UPS

1 Star is too much for UPS. Worst delivery company ever, worst than all the national post services.
My experience with them:
My friend bought for me a second hand laptop in Germany, and he paid 250E for it. I then looked for a shipping service between Germany and Ireland, and found website Packlink (which is like a search engine for couriers, similar with parceldirect.ie), entered all details and choosed UPS as delivery courier. All good, UPS collected the package from my friend house and I got it 1 week later. Because I was not home, the driver decided to throw the package over my 2m height gate and the laptop broke unrepairable. (how stupid is this?)
Of course I ringed straight away UPS, they sent a driver the next day which collected the broken laptop for investigation and here starts the fun. UPS doesn't want to compensate me because the sender of the package apparently is Packlink, I spent hours with Packlink on chats and emails, I got nowhere, and they said they can reimburse me 18E (based on it's weight) because I don't have a receipt for the second hand laptop. Now I am trying to at least get my laptop back from UPS as there is some personal information I need to recover of it, UPS won't send it back as Packlink needs to ask them to do so, Packlink doesn't answer my emails anymore so here I am, no money, no laptop, my personal data is compromised (I am pretty sure this violates GDPR, so I will rise a claim to the small court here in Ireland).

FRANCAIS PLUS BAS: Personally ups, sent a boiler that was destined for quebec, ontario, brampton in nov 2021?

We sent a courier to pick it up, and they wouldn't give it to us. VERY VERY BAD CUSTOMER SERVICE. Every time we call, we have to start over. They put our complaints in file 13. INEFFECTIVE INVESTIGATION DEPARTMENT, BUREAUCRATIC DISASTER,
Personnellement ups, a envoye un chaudiere qui etait destine a quebec, en ontario, brampton en nov 2021?

Nous avons envoye un courrier la ramasser, et ils n ont pas voulu nous la remettre. TRES TRES MAUVAIS SERVICE A LA CLIENTELE. A chaque fois qu on appelle, il faut recommencer. Ils mettent nos reclamations dans la filiere 13. DEPARTEMENT INVESTIGATION INEFFICACE, DESASTRE BUREAUCRATIQUE,

ET ups nous a perdu 3 chaudieres DE 46LBS en 12 ans et 1 erreur dicom mais retrouve, 0 puro, 0 fedex

Tres frustrant. D autant plus, que c est une chaudiere de 46lbs?

If there was an option for 0 stars that would be my pick. UPS is a disgrace. My package was supposed to arrive Tuesday (as Monday was a holiday) and got delayed to Wednesday. Of course I am not there Wednesday, so it is scheduled to be brought to my house THE NEXT BUSINESS DAY. Which is Thursday. Well sure enough, never came Thursday. So I call UPS. The driver LIED and said they tried dropping off the package at 3:10 meanwhile no note was on the door saying they missed me again, not to mention I was home all day waiting for this package. I don't tolerate liars. So the lady on the phone promised to make this an urgent package and it to be delivered to my house early Friday morning. Time goes by and it is now noon and still no package. So I call AGAIN and the package was not even on the truck at noon on Friday. So much for the "urgent package to be arrived early morning Friday". It is now 12pm! The lady on the phone promised the package will be shipped to my house Friday when they reach my town. Sure enough, NO PACKAGE! Not only have I been lied to, but been falsely promised many things. Now I have to await a call MONDAY because they are closed on wknds. I am tired of spending my time and effort into something I paid good money to have shipped, $15 shipping! And for what? To wait over a week to get my package when it was supposed to arrive in 2 days. Absolutely ridiculous. If these people think they won't be hearing from me again, they are wrong because not only am I filing a complaint to the public, but to the head office of UPS. And to the lie-full driver who claims to have tried to drop my package off while I was home all day, you better think about finding a new job where you are not in the customer service department because this is absolutely unheard of anywhere else. Not UPS though because mostly every review about UPS is the same as mine. My shipping information to track my package hasn't even been updated since Wednesday morning, and it is now Friday evening. UPS better get there game together before this business shuts down because I am one of many people who are no longer dealing with such a disregardful and careless business!

I am the co-owner of a small business and extremely disappointed with UPS. It is very difficult to do business with them and their prices for small business - even with supposed discounts - is MUCH MUCH more then the Post Office.

