Vestiaire Collective Americas Inc.

I was selling and buying on Vestaire for years and never had any issues. However now I think this website is a complete scam, made to defraud you of your money.
I bought a watch from Jaeger LeCoultre and I couldn't tell from the pictures alone if the watch is authentic or not. So I bought the watch with the Authentication service since I thought I'm protected that way.
However, the watch passed their "authentication". When it arrived finally I was shocked to see that this watch was anything but authentic. It was a Frankenwatch with fake straps and a dial. The dial had a TYPO on it, no watch from JLC would have a TYPO ON THEIR DIAL.

I was shocked and contacted Vestaire to return it, one of their customer representatives helped me get the return done. I was a bit relieved after but now they claim the watch is indeed Authentic. Im in disbelief at how unqualified their "Experts" are, every kid can see that the watch is not authentic.
They however keep my money and don't seem to care.

One Month ago I would have recommended Vestaire to you but, since now I experienced how they scam their loyal customers, STAY AWAY!

I am currently selling a bag through Sotheby's (see link below). As I want to sell more bags and 12 rodeos which I bought from VC through Sotheby's, I delivered the rodeos to Sotheby's for inspection. Please see screenshots below for my purchase history of rodeos from VC.

On 27 September 2023 Sotheby's notified me that as some of the rodeos are fake, they are unable to accept additional items from me at this stage.

Customers have been complaining authenticity issues but VC dares to say it has a 99% accuracy rate and even offer authentication service. VC ignores customer complaints but you now have an eminent, if not the most eminent player in the industry who confirms the goods which you are selling on your site are fake. Please, what is your response?

VC is disgusting and shameless. We work hard to save money. I want my money back but VC does not allow for this, even though the product is faulty or a fake. Even eBay allows money back. I would have litigate but serving out of jurisdiction is difficult.

I suggest to all persons who purchased goods over EUR 1000 to get it authenticated. If it is a fake, litigate. We can establish a victims group and try a class action. It is not simply about the money, but the disappointment and heartbreak which is truly at stake here. Can you imagine a husband saved for 3 months to get his wife a nice handbag for her birthday, only to find out it is fake?

Also, please stay away from Chanel, LV, Celine, Hermes, Gucci. They are expensive items and it is simply not worth the risk. There are plenty reputable resellers.

After today incident I spoke to my Chanel SA. My Chanel SA bought a top from VC and through her experience with the fabrics, she immediately knew it was a fake. However, VC denied this and like me she is out of money.

My Chanel SA came to the conclusion that the so called authentication service which comes with a charge is really to check the condition of the product, but not its authenticity.

Link to the bag I am selling through Sotheby's;

https://www.sothebys.com/en/buy/_christian-dior-grey-matte-alligator-medium-lady-dior-pale-gold-and-crystal-hardware-2019

The sellers timeframe for shipping an item is too long. This should be controlled by Vestiaire, not by the seller.

Hello.
My name is Victor i am from Romania and i want to tell you about my experience on vestiare colective.
First I started by buying a couple of pairs of sneakers, I love sneakers and I was verry happy with all my purchases with only one comment that some of the sneakers were not in the same condition like in the pictures with small traces of use.
The first main issue I encountered was that if you buy something and it does not fit you cannot return the item.
My last purchase on vestiare was before my birthday when I wanted to make myself a gift and I bought a t-shirt, one jacket and one pair of sneakers.
None fit me, some birthday present, so as could not return them I tried selling them.
The T-shirt and the jacket i sold to a friend and the sneakers I tried selling on vestiare wich were highly liked by other members and were sold very fast and as i was waiting to recive the money i recived a mail that the sneakers did not pass the authenticity test preformed by the experts from vestiare, the same experts who validated the item when i bought them.
I wrote to them, showing them that I bought the sneakers from them and if the sneakers were fake that vestiare and their experts are to blaim and requested that i recive my money back.
Nothing happened
Please be aware when you buy from this platform.

The most incompetent customer service team EVER! As a seller, the platform will never ever be on your side, and you will be left begging for your own money to be transferred to you.
I have sent the purchased item the next day after the purchase (on the 30th of September) via Direct Shipping.
A. Hermes delivery lost the package for 4 days.
B. It was delivered to a drop off location on the 8th and has been there ever since. (it is the 22nd now)
C. The buyer has been notified multiple times to collect the item (ONLY after I asked Vestiaire to, cos they don't do anything themselves)
D. I have now been contacting customer service for two weeks, with no resolution, no support, absolutely no accountability while the platform is still keeping and claiming MY MONEY.

