UPS

The absolute worst customer service and delivery. Each time I deal with UPS, I regret it. If I had the option to choose a delivery service I would NEVER choose UPS. They deserve no star at all, completely trash.

I screwed up and forgot the apartment number. No big deal. I go to change it online, but the site won't let me without contacting customer service. 8 DIFFERENT PHONE CALLS LATER of my confirming my address change and ALL 8 TIMES they confirm the change is in the system. THE CHANGE WAS NEVER MADE. The least user friendly site I've ever come across and the most useless customer service there is. Also, local delivery hubs don't have their own number so you have to call corporate just to connect to them and STILL they don't update the address. Isn't that just awesome. Never using UPS ever again.

Every single time I have a delivery and their shipping my package I have to fight to get my package and I always end up having to go and personally pick up my own package due to their incompetence I wish I was joking but it's the cold hard truth and with that being said their customer service sucks they give you limited options to choose from and ultimately hang up on you when you want anything else other then what they offer and God forbid you get to speak with an actual person and not some foreigner who can't tell you squat about ur parcel it's a nightmare everytime I see their name as my shipper and nothing ever changes I'm 10 packages if not more in and yet each and everytime it's the exact situation so think before you go out of ur way to use them

I
Was suppose to receive a package on Friday 10/28/22 now it's 10/31/22 and I still haven't received the package. And customer service is so dumb they know nothing. Makes no since

They need to just close down To save people the aggravation. I'm giving him one star because I can't select zero stars. They should change their name to Useless Pieces of $#*!!

We are supposed to receive a package 9/27/22. UPS says "we missed you and taking your package to a local UPS Access Point" without even actually trying to deliver it? Me and my wife waited the WHOLE Day for the package and this is what we got. No phonecall, no miss call, no message, no doorbell, they just posted a letter to a wall thats not even our wall maybe to say "oh we attempted to deliver it". My god is this how you guys work? Very very disappointing. Who ever the delivery guy is, is so lazy, needs to get fired does not deserve his job. They told us that our package will be delivered to the designated UPs Access Point the next day which is 9/28/22. Guess what, it is already 9/29/22 and our package is still NOT in the UPs access point. Seriously, they don't really care about you or your item. Never had issues with Fedex or Amazon prime deliveries. We ended up processing a refund/cancellation with TMobile. Next time we are receiving a very important package, need to make sure it wont be UPS. Period!

Packages are late 3 out of 4 times using next day air saver I give them zero stars. An sometimes packages are left at neighbors house instead of mine. Service really bad

My package was delivered five hours after the delivery window, while nobody was home. The UPS driver's report stated that it was left on my enclosed patio, but I'll never know because the package was long gone by the time I got home from work. I attempted to file a claim on the missing package, but the UPS website claimed my shipment was not eligible for claims, stating: "The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations." Ahh, the wonders of UPS customer service!

Horrible carrier. I prefer FedEx anyday. UPS old dirty broke down trucks, they cannot fulfill there obligations. I will avoid them at all cost. UPS sucks.

I wish everybody would learn not to use UPS and tell your places to switch over to fedex because UPS is slow at delivering people's products and here I'll wait for a package for delivery today and they decided that they're not going to deliver packages only when somebody signs form and I'm not gonna be sitting here waiting for them all day to cancel my plan so they need to start delivering my packages. That's pretty bad when UPS doesn't do their job and deliver the packages like what they're paid to do

Used 3 day international shipping to ship tickets to a friend in UK. Very expensive. Event was in 3 weeks. Package was lost, they said they would reimburse for the package after an 8 business day investigation. 15 business days later (and 1 day after the event passed), they found the package and delivered it. They later said they would refund me for the delivery charge. Once I called to get the refund, they said they couldn't because they used a subcontractor to ship it and they are not responsible for it. The told me I probably wasn't told that I had a choice to use UPS only or allow a subcontractor. I got the run around for 25 days, false sympathy, and false promises. NEVER USE THIS COMPANY.

