We just wasted approx 150 Aud on this web site. Paid for our order 15-4-14. Today is 11-6-14. Despite 5 emails (the last 3 unanswered) we have never received these goods. Don't bother. You'll lose our money
Vat19.com is a great site to shop from. Their unique products, ideas and advertising methods will never be a bore. They continue to keep me on my toes every time I'm looking for a quirky, silly gift! I highly recommend anyone to check out their gadgets and knick-knacks for any holiday or occasion.
I ordered one time from this company, and my order arrived quick with great packaging. I did have an issue with 1-3 of the stinger pops I ordered however, and customer service was quick to fix the issue and shipped a replacement package that day plus I got to keep the other package that was flawed. I will definitely be returning for more orders, and highly recommend this company to others.
I want to rate you higher because your videos are fun but we shouldn't have to pay an arm and a leg for your advertising. I made the mistake of not price checking at Christmas time. I have done so since and it's an eye opener. Just watched the video for the perfect bake. Vat19 price $69.99. Brooksrone $19.99! Bugs In the Kitchen game vat19 $29.99, ToysRUs $19.99 (and free shipping) I could go on and on! This is absolutely way too much of a price difference! Enjoy the videos but check prices before you buy!
Customer service reached out in response to my issue. I will update my review once product is received
The mega box it small nothing like what they lead you to believe on their ad. The contents, when you price them on amazon only actually cost maybe $50! And I paid $100 and most of the contents are food products. I can't upload my photos so I'll give you the list of the items I received. You can also look them up on their website and then price the items else where.
1.) Worlds largest gummy worm
2.) Gummy sushi candy
3.) 1 pack of chili lime popcorn
4.) Thinking putty
5.) confetti high five
6.) Buddha board
7.) Burn or bliss chocolate
8.) Bandit gun
9.) Vat19 cheap tote bag
I had a good experience. This is a great place to order and send fun, or one of a kind gifts for special occasions, or just for yourself. The ordering service is easy! It's a little on the pricey side, but worth it. The delivery is prompt. I would highly recommend Vat19!
Received Items in a dented, box. Items were poorly packaged and were tampered with and ripped. Some were candy/edible things and I cant eat anything that's been ripped! Awful service. Contacted them. They replied asking for pictures of proof, that my items were damaged. When I sent pictures never got a response. Its been 4 days. (THEY GUARENTEE 1 business day replies)
Hello Gabriel,
Just to follow up on your comments, we're so sorry that your order was damaged in transit. Your original email to us was on Friday, August 24 at 11:49 am CT. We responded to you within two hours with a request for photos of the damage. You sent us a photo that showed no damage. We again asked for a photo of the damaged items, and you did provide two photos that showed some minor cosmetic damage to the outer packaging of two of the items.
Our office was closed over the weekend, but we responded to you on Monday, August 27 with an offer to issue you store credit for your entire order, including shipping. The store credit was sent to you that same day, August 27. Please contact us at https://www.vat19.com/contact/email if you would like us to resend the store credit email to you.
Donna Huegerich
Vat19
Customer Service Manager
I paid 10.99 to have expedite shipping Friday. So my son would have some gifts during his COVID 19 quarantine birthday. Those $#*! holes didn't ship it until Monday. And gave a bunch of excuses and wouldn't refund me my 10.99. Duck that company in the neck.
Dear Carlee,
You placed your order at 7:55pm on Friday, April 17,2020. As clearly stated on our website, orders placed after 2PM are shipped the next business day (Monday, in this case). So, despite the unprecedented shutdown due to the coronavirus, and the message on our website indicating that there would most likely be a delay in the processing of your order, we actually shipped it out as early as humanly possible.
Best,
Jamie, Owner
Worst company ever they are a bunch of baby wires they are happy to take your money but they're not willing to refund your money when something goes wrong or even send you a new product do not trust them they have false advertisement they are horrible horrible company
Do not buy from this company. Be careful what you purchase, didn't received what I paid for. The website pictured one thing and received another. Will not do business with this company anymore, one time is enough!
