Viagogo

I ordered two tickets to a concert on this site and they changed the delivery method from mailing them to my home, to will call and finally to e-tickets. I never received the E-tickets to attend the concert (which I paid $200 for). There is absolutely no way of corresponding with customer service and if you are lucky enough to find a page to submit a question you will not get a response back! Please avoid this scam ticket site.

This site is a scam. They present themselves as any other ticketing business, but in fact the tickets you buy are of much less value than you paid. When you complain they say 'we are a marketplace, that's the price you agreed to pay' So you are not buying from the actual ticketing business, you are buying through Viagogo, an intermediary. In my case they charged me $519 for tickets which actually cost $319 (the price is printed on the tickets AFTER you have paid).

So unfortunately I'm not able to go the the British MotoGP this year because of some work commitments, so I decided to sell the ticket through a "professional" organisation. So I got my confirmation from Viagogo that my tickets are now on sale but ever since I have not been able to find any tickets actually for sale through Viagogo, so how is anybody else supposed to be able to buy them?

I've tried contacting them but it's impossible. Sent an email but no response.

Now with only 7 days left before the event, I'm going to withdraw my tickets and then it will be interesting to see if Viagogo try to charge me something.

Via gogo has no ticket security policy and does not hold sellers responsible. After the ticket I had bought was used, I tried to make a claim to viagogo. It took 2 weeks to finally speak to someone, which they declined to accept any of my evidence. And then just sent me a viagogo voucher for 1/4 of what I paid for the original ticket.

Sold 3 tickets i had for an rbs six nations rugby match. 2 days after event i get an email telling me they had a problem with buyer and cancelled the sale. Gave me a link to get my useless tickets back and meanwhile i am £300 down. Absolute scammers, I'm sure they sold the tickets and kept proceeds themselves. Do not use this company.

I bought 2 tickets for a football game in Buenos Aires for when I am visiting the country as a tourist. The total cost was nearly 3 times the face value of the tickets, but then 10 days before the game I got an email to tell me the game had been rescheduled to a different day when I won't be in Buenos Aires. I can't go to the game, and I can't get a refund on the money taken from my credit card. Viagogo are a disgrace and no better than professional thieves. I will never use this company again and feel stupid for being conned by them. Their website has no facility for customers to complain to a real person or to work out how to make a legal claim against them. They should be outlawed and the directors put in prison for fraud.

Charge huge hidden fee's, with a check out system that doesn't make it clear that they're doing so. It doesn't make the full price obvious until you've already paid.

After thinking I was paying $170, after a click I had paid $243. I emailed immediately asking for a refund, but they refuse, even with the show 6 months away and after contacting them directly after

I've place an order for F1 Miami Grand Prix, have said many times the story of the viagogo guaranteed, that they will either replace tickets on time or do the refund. I'm 6 hours away from the event. NO tickets still, and no refund. It's impossible to talk to someone capable of taking a decision and a solution. This is only a call center, they get messages and "escalade" them. By now, I hate that word. I've heard it so many times, that I hate the word. DON'T BUY VIAGOGO! Complete Scam!

Bought tickets for a Veronica's concert and at the venue I found out that the tickets are fake and that the coast is more than double from the actual tickets. I had to buy new tickets for the actual half price and of course Viagogo won't refund anything and won't take any calls and email communication is very poor.
Please avoid buying tickets from Viagogo, makes me so angry that many people get ripped off and that they still operating

I purchased tickets for an event abroad which was all good, other than all the additional fees.
A few weeks before the event is due to take place, I received an email to say the event has been rescheduled, meaning that I can no longer attend as it is in another country and flights etc had already been paid.

Even after explaining this to viagogo, they refuse to refund my money.
But they do however say that I can resell then through their website, except for a considerable amount of money less than which I paid, and not only that, but after all the additional charges of me purchasing the tickets, they also have additional charges for me reselling the ticket!

This is definitely one website that I will never consider using again, and I will also be diverting all friends and family from using them as well

Searching for tickets nearly always brings you to Viagogo when a big even sells out quickly. Somehow they always have tickets available but you will pay up to 4 times the face value e.g. £200 for £50 ticket. It should illegal to do this to the artist and the punters. STAY AWAY!

