• Viagogo

Viagogo

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Overview

Viagogo has a rating of 1.2 stars from 1,886 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Viagogo most frequently mention customer service, face value, and credit card problems. Viagogo ranks 371st among Tickets sites.

  • Service
    266
  • Value
    262
  • Shipping
    222
  • Returns
    219
  • Quality
    239

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.5%
Positive
3
Neutral
0
Negative
37
125
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How would you rate Viagogo?
Top Positive Review

“Hopefully your tickets will be fine - mine were”

Stella C.
2/12/24

I used viagogo to purchase tickets without reading any reviews. I then read the reviews here and became very anxious. The e tickets came through but were in Row S instead of Row R as I had ordered. I wasn't worried about being one row behind but the discrepancy worried me in case it was a sign of the tickets being dodgy. I used Live Chat a few times and they were really friendly and reassuring. I was still nervous when I got to the venue but only because of all the negative reviews I had read. As it happened, we sailed through the gates and happily took our seats in Row S.

Top Critical Review

“Did not deliver”

Tim O.
9/22/24

Not only did I not receive the tickets I purchased, but customer service was not help at all. Live chat is the only option and on several occasions had to wait over 30 minutes for an operator. I was at the event trying to get things straightened out and was told I would receive an email listing replacement options and it never came. I finally the day after got them to agree to a refund, but surprise, surprise it will take 10 business days

Reviews (1,886)

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Timeframe

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Reviews that mention popular keywords

customer service (243) face value (159) booking fee (143) credit card (125) ticket price (80)
Thumbnail of user tant56
GB
1 review
0 helpful votes
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June 9th, 2023

I selected two tickets. However, when I went to pay with Face ID the price had increased almost 4 times. Cannot get a refund as per Viagogo. Amex don't want to refund the money. The event is the day after tomorrow and do not want to accept the tickets for the price I paid. Any ideas? Has anyone got their money back?

Tip for consumers:
Please do not use Viagogo

Products used:
Tickets for an event - still waiting for a refund

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Value
Shipping
Returns
Quality
Thumbnail of user farkhati
South Carolina
1 review
0 helpful votes
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June 2nd, 2017

Sold few tickets through them which I got from the official Barcelona website which are 100% real. After all tickets have been sold they blocked my account and now responding that it has been deactivated dues some security criteria.

Service
Value
Shipping
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Thumbnail of user manuc5
Australia
1 review
3 helpful votes
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June 4th, 2017

I can't believe these scammers are still operating? Been burnt badly by them & learnt my lesson... DO NOT USE these scammers!. They need to shut them down immediately... Fake Site!
Why aren't there ZERO stars for these crooks?

Thumbnail of user suek54
Singapore
1 review
5 helpful votes
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April 7th, 2017

These people are scum, don't go anywhere near them. Hopefully the cops will find them sooner than later!
Be safe and even tho they look legitimate they are not. Buy your tickets from Tickettek or directly at the venue.

Thumbnail of user pillet
GB
1 review
5 helpful votes
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May 27th, 2018

SCAM SCAM SCAM! Avoid at all costs. I got charged £455.00 for tickets that were worth £110.00. The whole website is built up in a way to confuse you and quickly buy the tickets as otherwise all tickets will be sold out. I asked for refund but was refused. Please do not buy from this website and buy from the venue instead.

Thumbnail of user rachaelw7
Australia
1 review
1 helpful vote
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October 28th, 2014

Bought my Rolling Stones tickets through Viagogo - ticket price was reasonable and not inflated over the sale price -just the extra processing fees which is reasonable, picking up the tickets was clear and professional and my seats rocked! Yes I'll use and recommend this service again.

Service
Value
Shipping
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Thumbnail of user andrewf79
Spain
1 review
4 helpful votes
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November 19th, 2016

Booked and paid for 2 vip tickets for elvis concert in leeds in July for concert in mid November. No contact until I rang prior to concert, hotel sorted and time off work. Told tickets not available and they would try to get some prior to event. Got two cheapest seats sent by royal mail standard post at 1pm on the concert date, charged for booking fee also to add insult to injury. Be very careful folks a very doggy company that sells tickets, holds people's money well in advance when they don't have tickets in their possession. Still waiting for refund of difference from vip tickets to cheapest provided. Advice don't go through what we have had too. Thanks

Thumbnail of user rachels181
GB
1 review
3 helpful votes
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August 25th, 2017

These people make themselves uncontactable, I lost £60 in a matter of minutes. They charge exorbitant booking fees and after giving you the option to opt out, they still put your purchase through. When you can finally get an email through to them because they don't provide a phone number, they say "too bad, we don't do refunds, but you can sell your ticket to us and lose another £50 in the process". They should be closed down.

