Vacasa

Giving them 1 star is to much.

Where do we start? Customer service, crooks, lack of communication, not listing my property when they said, selling me one thing and as soon as I signed it was something different?
My house has been listed for over 2 months and it has received ZERO attention. They have it priced over 100% then anything else in the area and just tell me "its the market".
When you try to email or call, they either do not respond or do not answer. When they choose to respond on the 2nd or 3rd email they will tell you "I have to check with someone higher up". Then you have to wait another week or two for another response.
They took a month to get to the house in the beginning and get an inspection and took every part of two months to change the door lock. When I first spoke to them they told me there were no restrictions in my area on the amount of days it can be rented for, suddenly the day after I signed the contract they said "oh we just looked again and it has to be rented for 30days or more". Convenient after my part was signed.
I looked for the property on Airbnb and other sites they said it was listed on and me knowing the address and where the house is; it still took me almost 5 minutes to find it on any site.
They have charged me for something... I do not know what because no one has an itemized list of what they did. No attention on the house, no help from them, no communication, no organization, unprofessionalism to the max.

I would not rent with vacasa if it was the last company to use, I would pay a homeless person to tend for the house before I ever trust them again. They have had there way with me and I hope other people can read this and choose to never use them. This has been the worst experience ever.

I just don't know where to start. First, they gave us the wrong code to get in. It was late and dark and we had just drove a long way. I did the text the company that it didn't work. I called and after they condescended to me, I finally got the correct code. Three hours later, a text came through asking, "I hear you are having trouble entering your rental." This was 11pm.
The duplex was okay. The kitchen was stocked like a hotel. Nothing but a couple of pans and plates. Also, only one extra roll of toilet paper. I thought, if anyone was on their period, they would need a lot more than that. It just adds work for them.
Then there was canopenergate. It didn't work. Almost all of our meals had cans involved. So we asked nicely for a new one, please and thank you. 3 days later one was laid upon our porch. It didn't even work (It was new). We just laughed. The rungs on the porch weren't attached. A kid would fall to their death. There were nail heads sticking out of the floor I cut my foot on. The house cleaner left food on the floor and hair in the shower. The list goes on. You won't believe the next one. This one should have you in the grips of despair and cause you to NEVER to rent from them.
As we were leaving for home, the man from across the street ask if our unit had an elevator in it. We said no but what happened?
Well, the elevator would not open and was stuck. They feverishly called VACASA and they said they were too busy to help because it was turn over day. They just need to call the fire department. What the heck? They didn't care that someone was stuck in the elevator. Yeah, no. The can go to the firey depth of h3ll.

Our family recently rented a Vacasa home in OBX. We had the maximum allotted number of guests (12) so every bed was spoken for. Upon arrival, we noticed poison oak everywhere and couldn't use the deck stairs. There was dried dog feces on the top deck as well as in 2 of the bedrooms, marijuana on a night stand, 4 beds still had dirty sheets on them and had the covers pulled up, ice make on main floor broken, fridge on 2nd floor not working, and jetted tub not working. In one of the bunk rooms, the top bunk was off limits because the ceiling fan switch h was broken. The fan was running at high speed and nearly nailed one of the children in the head with no way to turn it off. There was no deck furniture other than a few broken chairs. We had 10 deck chairs delivered the next day and the office manager came and pulled the poison oak off of the steps. She said the company was a mess and short staffed but she didn't care because she was retiring soon. After 3 days of phone calls, the office manager advised for us to get through the week and we would discuss the issues after our stay. She said she would refund a large portion of our fees and see what else she could do for us. They did provide bags of ice for us and the 2nd story fridge was fixed later in the week, but we were left cleaning up dog crap and washing dirty used bedding. A comprehensive list was emailed following our vacation and after 3 weeks and numerous emails, the office manager responded. She said she found it "strange" that all of the issues weren't previously discussed with her while we were on vacation even though the way it was handled was agreed upon. We were offered a 10% discount on our next stay and they refunded $149 in cleaning fees and thought that was more than fair. This company doesn't care about their guests time or money whatsoever.

I booked a Vacasa home from October 20-22 in Blue Ridge, GA. When arriving at the property, the arriving instructions were very poor! To get to this property, you have to follow a DARK, literally no lighting, gravel road which makes you feel like you are driving into a farm. Then to get to the actual property, you have to go down a STEEP hill which if you don't have a 4x4 vehicle, there are chances of you getting stuck or even drive off the road from how dark it is. It was EXTREMELY difficult finding the property since the sign that supposedly holds the home number is broken and the only reason I found it was because after over an hour of driving and searching for the home I decided to walk the gravel road, in PURE DARKNESS and I found the sign broken and under a bunch of leaves on the ground, I then took my chances and traveled down the steep hill in pure darkness.
Next issue, during our entire stay, the lockbox was having issues to unlock and lock the home. When we finally arrived, I had to spend another 30-40 minutes continually inputting the code (which was the correct code because I was getting the green check mark on the lock box) but the door was simply not unlocking. It would continually make the unlocking/locking sounds but would physically not unlock. This issue persisted during our entire stay where we felt very unsafe because we couldn't lock their door. Each time it would take MULTIPLE times of inputting the code in the lockbox for it to lock or unlock which was very inconvenient and a waste of time. I made this issue aware to Vacasa management and finally someone called me telling me I can use the replacement key which was in another lock box, which STILL DID NOT WORK.
This experience was so horrible I ended up driving back home and cutting my trip short, losing on a paid night at the Vacasa home because I felt UNSAFE!
I am requesting a refund for my paid night due to this poor and horrible experience.
I have videos and photos for proof!

