Vacasa

"0". My mother booked a beach front property one year ago in Fort Bragg, CA ("Shell Seeker") to celebrate her 80th birthday. This house was a 5 bedroom house directly in the beach. We were to have our entire immediate family together in one location to celebrate her life.

Less than one month from our trip she received an email that we would have to forfeit 2 of our 4 days of this celebration. My mother was driving from Washington (18 hours) for us to be together on her birthday. They said due to COVID there was a lack of housekeepers in the area and they would not be able to clean the house for the day of our arrival and we had to arrive a day late and leave a day early.

My mother was so upset she asked me to call to let them know we would not be able to forfeit 2/4 days. I offered to clean myself or hire a bonded cleaning crew which they declined. I asked why cancel us, when we booked a year in advance. Then I found out the owners were in the house before us. Was this COVID (lack of cleaners) a real excuse or did the owners just not want to leave for our arrival. I was then transferred to the relocation team who tried to squeeze us into a 4 bedroom in the woods somewhere. I called several times asking for a manager to speak with. No one would call back. Finally a manager called and for some reason she had an attitude. When I explain that I did not believe this COVID excuse. She replied, "I donot know where you heard that!" I explained that we had an email from Vacasa stating "due to COVID". Then she replied, "good for you."

By this time I was so defeated. We cancelled our trip and stressed for 3 days trying to find a place that could accommodate our family.

I would NEVER advise this unprofessional company. They mismanaged our reservation.

Shell Seeker in Fort Bragg we hold you responsible for our misery as well. You hired a company that mismanaged our reservation and I believe you may have been the cause as you were going to be in the house before us.

By the way Vacasa there were 2 other properties available for the same dates in Fort Bragg, CA when you cancelled us. One was for 10,000 per night and the other was for 2100. If you could not get our place cleaned for our arrival then how could you list other properties if not housekeeper available.

We rented a beach home in Hilton Head this past week in row two off the water. We booked it through Marriott homes and Villas. It was then converted to Vacasa as the management company. When we arrived to the 3 BR, 3 Bath beach home it was covered in saw dust from the recently refinished hardwood floors. The construction team had also used the first floor toilet and did not flush, and the home wreaked of varnish from the refinishing. We immediately contacted the local management team who had a maid come and sweep and mop the floors, but did not clean any of the surfaces such as the leather couch, chairs, kitchen counters, etc. We did this ourselves but quickly got headaches from the fumes. We also discovered that the refinishing team disconnected all the wiring for the WiFi and piled it into a rats nest on the floor. We attempted to reconnect this, to no avail. Every TV in the home required WiFi in order to work. The local management initiated a relocation for us immediately and this took 4 hours until that department contacted us. Mind you, we drove 4 hours to this location already. At 8:30pm, we were finally contacted and told the only accommodation they could provide would be a 2 BR 1-1/2 bath condo blocks from the ocean. We told them this was unacceptable and we were treated with a curt and dismissive employee who then hung up on us and did not call back. We called back and got a "supervisor" who was equally rude and dismissive and told if we did decided to stay the night as it was now approaching 9pm, we would be charged for the night if we chose to cancel our reservation. So….we packed up and drove the 4 hours home arriving at 1am and then contacted Marriott the following day. Needless to say, we will NEVER use Vacasa again. The reviews of this company are completely understandable. Worst rental company ever. Our home was not in rentable condition, no one visited our home prior to our 4pm arrival. We know this since we arrived in Hilton Head at 2pm to check the address and no cars were in the driveway. Stay away from any property they manage.

It would've helped to note in this order, that the unit was located:
-at the first building you see when you show up (because there are quite a few buildings on the property)
-up the first set of stairs, walk around towards the side of the building
-then up another set of stairs that took you to the back of the building
-unit is technically located on the second floor, even though it's #103 (100= downstairs, 200= upstairs)

The property was really large. We showed up around 10:00 PM, it was pitch black and no lighting. The whole place seemed deserted and that made it all the more scary for two moms with an SUV full of small children as it took me forever to find our unit. I had to use the flashlight on my cell phone to finally find our place.

There was no direct way to get to it. We had to park in the front of the "A-Building," then make our way up the stairs, through a pathway of snow, then up another set of stairs, a few more feet and finally up another two stairs before finally getting to our unit. If you are physically disabled when it comes to getting upstairs, this is NOT the place for you. It does not accommodate certain disabilities.