Let me just give some examples from my most recent attempt to use them. I had an order from France and since we've had several shipments return by the French Post (Colissimo) recently due, I thought we'd try UPS. I had to manually enter the shipping info because we were unable to get our UPS account to work with either STAMPS.com or XPS ship shipping tools. After I entered everything I got an error telling me my account was inactive and to call customer service. I searched on the website and finally found a number to call only to get routed through automation hell and could not get it to transfer me to a real person until I had entered a tracking number, which of course I didn't have. I was never offered an option for what I needed. The standard voice command "operator" didn't work. So I hung up and tried again using another number. This time I used another routing path that didn't really apply but this one finally got me a person that then transferred me. The rep that helped me simply had me activate it online. Why then did the error message have me contact customer service when I could do it online? I then had to reenter the info for the shipment only to discover the cheapest price for a 1.9 lb shipment in a small 12 x 12 x 8 box would cost WITH MY SUPPOSED DISCOUNTS $140.56. By comparison the rate with the USPS for Priority Mail was approximately $42. That is highway robbery. The supposed "small business" discount I was given after a 25 min+ telephone call (they reached out to me) about a year ago. If you aren't going to take small business seriously, don't waste my time calling me or promoting that you are a solution for small business!

I've had so much bad customer service with them so much I want to let people know that UPS will lie and won't let you talk to manager and let you know that they are a great customer service when their not.

The customer service would say they can only assist you after the package doesn't come till after 24 hours and I told the agent that I review a notice that I stated it's Out for Delivery 03/22/2022 9:19am. But then 03/23/2022 03:50am it shows Processing at UPS Facility later states that the package Out for Delivery 03/23/2022 9:18am. I called on 03/23/2022 6:10pm and the customer service where very rude and said they can't track that package even though I see it on their tracking system. I just don't like customer service that lies to me that this was the first time they had received the package and that it was going to be delivered the first time they got it at their facility. I would definitely NOT recommend UPS for any service and will notify AMAZON about how bad UPS customer services.

I had to refuse a big AC/heating window unit I no longer could buy due to a financial crisis. So, Sat. Oct 29th I caught the UPS guy unloading the big AC on my front porch. I told him I was refusing it and apologized for the inconvinience. He said that was okay and took the AC back to his truck and drove off! Simple right? WRONG! The next day I came home to find the same AC back in my drive way! I immediately(Oct 31st) called UPS's 800 # and they saw on their computer screen where the driver put that I had refused it and that they would pick it back up... Well I called again on Oct 1st because they still hadn't picked it up! And I told them this $1,000.00 AC was still sitting outside and that I just had shoulder surgury and couldn't move it and wouldn't be responsible for it if it were stolen! Oct 2nd I called again and left another nasty message! Oct 3rd I called again and told them what they had done! It's amazing how dishonest this company is. And the cool thing for Justice and Karma is I just started an online business and will be shipping a ton of big boxes and they will NOT be shipping any of my boxes unless I get in a serious jam. I will go with FED-EX all the way. UPS blew it. Besides there is only one thing that I can think of when I hear the words "Big Brown"...

UPS doesn't leave packages as other carriers do (even when no personal presence or signature is required). I had to call them to be assured that the package will be redelivered the next business day, what was then reflected on the tracking information. However even one week after this phone call I did not receive the package. And when I called again (talking to a robot for hours before I would be connected to a human who barely speaks English), I found out that the package was been held for pick up and would be sent back unless I pick it up the next day. Pick up hours 11am-5pm, and obviously I was at work and was not able to pick it up. I asked to hold it for 1 more day, but they refused and recommended to contact sender (when sender contacted them they refused as well). Amazon rep called them with the same result. They finally promised to redeliver it the next day, but of course no redelivery ever happen. I had to call them 2 more times (wasting hours talking with absolutely idiotic barely able to communicate reps who promised to redeliver it again with no redelivery of course), before I demanded to talk to a manager. ONLY AFTER THAT THE MANAGER AGREED TO HOLD THE PACKAGE FOR ONE MORE DAY. It was a tremendous waste of time and just a disgrace. I will never order anything what would be shipped with UPS. AVOID

Package from Nashville, TN to Memphis, TN normally needs 1 day via USPS. Took 4 (four) days with freaking UPS.

