UPS

I had to cancel two of my credit cards and get replacement cards from my bank fast. Overnight was requested. UPS very late. USPS could have delivered in the same amount of time.

They give like one tiny little knock then rush back to the truck. By the time I run downstairs, they're gone. Every single time. I can't emphasize enough how much this company sucks.

I had a very important document sent overnight and requested that someone sign for it. I called customer service several times and got different information from each agent. In addition to false information. I was told that I would receive an email so I could start a dispute process or investigation and I never received it. So I called back to get another agent who didn't even see any information from the previous agent. So I requested a manager and was told no one was available. BULL$#*!. So I requested corporate number and was told by Daniel in customer service (she would not provide what area she working from to narrow her incompetent $#*! down) that she had no corporate contact was available. The lies. I went on google and located the corporate number within five minutes. Yet they don't allow there agents to provide this information to guest who have issue with a time sensitive package. This is how you treat your customers UPS? Worst service ever its disappointing to say the least. This was an error on your behalf which is detrimental. I received no compassion from any agent I spoke to in fact they could careless. No one try to get my issue resolved or offer alternative options. I will blast this on every social media platform daily. Others need to know not to use this company for important documents.

This company has to be the most frustrating Company I've ever dealt with. Their delivery dates and times are constantly inconsistent and multiple products always come damaged.

I understand that COVID-19 is having a negative effect on deliveries being late but it shouldn't be an excuse for tracking issues, UPS not knowing where the packages are. UPS picked up my packages from the provider a month ago and delivered them to a sorting centre to be sorted and delivered. UPS has no info on the tracking numbers and the virtual assistant is saying they were never picked up and to contact the shipper. Well duh, I did that first! Shipper says UPS picked it up one day after it was shipped. Total lack of acceptance by UPS that they screwed up! Future orders will not be made if it's UPS delivering.

Waiting a package, lost a day from work, checking on the web site every hour for tracking then package arrived at Barking then nobody make an update out for delivery, still waiting then (sorry we missed you) nobody knock the door also my room is on street side, no classic flyer left trough the door, time was 3:15 and my neighbour was outside doing some job I asked have see a ups van answer was no
Thank you very much UPS
Really this is the last time I use this company very Terrible

Got a email from UPS Stating delivery on Thursday until 9 PM. The item was not delivered. Got another email the next day at 5am stating delivery Friday until 9 PM. No item was delivered. Then for the next 5 days that includes 1 email to UPS and 2 phone calls to get a explanation why no more updates concerning a next delivery attempt. Both time I spoke with a person from UPS I was promise a call back the same day. No call back. Got a email stating delivery Thurdays until 9 PM. I paid for 3 days shipping, no reason or explanation or call back by UPS to let me know the reason why it took 7 plays days to deliver my item. Just stay away from UPS.

I was a victim of fraud, I send the package to the ups store in Robbie st. Halifax, the next day I realize to cancel the delivery to the receiver, I call the ups Canada to stop the delivery I was told to go to the original where I send the package, so next day I went to that store to tell I was a victim of fraud, they immediately wrote on their system to stop the delivery and return to the sender, thanks God for that immediate action the package that I want to be back is safe and in a good hand! Thank you ups team for the great Job! God Bless more and forever to the compony

Irene

UPS is a POOR and INCOMPETENT Shipping Company! It have lost many packages from my business, I don't know why I could trust them to make international shipment. FROM THE FIRST DAY I SENT MY PACKAGE THEY LOST IT! And no one wants to give an answer and they keep you bouncing you around like a ball giving you many different phone numbers to get help and NOT ONE GIVES YOU A SOLUTION. FROM TODAY AND ON I HATE THIS UPS COMPANY and I will give the worst recommendation to all my clients even if they don't ask for it...

It's very disturbing when you take your package in and ask the attendant to inspect it for shipping and specifically ask there opinion if they think it may need additional protection. There reply well looks good. Then as she took it to the back room I ask her to put fragile stickers on it. She reply I got it.
It arrived totally destroyed 1/4 inch plywood and Oak frames. The Oak frames were in splinters. The amount of force it had to take for this to happen. WOW! After contacting store 1463 to inform them of the damage and let them know there were NO fragile stickers on the package and that the package show up totaled destroyed. There reply was we don't put on fragile stickers on package. As well offered NO COMPENSATION... I find it hard to believe that there policy is to take NO responsibility for there actions... As well that they don't put fragile stickers on any package. REALLY! Sound like bull$#*! to just get out of taking any responsibility for the damage! I will never use UPS again. I've used DHL mean times and they will put sticker on per request as well better prices...