Very disappointed, poor customer service.
We recently rented a house in Marineland Acres, Florida. Family of 4 adults and 2 kids. The main reason we chose this property was because we were confirmed that the pool can be heated (for additional $35 plus tax and 72 hours in advance request is required) (which we agreed and made the request at the time of booking) and sent several reminders prior to arrival. The pool heating was not turned on when we arrived. After hours of hassle and days of waiting, they finally sent someone to turn it on (day before check-out) ruined the entire vacation for the kids. When tried calling customer service, the first 2 calls we were put on hold for long period of time, tone of voice as if we were bothering them, then got hung up on intentionally (unproffessional).
Several complaints:
1. Check-in was very frustrated-We were provided a security entrance code that do not exist (ten digits code instead of 4). We contacted the so called "Property Caretaker" and did not hear back soon enough so my husband contacted the property management phone number provided and a nice gentleman was able to get us in, but it took us almost an hour not to mention that the exterior has zero lighting (pitch dark) couldn't see anything.
2. Pool not heated (DISAPPOINTED)
3. Exterior lighting is so dark (zero lighting), we were having trouble seeing (potentially safety issues)
4. Trash bags in the garage from previous guest(s)
5. Property has moldy smells
6. Several tiles around the pool have lifted (safety concerns)-we put chairs around that area so kids wouldn't get hurt.

Hopefully management will make improvements for future vacationers.

We stayed at Adobe Alegre in Santa Fe in September 2022. Shortly thereafter, I submitted my negative review. Although my review was completely accurate, they have never posted it. Here is my review in full, for those who want to see the bad experiences, as well as the good:
"Nicely remodeled and tastefully decorated in Santa Fe style. The furnishings are exactly as pictured in the posting. Nice, newer furnishings and ample room for the three adults in our party when utilizing the pull-out sofa bed in an extra living area. The property has three small sitting areas, so it was easy to separate one as a bedroom. We found a rolled up foam mattress topper in the laundry room that was used to make the pullout more comfortable. We did find two live unfamiliar small insects on the inside of this foam topper, however, as it was being unrolled. Keep in mind that both bathrooms are en suite, so anyone utilizing the pull-out sofa bed in the living area will need to gain access to a bathroom by passing through the downstairs bedroom next to it.
Guests should be aware that arriving at night could present problems, as the property exterior is not well lit and parking is up a very steep driveway to the back, while access to the home is through a narrow steep staircase in front. The staircase is installed with solar lights that don't get enough sunlight to operate properly. So if you must arrive after dark, be prepared with a good flashlight.
I would have rated the property four stars, but we never had any hot water for the entire stay, although they were notified right away. We were not able to use either of the two soaking tubs shown in the pictures, as a result. As three women looking to unwind from our daily professional lives, we had looked forward to those tubs. Instead, we each took turns taking cold showers, as there was only one walk-in shower. They offered to move us to one of two downgraded properties or a hotel, with either fewer private sleeping areas or not enough beds. Nor did the offered properties have adequate kitchen space. So, we had no choice but to decline and stick it out. Hopefully the water heater is replaced before another guest rents the unit. We lost quite a substantial part of our vacation dealing with the inconveniences and waiting for phone calls on this matter. They did give a very small token refund for this major inconvenience."
I posted the above review to another independent website, and someone within their damage control department responded that they had offered us a full refund if we found another place to move to. This is a false statement. They never made such an offer, and only made offers to move us to downgraded properties later in our stay, with no offers of a full refund. And I kept all of the communications with them. While the property itself would have been nice if the water heater worked, I would never rent from Vacasa again. They cannot be trusted.