https://www.upsmailinnovations.com/
Do not use this method! Not even ups customer can answer why it take from 3/9/2020 7:04 PM
Fontana, CA, USA till Thursday 03/19/2020 to deliver
Date Location Activity when this package was in Bowie this date 03/13/2020 4:30 P.M. Bowie, MD, United States to be delivered to a Bowie address
03/14/2020 7:15 P.M. Southern Md Facility, MD, United States Package processed by post office
03/14/2020 6:19 A.M. Bowie, MD, United States Shipment Acceptance at Post Office
03/13/2020 4:30 P.M. Bowie, MD, United States Package transferred to post office
03/13/2020 11:19 A.M. Bridgeport, NJ, United States Package departed UPS Mail Innovations facility enroute to USPS for induction
03/13/2020 6:38 A.M. Bridgeport, NJ, United States Package received for sort by destination UPS Mail Innovations facility
03/10/2020 6:33 A.M. Fontana, CA, United States Package transferred to destination UPS Mail Innovations facility
03/10/2020 3:13 A.M. Fontana, CA, United States Package processed by UPS Mail Innovations origin facility
03/09/2020 7:04 P.M. Fontana, CA, United States Package received for processing by UPS Mail Innovations
03/09/2020 6:13 P.M. City Of Industry, CA, United States Shipment tendered to UPS Mail Innovations

USELESS PARCEL SERVICE

New name. Useless Parcel Service. (Not nearly harsh enough) So far this group of incompetent criminals has managed to tick off the vast majority of their own customers to the tune of a. 2 star rating. Officially it says a 1.2 on line but that is negated by the fact that they can't be given a zero. In the last 3 weeks they have managed to destroy more than 2500 dollars worth of material (tile) that was shipped to me from Ontario to BC. One package never even left its origin in Kitchener as they destroyed it before it even left. They lied about it and said it was "packed wrong". We literally have VIDEO to prove otherwise. They have denied our claim and have assumed zero responsibility for the damage. The company that shipped the product was livid and pursued UPS for days with zero satisfaction.

Scroll forward 3 weeks and another package of tile was shipped to us from another supplier in Hamilton Ontario. It left Hamilton but arrived in Richmond smashed beyond recognition. I picked it up at their YVR Airport location because I didn't want to take the risk of leaving it in their incompetent hands any longer than absolutely necessary. It was packed in cardboard, tape, foam and bubble wrap and was still a pile of rubble. What amazes me is that both of these products made the journey from Italy to Ontario without incident. BUT when THE BROWN got their hands on it... SMASH!

SO THEY GET THEIR 1 STAR RATING!

Even though they have ZERO INTEGRITY. ZERO COMPETENCE. ZERO CONCERN FOR PRODUCT OR CUSTOMERS. And TAKE ZERO RESPONSIBILITY FOR THEIR ACTIONS.

On their wall there is a sign that belies the truth about their relationship with their customers.

"ZERO TOLERANCE OF FOUL OR ABUSIVE LANGUAGE OR PHYSICAL VIOLENCE."

It's about time we all started having ZERO TOLERANCE of criminal organizations like UPS

I know UPS deliveries always have customs charges and broker charges so I was expecting the bill when I got it.

What I wasn't expecting was that I would pay the customs charges when I got my delivery notification 24 hours in advance only to have the driver refuse to give the package without payment. I was away from the house and my mother paid the charges a second time not realizing I had already done so.

When I called UPS they said it can take up to 24 hours a driver to be made aware of a payment (which is ridiculous given they we only get notified of a delivery the day before it arrives!).

I asked to speak with a supervisor, Edward, who said he couldn't do anything either because they can't cancel the transaction even though I called them the same day and the driver hadn't even gotten back to the office with my mother's information. He said they had to charge the card and generate an invoice, which would take 7-10 business days, and then would refund me.

I called again asking to speak with their accounting department so that they could make sure not to process the card at all but they refused to forward me because Customer Service is the "right department to speak to on this issue".

I am EXTREMELY disappointed in how this was handled. Their company made a mistake and uses some sort of archaic notification system and would not fix the mistake before it could escalate.

From what I could gather this is not an isolated incident and happens fairly often. Which is even more disappointing that they are willing to take multiple payments for one transaction, just to sit on the money, gain some interest and then refund people.

My mother and I also tried to contact both credit card companies to have one of the transactions blocked or cancelled but they said we had to call UPS. I actually called a third time and the HUNG UP on me while I was on hold!

I also contact the supplier of my product and recommended they change carriers to avoid inconveniencing future clients.

As it stands it appears I have no choice but to wait for them to refund me but you can guarantee I will be following up regularly through social media and by phone because I have lost all trust in this company.

I'm 39 years old. Always had a job or income. What I mean is, I've used UPS for a long time. They have never in 20+ years been on time based on their own calculations. Like, I mean never. I'm not exaggerating. In 20+ years they have never been on time. They have easily always been my last place choice for delivery.

I'm literally standing at my gate waiting for them to arrive with my "signature required" package that they claimed would be here between 10:15 and 12:15. I had to abruptly end my zoom meeting with my boss because the map and time had them close. They are already over an hour outside of their estimate and now, as they usually do, have pushed my package to "arriving before 9pm."

