UPS

Out from 4 orders... 2 was lost.
1 was sent back for the sender without contacting me.
And 1 was delivered 3 weeks late from estimated date.

Nobody should use their services

If I could leave less than 1 star I would. The amount of issues I have had with UPS and lost packages, one after another and the CONSTANT delays in packages. IT IS UNACCEPTABLE. Very difficult to get a hold of any customer service representative unless you have the store's direct number (and even that is sometimes hard to obtain). There is no follow up or accountability when there are issues with a package, and it is complete $#*!!

They misplaced my $1,500 shipment, and it was never sent to another location; all they have is a produced tx that indicates it's there, but no actual scan! I went to UPS's main facility, and they said they'd check my package, but it was a digital scan, which implies it wasn't a physical scan. BEWARE OF SOME UPS STORES, AS THEY DO NOT CARE ABOUT YOUR PACKAGE! I NEVER RECOMMEND UPS FOR THEIR POOR CUSTOMER SERVICE! It's also untrustworthy!

As a natural consumer of products generally especially this day & age we as people have to get things shipped to us for a multitude of reasons. Not only that but we are subject to only a couple of delivery services/companies nationwide that ship nationwide and other then that we rely on our local delivery places. With that being said it really does make the customer experience horrendous when 80% of the time you order a package you can expect some type of issue which may have not been a result from yourself, but an issue none the less with places like UPS and or even FedEx. Recently with the last 2 packages I have had issue with delivery with UPS. I don't know if it is a competence thing after a pandemic and having to deal with high turn over and people not doing there job correctly. Either way I am now in a place where this error by UPS in not delivering my package today is now detrimental to my job seeing as I needed said package to work my job, went about what I was suppose to do to receive the package on time, and low and behold who screws the pooch once again. UPS.

Had an overnight envelope delivery that was to be delivered yesterday. Watched the tracking all day as the UPS truck moved through my area. Then watched the truck go back to the terminal without delivering my package. The offshore customer abuse center advised it was due to the weather in Colorado. I'm in Colorado and there were no weather issues - 50 degrees with sunny skies. I spoke with a local manager today who stated that UPS was backlogged from the storm 2 weeks ago and did not have enough drivers and warehouse people to meet the demand. He also stated that the online tracking was not reliable as it showed packages on the truck when the package wasn't actually on the truck. He was silent when I asked him why UPS was accepting overnight packages that they knew they could absolutely deliver on time. UPS should be advising all customers that they cannot deliver packages overnight so that the customer can opt to use a competitor. UNDERHANDED and DECEITFUL.

I sent out a package and a buyer backs out. So I asked them to return to sender... then they sent an email conirming that it is coming back... suprise suprise it didnt come back... then I cant have a lost claim because I didnt pay insurance which doesnt make sense I have to pay extra just so they can do there job poorly and be a huge inconvienience... never again will I use ups or ship something to someone ever again.

I paid $83.17 for 2nd day air. I just tracked the package. It is supposed to be delivered today but it is estimated to be delivered by 9 pm tomorrow! UPS is not making any adjustment on what I paid. They blame COVID. I called FedEx and they guarantee 2nd day delivery. UPS said they had signs posted saying they make no guarantees. I didn't see the signs and the clerk said nothing to me! The package contains cookies and brownies I baked. What a ripoff. I will no longer be using UPS. I will be using FedEx.

My package kept on going back-and-forth to Canada and US and I don't know when its going to show up I Spent the whole day at home waiting because I was told it was going to come today and it didn't I called them to find out and got told they don't know when it's going to come after I paid an additional $45 on top of the $30 Shipping fee
Going forward I will never use UPS ever again if that is the only carrier the website offers I don't shop with them

5 days for an overnight envelope, also lost a package and said they would find it, lost $800 because they would do nothing about it! I will not order from ANYONE that uses this company.

Just got another delay for my package, it will possibly be delivered after 2 weeks, I understand that there are delays that can not be controlled but this is just unacceptable

Won't deliver to my house which is 2 blocks away access point. Now it ever thing I order I paid for shipping and handling just to drive to pickup lazy people

Every package I order that ships via ups goes straight to the access point when I never selected that and you cannot change it without deleting your account so later ups

UPS apparently is not only incompetent but also fails to keep their word. Driver did not read the very clear, very visible note that said I was refusing delivery of a package. It was dropped off on Friday; driver did not even ring the doorbell. I spent HOURS chatting with reps on FB Messenger on Friday (promised to pick up package on Monday), Monday (package not picked up; promised to pick up on Tuesday), and Tuesday (package not picked up; promised to pick up on Wednesday). I'm done with sitting home, waiting for UPS to do its job and keep its promises. Instead I'll post my review of UPS EVERYWHERE I can. The reps I chatted with were primarily Nefi, a few with Willy, and one with Kim. I repeatedly requested a supervisor; request went unanswered. I requested a way to contact local UPS center; was told I could not contact them directly. Requested they contact me. No response to that request.

I purchased a label (rather expensive) to deliver a package from another country to myself. I emailed the label to the sender and scheduled a pickup. The sender was ready with the package waiting for the deliverer.
Scheduled pickup day: nothing happens.
Day 1: "sorry sir, you should contact the sender"
Day 2: "i can't see anything in my computer for your package. I don't know where it is"
Day 3: (finally english speaking agent) "i see that it haven't been picked up by the UPS of the sender country. Sending them an escalation email. You will receive a follow up call on any change"
Day 4: "hello sir, this is the follow up call. The escalation email has been sent. No more updates yet."
Day 7: "hello sir, this is the follow up call. We received a response on our escalation email. They are asking for a tracking number of the package" -- WHAT!
Day 8: "i understand your frustration sir, the pickup in the sender country is scheduled and they will pick it up first thing next week"
Day 14: "i understand you frustration sir, yes, still haven't picked it up. I understand you want to cancel it. Give me pls the tracking number. Your phone. Thank you. Bye..." -- disconnected before doing anything at all just after taking my details.
Oh god give me strength...

Of course i called back and eventually cancelled the delivery, because it was no more relevant. The time matter was significant in my case. So to conclude: i waited in vain for the package over 2 weeks + wasted hours on the phone trying to understand what's going on for a simple task.
I really don't understand how they are still in business.