Thumbnail of user olivew2
GB
1 review
1 helpful vote
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August 23rd, 2017

Website makes false claims about ticket availability. Tickets are ridiculously over-priced and company refuses to comply with statutory distance selling regulations which are designed to protect consumers from the practices adopted by this company. Avoid, avoid, avoid!

Thumbnail of user davidm522
GB
1 review
0 helpful votes
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October 2nd, 2016

Viagogo cancel sales after the event has occurred, then charge the seller a large admin fee instead of paying the money they are owed for tickets. Thus, it actually costs money to use them. They are fraudsters.

Thumbnail of user luisal9
California
1 review
2 helpful votes
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May 28th, 2019

Bought tickets for a baseball game in Osaka, Japan and they were for the wrong night. I called back within minutes to correct the mistake and the only way that they could help me was to ask me to list my tickets for sale and buy others. There is no 'grace period' and no customer service here. In addition, I subsequently learned that the tickets were far more expensive than alternatives. Find a better way folks!

Thumbnail of user gregw50
AE
1 review
1 helpful vote
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May 27th, 2016

I paid nearly 1500 for 2 orchestra stalls seats at the London Opera house. They sent me tickets for the upper amphitheatre, the face value of these seats are £37! I have contacted them 5 times through their website asking them to fix the problem before the performance and they haven't even replied. Absolute scam. Its thievery. Scumbags.

Thumbnail of user karenp148
Australia
1 review
3 helpful votes
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March 16th, 2017

We purchased tickets for the Melbourne Storm vs Bronco's game, paying approx $100. When we received the tickets online a few days later they we're 'child' tickets valued at $12.25. They are of no use to us so we put the tickets back up for sale as advised on the website. This was 2 days before the game and they reckon there was only 4 seats left at this time. We expected the tickets would be snapped up! Have heard nothing since... and guessing they resold the seats for the adult price. Not happy and will never book through Viagogo again and advise anyone else not to do so either. Totally ripped off a hundred bucks!

Thumbnail of user juanitas15
Australia
1 review
5 helpful votes
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October 16th, 2016

I was anxious to buy tickets for Bill Bailey. I looked online and couldn't find dates for Melbourne. I then searched 'Bill Bailey, Melbourne", and Viagogo came up reading " Bill Bailey Official site. I then broke my golden rule and didn't research before buying. I won't do that again. Each of my two tickets were $105 more, plus $50 each booking fee. I finally received the tickets and they were in a different row. From reading others experiences I feel lucky any tickets arrived. They appear to be from Ticketmaster so I can only hope they're genuine!

Thumbnail of user markt148
GB
1 review
2 helpful votes
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March 14th, 2017

I sold my ticket, sent it to Viagogo to the address they specified, then received an email saying it had arrived with their couriers. Great. Job done... except 2 days before the event I received an email saying they had cancelled the sale and charged me £20! Haha. Then it took me numerous calls to sort it out, costing over £30 (I never saw any sort of refund) on my next phone bill. All because their courier cocked up. Terrible customer service. Very suspect in the way they handled my complaint, I have heard they do it a lot. DO NOT SELL USING VIAGOGO they are terrible, don't just take it from me. Look at the average score on this site. You have been warned.

Thumbnail of user veraa10
Belgium
1 review
0 helpful votes
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August 22nd, 2017

Site keeps changing prices to fake prices to maximize their profits. Most of the tickets sold are not even real, I'd really suggest to avoid this site.

Selling your ticket on this site isn't a good idea either, it takes days before your ticket gets verified and most of the times it doesn't get sold because they manipulate the prices and no one wants to pay for them.