Look, I get it, we are still in a pandemic, it's post Black Friday/Cyber Monday, but that doesn't really explain away the other 19 years, 364 days they were late.

Another great story:
I waited years to boost my project car. When I finally did (actually the wife bought the kit for Christmas) UPS was the shipper. Around Xmas that year I received my package and I was stoked! As I dug through the box I noticed I couldn't find the actual turbo charger, everything else from the kit was there: piping, fittings, tubing, bov, etc., but no turbo! Turns out, they "lost" the turbo, but still managed to slap some tape on the main box and still send it (the turbo was in a box inside the larger box). It took 2 more weeks to complete my kit because UPS "lost" a turbo charger from within a larger box (that made it to me, mind you).

So here I am waiting for them because they had suggested they would be here an hour and 10 minutes ago, but they aren't here. Rushed out my meeting with my boss for nothing. Noice!

Absolutely disgraceful
Expe with ups and we highly not recommend to work with!It s from the 10th we re waiting our account To be marked as PVA!. It s a month!After ups moved us into THIS account without asking us and without reporting into the new one we already were benefiting of PVA since September 2022 on the previous account;after we ve been chasing ups for months asking to sort it out,After our email have been bounced from department to department and time passed on while you ups kept filing invoices without solving the issues, after the first invoice dates 20/06/23 has been turned into a credit note and added to PVA,after "finally" the email from PVA stated that PVA has been added to this new account,why you ups want to force us to pay for those invoices dates AFTER the 10th of July? Without any reasonable explanation, just "Shippings have been closed", while the last invoice is dated July 25th?Should we stop our business in the meantime you ups have the decency of marking us as PVA?Or how long should we still wait for it?Aren't months off chasing and loss of money from our side enough?we want a full report with explainations, reasons, and dates of why invoices after the 10th July Have to be paid and why nothing has been done to sort all these issues we reported to you and all your departments on time?We want all the information, explainations and reason why all this discondict and bad service is happening, and why you ups don't want to solve it,it will be reported to the court,ombudsman,house of companies and hmrc.

Everything has been so wrong with my UPS experience that I don't even know where to start this review. My story begins when I decide to ship six packages with personal items from Colorado to Georgia. Five of them arrived with clear water damage, and the sixth was lost inside the UPS warehouse in Atlanta (!). Some UPS employees told me that several packages from different people went missing at the same warehouse and they suspected theft, others suggested that I should forget about recovering my items. One employee from Corporate even said, "I would never ship my own stuff through UPS" (I feel you, bro!).

I decided to try to recover my items, making more than 150 unsuccessful calls to different UPS departments. Beyond the fact that speaking with a human using UPS phone service is a challenge by itself, their support was completely useless. The Claims & Damages department kept telling me that a claim had been filed by UPS but that it was "slower than usual", and they asked me several times to describe one or two items of my package to see if they could find it in "lost & found" but didn't give me a chance to send them a list of items to e.g. an email address. I think they were just trying to cover their backs. I know from UPS employees that they do a warehouse cleaning twice per year, so they are certainly able to recover items in their facilities. They just don't want to do it: it's not a profitable activity.

My package was delivered from a UPS store in Boulder, Colorado (1630 30th St A, Boulder, CO *******), so they were the only ones able to see and interact with the online claim. I made 40 phone calls to the store over three days: they didn't pick up the phone in 30 of them, and in the other 10 they just picked up the phone and didn't say anything while I was clearly hearing the noise of the store in the background. I left several voice messages, but they never returned my calls. Finally, one morning someone picked up the phone and decided to help me: I sent him my invoices to at least recover my items. This was 2 weeks ago, and I haven't heard back from them yet. They owe me +200 USD, but let's be honest: this won't even be close to the personal value of my items, which in some cases have been with me for over 20 years.

I am part of an organization with thousands of employees and a budget of billions of dollars, and I've decided to move all my shipping operations away from UPS. This is the last time you fool me. I'm sorry: you had your chance to do things right, and you wasted it.

SOMEONE SHIPPED PACKAGE ON MY NAME AND I WAS BILLED FOR IT. THIS COMPANY IS THE WORST COMPANY EVER. There should be ID for verification of the sender

Friday: I was waiting (since Nov 29th) a large package (40lb, thousand of dollars value), and I receive a ups call that I missed because of static, no sound, technical error, I don't know exactly why but the communication failed. The important point is "single missed call". The no-communication was confirmed by the support staff.

