Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
I recently sold a bag for $176 and was charged a commission of 25% by Vestiaire. The USD commission is currently listed as 10% for items $50-250. I attempted to correct this error by offering the buyer a sale price of $170, which would have brought my commission to over $20 more. The system would not let me input this since the item was originally listed at $279 and you can only offer 35% less than original listing price. I reached out to Vestiaire Customer Service(which is now only done though chat and has a significant wait time), they noted to accept the sale and that commission would be corrected. A few days passed and I noticed that the bag was accepted by Vestiare, commission was still not reflected at 10% on my account. Reached out to Vesitiare again, this was my 3rd time since it required two chats with two different associated to get a response on their "IT Issues", and was informed again that this will be corrected before I was paid for the sale. Two days later I was paid for the item with 25% commission taken, reach out to Customer Service via chat again and they informed me that someone will email me in regards to the correction. Finally received an email response from the same associate I spoke to, who informed me to accept the offer, noting that I listed the item in Feb 2020 and the commission was 25%. If I had known this I would have simply cancelled the sale and relisted the item, but I was provided incorrect information by Customer Service Rep 'Renato". This has soured my whole experience with the site and will avoid using it going forward. HORRIBLE CUSTOMER SERVICE!
Date of experience: March 24, 2021
I have unsubscribed using their link in their emails about 10 times now, but I still get emails from them, sometimes every day. So frustrating.
Date of experience: June 26, 2021
Dear Keatz, we're sorry to hear that you are still receiving our emails despite your request to unsubscribe. Make sure you have unchecked everything in the App, "Me > My saved items" and also in "Settings > Subscriptions". Please contact us again through our Help Center > "How to contact Vestiaire Collective" so that we can identify your account if further assistance is needed. Best regards
I was selling and buying on Vestaire for years and never had any issues. However now I think this website is a complete scam, made to defraud you of your money.
I bought a watch from Jaeger LeCoultre and I couldn't tell from the pictures alone if the watch is authentic or not. So I bought the watch with the Authentication service since I thought I'm protected that way.
However, the watch passed their "authentication". When it arrived finally I was shocked to see that this watch was anything but authentic. It was a Frankenwatch with fake straps and a dial. The dial had a TYPO on it, no watch from JLC would have a TYPO ON THEIR DIAL.
I was shocked and contacted Vestaire to return it, one of their customer representatives helped me get the return done. I was a bit relieved after but now they claim the watch is indeed Authentic. Im in disbelief at how unqualified their "Experts" are, every kid can see that the watch is not authentic.
They however keep my money and don't seem to care.
One Month ago I would have recommended Vestaire to you but, since now I experienced how they scam their loyal customers, STAY AWAY!
Tip for consumers:
Do not buy on there! Its a complete fraud.
Date of experience: February 25, 2023
Dear Oliver, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
I am currently selling a bag through Sotheby's (see link below). As I want to sell more bags and 12 rodeos which I bought from VC through Sotheby's, I delivered the rodeos to Sotheby's for inspection. Please see screenshots below for my purchase history of rodeos from VC.
On 27 September 2023 Sotheby's notified me that as some of the rodeos are fake, they are unable to accept additional items from me at this stage.
Customers have been complaining authenticity issues but VC dares to say it has a 99% accuracy rate and even offer authentication service. VC ignores customer complaints but you now have an eminent, if not the most eminent player in the industry who confirms the goods which you are selling on your site are fake. Please, what is your response?
VC is disgusting and shameless. We work hard to save money. I want my money back but VC does not allow for this, even though the product is faulty or a fake. Even eBay allows money back. I would have litigate but serving out of jurisdiction is difficult.
I suggest to all persons who purchased goods over EUR 1000 to get it authenticated. If it is a fake, litigate. We can establish a victims group and try a class action. It is not simply about the money, but the disappointment and heartbreak which is truly at stake here. Can you imagine a husband saved for 3 months to get his wife a nice handbag for her birthday, only to find out it is fake?