Terrible service. Booked a parcel for pick up. Paid for the service, filling in all details, going from UK to Portugal, including asking for all customs, etc. charges to be charged to ME. Sender (ie. Person who did not book or pay for the parcel) charged weeks later for "taxes and duties" even after I myself as the receiver in Portugal had already been charged almost the same customs charges than the value of the parcel! Tried contacting UPS in EVERY way - Facebook, phone, etc. get passed around but NOT ONE EMPLOYEE CAN EXPLAIN THE SECOND CHARGES ISSUED TO THE PERSON IN THE UK. TOTALLY ILLEGAL - AVOID AT ALL COSTS.

I mail over night and payed for over night it did not arrive until two days later. I call ups they said it was on us that I would get my money back but never happen

I shipped a 65" SUHD quantum dot Samsung TV, I even purchase additional insurance of $100
It arrive to my parents house broken, it's more than 85lbs means it needs a 2 person lift, but got deliver by 1 person and he even brought it down hard cause it's heavy
After opening the box the tv was broken LCD is all mashed. I called to complain
Took 3 weeks to receive a call saying they will not reimburse me cause it's my fault for not reinforcing enough with the package (despite my TV had its original box, styrofoam, bubble wrap and paper, box was wrap with packaging tape)!. They Won't even refund me for the insurance.
UPS is BS... I am so upset and disappointed with ups service! My $3k+ TV was down the drain by their incompetent service.

These guys are terrible.

I am still waiting for a package that was delivered from the states which arrived at the depot in Richmond, BC in good time. But when it came to being delivered to my place from there what a gong show. I took time out of my day to wait for this package because they are not allowed to leave it at one of their check points because they are required to receive a signature. Which does not make sense why I cannot give my signature at the depot, and here we are on a Friday (the last day they can deliver till next week). I am headed back to work and I will definitely not be able to sign anything cause I do not have the time to take time off.

So if you can try to get your product delivered from another service because THIS COMPANY SUCKS.

Ps I CANT SEND PROOF OF PURCHASE CAUSE I DONT HAVE THE PRODUCT YET

Just got fired yesterday because they said I was being slow when they had put me in a loading trailer when someone else messed up the boxes they going to ask me how I like the job then 5 mins later let me go when I always show up 30-40 mins before work and work my $#*! off Buh Yeha can't complain right when u see other people doing a slow $#*! job and I'm the one to get let go it's whatever at this point. I never stole or did nothing I always will try and ask questions if not do it by myself to show I belong there.

UPS in my opinion is the absolute worst shipping company out there. I would rather drive across the country and p/u my own package as to entrust this horrible company to get something right. I understand things happen in the shipping world, but filing a claim and getting factual answers is nearly impossible. Had high value package that I shipped directly to a UPS store that had been pilfered through and the contents stolen within UPS's system, and when I showed up to retrieve my package it was clearly open. The camera footage showed it was delivered that way, but no one is held accountable, and UPS did absolutely nothing. The perks of being an employee must be great with all the free stuff they get. Now, I ordered some tires off of Amazon, and the one tire that was assigned to UPS for whatever reason is "lost in the system". From now on, if I order something and UPS is the carrier, I will cancel my order and look elsewhere, or just go without whatever that item is. My honest review would include a lot of profanity, so I am being as polite as I can while trying to encourage anyone and everyone to veto this crooked and lazy company. They have made enough money over the years to prefect their system, but choose to keep letting their customers down b/c they have made their claims process so difficult that most people just give up. Take a stand and choose another carrier.

UPS...stands for, U Purely Suck!

I sent a package from Spain to France with a number 1Z593YF*******943, The UPS delivered another package with shoes( I was sending minerals) to my customer with my label, after 75 days they didn´t gave me an answer and don´t wanna be responsible for their fault. Very Shame!