UPS

Had a iteam shipped,it arrived broken, damaged. I am out $2000 in repairs and im still trying to reach ups.

Worst customer service I ever had in my life. Can never contact someone without that stupid phone assistant not hearing nothing yhu say

:) Check this story out. HAHA. It's review not on this location. It's on the whole UPS company. 7days ago UPS website made me wait the whole evening and I got no delivery. Two day ago I got a call and I called UPS back. They explained the sender didn't mention my phone number correctly. In reality he just forwarded the correct number a bit later but nobody collected it on UPS side. 7 days later after clearance finally I got the delivery status "by the end of the day". But at 6:20 pm I didn't meet anybody and I called UPS help center. Some girl apologized and said that no delivery for this day. It's a mistake on UPS system and I should wait the package by the end of Tomorrow. So I left the apartment. I came home and I got a note that it was delivered but nobody was at home. So after 7 days of the delivery day, 5 phones calls, 5 emails I still had no delivery. I mean how much more UPS will be mocking me? Haha. The story continues. Now I was planning to pick up the package myself like the sticker suggested. And you know what? Their website says it's out for delivery and I have to sit at home from 4 to 8pm the third time during this week. I was waiting the whole evening. I've seen a UPS truck leaving 3 minutes ago. I ran after it and I found another sticker on the porch. So the delivery guy simply didn't want to go in the building which the first guy did on the previous day. I called UPS phone service again and I was said it will be tomorrow again. I don't want to deal with UPS anymore. So I asked the girl to put my delivery on my own pickup. I mean I don't allow UPS to mock me anymore. So I will come to UPS location myself to pick the package up. If it's not there tomorrow I will lose my patience. I definitely won't allow UPS mocking me. I guarantee. They are pretty risky guys. I have been waiting to get it for 8 days.

IF I COULD GIVE UPS A NEGITIVE 5, I WOULD! I ordered baking ingredients for my catering business and UPS lost my $600 package. Because the sender didn't give me the option to fully insure my package. As a buyer I am the one who had to eat the $600 loss. I'm a disabled woman in a wheelchair living on disability. Trying to make it by doing some side work to pay for my medical treatments. UPS didn't care. They refused to pay to order the product they lost. We spent hours on the phone waiting on hold just to finally get someone on the phone who I could hardly understand. The incompetence shown in this situation was stressful and I was so upset they cost me thousands that I could have made to pay for my medical care. UPS showed zero empathy for the situation. I was so frustrated that i began having minor seizures, and my fiancé had to take over the calls. A billion dollar company stole $600 from someone who lives on a measly disability check. They are ruthless and heartless, and I would NEVER ship through them again! There is a hot place in hell for heartless people like that. Because of their incompetence I can't afford my infusions and I will suffer pain from my health condition (RSD) the pain from my disease is the most painful condition known to man. My life literally depends on my infusions. Because of UPS, I won't be able to continue my treatments. The shipper is not willing to send me my order since it was not them that lost the package. I'm literally writing this looking through tears and in panic attacks since I know the intense suffering that is coming. I hate UPS for their heartless way they have handled this situation. I will NEVER ship UPS again! If you have anything your life depends on, I highly recommend that you use someone else!
Date of experience: September 10,2022

Worst experience ever never again CSR they are some big thieves and liars will never use this company again

Deny deny deny is all they do. They protect each other's shortcomings. They make no mistakes even when they do. Harder than hell to get through to them on any honest level. Small narrow minded operate by default to protect company and enployees at all costs first and foremost. Their only M. O. when you call. You can't get them because they hide behind computer screens and claim what is written there is written in stone. Written by a not listening to anything a customer tells them employees. Nothing but an inside job throughout the whole company. You tell them to much that is not listed in their small world they are living in you offend them, because they are extremely well at playing the victim card, and then get hung up on Hard egg to crack if anything goes wrong. Deny deny deny is their first and foremost priority. Tight union company does a customer NO GOOD. Laziness irresponsibility all over the throughout this place and accountability nowhere to be found. Strong unhealthy U n i o n company,. That is for sure. Too strong. Very left wing company, Very strict and personal and defensive and emotional that they ain't doing nothing wrong. Blm like attitude. Wrong place to go if you want any quality from a company. Quantity might be o. K. But they can't find the time to knock on your door when delivering a package so the thieves out ther watching can beat you to own mail even when you are home. Congress needs to change the law surrounding delivery. Union or not, they have to take that extra strep ( wooops, bad word) to knock before they run off. Aiding and abetting crimes otherwise." NO" I don't have proff of purchase it is on ebay and got stolen during delivery.