The package has not been accounted for almost a month! It can literally be anywhere, in a puddle somewhere, getting stomped on, in a bin and yet SOMEHOW Vestiaire claims that it is still my responsibility and when or rather IF the customer collects it and something is wrong with it, it's my responsibility and I will not get paid for it! (It was a brand new item by the way, with all the tags, hygiene stickers, labels and a dust bag)! That is absolutely disgusting service, impossible to get. In touch with, they refuse to give me a contact email for a manager or a team leader and just say "it is what it is".

DO NOT USE THIS PLATFORM IF YOU DO NOT WANT TO LOSE YOUR MONEY.

This was probably my last order- don't use Vestiaire. Criminal!
In January I ordered a Van Cleef Bracelet- white gold with a turquoise butterfly in a very good condition- that is how it was described. I asked the seller for a proof of purchase etc and everything was send to me.
When I opened the parcel- the bracelet was scratched and MORE important- it came with a FAKE proof of purchase and not just was it FAKE- the receipt was for a complete wrong item (yellow gold bracelet with a heart)! How did this not get picked up in quality control- can't they read? I therefore requested a 2nd quality control which VC agreed to.
They came to the conclusion (?) that the item was not FAKE and decided to send it back. When I received the parcel again- the jewellery pouch was empty and there was still the wrong receipt with it! Really?!
I than called, send pictures of the empty pouch and than was asked to send a scanned copy of my passport and to fill out a lost item form for their Postal administration. I have emailed those documents as requested by now three times and always got very vague answers why my documents had not been received... and now here comes the best: I just received this email:
Dear Ruth

Further to our telephone conversation regarding the VAN CLEEF & ARPELS bracelet, order number *******.

Our system shows that the item is currently in stock and we have sent a request to our logistic department for verification. They usually get back to us within 2 working days.

In the meantime we thank you for your patience.
So they let you fill out legal documents after they checked their cameras and than you get emails like this? They hold a passport copy and my signed declaration form- where is the item? They are trying to blame their logistics and probably claim it via insurance- one way to make a profit!
I really want to cancel this order as it drags on for a long time and I am emotionally done!

I do buy and sell for a year from Vestiaire collective and I have %100 positive experience with them.

I really like Vestiaire. I purchase items regularly and have never had an issue with any of the items.

This was my first experience with Vestiaire Collective and I was completely satisfied. The item was exactly as advertised and arrived very quickly.

DO NOT BUY/SELL on Vestiaire Collective. I sold my item on 10/30/21. VC emailed me and I sent the item to the Buyer 11/1/21 using the address provided to me from VC. On VCs website I notified them that the package had been sent and provided the USPS Tracking No. I contacted the Buyer on 11/9/21 to let them know their package was on it's way. For some unknown reason from the date the package was picked up at the P. O. 11/1/21 it was held in NJ for 8 days. I received another email that the item had been Authenticated. The buyer did not receive the package until 11/10/21. I asked VC when would I receive payment. They told me after they rec'd confirmation from the Buyer, I would receive payment, but I should wait to hear from them. They contacted the Buyer who said they had no problems with the item. The next email said that payment had been triggered and to expect any day. After waiting several days, I contacted VC again to find out the status of payment. They said the Buyer had cancelled the order and had been refunded the money owed to me. I have sent attachments of my usps tracking receipts, copies of emails from Customer Service, chats conversations. They have not sent me back my Balenciaga Boots worth $400 to me. Nor paid me because the Buyer decided to keep the boots. All I've gotten from VC is they are working on returning the item to me or getting back the refund they sent to the Buyer. I don't care what they do, all I want is either payment for my sale; or return my merchandise to me.
I wish I had known there were so many complaints against this consignment site. I will NEVER use them again, and I advise you to go elsewhere. You'll never be compensated!

It was nice to be able to track the package and to know the status of delivery. Isabelle marant jumper was in good condition as described.