We took the tour in St Louis and had an amazing time. The owner took the time to troubleshoot a user error issue that we had. They stand behind their fun products and are a very fun company with a talented crew. We are now big fans!
My first and last order! Will also be the last for our family, my grandson has been a 'regular'. I purchased the small Mystery Box and was very disappointed with the contents for $38.65! Maybe that's why they keep it a "Mystery":(
For almost $40 the box contained a gummy pizza, milk straws, keychain screwdriver, pencil and decal. Really?!
Regrettable Decision...
I read mostly positive reviews ov vat19 but I was still a little concerned when I saw a few negative ones. I decided to take the jump and placed my order because they had what I was looking for (donkey kong edition jenga) and they had one of the better prices for it. I ordered it on a Friday and received the package on Tuesday. I was highly impressed to see how quickly I got my order and that It was packaged well and in perfect condition. I feel more confident ordering from them again.
Love the products as much as I love the videos.My items arrived on time and I enjoyed every thing I bought i just made a purchase yesterday. Absolutely amazing, you guys have the only commercials I would sit up and watch for hours.
They have good videos and they always have good items to buy like for example I bought a llama hat which soon I will get i like llamas so that is the reason I got it.
Ordered on the 13th... I was expecting 5 to 7 business days (Flat Rate 5.99). That was advertised! I had to buy a new gift because the gift I bought will not be here till next week... I ordered it on the 13th... next week will be the 1st. I hope it's as great as looks! It would have been the perfect gift. I don't think I would order from Vat again.
What a scam - paid $4.99 shipping for a $13 Treasure X item and it took over 3 weeks to arrive! Then when we got it the product was really just a 10 cent piece of junk. Never again!
Hello Todd,
Thanks for your comment. DHL eCommerce and the US Postal Service usually deliver within 5-7 business days, and I'm so sorry that your order was delayed in transit.
Regarding the Treasure X, if you would like to send it back to us for a refund, please contact us at https://www.vat19.com/contact/email with your order number, and we'll be happy to email you return instructions so that you can send it back to us for a refund. You can read about our return policy here: https://www.vat19.com/contact/returns.
Thank you for the opportunity to assist you.
Donna Huegerich
Vat19
Customer Service Manager
We have been getting fun food and novelty items for years from Vat19! We even had the pleasure of visiting the factory in St. Louis. Always a great experience.
We're glad you found Vat19 and have also been able to visit us. Thank you for being a repeat customer!
Products (gummies) were slightly melted despite paying extra for melt protection. Paid for standard shipping approx. $20usd, which did not come to my door, it was sent to the post office. On top of the $20 I also had to pay another $16 c. O. d charge wtf!?!?! With the exchange rate I paid just shy of $100 for two frikken novelty gummies. I suppose I'm the idiot for buying their products, but still f#ck them. <$30 for gummies and >$70 for shipping, get real and get fuct!
Overview
Vat19 has a rating of 4.2 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Vat19 ranks 78th among Gifts sites.
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- Saint Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your email. I'm so sorry that you were disappointed with the items in your Mystery Box. We try to include a little something to appeal to a wide range of ages and interests, and the boxes are not specifically designed for any particular age group.
As far as pricing is concerned, these items, priced individually, would sell for $120.91 on our site. We update our prices daily to be as competitive as possible with Amazon.
Most of the feedback that we have had about the Mystery Boxes has been very positive. In fact, we have had many requests for a monthly subscription box! As mentioned on the Mystery Box product page, we don't normally accept the return of this item, but we will make an exception in your case and allow you to return the box for store credit. Please email our customer service team at https://www.vat19.com/contact/email with a copy of this review and your order ID. We'll then send return instructions in a separate email, and once you've returned the box to us, we'll be happy to send you a Vat19 electronic gift card. Please note that we cannot accept the return of individual items, and you will need to return the box and its complete contents in their original condition, including packaging, to qualify for the store credit.
Of course, if you decide to keep the box, that's fine too!
We apologize for any inconvenience.