Hello to whom it may concern, the UPS delivery system failed me as a customer, because of my current work schedule hrs. From M-F 7:30am-4:00pm, I couldn't leave work to make it on time for all three deliveries 1st delivery at 3/6/*******@12:21pm, 2nd at 3/7/*******@11:39am, 3rd at 3/8/*******@11:20am. I couldn't change my delivery status. Didn't understand why I was restricted, because I paid full price for this product to be delivered at my convenience, I was given no options to get my package that I paid for. UPS did not give me full access to my account to modify my delivery, it was their way or the highway. The customer support channel was useless, they only told me that they were sorry for my inconvenience. I lost money ($47.45) during this difficult time.
On the bad negative service I received, I will be reporting this to all media complaint outlets. I want my package without repaying to have it reshipped to my residence, I want it delivered on my terms not USP's three strikes you'r out terms. TY.

Quit kissing Biden's $#*!! Your company has gone WOKE! I will gladly send any future packages threw Fed Ex! Let's go UPS!

I don't recommend UPS Currier service anyone after 1 month still don't get my parcel worse experience.

Worst company ever! I live in Canada and order a lot worldwide. Recent orders:
1) Package coming from the EU, on the tracker they said Thursday, so I asked to work from home so I can be present during the delivery. Because apparently they started to leave the package to the doorstep ONLY since Covid... yeah... right... good excuse...
So I was waiting, at 9AM the tracker said, out for delivery... then at 5 pm it changed to the next day... Furious I called, I had a very nice lady (the only time) and I asked her to NOT leave the package on the doorstep, which she replied that the delivery man needs to leave a note to reprogram the delivery and change the address (if necessary). I said ok and thanked her (I also ask to leave an official complaint), the next day I received a message while I was at work, saying that my package was delivered... It was a 3.400$ equipment left on my door step outside where anybody could see it. When I came home, no package... Thank God a nice neighbour took my package to protect it. This is outrageous and using the Covid as an excuse to leave package on the doorstep... this is what this company do for years!
2) Other experience with a 4.700$ computer, they changed the delivery date, I called them to not let it on the front door, and the woman on the phone was acting a little bit like an a**hole (sorry) saying that it's not possible (blah blah blah) and that I should had left a note on my door (which was not possible, too late) and said that I should have known that... Like this is normal...
Anyway, I'll try to avoid this company as much as possible, even if I need to pay more and wait longer!

Whenever I have tried to receive my packages I have to drive an hour because their customer support is Horrible!

I ordered some business cards and paid for the fastest delivery option. I received a message it was going to be delivered by UPS Czech Republic on Tuesday 19th September.

I specified in writing a delivery time via the UPS online system. Despite this, UPS tried to deliver the parcel after, not before, 2 PM.

I called the number on the UPS InfoNotice left in my postbox, and was charged extra for calling a special charges number. But it was an answering machine stating UPS had changed their number, and to call another number, for which I was charged again, obviously.

According to the UPS website, I am to "use this InfoNotice to tell the driver what I want to do with the package" and "place it back in the same location where the driver originally left it" (!). Back into my personal postbox, lol? How long is it going to take before the driver finds it there, lol?

I called UPS and was told they won't deliver before 2 PM, on any day, even though their working hours are 9 AM-7 PM. So, I had to collect the parcel the following morning from their depot in the outskirts of the city. When I said that I had paid for fastest delivery option, I was also told I *HAD NOT PAID* for the fastest delivery option (!).

Within seconds of reading the above, the business card company issued me with a refund via PayPal for delivery.

Within seconds of reading the above, UPS Customer Service wrote: "I am a little unsure of how to further assist you further..." Later, "... please tell me what you need sorted out..." And later, still: "You did not explain to me what you needed. If you can take a moment and tell me what you need, I will do all I can for you." (Anthony)

(Can't expect much from someone with no reading comprehension skills whatsoever.)

I advise everyone against using UPS as a delivery company in the Czech Republic - as they are useless and rude.

WORST COMPANY EVER! If you don't waste your time trying to send or receive something from UPS, your package will be lost!

I live in Hanover, and on November 30,2019 a package was delivered to my house for my son, around 3:19pm and at that same time my younger son just pulled in the drive way from work, he was still in his truck and the UPS driver just pulled on the street and a lady came out of the truck walked on 3/4 way and threw the box on my porch which hit the wall and trickledown back on the ground, and my son who was sitting in the truck came out and told her, "WTF, are you serious", and she simply ignored him, ran away to the truck and the male driver quickly drove off. After that we called the Customer Service and made a complaint and in few minutes we got a call from Kingston apologizing for the incident and Alexandria said to me that she will report to her Manager. Again after few minutes we got a call again from her to let us know that she spoke to the Manager, and he spoke to the driver and he denied it, which was absolutely unbelievable, unprofessional and unethical on part of UPS and their so called UNION WORKERS. When I questioned Alexandria that are you serious that they are not going to be fired and she told me that they are denying that they threw the package, and they will be talking to them on Monday but cannot do much because they are UNION! I will be installing new cameras and I suggest everyone should do that to report these idiots and post their behavior online!