If I could give a zero I would, never received my package they said it was delivered, and left at a gate I have no gate so who knows where they dropped it off at, probably threw it out the door as they were driving by, guess they don't check mailbox addresses just drop off the package anywhere just to get it unloaded,and I thought FedEx was bad man ups is much worse
Its a shame for a company that is in business for so long to give such bad disgusting customer service, thy charged twice my card and now that=y transferring me from on rep to the other, never ever had such a bad experiences with a company.
NOT USING THAN AGAIN!
Imagine I ordered gods of 40€cost, pay 30€ delivery for ups, and after all I got another invoice to pay the custom and they service (with no my permission) for another 33€, there are insane!
THIS COMPANY WILL DESTROY YOUR PACKAGE AND THEN NOT PAY YOU WHAT IT IS WORTH, EVEN AFTER YOU PAY FOR THE INSURANCE TO COVER THE COST. THEY COMPLETELY DESTROYED A CUSTOM BUILD COMPUTER. AFTER IT WAS PICKED UP THEY STATED THEY NEVER RECEIVED THE DOCUMENTATION FROM THE SHIPPER THAT PROVES THE COST OR THAT IT WAS DAMAGED.
I missed a delivery on friday and I spoke to the customer service and they told me that they would reattempt it on monday. I skipped work waiting for this important delivery. It never came, i called today 03/10/20 and they said oh yeah it is waiting at the access point. If i was told this, and not they would reattempt it, i would have just went there after work.
So i lost out on two days of work, monday and Tuesday. So i called and they just said oh yeah its at the access point, go get it. Rather than offering somekind of compensation or offering a redelivery, they just said sorry.
I was upset and asked for a manager to call me and after an hour he did. I regret not getting his name as he was taking over me and telling me it is at the access point like i didnt know... He kept talking loudly over me so i hung up. Sadly, I doubt im going to be using UPS and I strongly suggest not using this service anymore either as they do not care about their customers
Wow! I am impressed by what UPS and their employees will do to deliver packages to their customers! Thank you! Great job! Keep up the good work. UPS is my first choice in sending packages!
My home is up the hill on dirt road. They leave my large packages at mailbox on ground and they get stolen every time. I have lost 600.00 worth of stuff because of these idiots
I paid 13.98 to have ups pick up and because I wanted to change day, there would be another charge. The heck with them. And there drivers can't even lift 38 lb box my goodness.
It used to be a very friendly and on time company but recently they stop caring about customer service their store looks like junk I feel sorry for the drivers that have to deal with this and with the consumer I know UPS doesn't care they are too big to care but it's sad once a good company is degraded to this level
I am expecting a delivery since 24 August 2022 but the some of the UPS delivery driver are lier and super LAZY! I HAVE BEEN CONTACTING AMAZON ABOUT THIS STILL UPS PRETEND THAT THEY ATTEMPT TO DELIVER MY ORDER BUT IN REALITY I DID NOT EVEN SEE THE SHADOW OF THE UPS TRUCK NOT EVEN ITS TIRES.
REALLY UPSET AND DISAPPOINTED RIGHT NOW!
Consistently get this crap from UPS:
1. Given delivery date. Package delayed a day.
2. Given new delivery date and time of 11am-145pm or something similar.
3.3pm and no package. By 8pm, given new delivery date and time notification via email.
3.1-2 days later finally receive package. Wasted time staying home waiting for package due to UPS laziness or incompetence.
Also, when I try to follow delivery, it just shows the truck moving around my area but never actually delivering. It's as reliable as the Dominos pizza tracker.
It's 10:46Pm and my package never came. Not surprised.
UPS makes everything so difficult they say they do not have a direct line to their stores. How can a package be at your facility and it will take 4 days to move it to the pick up area.
Was standing outside my house waiting to accept this package and the driver drove off. Really sucked cause I needed the package that day and I won't receive it until tomorrow
UPS is the WORST courier company. Once they lost my mother's passport and were only offering me the price I paid to ship it. Now, my wife accidentally used the Next Day Early AM Guaranteed option and they told me that the plane was full that is why they could not load the package and it will be delivered tomorrow. We paid $72 and adding insult to my injury I was told stuff happens. Would NEVER EVER USE UPS AGAIN.
If I could 0 stars I would whenever I order something and the shipper use ups they never attempt to deliver my stuff always with the "I tried no one was home" like there is always at least one person home and I never receive my package because they always want a "Info Notice" number so I cant do anything to fix it but they never leave a note or anything. Like one or two times I get maybe they made a mistake or something but constantly like dear god I thought high school was stressful this is worse.
They are simply terrible, I had UPS Next Day Air Saver, as a result got the item after 3 days. They never deliver on time, dont use them, they cant deliver on time. USPS works a lot better then UPS and is cheaper.
UPS delivered an urgent medical device notification to the wrong address (my address) and when I tried to contact them, to fix this mistake, I had to deal with their horrible robotic phone tree (on MULTIPLE UPS phone numbers), which did nothing to help or resolve the problem. Actually, was very frustrating.
UPS... For starters, I have NEVER left a bad review for any company, but I felt more than compelled to do it with UPS.
I have never done business with a company whose methods and customer support are so horribly bad that it made my blood boil when trying to get an issue resolved (their drivers require signatures even though the shipper does not). Honestly, I thought I was going to have a heart attack due to the unbelievable frustration I experienced in having to deal with them.
It takes more than an hour just to get somebody on the phone and then their broken english personnel shuttle you from department to department and finally just hang up on you when you voice your feelings.
And don't even ask about their frustrating phone robot which also hangs up on you after giving you a set of options which do not apply to you. And, ironically, the last thing the robot says before it disconnects you is "We appreciate your business"... What a laugh...
If this was the last company on earth, I would choose to die before doing business with them. I hope and pray that they go out of business SOON. If you have a choice, take your business elsewhere. You won't regret it.
They fail to deliver a package 3 times despite it having the correct address, when we called they couldn't find the tracking number and then they hung up on us.
Sent a cheque via UPS from Canada to the US (Florida). 16 days later still not delivered because they can't find the address. A 10 year old can find it on Google map.
Overview
UPS has a rating of 1.4 stars from 2,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UPS most frequently mention customer service, next day and tracking number. UPS ranks 395th among Shipping sites.
- Visit Website
- Atlanta, GA
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members