Also, please stay away from Chanel, LV, Celine, Hermes, Gucci. They are expensive items and it is simply not worth the risk. There are plenty reputable resellers.
After today incident I spoke to my Chanel SA. My Chanel SA bought a top from VC and through her experience with the fabrics, she immediately knew it was a fake. However, VC denied this and like me she is out of money.
My Chanel SA came to the conclusion that the so called authentication service which comes with a charge is really to check the condition of the product, but not its authenticity.
Link to the bag I am selling through Sotheby's;
https://www.sothebys.com/en/buy/_christian-dior-grey-matte-alligator-medium-lady-dior-pale-gold-and-crystal-hardware-2019
Products used:
Rodeos and Twilly.
Date of experience: July 11, 2023
Dear Helen, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
The sellers timeframe for shipping an item is too long. This should be controlled by Vestiaire, not by the seller.
Date of experience: May 7, 2022
Dear Kevin, we're sorry to see that you are not pleased with your experience and that you found the seller's shipping delay too long. You can check all the details regarding this delay in our Help Center, article " How long does the seller have to send my item?" which can vary depending on the seller's location. We remain available should you need assistance on any specific matter and we thank you for your understanding. Best regards, the Vestiaire Collective team
Hello.
My name is Victor i am from Romania and i want to tell you about my experience on vestiare colective.
First I started by buying a couple of pairs of sneakers, I love sneakers and I was verry happy with all my purchases with only one comment that some of the sneakers were not in the same condition like in the pictures with small traces of use.
The first main issue I encountered was that if you buy something and it does not fit you cannot return the item.
My last purchase on vestiare was before my birthday when I wanted to make myself a gift and I bought a t-shirt, one jacket and one pair of sneakers.
None fit me, some birthday present, so as could not return them I tried selling them.
The T-shirt and the jacket i sold to a friend and the sneakers I tried selling on vestiare wich were highly liked by other members and were sold very fast and as i was waiting to recive the money i recived a mail that the sneakers did not pass the authenticity test preformed by the experts from vestiare, the same experts who validated the item when i bought them.
I wrote to them, showing them that I bought the sneakers from them and if the sneakers were fake that vestiare and their experts are to blaim and requested that i recive my money back.
Nothing happened
Please be aware when you buy from this platform.
Date of experience: August 11, 2022
Dear Victor, we regret to hear that you haven't been satisfied with your purchase! Upon verification, we are glad to notice that your order has been refunded on August 19! We will remain available for any further questions or requests you might have.
The Vestiaire Collective team
The most incompetent customer service team EVER! As a seller, the platform will never ever be on your side, and you will be left begging for your own money to be transferred to you.
I have sent the purchased item the next day after the purchase (on the 30th of September) via Direct Shipping.
A. Hermes delivery lost the package for 4 days.
B. It was delivered to a drop off location on the 8th and has been there ever since. (it is the 22nd now)
C. The buyer has been notified multiple times to collect the item (ONLY after I asked Vestiaire to, cos they don't do anything themselves)
D. I have now been contacting customer service for two weeks, with no resolution, no support, absolutely no accountability while the platform is still keeping and claiming MY MONEY.
The package has not been accounted for almost a month! It can literally be anywhere, in a puddle somewhere, getting stomped on, in a bin and yet SOMEHOW Vestiaire claims that it is still my responsibility and when or rather IF the customer collects it and something is wrong with it, it's my responsibility and I will not get paid for it! (It was a brand new item by the way, with all the tags, hygiene stickers, labels and a dust bag)! That is absolutely disgusting service, impossible to get. In touch with, they refuse to give me a contact email for a manager or a team leader and just say "it is what it is".
DO NOT USE THIS PLATFORM IF YOU DO NOT WANT TO LOSE YOUR MONEY.