Upon arriving at Gumbo Limbo 21 on February 18,2023. We were greeted by a maintenance worker trying to fix the livingroom TV, she was not successful. We made 7 phone calls over 4 days and finally they sent someone out with a Roku and fixed the TV. Along with trying to get the tv fixed we were also trying to fiqure out how to work the pool and hot tub. There were no books or guides on how to use any of these items left at the house for renters. We have been staying on the Anna Marie for 13 years and never have we encounter a home without instructions (obviously never used Vacasa) The maintenance person said she turned on the hot tub and pool which was behind a locked panel but of course after she left it still did not work. Again more calls with no response, finally on day 10 the pool guy happened to stop by to add chemicals and we were able to talk to him and he showed us how to operate the system, and gave us his personal phone number in case we had any other problems (great guy!) We got about 4 days to use the hot tub before we left and still never a return call from Vacassa. To make matters worse you cannot talk to anyone on the Island. They have a building but no guests are allowed only cleaning staff. All the other Island rental places actually have offices that you can visit if you have a problem. Vacasa has a number which we found out is Portland, Oregon and then they call and send a local maintenance man. The house itself was very dated and somewhat dirty. The baseboards and windows for filthy. The plaster repair work in the bathroom looked like a 2 year old did it. Very limited dishes, glasses, cooking and eating utensils, pots and pans, and 1 dishtowel. No instructions for leaving except a text that said be out by 10:00 on March 4th. We of course will NEVER use Vacasa again as their overall score from 1-10 would be a 1. The owners should be ashamed of the condition of that house for what they charge.

We rented a condo through vacasa in Ocean City MD mid June 2023. We totally went with the cheapest price and knew the property looked a little undesirable. We were only going to be there for a couple of days and planned on being on the beach most of the time anyway. They advertised free cable, free WiFi and laundry facilities which we totally planned on using. We didn't plan on the weather being so crappy. It rained and was cold the whole time we were there except for the morning we left.
First thing we noticed when walking in the door was the musty smell. Then we noticed one of the bedrooms floor was damp. Not a great start.
Due to the weather we stayed in most of the time and tried to watch the cable that was advertised…. Never got to. The guide showed us what programs were on, but the channels would not load. I went to buy a hdmi cable so I could stream from my computer to the tv, but the WiFi advertised, couldn't handle that. In fact, the WiFi couldn't handle simple cell phone browsing.
Then there was the laundry issue! We got two keys from vacasa, one for the condo and one for the shared laundry room. My wife and I went around the property looking for the laundry room and found nothing but what looked like condo entryways. So we called vacasa and waited over an hour for them to say they didn't know. So, no laundry was done.
I know that my experience would be soooo much different and better had the weather cooperated, but still pretty irritating.
Not everything was bad. The place was pretty clean, though it felt dirty because of how old and in disrepair the condo was in. AC, microwave, fridge and coffee maker all worked.
View was nice from the front deck!
Probably not going to use vacasa in the future.

Stayed at Cannon Beach Vacasa townhomes from April 22,2023 to April 24th. We tried to check in early but it wasn't an option. Checked in late at 415 and the cleaner was still there. I am a professional cleaner with a business. So I was checking their work.There was dog hair, no sweeping no mopping. Human hair on everything including the floor. It smelled musty. We slept on towels. I had to go to SeaSide just to buy cleaning products. I asked for the laundry door code and they gave me wrong ones. The next day maintenance man came into the townhouse while we were out to take our log in the fireplace because we couldn't use the fire place. No one told us he was going in. And we have a 14 year old daughter. Unsafe. We disputed 300 out of our 500 dollar stay because of all the inconvenience. Instead they tried to refund me only 100. Which was 50 less than a nightly rate. Than tried to refund 150 more after disputing with Airbnb. To a card that I didn't have anymore because it broke and I had to replace it. Today found out that they ran a refund for only 200 dollars. So now I ended up with a negative balance of 100 dollars. I have an autoimmune disease, HLA B7 Ankylosing Spondylitis. I ended up with a flare up, which calcifies my bones every time I get one. Also with a facial rash. And an allergic reaction to the dog hair. I sent in my medical records just to prove I wasn't lying with pictures of my facial disfigurement. They don't care about anyone but themselves. If you are health compromised stay somewhere clean and well established. Stay away from Vacasa. They don't know how to manage a lot of their properties. And they over charge.

Large beachfront home in the Outer Banks (Hatteras area) rented May 2020. The Outer Banks had just opened two weeks prior from a COVID shutdown. We were warned to bring all food and supplies as stores may not be supplied but we thought two weeks was enough to gear things up. We showed up to find the owner living in our rental house performing extensive repair. He claimed the rental agent knew he was there, they claimed they did not know, so mutual finger-pointing and no support or service. My demand for an equal unit to replace the one we had rented under contract was denied. Vacasa was horrible to us. Moreover, the owner canceled the COVID sanitization and house cleaning saying he would perform the cleaning himself (despite having no training on procedures or the chemicals and supplies to do so). Obviously, the rental company knew he had canceled that service. The problem was I had a 70-year old severe asthmatic with co-morbidities arriving from our of state and an immuno-compromised grandchild (approved by his physician for the trip) arriving within a day to a house full of dirt, construction supplies and tools laying everywhere and piles of sawdust and sanding dust laying on the carpets and floors of the house. Vacasa was indignant we were upset and that we expected some remediation! They are lucky nobody in our family went to the hospital or died. The vacasa principal (yes, an owner in vacasa) was rude, ignorant, and condescending. They are non-humans who make big promises, charge top rate, and delivery very little. Stay away from this loser of a company - at least if you are traveling to Hatteras Island, NC. By the way, we had about 12 family members on this trip, many of whom were eye-witnesses to these facts.