UnitedHealthcare

After 3 weeks in and out of the hospital do to a stroke Unied Health Care decided a stroke isn't a reason to need rehab. The stroke was severe according to the neurologist and resulted in paralysis on the right side and swallow issues. The patient had an infection relapse all other issues have improved. Tried moving her to a acute rehab facility and United denied it. She now is to healthy they say. Only 3 weeks out from a major stroke, high blood pressure, heart arithmetic, diabetic, and still only eating pureed food. These guys do not belong in the health care business.

I bought a new CPAP and because the company I bought it from does not give insurance codes they will not pay for it even though I have a prescription. I sent the receipt for paying the full price and they think I rented it. They don't care, they only want to deny your claims without good reason. They have not been helpful at all. Just a insurance scam gladly taking your payments.

Ever since they went to Amazon for otc they have dropped most stuff that I used which is crap then they dropped my amount so can't even get much at all due to higher prices this is an injustice to our senior citizens of which they don't care whether they help us or not

Worst Medicare Advantage plan I have ever had. First claim of the year & they billed that out of network which it wasn't. Numerous call & always someone with thick accent to tell me I am not a member! When I tell them I am & explain problem I get no issues resolved. Had problems with their mail in pharmacy & called to be told I am not a member again. Will be switching next year. Unbelievable how incompetent they are.

I spent 15 minutes chatting with rep only to be given a direct phone # to call & start process again. Auto system had me verify my Dib & zip code twice just to a rep to ask exact same questions. That took another 12 minutes just to be transferred to another system to be on hold, still on hold 20 minutes later. What is UHC doing about OTC customer service. They can't get this done correctly year to year & hold times are excessive

I've been in pain after a fall last April. I've tried physical therapy, acupuncture, laser, ultrasound and NOTHING is helping. Firstly, they denied a lumbar epidural because they "didn't see anything on ct or X-ray. Now they've denied my sacroiliac fusion for next Friday because they won't cover that type of fusion. So IF they approve this, I will have to go over two hours away to get a full fusion done. That ought to be real fun traveling back home. I guess I'll have to unsafely lay down while my husband drives. Another thing. They're ungodly deductible before they pay for any prescriptions. I've now had to completely go off my diabetes medication because it's freaking $700 a month! Thanks a lot UH 😡

NEW Customer, this was a big mistake. Tried to look for a DR, the one I found was no longer at that facility or with this insurance. Called and they sent me a list with the DR that is no longer with the insurance company. It's kind messed up if the data is incorrect to find a doctor

I would give them zero stars if I could. My daughter had an infected toe and I called and they told me what Urgent Care to take her too and then denied the claim. Three months later she had strep throat and I was on vacation. They told me the Urgent Care down the street was again In Network and again denied the claim. I called and after 45 minutes the agent said it was indeed covered. Three months later I get a bill from Urgent Care for a bill that was higher than if she would have just gone and said she didn't have insurance! Seems like a total racket.

I called in October to make sure my upcoming routine dental appointment would be covered. I had had some dental work earlier in the year but the representative assured me routine visits were covered outside of the maximum benefits allowable. They lied. My claim was denied and when I called them they ran me around and wanted me to submit an appeal in writing that may or may not be resolved in 30 days. I will not continue to do business with a company that is not truthful. As soon as enrollment opens I will jump ship. Do not trust UHC, they are not truthful.

UnitedHealthcare OTC is a joke. They are usually out of stock on the items you need and you cannot carry over the allowance to the next period. I placed a $60 order 3 months ago that never shipped. After 6 frustrating phone calls and multiple emails, still no product. The order shows "Pending" on my account but they can't tell you anything about it. Their Customer Service department is a useless call center in the Philippines that only has the ability to read back to you what is on your online account. Can't wait to switch to a better company as soon as my plan ends.

My name is Tiffany Kirkland I paid out of pocket over 6,000 for my daughter Nadia Grey which is on my policy. She had to see a TMJ specialist for nerve damage after getting her wisdom teeth pulled, the specialist was out of network, I received my the necessary documents to file my claim, which was a letter stating she needed this treatment, all the tests like MRI's and X-rays, and her super bill with all of my out of pocket expenses. I was told they received everything 11/09/23 and they had 30 days to review it; well it is now 1/2/24 I have not heard back from them, I called several times and got no where, I checked the website to see if my claim was updated, it was not, they have my current phone number and address. I feel like they could have called me no matter if they would reimburse me or not. This is very unprofessional of them I am hoping they contact me soon and give and update on the status of my claim.

I have to reset my password every week
I clear my cookies per customer support and then keep resetting my password every damn week
One of the Worlds richest insurance companies don't let customers travel through their website
These guys are scamsters at the highest level

OTC program gives you $40 to play with. But they don't restock popular items that are out of stock. Also, used to be where if you wanted an item that was more than $40, you could pay the diff with a cc. Not no more. This leaves you with few choices and if you have money left over in you account after a purchase, it all goes to the vendor.
THIS REALLY SUCKS! I'm reevaluating my UHC plan for next year - may switch to BCBS.

This is pretty bad insurance, especially for this price.Bad level of quality.They still use only fax for connections.No feedbacks.No innovations.No creative ideas.Very rude and unprofessional. Could be really better in case they do some steps to grow.

I have never seen such a terrible job site like United Health Care. You would think somebody in management would see how bad their system is and fix it. The tells me senior management has NO interest in attracting good people. Unbelievable!

I thought this would be a good option but was wrong. Typical Insurance BS like denying a claim to see if you will fight it and requiring lots of paperwork (none of which employs 21st century tech) to just get a bill paid that was properly filed and it was denied in error. Also they changed their coverage this yr w/o saying they were and now only cover eye glasses every 2 yrs vs 1, as it had been. This is the pitfall of the "private Insurance" options vs just using standard medicare. Bye Bye in 2023

They sent me an email, title was annual health advisory, or, review, whatever... I tried to respond, got the whirling circles. As with almost everything on the web, it is poorly designed, does not match the typical devices people (ancient) on medicare would use to answer, and lacks planning, thought, and consideration.

Their Prescription cost $ 115/month and their covered prescriptions are 30% more expensive. Ask your pharmacist to check price of prescription vs other insurance coverage and GoodRX.
Cannot get off their plan, They will keep on taking money till you go bankrupt / or bank account is drained and then they follow up with phone calls. What a trick on older people. It is a shame that there is no one to keep them in check

My doctor has been faxing and phoning my medicare part-D drug plan through united healthcare all week in an effort to get my drug's "prior authorization." (Prior authorization is a way the drug company can stall when it comes to paying for expensive drugs.) My doctor has been given the run-around and has gotten nowhere, so I called them, and they lied to me, saying they haven't heard from my doctor AT ALL, and that he must not be trying hard enough. I asked if the woman would testify to that in a court of law, and she laughed at me. This company has no morality, just a strong desire to save money at their clients' expense.