Tip for consumers:
STAY CLEAR OF IT
Products used:
I am a seller, not a buyer
Date of experience: October 22, 2021
Dear Darina, we are utterly sorry to hear that your carrier has confirmed the loss of your parcel. On that matter, we kindly inform that we will indeed honor your sale and that your payment will be initiated on October 23. Once triggered, it will be received on your account within the following 24 hours. We remain available for any further questions or requests and do apologize for the inconvenience you have been facing!
The Vestiaire Collective team
This was probably my last order- don't use Vestiaire. Criminal!
In January I ordered a Van Cleef Bracelet- white gold with a turquoise butterfly in a very good condition- that is how it was described. I asked the seller for a proof of purchase etc and everything was send to me.
When I opened the parcel- the bracelet was scratched and MORE important- it came with a FAKE proof of purchase and not just was it FAKE- the receipt was for a complete wrong item (yellow gold bracelet with a heart)! How did this not get picked up in quality control- can't they read? I therefore requested a 2nd quality control which VC agreed to.
They came to the conclusion (?) that the item was not FAKE and decided to send it back. When I received the parcel again- the jewellery pouch was empty and there was still the wrong receipt with it! Really?!
I than called, send pictures of the empty pouch and than was asked to send a scanned copy of my passport and to fill out a lost item form for their Postal administration. I have emailed those documents as requested by now three times and always got very vague answers why my documents had not been received... and now here comes the best: I just received this email:
Dear Ruth
Further to our telephone conversation regarding the VAN CLEEF & ARPELS bracelet, order number *******.
Our system shows that the item is currently in stock and we have sent a request to our logistic department for verification. They usually get back to us within 2 working days.
In the meantime we thank you for your patience.
So they let you fill out legal documents after they checked their cameras and than you get emails like this? They hold a passport copy and my signed declaration form- where is the item? They are trying to blame their logistics and probably claim it via insurance- one way to make a profit!
I really want to cancel this order as it drags on for a long time and I am emotionally done!
Date of experience: March 15, 2018
I do buy and sell for a year from Vestiaire collective and I have %100 positive experience with them.
Date of experience: April 7, 2017
I really like Vestiaire. I purchase items regularly and have never had an issue with any of the items.
Date of experience: February 11, 2021
This was my first experience with Vestiaire Collective and I was completely satisfied. The item was exactly as advertised and arrived very quickly.
Date of experience: October 4, 2021
DO NOT BUY/SELL on Vestiaire Collective. I sold my item on 10/30/21. VC emailed me and I sent the item to the Buyer 11/1/21 using the address provided to me from VC. On VCs website I notified them that the package had been sent and provided the USPS Tracking No. I contacted the Buyer on 11/9/21 to let them know their package was on it's way. For some unknown reason from the date the package was picked up at the P. O. 11/1/21 it was held in NJ for 8 days. I received another email that the item had been Authenticated. The buyer did not receive the package until 11/10/21. I asked VC when would I receive payment. They told me after they rec'd confirmation from the Buyer, I would receive payment, but I should wait to hear from them. They contacted the Buyer who said they had no problems with the item. The next email said that payment had been triggered and to expect any day. After waiting several days, I contacted VC again to find out the status of payment. They said the Buyer had cancelled the order and had been refunded the money owed to me. I have sent attachments of my usps tracking receipts, copies of emails from Customer Service, chats conversations. They have not sent me back my Balenciaga Boots worth $400 to me. Nor paid me because the Buyer decided to keep the boots. All I've gotten from VC is they are working on returning the item to me or getting back the refund they sent to the Buyer. I don't care what they do, all I want is either payment for my sale; or return my merchandise to me.
I wish I had known there were so many complaints against this consignment site. I will NEVER use them again, and I advise you to go elsewhere. You'll never be compensated!
Tip for consumers:
no-customer service - only automated responses. no payment or return of item if warranted.
SCAM! FRAUD!!!