Tuesday morning: I check-up on the tracking provided by the seller, "package refused by receiver" being returned to seller via another tracking

From my point of view at this moment: I received one missed call which at the time I suspected to be yet another scam bot call, no actual knowledge the driver had tried to deliver something (no paper on my door, nor around the other house, I live in a dead-end, super calm) no email from UPS or the seller. And people saying I refused the package. To which I expected and was aware they were gonna be import charges (which I still don't know, no body ever asked or told me any information...)

I contacted support of both UPS and the seller. UPS says they tried 3 time to deliver it. I was home all week-end, got home Monday around 17h, and there was no paper on door, no email, no callback.

So long story short 175+265usd (plus the seller restocking fee, obviously because why not...) spontaneous charge to enable corporatism and/or lazy-driver for me this year I guess. If you think a package of this value (or any other for that matter) should be hold in a local warehouse. Or if you think the paper notice should be left when they do an attempt of delivery. Or if you think there should be an actual cap on artificial-charges logistics cie can charge with impunity. STAY AWAY FROM UPS.

PS: quite possible the driver took the tracker device up to my door and actually not left the paper, I don't know (again, no info...) but I also can't do anything differently. This would obviously be an exploitation of the system by the driver. Which UPS should take responsibility for.

I really wish I could give them negative stars. First according to the driver, they made an attempt to delivery which failed for some reason (no one came to my house as I have cameras around my house and no one rang the bell). After calling 5 times to UPS, they said the package is on the truck and it will be delivered before 9pm today which never happened. So, I called 2 times again next day and they said it will be delivered today (also got an email from UPS with timeline) but 2 minutes after hanging up the phone, I got an email from UPS hub that my package is no where to locate. Hence, I called again and International department manager promised me it will be delivered before 7pm which never happened as it is on the truck after connecting with the hub. I called again and this time the CSR was so rude and even screamed at me for the fact I asked her to spell her name so I could write it down. She was so unprofessional that I can't even describe in words. I asked her if your supervisor does not call me back what should be my next step. She was not answering the question and kept saying I promise they will call back ij 20 mins which never happened. I called again after 1 hour and I insisted that if I have to hold for 1 hour I will like to speak with the manager. This CSR had the guts to say that I will talk to my manager and if we have to I will hang up the phone on me. After 15 minutes of ringing the telephone belll, someone picked up and they said it will be delivered before 9pm, at this point the time was 8.58pm. She said she cannot connect with the hub where it has been sent from, maybe the phone is not working or they are closed, she is not sure. Guess what…delivery never happened. All I heard is we are sorry but we can not reach the hub and the driver and no compensation of wasting 2 days of mine. Please look for smaller or any other big courier company, do not bother with UPS.

In a world where customers service is nonexistent, Alyssa Hoskins at The UPS Store # 6899 in New Braunfels provided excellent customer service, I had a problem with a company from Ebay ( Millionshares) trying to return some products that I did not order. They gave me the run around for more than 2 weeks give me unacceptable excuses offering 8$ then 20$ and 30$ refund on a 833$ items which I didn't order They gave me return labels for the U.S. P, S which do not handle packages of those size. After getting Ebay involved for the third time, I finally got a return label for UPS that I could not access. This is the Alssa Hoskins intervene a came up with a solution to retrieve the labels making it possible to return. I have to mention in Live Oak, TX and I had gone to the UPS closest to me and got nothing but more frustrate as they offered me no solution because I was unable access the label because of the way the company had sent it to me.
To sum it up, do not buy anything from Millionshare on Ebay but for shipping need go the UPS in New Braunfels TX which is 30 miles from me an see Alyssa Hoskins for excellent customer service.

My experience was horrible, I payed for express shipping but I forgot to put one unimportant part of my adress information and instead of getting it on the 18th like it said. I had to wait and figure out myself what was wrong with it, when I did find it out it wouldn't let me correct it and would say "the server is experiencing problems" or whatever, it's the 28th of august and I still don't have my package they've come by 2 times and have left InfoNotices, the first time they left it I wrote in the back that instead of an adult picking it up they could leave it on the floor ( I live in a an apartment) I wouldn't have known if they were here with the package because they never called or emailed me saying they were here, you select that you want to change how you receive your order On the back of the info paper so I did, I'd turned it to the front thinking they'd know to turn It around making sure if anyone wanted changes, but they had not and gave me a second notice paper, I tried again, turning it to the front and even leaving a second paper of my own telling them to place the package down but now they're changing it and saying they'll deliver it on MONDAY.