trendsgal.com on that same day I received my products I ordered. I am still a bit concerned and have questions in my head about this site because the number they provide is a magic jack number and their support address is different that they have from PayPal. When a payment is taken out through PayPal it comes up as Ivan instead of the site name. They provide you a tracking number but you can't track that package. So although I did receive my products Im still concerned for those who hadn't received their orders..

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Shanita T.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We are always trying our best to serving our customer. Please contact our Support Center if you have any problem:
http://support.trendsgal.com/
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service

Thumbnail of user noemic4
3 reviews
3 helpful votes
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October 20th, 2016
Verified purchase

I usually use internet for make shopping, there are many site but not alla of them are serious. Trendsgal have a super support center, if you have question or problem they will solve it. After the first order, i was satisfied that's why i 've made more orders becuase i like the the dress and also the accessories, they are original and fashion, the prices are very good compare to other site. I'm very happy to make shopping with Trendsgal and i had suggest also my friends to use it.
Once you use Trendsgal you will never stop to shop with them!

Tip for consumers:
I saw many review, the support center is always working i never had any problem . Of course you have to pay for the shipping , in other site if you don't pay the shipping is because in the price is incluted but of course is not free the shipping !

Service
Value
Shipping
Returns
Quality
Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Noemi C.,

We appreciate that you took the time to write a review.

Thank you,

Trendsgal Customer Service Center

Thumbnail of user brendas64
1 review
9 helpful votes
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December 29th, 2015

I ordered some items on September 10th, 2015 and I have yet to receive what I ordered. I tried contacting them and got no response. They say they don't check emails and they are located in China. I wanted more items. Thank God I only order a few, but I'd like my items or my money back. If you've been able to reach them, please let me know how.

Thumbnail of user servicer1
service r. – TrendsGal Rep

Dear Brenda S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Trendsgal Customer Service

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From the business

TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.

Company Representative

Thumbnail of user servicer1
service r.

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