Products used:
SOLD BALENCIAGA BOOTS WORTH $400 - NEVER PAID. ITEM NEVER RETURNED. 18871106
Date of experience: December 31, 2021
Dear Regina, we are getting back to you regarding the payment of your Balenciaga boots. We sincerely regret about the difficulties you have encountered while contacting us and thank you for your feedback. Upon verification, we kindly inform that due to these delays, our Team decided to initiate your payment, which should have been received by now on your PayPal account. We remain available for any further requests,
The Vestiaire Collective Team
It was nice to be able to track the package and to know the status of delivery. Isabelle marant jumper was in good condition as described.
Date of experience: April 23, 2021
I sold a handbag to someone in New Zealand on 7/12/2023. Since it was a purchase in another country, the sale was to be shipped to Vestiaire headquarters for authentication and quality check. It arrived to headquarters 7/17/2023. I then receive notice that the quality of the bag did not match my listing. One issue was that it was missing a crossbody strap. I immediately contacted the buyer as well as customer service to let them know that the strap was packaged separately in a plastic clear bag for extra protection and shipped in the same box as the bag. Customer service then tells me there was never a strap and the box only had the bag. I know for a 100% fact that I shipped the bag with the strap. I specifically remember packing it in separate plastic and putting it directly on top of the bag, in the shipping box, then filling the rest of the box with shipping air pillows for extra cushion. Vestiaire is now telling me I need to prove I sent them the strap. Out of my 6 years of online selling with over 10,000 sales on other platforms, not once did I ever think I needed to video record myself packing an order. I ship handbags like this frequently and not once had someone lose the strap that was wrapped separately. Vestiaire is now refusing to cover the cost or compensate for a bag they lost the strap to. I will now be stuck with a $350 Coach bag I cannot sell for nearly what I could with the strap. I'd love to just get my bag back with the strap but would also appreciate them to take accountability and compensate me for the sale even if that means they keep the bag. I'm hoping for a resolution other than them telling me I'm out of luck unless I can prove I shipped the strap. Although I know I shipped the strap with the bag, I did my due diligence and checked my shipping station and no strap was found, as expected. Their quality control team clearly threw the strap away with the box and instead of taking accountability, they are pinning it back on me. I'm hoping they do the right thing. I will be removing all of my inventory and will no longer sell on their platform.
Tip for consumers:
Research complaints before selling or buying on Vestiaire
Products used:
I am a seller
Date of experience: November 12, 2022
Dear Kelsey, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
I made a purchase on Vestiare. When the item arrived broken I was told it was too late to return it but that is I could RESELL IT TO ANOTHER USER on their platform.
Date of experience: January 28, 2022
Dear M. B., we highly regret to hear that you are not satisfied with your recent purchase! However, upon assessment of your request, we must inform that the 14 days delay given to buyers to ship the item back to us has not been respected. Kindly note that this delay applies to items bought from Professional sellers, as per our Terms and Conditions, Article 12: https://www.vestiairecollective.com/documents/cgu-buy-en.pdf
We hope for your understanding and remain available for any further questions or requests,
The Vestiaire Collective Team
My experience was good although, I was told that I could get $30 off using welcome VC. This code was rejected so I did not get $30 discount
Date of experience: August 6, 2022
Dear Jodie, thank you for taking the time to bring this matter to our attention! We have noticed that no promotional code has been applied on your first order indeed and would like to look into what happened. Make sure to contact us in Me > Help so that we can start investigating on this issue and reinstate your voucher. Best regards,
The Vestiaire Collective team
Scam, didn't get paid for my sold item
Since Dec 2020 trying to contact customer support, no help, I don't trust this website anymore
Products used:
Versace medusa ring
* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2021
I wanted to sell my LeBoy bag through VS a few months ago, and had no trouble finding a buyer for it. But when sending it to VS authentication team, the team said it was undoubtedly a fake one. I was shocked as I had bought it myself at the boutique, and I had also attached with the DUPLICATED RECEIPTS that I requested from boutique email, after all, who keeps a receipt for that long. Anyway, after they said it was a fake bag, I had to pay for them to send it back. But when I received my bag I was stunned with what I received, they put my bag in a very tiny box. And when I opened it, I saw that my bag had indeed been deformed. Since it was during lockdown at that time, I could only send pictures to Chanel after-sales and they told me that there was no way to fix the bag being squashed in this condition. I first contacted VS aftersales but got absolutely no response. So I posted a REVIEW on Trustpilot and they told me and I emailed them, but no reply. In fact, I replied shortly after, but they never bothered me again.