So to begin after I spoke to them they said my package will be at ur house sir before 1 pm it's now 1:68 pm 12/01/2022 and still no package I called them up to find out what's going on the lady called the Harrington facility up to check and came back with they said it will be there within the next hour 1 hour has passed and still nothing they just don't care about nothing their phone system is set up like that so when u do call it's hard to get ahold of anyone that's why they do it to avoid customers doesn't take a rocket scientist to know how useless this company is AVOID AT ALL COSTS

UPS lost my package, made my jump through a million hoops to file my claim, finally refunded me for a fraction of the package's value FOUR months later AND charged me the mail fee to send me the refund check via UPS. Beware that the UPS stores are just "agents" and don't technically work for UPS so they constantly use that as an excuse to not give you a straight answer and defer all blame to "them" (aka corporate UPS). Go somewhere that actually cares about customers and wants to deliver the service you pay for.

Living in the country. Completely useless! They have it 45 minits away but I can't pick it up ware it's at. I have to wait 1-2 business days on a Friday the get my shipment. When I asked 5 time ware my package was located and they said at there depo in red deer but I can't get it there they need to change the address and it would get shipped to another location in red deer if I want to get it in red deer but that's another 1-2 business days or get it shiped to rocky for 1-2 business days. It's a stupid set up I would of just went and got it since its already late maybe say that you can't deliver to people out in the country! And just send it to the closest location to the address And that your time line will be 5 days late if your in the country. Was sposto be here Thursday might be here Tuesday or wensdaynext week... maybe..

I am very disappointed; this hasn't been the first I've lost my package but just this morning I was passing the BP ups this morning and as I'm passing I can clearly see workers in the parking lot sharing drinking/ smoking in the parking lot! This what you represent UPS?! No wonder your workers lose and mishandled so many packages. I could have sweared you tested their employees. What I witnessed was unprofessional and I hope you fire these employees; I wouldn't want them
Handling any packages.

$#*!ING POOR $#*! CUSTOMER SERVICE. I hate when businesses use UPS to handle my packages… If I had my choice not a $#*!ing chance I would ever use UPS… It's been past a week and I SAID I $#*!ing work nights and not a $#*!ing chance will anyone get me to answer when I'm sleeping! But apparently people don't comprehend ENGLISH! I been waiting more than a week to get my package but yet these god damn idiots ended up with 2 addresses… I don't know how the $#*! 2 different addresses get on my package to KEEP $#*!ING DELAYING WHOEVER DID IT IS THE $#*!ING IDIOT! YEA IM PISSED THE HELL OFF AND I GIVE 2 RAT $#*!S WHO READS THIS! Judge all you want I don't give a $#*!! AND $#*! THE REVIEW GUIDELINES! EVERYTHING SAID FROM ME IS 100% TRUE!

If one is looking for an experience thar would rise his adrenaline lecels to the maximum there is a good opportunity with chosing this treacherous company. They make your life the most difficult they can. They linger upon deliveries from abroad in order to find the opportunity to charge outrageous amounts of clearance and brokarage fees for customs for things that have 1-10$ values! They make you ask for invoices from friends that send you presents in order to make sure that they know exactly how much they paid, and while you wait for the invoice they also charge warehouse fees! As if that wasn't enough, they are unae to deliver to the majority of addresses outside city centers! They call them "the provinces"! And thus, they forward the shipping to other companies with which they have minimum or no communication and you need to go ahead and call them yourself to arrange your delivery! It is truly a joke of a company….

Waited for my package to be delivered yesterday and it never came. Today I was told bad weather was the reason and it would be to me soon.
That was at 6:27pm. At 8:30 I called back and was told it's coming by 9pm. Well at 9:04pm I called and was told they attempted to deliver at 9:04pm! How?
These people have given going postal a new meaning to me. Not only do UPS deliver when they want, they link their lies. But karma is gangster...dirtbags!
And the one star is because I can't give it ZERO!

The delivery driver did not ring the bell or knock on the door, he just left the note and ran away. Five people were at home at that time. Now I have to go to pick up the pack and is pretty big.