These people are unbelievable. If I could give ZERO stars I would. They have contradicting information on their website which is going to cost me 400 they withhold information and basically have business ethics to rival those of Al Capone. They are hustlers and need to be stopped. Band together against Viagogo.

They look like a ticket portal, but they are not. Just market for tickets bought by someone else. They demand immediate payment for tickets, but give them to you just 3 days prior to an event. Sky high prices due to fees. No refund possible. Try to avoid viagogo at all costs!

On purchasing the tickets for £29.99 each I was not informed of the breakdown of additional fees. It was not displayed clearly at the checkout and I ended up paying £42 in fees. If I would have known this I would have purchased the tickets from a different site, for half the total amount! This is fraudulent and there is no way to get your complaints addressees! I would advise everyone strongly against ever using this site! It is a complete rip off! I am so upset, I have never been exploited like this on buying tickets before. Please stay away

I still haven't received a response to my complaint but yesterday was sent an automated email inviting me to again escalate my escalated complaint. I thought it was worth a try, so I went to escalate but guess what I can't. It's not possible to escalate an escalated escalation, so why tantalise me?
On a positive note I received another automated email today with a "Thank you for selling tickets on viagogo!" and which was signed off with a "Thank you for using viagogo!" which informed me that I should get paid 5 to 8 business days after the event takes place. Crossing my fingers!

SCAM! SCAM! Stay away from this company! It does not exist and they know how to cover their butts so you can't even get a refund or get your money back from your credit card company. This company will make sure you get "illegal" tickets that have been sold at another legit company. Meaning, you will be turned down at the venue/concert or whatever you bought tickets for. Also, they tack on fees at the end of your purchase. Paid almost $300 more for tickets that should have only been about $700. You can't even contact the company as all information to contact them is not real. BEWARE! BEWARE!

Just got conned out of $3500 for non existent tickets from viagogo.com There is no way to get money back from them and just send a non refund email after 2 days
NEVER use this site, they are useless at keeping it legitamate.

Do not trust Viagogo
Avoid this site at all costs they are not to be trusted. Their fees exceed the value of the tickets and they are very difficult to deal with when their misleading conduct is called out. Went on the site believing it was legitimate and was charged over $350 for ticket with face value of $140. Tickets were represented as scarce and premium but were in the extreme back row of the stadium and very available.

Beware don't buy tickets from Viagogo. This is a scam. They need to be investigated by authorities.
I received my tickets today for the Bruce Springsteen concert and found that are in a restricted area high up in the gods. I bought theses tickets last year in August for $500.00 and they are only worth $256.00. What a rip off!
They should be investigated as this is not legit. Stay away.

Thought I'd surprise my wife by seeing the bodyguard in sydney. Paid over $530 Australian to receive tickets worth only $80 each. They falsely stated only few seats remaining and hurry final shows. I Did not realise this was a scam site until it was too late. DO NOT PURCHASE any tickets from this site. Extremely disappointed that the surprise became a disaster

This company it's a scam, we purchased tickets to go to Harry Styles in Mexico. I paid 17,650 Mexican pesos for two tickets. Viagogo waits a week prior to the event to send the tickets. We flew from Colorado to Mexico City and the day of the concert, the entrance person tells me that those are general entrance and she worth 1007 Mexican pesos.
I was scammed 15,650 Mexican pesos. Viagogo doesn't respond to my emails. Do not buy anything from them!

I got a ticket for the Real Madrid v Man United match. The tickets themselves ranged in all sorts of prices, some were horrendously expensive. However I waited until a week before the match and found a ticket which cost 156 pounds as opposed to the face value of 80 pounds. It was a bit expensive but it was delivered to me within three days so I didn't need to worry about not getting it on time.

The site is easy to use and if you can find a ticket that you consider to be value then it is well worthwhile. If the tickets are too expensive then it hasn't cost you anything to search on the site.

Bought tickets for Caetano Veloso in Paris for Oct. 7. Just got note saying 'sorry, seller is not providing the tickets.' More likely scenario is that tickets were held for a higher offer, screwing people who already sent $ to viagogo. Don't count on getting tickets if you buy them from Viagogo.