We get in and the kitchen trash was FULL. It wasn't taken out from the prior guests. So many of the glasses, cups and bowls were in the cabinets/shelves for us to use were absolutely filthy. One of the mugs was so caked in some kind of weird grease, I can't even describe it. We had to rewash all the eating ware by hand before we could use any of it because we were so disgusted. The water filter in the fridge needed to be replaced; the water did not taste good.

The sink in the main bathroom upstairs drained a little too slowly for our comfort. There was a BROKEN plunger on the floor between the sink and the toilet, so even if we had to unplug anything in case of a clog, it would've been impossible.

We stated that we had six– SIX– guests. They stocked us with enough towels for TWO PEOPLE. No extra towels or blankets were anywhere to be fold in the entire unit. The Wi-Fi was trash too. It was so slow that we ended up just using our cell data whenever we could. Get a better router.

I called Vacasa and waited over 40 minutes on the phone before speaking to a CSR. He told me that I would be "contacted by housekeeping 'soon'," that I could throw out the garbage myself if I didn't want to wait and that more towels would be brought over.

I was never reached out to again. The garbage issue was never resolved and we never got anymore towels. This was probably the worst rental experience we had ever been in. I don't know how we ended up getting routed through Vacasa as this was our first time using VrBo but if that's how this works, I will never use VrBo again.

We are literally in a pandemic. If you cannot even toss out the trash or make sure the dishes and other eating ware are clean, I cannot fathom how dirty the unit truly is. Seriously, the entire experience was so unacceptable.

This company only cares about money clearly. Break your back break your neck get sick no one cares. If you complain expect backlash. Mabel expect you to clean with no brooms are mops or vacuums on your hands and knees. Just get it done we're told no one will give you any insight as to how to climb up a bunk bed or fair warning that you'll have to when you're hired you'll have to carry disgusting garbage in your vehicle if you call to communicate about problems you're having expect backlash no one wants to know. The cleaners are toxic they get bloody noses but we're told that they are natural. Any complaints you have will be met with resistance because the company is overwhelmed and the management is given no feedback either. I literally called HR 10 times I literally emailed HR 10 times then I went down the list and called every single person in the HR list literally nine out of 10 people didn't answer I finally got ahold of someone who is obviously new. All the newbies are excited so is I see her for a few months and then see what happens. Better yet don't take your time in your heart and your back and your vehicle you will never be good enough hours to get benefits so just dream on. Really the only benefits are choosing your own schedule and a decent hourly wage. But they will expect you to do way too much work and they will add more and more and more and a tiny amount of time and it just gets worse and worse. If you change your availability without your managers permission will still get in trouble even though it's up to you. An email will come out that says that your boss approves it even though they didn't but don't expect your boss to cop to this, they are control freaks and want you to think it's all up to them. I used to really care about how the company did and making my boss proud but honestly all they will do is complain no more ever give you kudos for doing a good job except for maybe in the meeting which everyone gets cold all the time we appreciate you so much. Well I would like to know how? The owner has responded saying I need to talk to my general manager about this stuff which I have obviously tried and if I could I wouldn't be writing this review clearly. Maybe you can reach out to people like you really do care instead of posting ridiculous replies to review

Fiz uma compra no site da Seint e foi entregue no Mailbox do Condomínio onde aluguei minha casa e tentamos por mais de 5 dias e ninguém foi capaz de abrir para eu pegar minha compra

I rented a property and was so disgusted I left early. Based on the guest book entries for a year or so ago, it seems this was once a much better property rental experience. Now the home has a pest issue, unsafe items in the kitchen, and broken appliances throughout. I get that I wasn't paying for a 5-star hotel, but I expected things to work and to have a clean place to stay.

Good luck getting a refund. You'll be send to the "local team". Better to just dispute the credit card charge and never stay at one of their properties again.

I hired Vacasa to manage my STR over two years ago. I recently fired them. They SUCK! NO communication, no management standards or accountability. My dishes, bedding and towels are destroyed and they did nothing. Items went missing from the house and no accountability or guest check out follow-up. Furniture has been destroyed and they did nothing. They let guest bring in outside beds and allowed more guests to stay than the place could handle. They have cost me thousands of dollars and tell me that it is not their problem. They are the worst management company. I wish I could give a negative rating.