I sold a handbag to someone in New Zealand on 7/12/2023. Since it was a purchase in another country, the sale was to be shipped to Vestiaire headquarters for authentication and quality check. It arrived to headquarters 7/17/2023. I then receive notice that the quality of the bag did not match my listing. One issue was that it was missing a crossbody strap. I immediately contacted the buyer as well as customer service to let them know that the strap was packaged separately in a plastic clear bag for extra protection and shipped in the same box as the bag. Customer service then tells me there was never a strap and the box only had the bag. I know for a 100% fact that I shipped the bag with the strap. I specifically remember packing it in separate plastic and putting it directly on top of the bag, in the shipping box, then filling the rest of the box with shipping air pillows for extra cushion. Vestiaire is now telling me I need to prove I sent them the strap. Out of my 6 years of online selling with over 10,000 sales on other platforms, not once did I ever think I needed to video record myself packing an order. I ship handbags like this frequently and not once had someone lose the strap that was wrapped separately. Vestiaire is now refusing to cover the cost or compensate for a bag they lost the strap to. I will now be stuck with a $350 Coach bag I cannot sell for nearly what I could with the strap. I'd love to just get my bag back with the strap but would also appreciate them to take accountability and compensate me for the sale even if that means they keep the bag. I'm hoping for a resolution other than them telling me I'm out of luck unless I can prove I shipped the strap. Although I know I shipped the strap with the bag, I did my due diligence and checked my shipping station and no strap was found, as expected. Their quality control team clearly threw the strap away with the box and instead of taking accountability, they are pinning it back on me. I'm hoping they do the right thing. I will be removing all of my inventory and will no longer sell on their platform.

I made a purchase on Vestiare. When the item arrived broken I was told it was too late to return it but that is I could RESELL IT TO ANOTHER USER on their platform.

My experience was good although, I was told that I could get $30 off using welcome VC. This code was rejected so I did not get $30 discount

Scam, didn't get paid for my sold item
Since Dec 2020 trying to contact customer support, no help, I don't trust this website anymore

I wanted to sell my LeBoy bag through VS a few months ago, and had no trouble finding a buyer for it. But when sending it to VS authentication team, the team said it was undoubtedly a fake one. I was shocked as I had bought it myself at the boutique, and I had also attached with the DUPLICATED RECEIPTS that I requested from boutique email, after all, who keeps a receipt for that long. Anyway, after they said it was a fake bag, I had to pay for them to send it back. But when I received my bag I was stunned with what I received, they put my bag in a very tiny box. And when I opened it, I saw that my bag had indeed been deformed. Since it was during lockdown at that time, I could only send pictures to Chanel after-sales and they told me that there was no way to fix the bag being squashed in this condition. I first contacted VS aftersales but got absolutely no response. So I posted a REVIEW on Trustpilot and they told me and I emailed them, but no reply. In fact, I replied shortly after, but they never bothered me again.

Twice I've had confirmed purchases canceled because the items were no longer available.

Both times I received emails that the items were available…

Excellent application to sell, thank you very much Vestiaire for making my sale a success.
And thank you so much, to the buyer.

I PLACED AN OFFE OF $84.00, THE ONLY OPTION FROM YOUR COMPANY, NOT WHAT I WANTED TO DO. AND SELLER HAD NOT ACCEPTED, THEN I GOT AN E-MAIL THIS MORNING, SAYING SELLER DROPPED THE PRICE ACT NOW TO THE PRICE DROPP AND I DID, I ACCEPTED THE DROPPED PRICE OF $75.00 BUT IT STILL CHARGED ME $84.00 WITH NO OTHER OPTIONS.? IAM PUZZLED. I TRYED TO CHAT ON LINE TO NO AVEL, AND SENT TO REPLY E-MAILS WITH NO ANSWER. SO I BOUGH THE BAG BEFORE MY 24HR. WAS UP, SEEING THEY SAY IT WAS STILL FOR SALE TO OTHERS. I DON'T UNDERSTAND THE $15.00 ARTHENCATION FEE, IT SAID I HAD DIRCT TO HOME OPTION NOT TO BE CHARGED THAT FEE, AND I SAW NO WHERE TO CLICK ON TO DO THAT. THIS MAKE ME NOT WANT TO ORDER FROM YOUR COMPANY, WHEN YOU CAN'T GET ANY ANSWERS BEFORE BUYING AN ITAM NOT FAIR! L. ELLISON

Excellent service. Customer service is exceptionally good. Prompt service and attention to detail is priortised.

Loved my Celine nano belt bag! Awesome price. Item was just as described. Quick delivery after authentication

Vestiaire Collective is my ‘go to' when I'm shopping for affordable authentic high end wardrobe pieces. Great communication and fast shipping!

Item was better than expected. Nice packaging, good overall experience. Would buy from Vestiaire again.