Date of experience: October 5, 2020
Twice I've had confirmed purchases canceled because the items were no longer available.
Both times I received emails that the items were available…
Date of experience: December 28, 2021
Dear rusty A.
We're sorry to hear that your orders have been canceled twice and we apologize for the unfortunate shopping experience.
We truly encourage sellers to update their profiles so we can avoid sale cancelations. We send them several invitations to check the availability of their pieces in order to delist them should they no longer be available for sale.
We can see that your refunds have been processed automatically since the seller did not ship your order within the 7-day timeframe.
Alternatively, please feel free to send sellers a message through the chat or leave a comment to confirm that their item is still available for sale.
We apologize for the inconvenience and disappointment caused by these cancelations and we hope that you will find other pieces you like!
Best regards, the Vestiaire Collective team
Excellent application to sell, thank you very much Vestiaire for making my sale a success.
And thank you so much, to the buyer.
Date of experience: June 4, 2022
I PLACED AN OFFE OF $84.00, THE ONLY OPTION FROM YOUR COMPANY, NOT WHAT I WANTED TO DO. AND SELLER HAD NOT ACCEPTED, THEN I GOT AN E-MAIL THIS MORNING, SAYING SELLER DROPPED THE PRICE ACT NOW TO THE PRICE DROPP AND I DID, I ACCEPTED THE DROPPED PRICE OF $75.00 BUT IT STILL CHARGED ME $84.00 WITH NO OTHER OPTIONS.? IAM PUZZLED. I TRYED TO CHAT ON LINE TO NO AVEL, AND SENT TO REPLY E-MAILS WITH NO ANSWER. SO I BOUGH THE BAG BEFORE MY 24HR. WAS UP, SEEING THEY SAY IT WAS STILL FOR SALE TO OTHERS. I DON'T UNDERSTAND THE $15.00 ARTHENCATION FEE, IT SAID I HAD DIRCT TO HOME OPTION NOT TO BE CHARGED THAT FEE, AND I SAW NO WHERE TO CLICK ON TO DO THAT. THIS MAKE ME NOT WANT TO ORDER FROM YOUR COMPANY, WHEN YOU CAN'T GET ANY ANSWERS BEFORE BUYING AN ITAM NOT FAIR! L. ELLISON
Date of experience: July 25, 2022
Dear Lucille, we are getting back to you regarding the selling price on your recent purchase. Upon verification, we kindly confirm that the selling price has been indeed dropped at the time of purchase, meaning that your offer has been accepted and applied indeed. Please note that original price of the item amounted to 108€. Our team remain available by message for further questions or requests.
The Vestiaire Collective team
Excellent service. Customer service is exceptionally good. Prompt service and attention to detail is priortised.
Tip for consumers:
People looking for designer products.
Products used:
Bags
Date of experience: May 20, 2021
Hi Michelle, we wanted to thank you for taking the time to share with us your feedback on our services and platform! We wish you a lovely day and hope to see you soon!
The Vestiaire Collective team
Loved my Celine nano belt bag! Awesome price. Item was just as described. Quick delivery after authentication
Date of experience: September 17, 2021
Vestiaire Collective is my ‘go to' when I'm shopping for affordable authentic high end wardrobe pieces. Great communication and fast shipping!
Date of experience: September 17, 2021
Item was better than expected. Nice packaging, good overall experience. Would buy from Vestiaire again.
Date of experience: September 20, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Hi Sophia,
We're so sorry to hear about your experience and the delay in response. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it.
The Vestiaire Collective team