Thumbnail of user timt27
RU
1 review
4 helpful votes
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March 27th, 2014

What a terrible experience. My tickets were not delivered, due to fedex and customs issues. Viagogo cannot be blamed for this, but what they can be blamed for is horrible customer service. Tracking the tickets on fedex, I could tell they had been returned to the sender. I spoke with viagogo 3 times and each time was told someone would get back to me--no one ever got back to me. The final time I spoke with them I was told I would have my money refunded. That was ONE MONTH AGO. So viagogo has simply decided to keep my GBP 500! I would advise anyone using viagogo to ignore their "guarantee". Viagogo clearly thinks they can ignore this guarantee and steal people's money. This company is as bad as it gets.

Thumbnail of user gavind11
South Africa
1 review
1 helpful vote
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August 12th, 2017

They misrepresent the price of the ticket, only adding what they will charge you once you have entered your card details. I saw price had doubled (!) so pushed cancel and closed the window. They ran through the transaction anyway. I contacted them to tell them to reverse the transaction since they didn't have my permission - they refused.

By the way, tickets I received are not what I wanted and have another person's name on them. STAY AWAY!

Thumbnail of user neilr47
GB
1 review
4 helpful votes
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April 7th, 2017

Vigogo changed my seat 3 times with only hours to go before the show so had to accept what I was told was an upgrade it wasnt and spoiled my experience. Try to resolve a complaint and you dont get a reply, emails returned and when do finally get to talk to someone the phone call was dropped! Really frustrating and would never, never use these cowboys again. Bad, bad experience that unless you have time to sit at home chasing these rude people to resolve your issue you wont get anywhere

Thumbnail of user aidenl5
GB
1 review
2 helpful votes
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June 27th, 2018

The site mad me wait in two cues with pop-ups suggesting that almost all tickets were sold out. The price was double face value. It seemed dodgy so I looked on the venue's website where I found that tickets weren't even for sale! Avoid at all costs.

Thumbnail of user stevem155
New Zealand
1 review
8 helpful votes
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January 7th, 2015

Brought tickets for a Rod Stewart concert with a 100% mark up. Tickets were advertised as $173 and appeared to match on the stadium seating plan, but when the tickets arrived they were in fact $92 tickets.Is this just legal scalping?
Would never use this site again.

Tip for consumers:
NEVER trust these ticket prices

Service
Value
Thumbnail of user theam6
GB
1 review
2 helpful votes
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November 24th, 2016

I bought Pete Tong presents Ibiza Classic tickets from Viagogo back in March 2016, with the total cost to me of £168.07. Tickets arrived in the post yesterday 23rd November 2016 with the event next week, ticket price of £35 each, £70 total. I understand a booking fee etc but I've paid £98.07 over the face value price on the ticket. They do not make this clear enough that you are paying way over the face value. Complete scam!

Thumbnail of user jamesb1181
GB
2 reviews
7 helpful votes
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July 31st, 2018

Don't ever buy or sell any tickets with this company. If you are stupid enough to buy any tickets from them and need to resell, try other ways of selling your tickets because these will take a massive chunk, over a quarter of your purchase price, and they don't pay you back until over a week after the actual event. So if the event is in six months and you try and sell today you will not get your money back until after six months. Even though you bought the tickets from them. The worst customer service also. Steer clear of these.

Thumbnail of user sm1059
GB
1 review
5 helpful votes
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May 22nd, 2017

My wife accidentally booked two tickets for the Chatsworth flower show via Viagogo tonight. Prices direct from the RHS site would have been £65 for the two. She paid £200 for the two, the booking fee did not show until payment had been made, and we cannot cancel them. What a scandal!

Thumbnail of user leherk
GB
1 review
1 helpful vote
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February 27th, 2017

This has been my worst customer experiences ever. This company is a hub of fraudsters. I was ready to sell my tickets. Their customer service department didn't let me sell them and kept re-iterating that the time was too less. I was ready with a 24-hour courier service which could be tracked but they didn't allow me to process my order. One week later, I discovered that they had deducted 90 pounds from my account without even telling me or writing to me. Their fault and I pay! I kept calling and writing to them but they don't bother to care. Without an iota of doubt, this is my worst customer experience ever. Absolutely disgusted. I will make sure I spread the word about their reality everywhere.

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Thumbnail of user viagogoe
viagogo e.
Typically does not respond to reviews

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