Vacasa

I appreciate refunding the money, but I think it would be better if Vacasa would stand behind their credibility of your organization and offer some additional money due to the inconvenience you had caused by me having to take the time and additional money to find another place for those dates. (via AirBnB) As, we had airline tix already purchased and commitments to another couple.

This is extremely disappointing and will not use Vacasa again and ensure others are educated about the type of business your organization runs by cancelling on us basically two days before the trip and offering options that are not even close to where the original property was rented!

Alan

I bet Ike's a place through this company. It is still two weeks away and we had a family emergency. Now only two out of eight of us are able to go. I am one day past the date they said I could get half of my refund. I contacted them today and they will not give me a refund of any kind. I will never book through this place again.

We could not check in upon arrival (it was late at night) and spent 2 hours on phone and text trying to resolve. They had given us the wrong code and could not get in touch with local managers. We ended up having to drive and check into a hotel, spending much more money. At some point in that time, we were told that "relocation experts were on it" and we should go back to the condo. They were not on it and we later recieved an email, that our home was cancelled for the night. The local manager called the next day and told us to come over. Gave us the right code and made sure it worked. He also told us that they would refund us for the one night, mind you we spend another 530 on a hotel, which they should have paid due to their mistake. They did not. Upon returning to the property, the first thing i looked for was cookware, as another reviewer had said there was "not even a pan to fry an egg". Having messaged several times before our trip, I was assured that there was indeed cookware, as checked by the local team. There was nothing except 2 greasy sort of bowls that someone threw in a cabinet. They were disgusting. The local manager did respond and sent over a new set. But clearly there was not a lot of communication between vacasa and the locals. I had asked for a 1 to 2 hour late checkout. And you would think they would want to be gracious after all that had happened, but they did not get back to me right away and when they finally did, they told me that I could purchase more time...unbelievable. And their fees are criminal. Avoid at all costs

We stayd at a VACASA managed apartment in Beech mountain NC and it was disgusting. There was poop flecks on the toilet from previous guests, food residue and smell in the fridge, and the carpets had not been properly cleaned or vacuumed in months. Absolutely disgusting. They only returned our cleaning fee, and I'm telling you now DONT BOOK THROUGH THEM. They are gross

Renter Beware: if you book an Airbnb or a VRBO property and it is managed by VACASA, you will receive a final bill that has the nightly rental, the VRBO service fee, the taxes, and then another heading "FEES" that includes VACASA's booking fee and other miscellaneous fees. The total for the nightly rental es 43 less than Vacasa's fees, and this was before the VRBO service fee and taxes. Ridiculous. It's robbery. Just avoid VACASA altogether. I wish we had.

Absolutely terrible vacation rental with this company. Private equity owned. No interest in customer service. Liars. Avoid this company and wait for the class action lawsuits.

We checked in to our vacation rental late in the evening
The next morning we noticed the refrigerator wouldn't cool, the pool cleaner was stuck in the pool and not operating, the smoke alarm was going off every day despite no one smoking, and the screen was torn
I called every day to get these things addressed and I am in day 5 of my vacation here and have had no one come out. We can't use the pool because it is dirty, the food spoiled in the warm refrigerator, and we get woken up by the smoke detector
I hear apologies from the company but have lost all hope of getting anything addresses before I go back home
DO NOT EVER USE THIS COMPANY FOR A VACATION RENTAL
You will never get anyone to come and respond to your requests for assistance

Rustic River Paradise in Baring WA. Booked via Booking.com it is however a Vacasa managed property.
The place was too dirty/falling apart to stay at with kids (and massively overpriced at over 200$ a night for a quiet rural area) so we went back home - not quite the summer vacation plan we were going for.
Vacasa absolutely will not refund or come to any other agreement. As they are currently treating customers who booked rentals that may not even be standing after the Hurricane the same way I guess that's not a surprise.
They also claimed to Booking.com (and the BBB - filing a complaint at the BBB is also entirely useless) that I turned down their offers, they made none.

Avoid anything Vacasa managed.